Working at Omni Hotels | Glassdoor

Omni Hotels Overview

Dallas, TX
10000+ employees
1996
Company - Private
Hotels, Motels, & Resorts
$1 to $2 billion (USD) per year

Working at Omni Hotels

Omni Hotels & Resorts creates genuine, authentic guest experiences that take guests on “A Total Departure” to 60 distinct luxury hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional ... Read more

Mission: We are a luxury brand whose incredible family of associates puts the soul in hospitality every day. The needs of our guests, associates and owners are in the forefront of everything we do. Through authenticity and innovation, we create unique memorable experiences.

Omni Hotels – Why Work For Us?


Our history makes us who we are today.

Omni Hotels & Resorts comes from humble beginnings at a 35-room Inn in New Hampshire. Throughout decades of growth, Omni transformed into the national company it is today. 

In the past several years, Omni Hotels & Resorts has developed new hotels in Fort Worth, Dallas, Nashville and Louisville – headquarter hotels for convention centers that are anything but conventional.

In that time, we’ve also acquired exceptional, historic resorts in Bedford Springs, Mount Washington and Amelia Island. Collectively, these properties enhance our brand’s reputation, provide new destinations and experiences for meeting planners and guests, and offer career advancement opportunities for our Associates.

But we never forget our roots: the Trilogy, the Power of One®, Mirror Image and our Core Value of treating every Associate as a valuable member of the family. These tools sustain and power us through our growth and evolution and keep us grounded in the history that launched our remarkable service culture.

Our Associates value the principles by which we operate, which were founded on the Six Pillars of our Culture.  

THE POWER OF ONE®

The Power of One® is the essence of our service philosophy. It reflects our belief that every single guest interaction is an opportunity, or a moment, for an Associate to delight a guest and deliver a memorable experience. Our recognition and communications programs have evolved from these four simple, yet powerful, words.

MIRROR IMAGE

Creating a dynamic relationship between our Associates and guests begins with the relationship between our Associates and their managers. We believe that the degree that management exhibits care and concern for Associates will directly influence, or mirror, how our Associates interact with and take care of our hotel guests.

TRILOGY

To be successful in business, you must satisfy the needs of Associates, Guests and Ownership. Maintaining that balance allows us to create the unique experience for which Omni is known.

OMNI SERVICE TRADITION

Associates on the front line are in the best position to influence customer service. Through daily open communication and regular department meetings, Associates are encouraged to share their opinions and ideas in an effort to continually improve the service we provide to our guests.

OMNI SERVICE CHAMPION

Because Associates are our most valuable asset, it is important that we consistently recognize their efforts. Associates who exceed the expectations of our internal customers and external guests are recognized and rewarded through the Omni Service Champion program.

MOMENTS OF SERVICE

Our guests expect the best. For this reason, Moments of Service, our service excellence program, exists to provide constant skill reinforcement through service auditing.

OUR HANDS AT WORK IN THE COMMUNITY

Omni’s dedication to integrating into the local culture of each of our locations doesn’t stop at the front door. Our corporate social responsibility begins with Omni’s Core Value of Local Market Leadership.

We give back to our communities through involvement such as job programs, training, toy and food drives, charity walks and much more.

We’re proud of our Associates and the contributions they make to their local community. 

OMNI HOTELS SAYS GOODNIGHT TO HUNGER

In an effort to give back to our local communities, Omni Hotels & Resorts has unveiled a new initiative, “Say Goodnight to Hunger.” Omni Hotels & Resorts will make a donation to Feeding America® that provides dinner for a family of four* for every booking made directly on OmniHotels.com. This program reflects our values as a company and allows us and our guests to make a meaningful difference.

*$1 helps provide 11 meals on behalf of local food banks. For each direct booking on OmniHotels.com, Omni will donate the equivalent of 4 meals. For the purpose of this campaign, Omni defines a family as 4 individuals.

Omni Hotels & Resorts is committed to diversity in all aspects of our business as we value the opportunities it brings in all aspects of our business. Employment, suppliers, community involvement and charitable giving — all are positively impacted by a commitment to greater diversity. That’s why we continue to further our diversity in tangible ways at every level of our organization.

Reflecting on Omni’s Core Values, we recognize it is our people who fuel our success. By having a broad base of perspectives, Omni can best meet and exceed the needs of its customers and spur new ways to expand our business and thinking.

