I worked at PCCW Solutions full-time (More than a year)
There are no pros to working at this establishment with exception of the pay rate.
Pccw is a call center contracted by Apple, AEP, and newly Air BnB.
You start off in a 3 week long training class where you will be released to the sharks immediately following training. They offer bonus "incentives" that you will be over taxed for, and given a reason that wouldn't hold water unless you're 2 years old. You want examples?
If you get a 9/10 ranked ace score from a great call, you're awarded $10 cash. Subsequently, you'll be taxed $10 on your check when payed. If you win an item, TV, PS3, or Apple product you'll be taxed the value of the item.
They recently laid of 200 employees for random reasoning, and refused to cash out the PTO of these employees. I was asked to come back to work, and when I asked about my missing wages they claimed to have paid it. But if I work 40 hours full time at 12/hr, with 27 hours of PTO, how can my check be less than $400?
They will rob you, and denigrate you to keep your money. This company should be closed down. I'm beginning a lawsuit against the company for withheld wages, and wrongful termination.
Advice to Management
Show your employees respect, and pay them. The basic standard of running a business.
I applied through college or university. The process took 2+ weeks. I interviewed at PCCW Solutions in May 2016.
Go to their office at the Long Beach Commercial Podium snd waited for 15 min,then a hr come and bring me to another room to have the interview. It take me about 15 min and she call me to leave.
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