Outreach, the leading Customer Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.
To put it into perspective, our customers spend the majority of their day living inside our software, relying on it to be more effective communicators with their audience. We think it’s pretty cool that we get to build the communication platform of the future; a product that our users cherish.
Outreach was founded in 2014, and we are now over 250 employees strong. Since our first days learning about how people communicate, we became obsessed with understanding our customer’s’ problems, and as a result, we’ve built by far the most loved product on the market, and have won the hearts and minds (and business) of some incredible organizations around the world.
In addition to our relentless focus on the customer, we’ve received over $125 million in venture funding, we’ve won Seattle Business Magazine’s 100 Best Places to Work, and were recognized as one of Forbes's Next Billion Dollar Startups in 2017.
We aren’t slowing down any time soon.
Our company is headquartered in Seattle, but we also have offices in San Francisco and in Tampa, FL (both for sales and marketing). If you speak to us, you’ll probably see that across any geography, across all our roles and departments, at our heart we are a large group of likeminded individuals working towards a common goal, pushing each other to be better tomorrow than we were today.
We’re a team of problem solvers and overachievers who seek out others who are also passionate and relentless at their respective crafts. We want to work with people who are ready to buckle up and be a part of an incredible ride. We work hard not because we’re told to, but because we genuinely love what we do.
If there’s one main message we want you to remember about us, it’s that we push others to be best in class at whatever they do, remain humble, and run through brick walls to accomplish their goals. If you come and join us, we’ll give you ownership and challenges, and the team support and encouragement to help you hit your personal goals. We’ll be stronger together.
I have been working at Outreach full-time (Less than a year)
Training, new tools, perks, people
The move, but my commute will be better.
Advice to Management
Keep up the great feedback and communication.
I applied online. The process took 2+ weeks. I interviewed at Outreach (New York, NY) in April 2018.
I had originally applied for another position but an initial phone screen with the recruiter led us both to the conclusion that a different opening they had was a better fit. After that initial screen, I went on to have a call with the department manager before being moved forward to an 4-5 hour on-site interview.
Everyone I met was very eager, passionate, and knowledgeable about their respective crafts. The office had a great vibe and communication with the recruiting team was very quick and transparent (for perspective, people don't normally don't get responses from recruiters at 8:30 PM on a weeknight). Interviewers clearly had a focus on what you could do for them with your current skillset rather than drilling down into your career history and making you read your resume to them.