I have been working at OneTouch Direct full-time (More than 10 years)
Some of the managers are helpful and willing to work with you. Training was good.
Some managers don't know what they're doing due to being under qualified. Some have power trips and is making the same as the agents on the floor. The pay is the lowest out of all the call centers I have ever worked for. You only get one 10 min break and 30 min lunch for working an 8 hour shift.
Advice to Management
Train supervisors on what they need to know. Show more appreciation towards the agents that are actually on the phone. Please give another 15 min break or at least another 10 min break. Relax the dress code in the T-Mobile side more due to we are just in a call center.
I applied through an employee referral. I interviewed at OneTouch Direct (Tampa, FL).
The interview process was very short. It was a 1 on 1 in an office at the Sligh location. We basically just went over my resume, the job responsibilities, the hours and pay. Was hired on the spot.
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