Working at Omni Hotels | Glassdoor

Omni Hotels Overview

Dallas, TX
10000+ employees
Company - Private
Hotels, Motels, & Resorts
$500 million to $1 billion (USD) per year

Working at Omni Hotels

Omni Hotels & Resorts creates genuine, authentic guest experiences that take guests on “A Total Departure” to 50 distinct luxury hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional ... Read more

Mission: We are a luxury brand whose incredible family of associates puts the soul in hospitality every day. The needs of our guests, associates and owners are in the forefront of everything we do. Through authenticity and innovation, we create unique memorable experiences.

Omni Hotels – Why Work For Us?

Our history makes us who we are today.

Omni Hotels & Resorts comes from humble beginnings at a 35-room Inn in New Hampshire. Throughout decades of growth, Omni transformed into the national company it is today. 

In the past several years, Omni Hotels & Resorts has developed new hotels in Fort Worth, Dallas and Nashville – headquarter hotels for convention centers that are anything but conventional.

In that time, we’ve also acquired exceptional, historic resorts in Bedford Springs, Mount Washington and Amelia Island. Collectively, these properties enhance our brand’s reputation, provide new destinations and experiences for meeting planners and guests, and offer career advancement opportunities for our Associates.

But we never forget our roots: the Trilogy, the Power of One®, Mirror Image and our Core Value of treating every Associate as a valuable member of the family. These tools sustain and power us through our growth and evolution and keep us grounded in the history that launched our remarkable service culture.

Our Associates value the principles by which we operate, which were founded on the Six Pillars of our Culture.  


The Power of One® is the essence of our service philosophy. It reflects our belief that every single guest interaction is an opportunity, or a moment, for an Associate to delight a guest and deliver a memorable experience. Our recognition and communications programs have evolved from these four simple, yet powerful, words.


Creating a dynamic relationship between our Associates and guests begins with the relationship between our Associates and their managers. We believe that the degree that management exhibits care and concern for Associates will directly influence, or mirror, how our Associates interact with and take care of our hotel guests.


To be successful in business, you must satisfy the needs of Associates, Guests and Ownership. Maintaining that balance allows us to create the unique experience for which Omni is known.


Associates on the front line are in the best position to influence customer service. Through daily open communication and regular department meetings, Associates are encouraged to share their opinions and ideas in an effort to continually improve the service we provide to our guests.


Because Associates are our most valuable asset, it is important that we consistently recognize their efforts. Associates who exceed the expectations of our internal customers and external guests are recognized and rewarded through the Omni Service Champion program.


Our guests expect the best. For this reason, Moments of Service, our service excellence program, exists to provide constant skill reinforcement through service auditing.


Omni’s dedication to integrating into the local culture of each of our locations doesn’t stop at the front door. Our corporate social responsibility begins with Omni’s Core Value of Local Market Leadership.

We give back to our communities through involvement such as job programs, training, toy and food drives, charity walks and much more.

We’re proud of our Associates and the contributions they make to their local community. 


In an effort to give back to our local communities, Omni Hotels & Resorts has unveiled a new initiative, “Say Goodnight to Hunger.” Omni Hotels & Resorts will make a donation to Feeding America® that provides dinner for a family of four* for every booking made directly on This program reflects our values as a company and allows us and our guests to make a meaningful difference.

*$1 helps provide 11 meals on behalf of local food banks. For each direct booking on, Omni will donate the equivalent of 4 meals. For the purpose of this campaign, Omni defines a family as 4 individuals.

Omni Hotels & Resorts is committed to diversity in all aspects of our business as we value the opportunities it brings in all aspects of our business. Employment, suppliers, community involvement and charitable giving — all are positively impacted by a commitment to greater diversity. That’s why we continue to further our diversity in tangible ways at every level of our organization.

Reflecting on Omni’s Core Values, we recognize it is our people who fuel our success. By having a broad base of perspectives, Omni can best meet and exceed the needs of its customers and spur new ways to expand our business and thinking.

Just as Omni recognizes the importance of our workforce, we also acknowledge the critical impact our corporate spending has on local and national vendors. Creating fair and open competition not only provides opportunity for our organizations to benefit from new ideas, products and services, it also yields quality goods and services at the best value. By expanding and diversifying our vendor pool, we work in partnership to develop small and emerging businesses, including minority- and women-owned enterprises. This is just one more way Omni commits ourselves to positively impacting the communities we join.

