Working at PHH Mortgage | Glassdoor

PHH Mortgage Overview

www.phhjobs.com
Mount Laurel, NJ
1001 to 5000 employees
1997
Subsidiary or Business Segment
Finance
$100 to $500 million (USD) per year
Headquartered in Mount Laurel, New Jersey, PHH Mortgage is a subsidiary of PHH Corporation and one of the largest originators and servicers of residential mortgages in the United States.

We combine expertise in Real Estate, Private Label Solutions ... Read more

Mission: At PHH Mortgage, we help people achieve the dream of home ownership. We delivery industry-leading mortgage process management solutions for our corporate clients and unmatched customer service experience to our borrowers. We do this with an unwavering commitment to our ... Read more

Company Updates

  • University of North Florida students and alumni: don't miss meeting with PHH Mortgage next Tuesday! Stop by the Adam W. Herbert University Center on October 4 from 11 a.m. to 3 p.m. to learn about job opportunities with PHH. We look forward to seeing

  • PHH Mortgage is looking for Loan Processors, Mortgage Sales Consultants and Experienced Underwriters in Mount Laurel, NJ; Jacksonville, FL and Buffalo, NY. Check out the Featured Jobs section on http://glassdoor.com/slink.htm?key=vIr6R to view openings and apply online today!

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PHH Mortgage – Why Work For Us?


Headquartered in Mount Laurel, New Jersey, PHH Mortgage is a subsidiary of PHH Corporation and one of the largest originators and servicers of residential mortgages in the United States. PHH Mortgage provides value-added solutions and superior service to individuals, real estate companies, financial institutions, investment firms and relocation professionals.

We combine expertise in Real Estate, Private Label Solutions, Relocation Services and Loan Servicing with an unrelenting focus on operational excellence, regulatory compliance and a customer-centric approach. Through our relationship with Realogy, a global leader in residential real estate franchising, we provide mortgage services on behalf of some of the most prominent real estate franchise systems in the country. We also offer home financing directly to consumers.

The success of our unique business model has enabled PHH Mortgage to become one of the top ten originators and servicers of residential mortgages in the United States.1 In 2015, we closed approximately $41 billion in mortgage financing and maintained an average servicing portfolio of approximately 1.1 million loans.2

Our commitment to exceptional service and regulatory compliance allows our clients to focus on what they do best, so that they can succeed in today’s complex marketplace.

1Inside Mortgage Finance, Copyright 2016.

2"PHH Corporation Announces Fourth Quarter and Full-Year 2015 Results," February 24, 2016.

 

Values and Culture

PHH employees are passionate about customer service, committed to teamwork and dedicated to success.

The atmosphere is fast-paced and challenging – and there are plenty of opportunities to grow your career, whether you’re pursuing management, learning multiple disciplines or becoming a subject matter expert in your field.

We value open communication, providing numerous opportunities – including Lunch with the CEO and quarterly Town Halls – to offer your ideas and opinions, as well as get updated on the business and give input on our challenges. We believe in empowering our employees to explore new ideas, take initiatives for change and continuously improve our performance. And, as part of the PHH family, you’ll build long-term relationships to benefit your career.

 

Our Vision

To be the leading and most trusted provider of end-to-end mortgage solutions that enable our customers' success.

Our Values

We have established eight core values that drive our culture and are the standards to which we as a team hold each other accountable. Living these values is how we win and retain customers, work together as a team and achieve our vision.

  • We place the interests of our customers first.
  • We are committed to our employees’ success.
  • We are unyielding in the pursuit of quality.
  • We deliver results by holding ourselves to the highest standards of performance.
  • We operate with honesty and integrity.
  • We value diversity and teamwork as a competitive advantage.
  • We give back to the communities in which we live and work.
  • We relentlessly improve our competitiveness.

