Working at PCA Pharmacy | Glassdoor

PCA Pharmacy Overview

Louisville, KY
501 to 1000 employees
Company - Private
Health Care Services & Hospitals
$100 to $500 million (USD) per year
PCA Pharmacy is an employee focused Long Term Care pharmacy providing pharmacy services to Skilled Nursing, Assisted Living and other residential housing companies. We strive to exceed our customer expectations through a proactive approach to employee focused and a customer ... Read more

Mission: "To enrich the lives of our employees and customers by striving for the best in one another. Turning this collective strength into operational excellence to provide high quality, cost-effective pharmacy services that exceed our customers& ... Read more

Company Updates

  • PCA Pharmacy is excited to announce that starting January 1, 2020, Trilogy/PCA is adding a 401(k) Match to our 401(k) Plan. This is yet another great benefit available to all full-time and part-time employees. Stay tuned for more information in the upcoming months!!

  • Our fall Great Place to Work Survey is officially LIVE! Between now and August 23rd, you are encouraged to share your honest feedback by completing the survey via Red e App or Trilogy University. All non-PRN employees hired on or prior to July 1, 2019 are eligible to participate. Visit the website below to tell us about your PCA Pharmacy experience!

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PCA Pharmacy – Why Work With Us?

All the Support a Pharmacy Partner Can Provide 

At PCA Pharmacy, we believe that our name, Pharmacy Care Advocates, reflects our mission, which is to enrich the lives of our employees and customers by striving for the best in one another. PCA Pharmacy partners with skilled nursing, assisted living and other healthcare facilities to meet the unique pharmacy needs of their residents through specialized clinical and operational support services. 

We offer our partners:

  • Professional Staff
  • Personal Service
  • 24-Hour, On-site Availability
  • Specialty Pharmacy Programs
  • Diligent Medication Dispensing
  • Dedicated Quality Assurance
  • Competitive Pricing
  • Experienced Clinical Support Team

With multiple locations, PCA Pharmacy is large enough to meet the most demanding requirements with innovative technology, clinical support and cost-effective systems, but small enough to offer personal service and attention.

In today’s demanding healthcare environment, long-term care facilities must deliver care in the most cost-effective and efficient manner possible while maintaining the highest clinical standards of care and regulatory compliance. PCA Pharmacy works with each customer facility to achieve these objectives by offering competitive pricing for prescription and non-prescription medications and generic equivalents, where available, plus a myriad of value-added services and operational support.

Partnership: Two Organizations, One Goal
Your transition to PCA Pharmacy services will be smooth with an on-site support and assistance with an Account Manager from PCA, development of a realistic timeline and quality training to implement new systems and technology. Partner with PCA. Your Success is Our Goal.

In addition to our excellent pharmacy care, PCA provides these added-value services:

  • Medicare Part D plan analysis and education
  • Prior Authorization assistance
  • Medicare Part A cost analysis prior to admission
  • Medication interchange orders at admission
  • Quarterly Business Reviews

These services will save your staff time and help to further reduce your facility’s pharmacy costs by providing solutions for identified non-covered medications.

Real Cost Savings Included
PCA Pharmacy is dedicated to providing all of our customers with quality service at a reasonable price. To assist in cost reduction for the residents and facilities, PCA utilizes aggressive cost containment strategies which include:

  • Generic substitution programs
  • Formulary management
  • Therapeutic Interchange programs
  • Split billing
  • Competitive Pricing
  • Medicare D Insurance Plan management
  • Prior Authorization assistance

Non-Discrimination Policy
PCA Pharmacy complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

If You’re Into Things Like Accuracy, Solving Problems, and Making Other People’s Lives Easier, Then We’d Like to Talk to You.

As an organization, PCA is driven to be the best pharmacy partner possible. In order to do that, we’re constantly on the lookout for the talent that can help us maintain a high level of service and expertise.

In return for your commitment to helping us be the best, we offer a great place to work, competitive pay and benefits, and a commitment to helping you flourish and grow in your career. The very first words in our mission are “Enrich the lives of our employees and customers by striving for the best in one another.” That’s how much we value our employees (and our customers).

Mission: Enrich the lives of our employees and customers by striving for the best in one another. Turning this collective strength into operational excellence to provide high quality, cost-effective pharmacy services that exceed our customers’ expectations.

Vision: Be the recognized leader in pharmacy services for the senior housing market within our service area.

Values: Hospitality, Integrity, Quality, Service, Dedication

PCA is very repsonsive and always works hard in meeting the pharmaceutical needs of our residents and staff. They are a pharmacy provider that focuses heavilly on relevant analytical reporting and assisting us with being good stewards of our resources.

Nicole Fields / Health Facility Administrator / Arlington Place 

PCA is very reliable. When we call them for anything they always respond. They've changed the way our company does business by making us more efficient and assisting us with medication cart and medication room inspections. It's very helpful! 