Just as Omni recognizes the importance of our workforce, we also acknowledge the critical impact our corporate spending has on local and national vendors. Creating fair and open competition not only provides opportunity for our organizations to benefit from new ideas, products and services, it also yields quality goods and services at the best value. By expanding and diversifying our vendor pool, we work in partnership to develop small and emerging businesses, including minority- and women-owned enterprises. This is just one more way Omni commits ourselves to positively impacting the communities we join.

Omni actively encourages local community participation through our Core Value of Local Market Leadership and is involved in or makes donations to hundreds of organizations — from schools to religious groups and more — with a focus on support of the minority community. Through this commitment, our bond strengthens the local community.

Interested in being a supplier to Omni Hotels & Resorts? Click here to provide us information about your company.

If you have any questions or require further information on diversity at Omni Hotels & Resorts, please contact us.     

CULTURE: THE FOUNDATION OF YOUR EXPERIENCE

It’s our people, supported by our culture, who enable Omni to be among the best places to work in the business. We believe that setting the groundwork for friendly hospitality starts with our own associates!


Omni Hotels & Resorts recognizes that “every Associate is a valued member of the family.” We take care of our family. This dynamic relationship, one of our six Core Values, allows Omni to establish ourselves as an employer of choice in the hospitality industry.

As a full-time Associate, you will be eligible for the following benefits:

  • Medical
  • Dental
  • Vision
  • Long-term Disability
  • Short-term Disability
  • Life Insurance
  • Flexible Spending Account
  • 401k Matching Program

In addition to these traditional benefits, Associates at Omni also enjoy:

  • Omni Circle: Omni’s Associate assistance fund
  • Discounted hotel rooms
  • Associate shift meal options
  • Transportation discounts
  • National retailer discounts
  • Tuition reimbursement

Omni Hotels Reviews

4.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Peter Strebel
218 Ratings
  • Featured Review

    Helpful (3)

    "I've found my new home...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in New Orleans, LA
    Current Employee - Director in New Orleans, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Omni Hotels full-time (Less than a year)

    Pros

    Perfect balance of professionalism while still having the caring feel of family. One of the most impressive things I've discovered is the massive amount of employees (on all levels) that have been with the company for DECADES. That speaks volumes about the work/life culture at Omni hotels.

    Cons

    I haven't found any yet. And frankly I'm not expecting to find any.

    Advice to Management

    We have something special going on here. The process is working and I'm really excited to become a part of it. Keep focus on the Trilogy and the Power of One.

See All 1,172 Reviews

Omni Hotels Photos

Omni Hotels photo of: Omni Mount Washington Resort
Omni Hotels photo of: Pledge the Pink 5k!
Omni Hotels photo of: Omni Hotels Local Market Leadership
Omni Hotels photo of: Frisco Leadership Team
Omni Hotels photo of: Omni Dallas Say Good Night to Hunger
Omni Hotels photo of: Engineering Conference
See All PhotosSee All

Omni Hotels Interviews

Experience

Experience
59%
22%
19%

Getting an Interview

Getting an Interview
61%
15%
12%
5
4
3

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Housekeeping Supervisor Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1+ week. I interviewed at Omni Hotels (Atlanta, GA) in December 2017.

    Interview

    I was reached out to from an employee through LinkedIn about current positions available and if I was interested in coming back to the hotel industry and I was! I applied within 48hrs and got a confirmation email for a interview. I interviewed with HR then the Housekeeping Managers, then Director of Operations same day. I had to schedule another interview with the GM which is usually the last step. I interviewed next week with the GM and received a offer a couple hours later through email.

    Interview Questions

    • Why do you want to work for Omni?   1 Answer
    • What do you think the position entails?   1 Answer
See All 200 Interviews

Omni Hotels Awards & Accolades

  • The 10 Best Travel Companies To Work For, Forbes, 2014
  • Customer Loyalty Engagement, Brand Keys, Inc., 2016
  • Highest in Guest Satisfaction Among Upper Upscale Hotel Chains, J.D. Power and Associates, 2015
  • Top Workplaces -- Small(#10), Philly.com, 2012
  • Best Companies to Work for in Texas (Large), Best Companies Group, 2009
See More

Work at Omni Hotels? Share Your Experiences

Omni Hotels
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or