 

Valuing Our Employees

As part of being committed to our employees’ success, we understand the need for well-deserved breaks from the busy work day. At various on-site employee appreciation events throughout the year we make time for our employees to relax and feel valued for their contributions to the Company. Here are just a few of the ways we’ve shown appreciation for our employees recently:

  • We kicked off the spring season with a baseball-themed cookout recognizing our “home team” – our employees! Attendees sported their favorite team’s t-shirt or jersey to show their support for a successful 2016 season as we shared a free ballpark-style lunch.
  • We welcomed summer with festive luaus, where we donned Hawaiian shirts and leis, enjoyed grilled food and cold beverages, listened to music and raffled off prizes.


In addition to various employee events, each day our employees are “Raising the Bar,” driving success for PHH while demonstrating behaviors that support our Vision and Core Values. Recognizing and celebrating those efforts has a meaningful impact on our culture and our Company’s success, and our employees embrace this culture. PHH offers an online recognition program called Raise the Bar where employees can be recognized by their managers or peers and recipients receive reward points that can be redeemed for gifts. This program is widely used; in fact, each workday our employees are recognizing their peers at a rate of one award every 11 minutes.

We are proud to recognize outstanding achievement through a variety of employee reward and recognition programs, and we encourage our employees to continue “Raising the Bar” for deserving co-workers.

If you are looking for a performance-driven company that celebrates their employees’ successes, we're hiring – apply here!

 

Culture

PHH employees are passionate about customer service, committed to teamwork and dedicated to success.

The atmosphere is fast-paced and challenging – and there are plenty of opportunities to grow your career, whether you’re pursuing management, learning multiple disciplines and/or becoming a subject matter expert in your field.

We value open communication, offering numerous opportunities to offer your ideas and opinions, as well as get updated on the business and have input on our challenges. We believe in empowering our employees to explore new ideas, take initiatives for change, and continuously improve our performance. And, as part of the PHH family, you’ll build long-term relationships in your career here.

Diversity

We believe a workforce of dynamic and diverse employees contributes greatly to the growth and quality of our company. And we actively foster a culture where differences are celebrated, employees have the opportunity to contribute and succeed, and we all work toward a common goal.

Employee Recognition

Every company knows that your performance impacts our performance – and we are proud to recognize outstanding achievement through a variety of employee reward and recognition programs.

Our programs include everything from formal recognition from one employee to another to full-scale award programs that provide quarterly and yearly spotlights on the “best of the best.” PHH recognition programs include Raise the Bar, a program that acknowledges and celebrates employees who are instrumental in driving success for PHH through their personal actions and demonstration of the company’s core values, and the Chairman’s Club and President’s Club programs that recognize top sales performers.

Community Involvement

PHH employees actively participate in corporate philanthropy through a wide range of charitable initiatives. We proudly support the efforts of many nonprofit organizations that are making a positive impact in our communities. You can have a positive impact in your community by getting involved in PHH-sponsored volunteer efforts, including blood drives, teams for charity walks/runs/bike rides and much more.

Our Benefits

Comprehensive benefits of value to you, your family, your career and your financial future

PHH is committed to attracting and retaining the best and the brightest – and our comprehensive benefits programs are a major part of that commitment. From health and insurance coverage to financial planning programs and educational assistance, we’ve got what you need to meet many of your individual needs and goals.

Healthcare and Insurance

PHH’s medical plan is a consumer-directed health plan with a company-funded health savings account, with opportunities to earn additional HSA dollars through wellness incentives that reward physical activity and monitoring your health. Preventive care is covered at 100%. We also offer dental, vision, life, and AD&D insurance at discounted group rates. The company provides basic life, accidental death and dismemberment, short- and long-term disability coverage and an employee assistance program at no cost to you.

Paid Leave

PHH has a generous paid leave program, which includes vacation and sick days, plus floating holidays.

401(k) Program

PHH provides a generous company match to your 401(k) account after one year of employment. Your contributions are pre-tax savings, and vesting is immediate.

Tuition Reimbursement

PHH's Tuition Assistance Program is designed to encourage you to pursue formal education and expand general capabilities in your business career. Eligible employees (both full and part-time) receive reimbursement of tuition and related expenses for approved coursework at both the graduate and undergraduate levels. Your coursework can provide specific skills for immediate application to your job or skills for targeted future advancements.

