Olark Overview

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  • www.olark.com
  • San Francisco, CA
  • 1 to 50 Employees
  • Company - Private
  • Computer Hardware Development
  • Unknown / Non-Applicable

CompetitorsUnknown

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Technical Account Manager

Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Olark Reviews

4.1
71%
Recommend to a Friend
59%
Approve of CEO
Ben Congleton
Ben Congleton
5 Ratings
5.0
Former Employee, more than 3 years

"Product Designer"

Nov 29, 2018 - Product Designer
Recommends
Approves of CEO

Pros

I loved my time at Olark. And will rate my future jobs based on the bar that was set for me. The management team is amazing. It is a great place to work, where your teammates and bosses really care

Cons

It is a smaller team so if you want a clear career path there isn't a ton of room for promotion.
See All 7 Reviews

Olark Interviews

Experience
Positive67%
Negative33%
Getting an Interview
Applied online100%
Difficulty
3.7
Average
HardAverageEasy

  1. Solutions Architect Interview

    Anonymous Employee in United States
    No Offer
    Positive Experience
    Average Interview
    Application

    I applied online. The process took 3 weeks. I interviewed at Olark (United States) in Mar 2022

    Interview

    Excellent interviews. This is a new position so I think the interview process differed a bit from the norm in the order of interview steps.

    Put application in directly with Olark, received an invitation to interview a week later. I applied early on, so I think they were just waiting for more to come in.

    First interview was with CEO, Ben. Great guy and we had a really fun conversation about the product and the position. Asked basic qualifying questions about experience and some questions about work style. Spent time explaining the need for the new role. I asked salary questions at this stage.

    Second Interview was a take home assignment. Custom project that tested technical skills dealing with webhooks and APIs and then tested communication skills.

    Third interview was follow up with Senior Engineer and CX lead. Reviewed homework. Pretty easy -- if you did the work you should be able to talk about it. Very good interview and they couldn't have been nicer. Had some questions about handling inter-team communication and clients.

    The People Ops director was out for the rest of that week, but I knew I had done well and got the expected email the first day she was back with an invitation to third interview with head of sales and frontline lead.

    Morning of third interview, I received an attractive offer from another company with a deadline for acceptance.

    I knew from conversations in my second interview that I would have to pass the third interview that day and then there would be a four hour work-along to make sure I'm a good fit before a decision would be made. I made the decision to withdraw from the interview process and accept the offer in hand.

    Feedback:

    Pros:
    ** The People Ops director is honestly one of the most communicative and direct people I've had the pleasure of dealing with.
    ** Every employee I spoke with seems to actively enjoy their job and were selling me constantly on the benefits of Olark
    ** The homework was really fun and creative, and would absolutely weed out people not suited for the job

    Cons:
    ** The interview process is very long compared to other modern tech companies. There's nothing wrong with this necessarily, but it should probably be laid out for candidates in the beginning as well as a time-frame. It all goes very fast, but it's a lot of steps involved. I think they're just looking for the PERFECT candidates and I commend them for their low turnover of highly educated people, and this probably has a lot to do with it.
    ** I would have loved a more defined conversation about salary, as I felt the CEO was in a great position to know an answer to that question. I was feeling very confident with the process and would have maybe rolled the dice with the other offer being willing to extend their deadline if I'd have received clearer answers on this front from Olark.

    Overall I'm just nitpicking though, because 10/10 job from an amazing team and I know they're going to find the perfect candidate for this job.
    Interview

    Discuss a time someone on your team was impatient with you and how did you handle it?

    Answer Question

See All 3 interviews

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