Working at OpenMarket | Glassdoor

OpenMarket Overview

Seattle, WA
201 to 500 employees
Amdocs
1999
Subsidiary or Business Segment
Enterprise Software & Network Solutions
$100 to $500 million (USD) per year
OpenMarket is at the forefront of helping enterprises use mobile to transform their business. We provide mobile engagement solutions to over 400 enterprises, including four of the top 10 global brands.

We work with customers to mobilize their business ... Read more

Mission: Remove Friction: Create Flow
Make the interactions between companies and their customers meaningful, timely and effortless.

Company Updates

  • Follow our new weekly series to learn more about life at OpenMarket and gain an insight into the roles and interests of our OMies. In this first installment we hear from Software Development Team Lead, Priyanka Shukla from our Pune, India office on her views on diversity.

    Meet Priyanka Shukla, Software Development Team Lead - OpenMarket

    Follow our new weekly series to learn more about life at OpenMarket and gain an insight into the roles and interests of our OMies. In this first instalment we hear from Software Development Team Lead, Priyanka Shukla from our Pune, India office on what her typical day looks like.

  • OpenMarket is referenced in this Forbes article which supports the use of mobile messaging and AI in emergency situations such as Covid-19 – “Data from companies in the mobile messaging space certainly backs up many of O'Brien's findings. OpenMarket's 2017 survey of 500 millennials found that 83% would rather text a business than call a helpline, while the recent 2020 State of Texting report by messaging innovators Zipwhip found that the medium of text is more popular than ever.”

    How Mobile Messaging Can Help The Fight Against Coronavirus

    Sometimes a personal tragedy can be the catalyst for life-saving innovation. Abi Global Health CEO Kim-Fredrik Schneider was inspired to work in healthcare after the death of his childhood best friend, Abraham Heitzeberg, who passed away aged 12 from Werdnig-Hoffmann disease, a rare variant of Spinal Muscular Atrophy (SMA).

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OpenMarket – Why Work With Us?



Every one of our employees is different. But everyone here has a few things in common. OpenMarket people are…

– Super-smart
– Easy to get along with
– Comfortable with their inner geek
– And entirely ego-free

All that adds up to a working environment where we can do great work and have fun doing it. Plus, it’s an atmosphere where we trust each other and we’re empowered to make a difference – come up with new ideas, own those ideas and see them through.



Alexis and Emma

Value People

We recruit and develope individuals who contribute to our sucess.

We recognize people based on their contribution and commitment.

We create a fun and stimulating environment where people enjoy working.

Be Authentic

We foster positive working relationships by acting sincerely and honestly.

We encourage open communication and respect each other.

We seek to resolve conflicts by understanding different perspectives. 

Take Ownership

We take pride in OpenMarket by being responsible and accountable for our actions.

We are curious and ask questions.

We have a bias for action with calculated risk.

Deliver as a Team

We create an inclusive environment where everyone contributes.

We manage and adapt to change, learning quickly from our mistakes.

We collaborate to succeed.

Marketing, Product and Sales

Adoption of SMS by businesses is spiralling – and there’s lots more industry innovation in the pipeline. Marketers have huge opportunities to make their names with us.

Managing the direction of our products and services is crucial – analyzing our market and customer needs shapes the future of our business. Think of it as running your own mini-business within OpenMarket.

And of course, we need a sales team that understands both empathy and how to collaborate – you’ll be at the forefront of solving your client’s customer-engagement problems.

Handling more than a billion messages a month is no small feat. Our engineers solve complex problems on a global scale every day, working with an industry-leading tech stack in an agile environment. If that sounds good to you (and you feel at home in a Java shop), get in touch.

 

We're relaxed and flexible

Being chained to your desk late into the night might work for some companies, but we’re not one of them.

And we like to keep things casual – we’re a suit-and-tie free zone.

Getting the work-life balance right is incredibly important to us. That means we trust our people to do great work – exactly when they do it is up to them.


We have fun

Work is a whole lot better when you get along with the people you’re working with. All our offices have different ways of encouraging the OpenMarket community spirit.

