Very laid back, not like what I imagine most call centres to be.
Very inefficient with the work that is carried out there.
I applied online. I interviewed at Office for National Statistics (London, England (UK)).
The process is fairly straightforward. You fill in an online application form and attach a supplementary form that has contact details of references etc. After you sent your application you will get invited to attend a assessment centre. You have a choice on which day/time you prefer. Though you have no choice on location...i had to travel 60 miles!!! Once there you expect a dozen or so people, it was only me and one other gentlemen. The first part is supplying your documents, then i was taken to another room to do 2 tasks while the other gentlemen went for the interview stage. The tasks are fairly easy, one was recording details correctly and marking addresses on a map...make sure your familiar on how to use a A-Z map!!!!! Very important!!!! after that it was a 10 minute timed laptop task which involved entering data in the right order and with the right codes. After the tasks i was sent back to the lobby. It was my turn for the interview while the other chap undertakes the tasks i had just completed. The interview was nit what i expected, e.g. Didnt have standard interview questions such as why you want to work for ONS or why you are suitable for this role, it was more of repeating what you wrote on your online application form. They go through the competencies and what examples of you meeting these competencies. A very rigid and structured interview. It lasted for about 15-20 mins. After this there is a brief wait until a final excercise... A role play. This was a mock excercise consisting of you being a field interviewer knocking on someones door who obviously isnt interested in partaking in the survey at all. Its an easy role play if you read the brief they give you. You have 10 mins prior to the role play to have a look and at it and make your notes. You can refer to your notes. The role play lasted less then 5 mins for me..i could see the assessor trying to make it difficult for me but i thrive in situations like that so he was left speechless after a few minutes of complaining/putting pressure on me. If you read the brief carefully it has all the answers to the assesors complaints of partaking e.g. Why you choose me? What about confidentiality etc After this there was jus a very short discussion in whether i had any questions...i didnt, though in hindsight i should have made one up just to seem enthusiatic or whatever. After a couple of days i get a call notifying me that i had been successful and have been made a provisional offer. I had to apply for a disclosure certificate immediately as told by the recruitment team and was given a start date. Which was around three weeks from the call. In that time they do checks/references and wait for your dbs certificate as it can take two weeks to arrive. you have to pay for this but you do get reimbursed upon the first day of employment. I have now recieved my training programme which is a meeting, shadowing, and three days training in titchfield. Not much to be honest but what do you expect from this position. The whole interview process was about 2.5 hrs ALOT longer then it needed to be especially if it was just me and one other chap on the assessment day. Rediculous. Just general advice, when being interviewed come across confident and personable as these are key traits for this position. They were very rigid and straight faced but i was able to make them laugh and start a two way conversation. It was a pleasant interview though they were going for the clinical emotionless type of interview. Overall it was a good day, what i enjoyed the most was knowing i did my utter best... I couldnt of done any better. I throughly enjoyed the role play and wished it was more challenging and longer. I wasnt to fond of travelling 60 miles away but hey you cant always have it your way. Best of luck i hope my insight has helped.
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