Working at Otis Spunkmeyer | Glassdoor

Otis Spunkmeyer Overview

San Leandro, CA
1001 to 5000 employees
Subsidiary or Business Segment
Unknown / Non-Applicable
Otis Spunkmeyer puts the spunk back in languishing cookie-lovers. The company, the #1 manufacturer of frozen cookie dough in the US, also makes prebaked and packaged cookies, as well as sweet breads, coffee cakes, muffins, bagels, pastries, and brownies. Otis Spunkmeyer serves ... Read more

Otis Spunkmeyer – Why Work For Us?

Everybody loves cookies! No matter what time of day, and no matter the reason, consumers seek out the comfort and simple pleasure of cookies. Otis Spunkmeyer®, an ARYZTA® brand, is a pioneer in the fresh-baked cookie business and a leader in the sweet baked goods industry.  We offer frozen cookie dough, thaw and serve cookies and muffins, coffee cake, pastries, brownies and more to consumers and foodservice customers around the world.

Otis Spunkmeyer began in 1977 as a California chain of retail cookie stores and soon expanded its business to foodservice operators, offering a fresh-baked cookie program complete with ovens and merchandising tools. Today, more than 35 years later, Otis Spunkmeyer is the #1 selling foodservice cookie dough in America – and the #1 selling cookie dough in fundraising. Our sweet baked goods are available in restaurants, supermarkets, convenience stores, colleges, schools, business dining, and just about everywhere else in the marketplace!

In 2006, Otis Spunkmeyer was acquired by ARYZTA, a global leader in specialty bakery.

ARYZTA’s commitment to being a good corporate citizen is an important part of our identity – and an important part of the Otis Spunkmeyer brand. Our vision is “to be viewed internally and externally as a socially responsible organization, and to leverage our global resources to improve ethical, environmental, and economic outcomes.”

  • Ethical – Health, safety and individual growth of employees; humane treatment of animals
  • Environmental – Careful use of natural resources throughout the food’s lifecycle and supply chain
  • Economic – Positive impact on the communities in which we do business; equitable trade practices (“fair trade”)

Ah, the smell of fresh baked cookies! It reminds us of growing up, mom baking in the kitchen, sharing good times with friends and family. It can also be the inspiration for a new business. In 1976, Ken Rawlings was walking through the Fox Hills mall in Los Angeles when he first took in that heavenly scent and realized that his future should be in cookies. He decided that a chain of cookie shops would be a great idea. With his 12 year old daughter coining the name “Otis Spunkmeyer,” the company was born. His first store was in Oakland. By 1979, Ken had left his day job to run Otis Spunkmeyer full time.

By 1983, there were 20 successful Otis Spunkmeyer stores in California, but the industry was changing. Sensing an opportunity, Ken made the switch from retail to wholesale. Manufacturing and distributing frozen cookie dough to foodservice accounts proved to be a very smart decision. Otis Spunkmeyer started distributing its frozen cookie dough by opening small depots or “sales centers” all across the country. Fleets of Otis Spunkmeyer trucks operated from each sales center to service local customers directly. By the end of the 1980’s, Otis Spunkmeyer had 40,000 accounts across the country. It seems everyone wanted to sell fresh baked cookies.

– Otis 

Pioneering the portable and affordable fresh baked cookie program, which included pre-portioned cookie dough, a cookie oven, branded displays and point-of-sale materials, Otis Spunkmeyer found an untapped niche that proved to be popular with food service facilities everywhere - K-12 schools, colleges and universities, business dining locations, healthcare facilities, independent and chain restaurants and fast food outlets.

With a premiere baked goods brand established, Otis Spunkmeyer soon added muffins, brownies, pastries, coffee cakes, and bagels to its product line and expanded into supermarkets, mass merchandisers, convenience stores, drugstore chains, military bases, vending merchandisers, fundraising organizations, and service-oriented businesses including banks, real estate offices, car dealerships, and other businesses.

Otis Spunkmeyer also aggressively grew in international markets to truly become a global food brand. Thanks to Founder Ken Rawlings and his daughter’s great idea, the unique name has proven to be one of the company’s most enduring assets.

If there is one thing more powerful than our love and respect for the magic of fresh baked cookies, it’s the loyalty that our faithful customers show to our brand each and every day. Foodservice operators consistently rate Otis Spunkmeyer the highest for consistency, overall quality, flavor/taste, and marketing support. Consumers continue to write us letters sharing their wonderful experiences with our brand. Otis Spunkmeyer is proud to be able to deliver quality and convenience to our customers. And though the world continues to change, fresh baked cookies remain the same – tasty, affordable, and part of life’s special moments.

So, what will the next few years bring? The future will prove to be an exciting one for Otis Spunkmeyer as we continue to expand into more markets, launch new and exciting products, give back to the communities in which we do business, and most importantly - WOW our customers. Working closely with our partners and customers, and with the support of our parent company, Aryzta, we will fulfill our vision of “Otis Loved Worldwide.” We look forward to putting smiles on the faces of more customers in the years to come.

We at Otis Spunkmeyer like to think of ourselves as a very special company with a fun spirit and an interesting and eventful history that continues to unfold. It’s a brand with heart, spirit, and passion. We invite you to see how you can be a part of the Otis story.

Otis Spunkmeyer Reviews

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John Yamin
7 Ratings
  • "Sales Manager"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Otis Spunkmeyer full-time


    Great products, marketing department was very strong and consumers really love the products. Excellent job in the food service channel.


    Poor company direction. Not a strong retail presence for any of their items and no strategy to gain market share. Once a small family owned business has become a big corporation.

    Advice to Management

    Create better Corp culture by returning to family values that company was founded on. Develop more retail consumer friendly products

See All 28 Reviews

Otis Spunkmeyer Interviews



Getting an Interview

Getting an Interview





    Customer Support Interview

    Anonymous Employee in San Leandro, CA
    Accepted Offer
    Positive Experience
    Average Interview


    I applied through an employee referral. The process took 1+ week. I interviewed at Otis Spunkmeyer (San Leandro, CA) in October 2011.


    First interview was over the phone with the VP/Logistics. i felt like I was chatting with a friend, not an interview. Two days later, a live interview with the dept. supervisor. One week later, I received an offer.

    Interview Questions

    • How would I handle shipping/delivery failures to customers.   1 Answer
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