Wellness

Our wellness programs provide a wide variety of opportunities to improve your health and fitness. We offer health coaches, walking clubs, weight management classes and discounts, an annual health fair, monthly seminars/webinars on aspects of physical and mental health, weight loss and physical activity challenges, and more. We also feature 24/7 fitness facilities in our major locations, and our in-house cafeterias offer numerous nutritious choices. 

Employee Discounts

PHH has relationships with many of our suppliers and partners, as well as local and national firms that provide discounted products and services to PHH employees. These include:

  • Discounted mortgages for you, your friends and family members
  • Vehicle purchases
  • Wireless (cell phone)
  • Computers
  • Clothing retailers
  • Admissions to major theme parks and entertainment centers in the Eastern region of the U.S.
  • Discounts for movie theaters, movie rentals, ski tickets, Broadway theater, special family events, online shopping and much more.

We lend more resources so you can lend more

PHH Home Loans, LLC, is a joint venture between PHH Mortgage® and Realogy Holdings Corp. Through this partnership we provide mortgage origination services to more than 700 real estate offices within NRT LLC, Realogy’s company-owned real estate brokerage business and the largest residential real estate brokerage in the nation.

PHH Home Loans operates under a variety of brands across the country, including Axiom Financial, Coldwell Banker Home Loans, First Capital, PHH Home Loans, Princeton Capital and Sunbelt Lending Services.

Learn More


Lending More Locally

NATIONAL STRENGTH WITH A LOCAL TOUCH
We strategically operate out of four Regional Centers around the country, giving our Loan Officers the best of all worlds: the strength and benefits of a national lender with the onsite processing, competitive compensation and personal touch of a local mortgage company. Learn More >>

Lending More Resources

EXACTLY WHAT YOU NEED TO SUCCEED
It all starts with you, the Loan Officer. That’s why we designed our company around giving you exceptional business support. We provide the team, tools and technology to help you succeed every day. From our processors and underwriters to our marketing resources and materials, everything is focused on helping you close more loans. Learn More >>

Lending More Access

TILT THE PLAYING FIELD IN YOUR FAVOR
Our unique affiliation with NRT gives you access and opportunities that other mortgage companies simply can’t match. As an in-house Loan Officer for an NRT-owned Coldwell Banker or Sotheby’s International Realty office, you’ll be in the best position to build relationships with agents and be able to efficiently assist them with their buyers’ home financing needs. Learn More >>

Lending More Opportunity

A CULTURE OF ACHIEVEMENT
Loan Officers are the lifeblood of our organization, so ensuring that you are well compensated, recognized for your achievements and given an opportunity to voice your opinion is key. Regular calls with regional leaders give you the opportunity for open feedback, while daily and weekly updates on company programs and initiatives ensure we are all on the same page. Learn More >>

PHH Mortgage Reviews

2.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
PHH Mortgage President & CEO Glen A. Messina
Glen A. Messina
51 Ratings
  • Featured Review

    "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Servicing
    Current Employee - Servicing
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at PHH Mortgage full-time (More than 5 years)

    Pros

    Room for advancement, great co-workers, team-oriented environment, dedicated staff

    Cons

    Small workspaces, sub-par health benefits, extremely under staffed

    Advice to Management

    Don't force your leaders to go through hoops to staff appropriately. Close gaps in support areas to ensure fluid processes

See All 299 Reviews

PHH Mortgage Interviews

Interview Experience

Interview Experience
58%
29%
12%

Getting an Interview

Getting an Interview
45%
17%
13%
10
6
4
2

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Anonymous Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at PHH Mortgage.

    Interview

    It was not the best. The recruiter scheduled my interview, but then cancelled by email last minute. I didn't know since I wasn't checking my email, so I was waiting for her to call. Eventually, I found out. She should have called. At the end I got an offer but my salary was too high! Why interview me if you know my salary is too high and offer me less than what I am looking for, less than what I was making? I negotiated.

    Interview Questions

    Negotiation

    Difficult

See All 50 Interviews

PHH Mortgage Awards & Accolades

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Work at PHH Mortgage? Share Your Experiences

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