Mission: We are a luxury brand whose incredible family of associates puts the soul in hospitality every day. The needs of our guests, associates and owners are in the forefront of everything we do. Through authenticity and innovation, we create unique memorable experiences.
Best Places to Work: 2019 (#72)
Omni Hotels & Resorts comes from humble beginnings at a 35-room Inn in New Hampshire. Throughout decades of growth, Omni transformed into the luxury brand it is today.
In the past several years, Omni Hotels & Resorts has developed new hotels in Dallas, Nashville and Louisville – outstanding headquarter hotels for convention centers that are anything but conventional.
In that time, we’ve also acquired exceptional resorts in Bedford Springs, Austin, Mount Washington, Amelia Island and the Homestead. Collectively, these properties enhance our brand’s reputation, provide new destinations and experiences for guests and meeting planners and offer career advancement opportunities for our Associates.
Most importantly, we never forget our roots: the Trilogy, the Power of One®, Mirror Image and our Core Value of treating every Associate as a valuable member of the family. These tools sustain and power us through our growth and evolution and keep us grounded in the history that launched our remarkable service culture.
Our Associates value the principles by which we operate, which were founded on the Six Pillars of our Culture.THE POWER OF ONE®
The Power of One® is the essence of our service philosophy. It reflects our belief that every single guest interaction is an opportunity, or a moment, for an Associate to delight a guest and deliver a memorable experience. Our recognition and communications programs have evolved from these four simple, yet powerful, words.MIRROR IMAGE
Creating a dynamic relationship between our Associates and guests begins with the relationship between our Associates and their managers. We believe that the degree that management exhibits care and concern for Associates will directly influence, or mirror, how our Associates interact with and take care of our hotel guests.TRILOGY
To be successful in business, you must satisfy the needs of Associates, Guests and Ownership. Maintaining that balance allows us to create the unique experience for which Omni is known.OMNI SERVICE TRADITION
Associates on the front line are in the best position to influence customer service. Through daily open communication and regular department meetings, Associates are encouraged to share their opinions and ideas in an effort to continually improve the service we provide to our guests.OMNI SERVICE CHAMPION
Because Associates are our most valuable asset, it is important that we consistently recognize their efforts. Associates who exceed the expectations of our internal customers and external guests are recognized and rewarded through the Omni Service Champion program.
MOMENTS OF SERVICE
Our guests expect the best. For this reason, Moments of Service, our service excellence program, exists to provide constant skill reinforcement through service auditing.
Omni’s dedication to integrating into the local culture of each of our locations doesn’t stop at the front door. Our corporate social responsibility begins with Omni’s Core Value of Local Market Leadership. We give back to our communities through involvement such as job programs, training, toy and food drives, charity walks and much more.
SAY GOODNIGHT TO HUNGER
Since launching the Say Goodnight to Hunger program in 2016, Omni has made a donation to Feeding America® that provides a meal for every booking made. In one year, nearly nine million meals have been donated to help Feeding America provide nutritious meals for food banks to feed children, families and seniors in communities across the U.S. All of our 60 Omni properties are actively participating by supporting food banks and pantries in their local communities where they live, work and play.
Omni Hotels & Resorts is committed to diversity in all aspects of our business as we value the opportunities it brings in all aspects of our business. Employment, suppliers, community involvement and charitable giving — all are positively impacted by a commitment to greater diversity. That’s why we continue to further our diversity in tangible ways at every level of our organization.
Reflecting on Omni’s Core Values, we recognize it is our people who fuel our success. By having a broad base of perspectives, Omni can best meet and exceed the needs of its customers and spur new ways to expand our business and thinking.
Just as Omni recognizes the importance of our workforce, we also acknowledge the critical impact our corporate spending has on local and national vendors. Creating fair and open competition not only provides opportunity for our organizations to benefit from new ideas, products and services, it also yields quality goods and services at the best value. By expanding and diversifying our vendor pool, we work in partnership to develop small and emerging businesses, including minority- and women-owned enterprises. This is just one more way Omni commits ourselves to positively impacting the communities we join.
Omni actively encourages local community participation through our Core Value of Local Market Leadership and is involved in or makes donations to hundreds of organizations — from schools to religious groups and more — with a focus on support of the minority community. Through this commitment, our bond strengthens the local community.
It’s our people, supported by our culture, who enable Omni to be among the best places to work in the business. We believe that setting the groundwork for genuine and friendly hospitality starts with our own associates!
Omni’s Core Values and Trilogy drive the culture of our organization -
To be successful in business, you must satisfy the needs of Associates, Guests and Ownership. Maintaining that balance allows us to create the unique experience for which Omni is known.
Omni Hotels & Resorts recognizes that “every Associate is a valued member of the family.” We take care of our family. This dynamic relationship, one of our six Core Values, allows Omni to establish ourselves as an employer of choice in the hospitality industry.
I have been working at Omni Hotels full-time (More than 3 years)
The management team is very understanding of life situations. They want you to be well balanced and can assist where needed. I feel heard by my leaders and coworkers. I also feel appreciated when I do a job well done. I feel encouraged to acknowledge others and to help others. Growing the garden - our leaders truly believe in promoting within and growing their associates.
New players in the team can sometimes be challenging. There is a lot of stress on training but there needs to be more accountability for what is taught and retention of what is being trained.
Advice to Management
Training is great but take time to retrain and to follow up to ensure short cuts aren’t taken or old habits aren’t reverted back.
I applied through an employee referral. The process took 1+ week. I interviewed at Omni Hotels (Atlanta, GA) in December 2017.
I was reached out to from an employee through LinkedIn about current positions available and if I was interested in coming back to the hotel industry and I was! I applied within 48hrs and got a confirmation email for a interview. I interviewed with HR then the Housekeeping Managers, then Director of Operations same day. I had to schedule another interview with the GM which is usually the last step. I interviewed next week with the GM and received a offer a couple hours later through email.
Career Advancement Program
Helping employees "upskill" into higher-paying positions
Social Responsibility Pledge
Formal programs or foundation to give back to communities
Has programs that support a diverse and inclusive workforce