Mission: We are a luxury brand whose incredible family of associates puts the soul in hospitality every day. The needs of our guests, associates and owners are in the forefront of everything we do. Through authenticity and innovation, we create unique memorable experiences.
Omni Hotels & Resorts comes from humble beginnings at a 35-room Inn in New Hampshire. Throughout decades of growth, Omni transformed into the national company it is today.
In the past several years, Omni Hotels & Resorts has developed new hotels in Fort Worth, Dallas and Nashville – headquarter hotels for convention centers that are anything but conventional.
In that time, we’ve also acquired exceptional, historic resorts in Bedford Springs, Mount Washington and Amelia Island. Collectively, these properties enhance our brand’s reputation, provide new destinations and experiences for meeting planners and guests, and offer career advancement opportunities for our Associates.
But we never forget our roots: the Trilogy, the Power of One®, Mirror Image and our Core Value of treating every Associate as a valuable member of the family. These tools sustain and power us through our growth and evolution and keep us grounded in the history that launched our remarkable service culture.
Our Associates value the principles by which we operate, which were founded on the Six Pillars of our Culture.THE POWER OF ONE®
The Power of One® is the essence of our service philosophy. It reflects our belief that every single guest interaction is an opportunity, or a moment, for an Associate to delight a guest and deliver a memorable experience. Our recognition and communications programs have evolved from these four simple, yet powerful, words.MIRROR IMAGE
Creating a dynamic relationship between our Associates and guests begins with the relationship between our Associates and their managers. We believe that the degree that management exhibits care and concern for Associates will directly influence, or mirror, how our Associates interact with and take care of our hotel guests.TRILOGY
To be successful in business, you must satisfy the needs of Associates, Guests and Ownership. Maintaining that balance allows us to create the unique experience for which Omni is known.OMNI SERVICE TRADITION
Associates on the front line are in the best position to influence customer service. Through daily open communication and regular department meetings, Associates are encouraged to share their opinions and ideas in an effort to continually improve the service we provide to our guests.OMNI SERVICE CHAMPION
Because Associates are our most valuable asset, it is important that we consistently recognize their efforts. Associates who exceed the expectations of our internal customers and external guests are recognized and rewarded through the Omni Service Champion program.
MOMENTS OF SERVICE
Our guests expect the best. For this reason, Moments of Service, our service excellence program, exists to provide constant skill reinforcement through service auditing.
Omni’s dedication to integrating into the local culture of each of our locations doesn’t stop at the front door. Our corporate social responsibility begins with Omni’s Core Value of Local Market Leadership.
We give back to our communities through involvement such as job programs, training, toy and food drives, charity walks and much more.
We’re proud of our Associates and the contributions they make to their local community.
In an effort to give back to our local communities, Omni Hotels & Resorts has unveiled a new initiative, “Say Goodnight to Hunger.” Omni Hotels & Resorts will make a donation to Feeding America® that provides dinner for a family of four* for every booking made directly on OmniHotels.com. This program reflects our values as a company and allows us and our guests to make a meaningful difference.
*$1 helps provide 11 meals on behalf of local food banks. For each direct booking on OmniHotels.com, Omni will donate the equivalent of 4 meals. For the purpose of this campaign, Omni defines a family as 4 individuals.
Omni Hotels & Resorts is committed to diversity in all aspects of our business as we value the opportunities it brings in all aspects of our business. Employment, suppliers, community involvement and charitable giving — all are positively impacted by a commitment to greater diversity. That’s why we continue to further our diversity in tangible ways at every level of our organization.
Reflecting on Omni’s Core Values, we recognize it is our people who fuel our success. By having a broad base of perspectives, Omni can best meet and exceed the needs of its customers and spur new ways to expand our business and thinking.
Just as Omni recognizes the importance of our workforce, we also acknowledge the critical impact our corporate spending has on local and national vendors. Creating fair and open competition not only provides opportunity for our organizations to benefit from new ideas, products and services, it also yields quality goods and services at the best value. By expanding and diversifying our vendor pool, we work in partnership to develop small and emerging businesses, including minority- and women-owned enterprises. This is just one more way Omni commits ourselves to positively impacting the communities we join.
Omni actively encourages local community participation through our Core Value of Local Market Leadership and is involved in or makes donations to hundreds of organizations — from schools to religious groups and more — with a focus on support of the minority community. Through this commitment, our bond strengthens the local community.
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If you have any questions or require further information on diversity at Omni Hotels & Resorts, please contact us.
It’s our people, supported by our culture, who enable Omni to be among the best places to work in the business. We believe that setting the groundwork for friendly hospitality starts with our own associates!
Omni Hotels & Resorts recognizes that “every Associate is a valued member of the family.” We take care of our family. This dynamic relationship, one of our six Core Values, allows Omni to establish ourselves as an employer of choice in the hospitality industry.
I have been working at Omni Hotels full-time (More than 10 years)
Most important part of coming to work here is I feel like a valued family member, not just another employee.
Feedback is listened to and there is an open door policy.
Senior Management and Executives have a hands-on approach and lead by setting the example, it is refreshing to see on a daily basis.
I am a full time working mom, family comes first and I have zero hesitation or issues meeting my expectations in that area thus far.
Training is ongoing, I have traveled on a handful of occasions for continued education and really enjoy the personalized training approach.
None! Keep up the good work!
Advice to Management
None! Management, keep doing what you are doing, it works!!!!
I applied through an employee referral. The process took 1+ week. I interviewed at Omni Hotels (Atlanta, GA) in December 2017.
I was reached out to from an employee through LinkedIn about current positions available and if I was interested in coming back to the hotel industry and I was! I applied within 48hrs and got a confirmation email for a interview. I interviewed with HR then the Housekeeping Managers, then Director of Operations same day. I had to schedule another interview with the GM which is usually the last step. I interviewed next week with the GM and received a offer a couple hours later through email.