Whether it’s sailing trips, going to the theatre, video or board game nights, or simply heading to a bar or restaurant, we like to get together and be social.

It’s more fun that way.

OpenMarket Reviews

  • Featured Review

    Helpful (3)

    "If you get the chance, you should work here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accountant in Seattle, WA
    Former Employee - Accountant in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OpenMarket full-time (More than a year)

    Pros

    I loved working at OpenMarket. It was, hands down, the best working experience of my career. I had never heard of it prior to applying and I'm glad I gave it a chance. OM is definitely a technology company (that may be obvious) but unlike the reviews you may have read about the tech behemoths in Seattle, you are more than a number. Here, you have the opportunity to generate value as part of a highly cohesive and collaborative team, and not just within your own department. The work culture is AWESOME. The benefits are fantastic (PTO, sick time, volunteer hours, etc) and the perks are pretty sweet as well (fully stocked kitchen, regularly scheduled employee events, legitimately useful swag, etc). Above all, the work life balance reigns supreme. While the PTO is not unlimited, it certainly feels that way. Everyone, regardless of seniority or position, is encouraged to take time off work to travel and live their lives outside of work. Plus, you are free to work remotely from your house or wherever you want and no one is standing by to make sure you're working exactly 40 hours. Don't get me wrong, there were plenty of times when I worked long days and I'm sure I wasn't the only one. But it didn't make me angry or resentful; I was happy to be there. I made some great friends during my time and I will miss my teammates.

    Cons

    The only con I can think of relates to the complete turnover of management in the Finance org. This isn't necessarily a negative (depending on your perspective) but it certainly affects an already small team, from multiple standpoints. Changes in management style coupled with the implementation of new initiatives and expectations, within a short period of time, created an immense sense of pressure on a team where there are already too few people to perform the work. Not to mention, a company that openly embraces diversity replaced the only two female leaders of the department, with men. A small team that may have been a 50/50 split has now shifted considerably. For me personally, as a woman, this is obviously disappointing but fortunately it hasn't affected my overall opinion of the company, which is generally very good.

    Advice to Management

    I would guess most people want to write something about Amdocs here because they kind of run the show, depending on the department, so my only real advice on that front would be to simplify the ways that Amdocs is involved in OpenMarket's operations or limit it so it's not as intrusive. I can think of too many instances where Amdocs processes and procedures severely inhibited my ability to accomplish what would otherwise be an uncomplicated task.

See All 109 Reviews

OpenMarket Photos

OpenMarket photo of: Celebrating 20 years of OpenMarket!
OpenMarket photo of: Celebrating IWD2020
OpenMarket photo of: When teamwork is key! :)
OpenMarket photo of: Celebrating 20 years from Sydney
OpenMarket photo of: Celebrating 20 years
OpenMarket photo of: Celebrating 20 years
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OpenMarket Interviews

Experience

Experience
59%
12%
29%

Getting an Interview

Getting an Interview
54%
22%
9%
6
6
3

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Sales and Marketing Manager Interview

    Anonymous Interview Candidate in Seattle, WA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at OpenMarket (Seattle, WA) in February 2020.

    Interview

    Had a standard pre screen interview with the recruiter. About a week later had a 30 minute phone interview with the hiring manager in the UK. Two weeks later had an onsite interview scheduled in Seattle.

    About 90 minutes before the onsite I received an email stating that the interview had been canceled and that the position had been filled. I don’t blame the recruiter as I’m sure they were just relaying the message. To say that this is unprofessional is an understatement.

    I had taken a hour bus ride to Seattle, spent plenty of time preparing, and worst of all I could have interviewed with another organization. I had pushed back that interview to the following week so I could interview with OpenMarket, which is something I now regret.

    If that’s how they treat candidates I wonder how they treat their employees? Go back and read the recent reviews. Something is amiss in their culture. In hindsight I feel like I dodged a bullet.

    Interview Questions

See All 34 Interviews

OpenMarket Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Pledges & Certifications

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Work at OpenMarket? Share Your Experiences

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