- Sharon Arvin / Director of Health Services / St. Elizabeth 

PCA has always delivered a quality product. They are always prompt to respond to questions, conerns or special requests. When concerns arise they address the situation and makes changes as necessary to better serve our needs, no matter what department is involved. 

- Tish Stewart / Director of Services / Park Place

PCA's Meds-to-Home program is ideal for our Rehab-to-Home Patients that we work with in our therapy department. It builds added confidence to our residents,family members and staff after discharge knowing that the therapy, pharmacy, and campus team members have worked collaboratively for a health transition back home and long-term independent success. 

-Melissa Hacker / Program Director / Paragon Rehabilitation 

The Meds-to-Home program has assisted the facility with peace of mind that we are sending patients home with all the medications they need! PCA is reliable, professional, friendly, and always willing resolve issues quickly. 

- Rhonda Mullins / Executive Director / Glen Ridge Health Campus

PCA was so supportive as we created plans, began our start-up, adn grew the residential and adult day healthcare programs. We appreciate you guys so much and are thankful for such a wonderful collaborative group of professionals with which to work for the good of our residents and their families! 

-Sheila L. Carter / Executive Director / Heartsong Memory Care

We are excited you have selected PCA Pharmacy as your place of service to others. One of our primary goals is to make this your most positive employment experience ever. We know if we take great care of our employees that they, in turn, will take great care of our customers and each other. We provide an employee-centric, customer - and resident - focused culture, which results in PCA Pharmacy being the employer of choice in the markets we serve. 

WHY? We believe if we treat our employees like royalty that they will, in turn, treat our customers like royalty. Through programs designed to recruit, retain, and recognize our employees, we will become the employer of choice in our markets, attracting and retaining the right employees to our organization. 

"Our goal is to create an environment where employees want to come to work to serve others and make a difference. A place recognized for servant leadership, where education, learning, teamwork and career opportunities create an excpetional employee experience. We are seeking to raise the overall level of employee wellness, engagement, satisfaction, passion, productivity, effectiveness and build upon PCA Pharmacy's brand for innovation, growth, and value creation." 

401(K) Company Match Coming 2020!!

PCA Pharmacy is excited to announce that starting January 1, 2020, Trilogy/PCA is adding a 401(K) Match to our 401(K) Plan. This is yet another great benefit available to all full-time and part-time employees. Stay tuned for more information in the upcoming months! 

PCA Pharmacy Reviews

  • "Benefits"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Associate in Columbus, OH
    Current Employee - Billing Associate in Columbus, OH
    Neutral Outlook
    No opinion of CEO

    I have been working at PCA Pharmacy full-time (Less than a year)


    PCA has great benefits that my previous company didn't offer. A few of the benefits that grabbed my attention were: 1). they pay up to a certain amount of $ towards your student loans every year; 2) they pay 100% for your education (Associate's, Bachelor's, or Master's), 3) when gas prices go up they add a little extra to your check, 4)cheaper health, dental & vision insurance, 5) family oriented, 6) recognize & rewards the efforts of their employees, 7) different activities for employee engagement, 8) friendly, calm working environment, 9)allows flexibility with your schedule if need be 10) room to grow within; etc.


    Need help; short staffed in some departments; But still amazingly awesome compared to where I came from!

    Advice to Management

    Try to get more staff :)

See All 85 Reviews

PCA Pharmacy Photos

PCA Pharmacy photo of: Milestone lunch to celebrate 15 years of service!
PCA Pharmacy photo of: PCA Pharmacy donating to a local Veterans Center
PCA Pharmacy photo of: PCA Michigan meeting with the Heart Walk Director: American Heart Association.
PCA Pharmacy photo of: Our very own Tara Reinbrecht, RPh, Consultant Pharmacist for PCA Pharmacy, presenting at the Mid-America Institute on Aging and Wellness - MAIA!
PCA Pharmacy photo of: PCA Pharmacy is proud to be a Gold Star Member with THCA and exhibiting at the 2019 THCA/TNCAL Annual Convention & Trade Show!
PCA Pharmacy photo of: PCA Louisville Pharmacy
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PCA Pharmacy Interviews



Getting an Interview

Getting an Interview





    Order Entry Technician Interview

    Anonymous Interview Candidate in Columbus, OH
    No Offer
    Positive Experience
    Average Interview


    I applied online. The process took 3 days. I interviewed at PCA Pharmacy (Columbus, OH) in January 2020.


    I completed two interviews. Then I did a job shadowing with one of the order entry Supervisors. I met with the director. I have heard back yet about the opening.

    Interview Questions

    • The interviewer asked questions about experiences.   1 Answer
See All 23 Interviews

PCA Pharmacy Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Work at PCA Pharmacy? Share Your Experiences

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