Omni actively encourages local community participation through our Core Value of Local Market Leadership and is involved in or makes donations to hundreds of organizations — from schools to religious groups and more — with a focus on support of the minority community. Through this commitment, our bond strengthens the local community.

Interested in being a supplier to Omni Hotels & Resorts? Click here to provide us information about your company.

If you have any questions or require further information on diversity at Omni Hotels & Resorts, please contact us.     


It’s our people, supported by our culture, who enable Omni to be among the best places to work in the business. We believe that setting the groundwork for friendly hospitality starts with our own associates!

Omni Hotels & Resorts recognizes that “every Associate is a valued member of the family.” We take care of our family. This dynamic relationship, one of our six Core Values, allows Omni to establish ourselves as an employer of choice in the hospitality industry.

As a full-time Associate, you will be eligible for the following benefits:

  • Medical
  • Dental
  • Vision
  • Long-term Disability
  • Short-term Disability
  • Life Insurance
  • Flexible Spending Account
  • 401k Matching Program

In addition to these traditional benefits, Associates at Omni also enjoy:

  • Omni Circle: Omni’s Associate assistance fund
  • Discounted hotel rooms
  • Associate shift meal options
  • Transportation discounts
  • National retailer discounts
  • Tuition reimbursement

Omni Hotels Reviews

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Recommend to a friend
Approve of CEO
Omni Hotels CEO Jim Caldwell
Jim Caldwell
328 Ratings
  • "Catering Coordinator"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Catering Coordinator in Richmond, VA
    Current Employee - Catering Coordinator in Richmond, VA
    Positive Outlook
    Approves of CEO

    I have been working at Omni Hotels full-time (Less than a year)


    Working at the Omni for a little over 6 months now and have been so happy to work at such a wonderful place filled with awesome employees. The staff treat you really great here and train you to become the very best you can be. There is room for growth here if you're willing to work for it, which is one of the main reasons why I applied to work here. The professionalism truly shows. I'm honored to be a part of such a wonderful company!


    No cons to be noted.

See All 832 Reviews

Omni Hotels Photos

Omni Hotels photo of: Omni Mount Washington Resort
Omni Hotels photo of: Pledge the Pink 5k!
Omni Hotels photo of: Omni Hotels Local Market Leadership
Omni Hotels photo of: Frisco Leadership Team
Omni Hotels photo of: Omni Dallas Say Good Night to Hunger
Omni Hotels photo of: Engineering Conference
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Omni Hotels Interviews



Getting an Interview

Getting an Interview





    Human Resources Professional Interview

    Anonymous Interview Candidate in Dallas, TX
    No Offer
    Negative Experience
    Easy Interview


    I applied through an employee referral. I interviewed at Omni Hotels (Dallas, TX).


    The recruiter I spoke with was rude and unprofessional. We began the call late and I did not hear any type of enthusiasm. She kept repeating they were only seeking internal candidates for the position I applied for, and tried to push me me to consider another position I was not truly interested in.

    She asked a few positions about my background, but it was extremely evident she was not prepared with the correct information on my resume, nor did she review my resume prior to the interview for more than 5 minutes. She did not seem engaging/enthusiastic one bit, and when she asked me about my salary expectations, I told her I was open. She said she needed to know what my range was or I would not be considered for this role. As a seasoned interviewer and HR professional of over 8 years, I had never heard that type of statement from a professional and potential employer. I had completely lost all interest in that position/Omni in that moment. The rest of the interview was not difficult, but I could definitely hear the negativity from the Omni employee.

    I asked her why she was attracted to Omni, and she said, "There was nothing that attracted me to Omni. I heard about this position through a friend and was referred. That is how I ended up here." That is not a good representation for Omni.

    In my 10 years of professional work, I have never encountered a negative interview such as this. Shame on Omni for hiring employees who do not meet the minimum standards of providing hospitality, whether it be for guests or potential employees.

    Interview Questions

    • Why are you looking to change companies, why do you want this position, tell me how your experience ties to this position you applied for, how did you get your current position, what is your 5 year plan, why did you leave your last position   Answer Question
See All 179 Interviews

Omni Hotels Awards & Accolades

  • The 10 Best Travel Companies To Work For, Forbes, 2014
  • Customer Loyalty Engagement, Brand Keys, Inc., 2016
  • Highest in Guest Satisfaction Among Upper Upscale Hotel Chains, J.D. Power and Associates, 2015
  • Top Workplaces -- Small(#10),, 2012
  • Best Companies to Work for in Texas (Large), Best Companies Group, 2009
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