Outreach, the leading Customer Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.
To put it into perspective, our customers spend the majority of their day living inside our software, relying on it to be more effective communicators with their audience. We think it’s pretty cool that we get to build the communication platform of the future; a product that our users cherish.
Outreach was founded in 2014, and we are now over 250 employees strong. Since our first days learning about how people communicate, we became obsessed with understanding our customer’s’ problems, and as a result, we’ve built by far the most loved product on the market, and have won the hearts and minds (and business) of some incredible organizations around the world.
In addition to our relentless focus on the customer, we’ve received over $125 million in venture funding, we’ve won Seattle Business Magazine’s 100 Best Places to Work, and were recognized as one of Forbes's Next Billion Dollar Startups in 2017.
We aren’t slowing down any time soon.
Our company is headquartered in Seattle, but we also have offices in San Francisco and in Tampa, FL (both for sales and marketing). If you speak to us, you’ll probably see that across any geography, across all our roles and departments, at our heart we are a large group of likeminded individuals working towards a common goal, pushing each other to be better tomorrow than we were today.
We’re a team of problem solvers and overachievers who seek out others who are also passionate and relentless at their respective crafts. We want to work with people who are ready to buckle up and be a part of an incredible ride. We work hard not because we’re told to, but because we genuinely love what we do.
If there’s one main message we want you to remember about us, it’s that we push others to be best in class at whatever they do, remain humble, and run through brick walls to accomplish their goals. If you come and join us, we’ll give you ownership and challenges, and the team support and encouragement to help you hit your personal goals. We’ll be stronger together.
I have been working at Outreach full-time (More than a year)
• Enthusiastic and smart coworkers who love sharing knowledge
• Opportunity to have impact across the company regardless of role
• Great benefits - PTO and work from home flexibility especially
• Focused mission from passionate C suite
• Super supportive of health and personal concerns
• Huge opportunity to learn and take on new projects
• Many folks work long hours to get their work done
• Sales is not everyone’s passion and the culture is strong here
I applied in-person. The process took 1+ week. I interviewed at Outreach (Seattle, WA) in February 2017.
I was courted by the COO who found me via Dribbble. I met in person for 30 minutes one day. They I went in again for a 5 hour interview which included a lunch. Then I took home a design exercise based on a core problem in their product: their feed.
I worked on the design problem for about 5 hours and put into a presentation outlining the thought process. It was in the wireframe stage, but it solved the problem in a certain way. I came in a third time to present the design problem.
After presenting the solution to a small team, I got into a white boarding session with their lead engineer and discussed feedback. Overall, great. Afterwards, they invited me for a beer and we talked salary. They gave me a t-shirt. I thought we were about to close the deal...
The next day the COO called me and said: "You know that feedback you got from the lead engineer? Could you turn that around with visual design for a round 2?" I replied I could do that for $80/h in a freelance capacity, but I would no longer be working for free on this. This was a deal breaker and I didn't get the offer. Make your own conclusions.
Overall, this was a colossal waste of time, and I suspect they're using their "design exercise" to get a bunch of free work from candidates. Watch out for the red flags.