Working at OnTrac | Glassdoor

OnTrac Overview

Chandler, AZ
1001 to 5000 employees
Company - Private
Logistics & Supply Chain
Unknown / Non-Applicable
OnTrac is the faster, more affordable alternative to the national carriers' Ground service. Small-parcel shippers choose OnTrac because we can speed up ground delivery without the added cost of express shipping. We have a rich history of service, and ... Read more

Mission: OnTrac will be the best choice for small-package shippers by providing an exceptional service experience with every package, every day. We will exceed customer expectations and financial contributions through efficient operations and continuous improvements to our service ... Read more

OnTrac – Why Work For Us?

OnTrac is a parcel logistics company with operations throughout the Western United States. Customers choose OnTrac because we are flexible, affordable and fast.

Our history is rooted in the courier industry, where speed and service are a must. We started in California, delivering overnight letters from Los Angeles to San Francisco, and have grown to become the best choice for last-mile delivery, logistics, and distribution within the Western United States.

Our people are the core of our service, and a “can-do” attitude is what sets OnTrac apart. Every package matters, and we routinely go the extra mile to give our customers the very best delivery experience.

If you are energetic, active, and take pride in your work, you have an opportunity to join a team of hard-working individuals who are shaping the future of the logistics industry. It’s a great company!

Our employees and our organization are always looking to give back to the communities in which we live and work. A few examples that we are most proud of are below: 

OnTrac assisted Brownie Girl Scouts Troop 2870 in their community service project. The Troop held a shoe drive with Soles-4-Souls, an organization working to help people around the world who desperately need shoes.

Rush Equipment Assisting Children (R.E.A.C.H.) is a program that collects used or unwanted soccer equipment from Colorado Rush and other community members to donate to underprivileged children throughout the world.

The Yoga for Hope event brings awareness to the benefits of yoga for patients with life-threatening illnesses as well as raise money for researchers at City of Hope.


Express Messenger Systems, Inc. & California Overnight

Express Messenger Systems, Inc. OnTrac started in 1991 as California Overnight, a division of its now 60-year old parent company Express Messenger Systems, Inc. EMS was formed from the acquisitions of several small Canadian and American courier companies and saw an opportunity to provide a more an affordable next-day service from Los Angels to San Francisco.

The first California Overnight customers were architects and lawyers, and we quickly grew to help other industries reduce their shipping spend without sacrificing next-day delivery.

We expanded to all of California and then added Nevada in 1996, Arizona in 1997, and Oregon and Washington in 2005. We knew that we had outgrown the California Overnight name, and began preparations for a name change.

California Overnight, OnTrac & 65 Million Consumers

In 2008, California Overnight changed its name to OnTrac. It was the name of our shipping software, which had already been in use for over a decade. OnTrac marked the first year of its new name by opening service to Utah. We then added Colorado in 2011, and Idaho in 2013.

The 8-state service area gave customers an opportunity to quickly reach over 65 million consumers without paying the extra fees charged by national carriers.

Parcel Logistics & Beyond

Today, OnTrac connects companies to local delivery professionals through leading technology, advanced material-handling, and excellent customer service. In 2014, OnTrac launched DirectPost, a USPS Package Consolidation Service. We are a SmartWay Transport Partner, a USPS Workshare Partner, and are integrated with over thirty multi-carrier software providers.

Our promise is "On Time For Less," and we stand behind our commitment by offering a Money-Back Service Guarantee.

OnTrac has become a core component of an efficient last-mile delivery strategy, and helps some of the world's largest brands arrange fast ground delivery, and delights customers with a positive service experience. We provide the abilities you expect from a national carrier, without sacrificing flexibility, professionalism, and cost. It’s the next big thing in logistics!

OnTrac & the Environment

OnTrac understands that the future of our business is tied to the well-being of the planet and our local communities. We concentrate on resource conservation and consider the impact that our operations and facilities have on the environment. We continue to seek out new ways to reduce our footprint and to be an example within our industry.

OnTrac complies with all current and applicable government and regulatory agency requirements, and we actively work towards exceeding such requirements amongst our peers. Our continuing efforts include:

  • Participation in the EPA SmartWay® Transportation Partnership and the voluntary measurement of our environmental performance.
  • Waste reduction through recycling, new processes, and pollution prevention.
  • Seeking opportunities to purchase recycled and recyclable products.
  • Implementation of new technologies to reduce atmospheric emissions and noise pollution.
  • Energy conservation through facility design, operational procedures, and equipment retrofits.
  • Seeking opportunities to be part of the development of environmental policy within the transportation industry.
  • Maintaining emergency preparedness to reduce potential impacts on the environment from day-to-day transportation operations.
  • Compliance with all applicable environmental laws and regulations.
  • Line-haul network optimization to reduce the number of miles driven.
  • Reduction of waste from damaged packages through the development of packaging guidelines, packaging recommendations, and ongoing improvements to package handling.
  • Building awareness of our environmental efforts to employees, contractors, vendors, and the public.
  • An ongoing commitment to improve our environmental management processes.

Our customers love us because of our great employees. 

During the month of August, OnTrac featured Shield HealthCare, an industry leader in at home medical care. For over 50 years, Shield Healthcare has been serving those with a need for disposable medical products live comfortably at home. Shield HealthCare is dedicated to understanding the needs of their customers and offer supplies for incontinence, ostomy, urology, diabetes and much more.

Shield HealthCare services a very specific type of customer. Offering a wide range of quality medical supplies and exceptional customer service, they are committed to providing their customers with better solutions for independent living.

Shield HealthCare ensures discreet delivery for the customers, and for the last 20 years, they have partnered with OnTrac to make that possible. Shield HealthCare Corporate Distribution Manager Chris Jones says, “As businesses we have grown together and strengthened our relationship. Our partnership with OnTrac is key to this success, our customer service agents quote 3-5 business days for delivery, 98% of the time OnTrac delivers the very next day.” Shield HealthCare’s mission is to serve the medical supply needs of patients at home with excellence, compassion, and exceptional service.

OnTrac Reviews

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Robert E. Humphrey, Jr.
60 Ratings
  • Featured Review

    Helpful (1)

    "Love my job"

    • Work/Life Balance
    • Culture & Values
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    • Senior Management
    Current Employee - Project Manager in Sacramento, CA
    Current Employee - Project Manager in Sacramento, CA
    Positive Outlook
    Approves of CEO

    I have been working at OnTrac full-time (More than 10 years)


    I love my job. I am fortunate to work with a variety of employees in many departments. I get to see the big picture view of OnTrac and I have watched it grow for over 2 decades. From my perspective, it is a family-oriented environment and the folks I work with really care about the employees and our customers.


    The industry is a super fast-paced, highly competitive industry.

    Advice to Management

    Remember our company values and you won't go wrong.

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OnTrac Photos

OnTrac photo of: OnTrac Package Handlers sorting boxes
OnTrac photo of: Million Can Crusade
OnTrac photo of: American Cancer Society Walk
OnTrac photo of: OnTrac Package Handler sorting envelopes
OnTrac photo of: OnTrac packages on conveyor belt
OnTrac photo of: OnTrac Customer Care Center
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OnTrac Interviews



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Getting an Interview




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    Anonymous Employee
    Accepted Offer
    Positive Experience


    I applied online. I interviewed at OnTrac.


    The questions were standardized and very brief. They asked for concrete examples of communication skills and teamwork. If they like you they will make an offer right then and there.

    Interview Questions

    • What do you want to get out of this job?   2 Answers
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OnTrac Awards & Accolades

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