Working at PSCU | Glassdoor

PSCU Overview

Saint Petersburg, FL
1001 to 5000 employees
1977
Company - Private
Investment Banking & Asset Management
$100 to $500 million (USD) per year
PSCU is the nation’s premier payments CUSO. Committed to delivering on service excellence and digital innovation, PSCU offers a comprehensive, highly integrated suite of traditional and digital payments solutions for credit unions to optimize their member ... Read more

Mission: PSCU partners with credit unions to enable growth and provide unparalleled member experience.

Company Updates

  • Our interns had two special visitors this week, our President and CEO, Chuck Fagan, and our Chief Talent Officer, Lynn Heckler! They had a great conversation around experience in the field, digital transformation, and the importance of agility in business. We are lucky to have them this summer!

  • At PSCU, we embrace diversity – of culture, of background, of perspective, of beliefs, of personality and thought – so, as one, we can achieve the greatest outcome. Check out our Inclusion & Diversity video to learn more about PSCU's commitment to I&D!

    http://glassdoor.com/slink.htm?key=vMtHH

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PSCU Video

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PSCU – Why Work For Us?


An Inclusive Atmosphere Where Possibilities are Delivered

A cooperative founded by credit unions in 1977 and aligned with the philosophy of “People Helping People,” PSCU is the nation’s premier payments credit union service organization (CUSO). From the beginning, our over-riding commitment has been to help credit unions grow while exceeding the expectations of those institutions and their members. In keeping with our roots and our mission, we are fully committed to the fair and equitable treatment of all of our employees.

 

Your Voice Matters and Your Contributions are Rewarded

Thrive in a rewarding career that’s also rich in the tradition of giving back and helping others—join us at PSCU! We support a healthy work/life balance with generous benefits in an environment that promotes shared responsibility for   community, diversity, and inclusion.

We Help Credit Unions Achieve Mission Success

Ground-breaking technologies, best-in-class payment solutions, and bold initiatives have made PSCU an empowering resource for credit unions, enabling them to optimize operations and realize sustained success through enhanced member service. 

 

Service Excellence – Delivering the Best

We provide credit unions and their members with services they can rely on! Featured offerings include:

  • Quick Assist – Actionable intelligence for cardholder engagement, satisfaction and retention.
  • Total Member Care – High quality, personalized member service—365/24/7!
  • A/E Service Model – Hands-on attention and support for credit unions

 

Security – Protecting Vital Interests

We stop threats before they can cause damage. Featured offerings include:

  • Cybersecurity – Smart processes and powerful technology layered against breaches.
  • Fraud Detection – Solutions to identify suspicious activity and stop fraud in its tracks.
  • Fraud Management – Instant alerts, strong responses, and speedy resolution.

 

Digital Solutions – Presenting the Future

We make it possible for members to conveniently experience the best in credit union services. Featured offerings include:

  • Lumin Digital – The most progressive digital banking platform available
  • Data eXchange – Embed cardholder data and capabilities into key systems
  • Access Point – An easy-to-use interface giving cardholders quick, direct access to popular functionalities.

 

Strategic Growth – Opening New Opportunities

As the prefect partner with all the right tools, we help credit unions achieve goals faster. Featured offerings include:

  • Advisors Plus – Experienced consultation, analytics and targeted campaigns
  • Loyalty Solutions – Reward points for credit union products that stimulate member activity
  • Data Analytics – Data mining tools, dashboards and reports identifying growth opportunities

 

You can learn more about these and other PSCU solutions at http://www.pscu.com/products.

 

Join a Forward-Facing Organization That’s on the Move

At PSCU, the investment and innovation that leadsto optimized member experiences never stops, so we’re always welcoming great people to hop aboard. Whether you would be developing, delivering, or implementing solutions such as those listed above, or occupying a more internal role at PSCU, we believe your career with us will be rewarding.  


We Excel Together

The PSCU Environment:  Welcoming. Engaging. Affirming. Fulfilling.

PSCU is distinguished by an inclusive, employee-centric atmosphere where our diversity is valued, where individuals are empowered and where PSCU communities are connected. We believe in, and are fully committed to the fair and equitable treatment of all of our employees. Everyone at PSCU shares the responsibility for creating a workplace that values and respects diversity and inclusion—enhanced by openness, sharing, trust, teamwork, and involvement.

 

PSCU’s Diversity and Inclusion (D&I) program strives to be the force behind the message that diversity and inclusion engages the workforce to achieve superior results. D&I sub-committees assist with the program’s mission and vision by providing guidance, education, communication, and celebration of the driving concepts. 

 

Employee Resource Groups (ERG) provide an avenue for employees to create a group to share or learn about a specific affinity. We currently have three ERG employee communities:

  • Sankofa – Supporting the professional growth of African-American employees
  • PSCUnity (LGBTQ) – Fostering a respectful and diverse environment, where we support, connect, educate, advocate, and celebrate inclusive practices
  • Susan Adams Women’s Network (SAWN) – Elevating the role of women in business

 

At the same time, PSCU also encourages personal development. As a Learning Organization, PSCU promotes employee education, training, and continuous improvement through numerous certificate programs, class-based and online courses and mentoring.

 

Belonging and Caring

Like the credit unions we serve, PSCU is a major contributor to the well-being of the communities in which we work and live. Through industry engagement, charitable contributions, and direct sponsorships, PSCU supports dozens of non-profit organizations dedicated to helping people build happier lives. Click here and see “Community” for a listing.

 

Live. Work. Play

We provide our employees with an opportunity to have rewarding careers doing meaningful work in an organization where they are always treated with respect. We also understand that well-rested, happy employees equate a thriving workplace and we make sure you have the time—and space—to enjoy friends, family and interests outside of your career.

  • Join Our Team!

    At PSCU, Your Voice Matters and Your Contributions Are Rewarded

     

    Thrive in a rewarding career being part of a tradition of giving back and helping others—join us at PSCU! We support a healthy work/life balance with generous benefits in an environment that values diversity and inclusion.

     

    PSCU offers

    • Beautiful, state-of-the-art campus
    • Endless opportunities for advancement
    • Competitive wages
    • Generous paid time off
    • Full gym access for employees
    • Free fresh fruit, coffee, and tea

     

    Our benefits package includes:

    • Medical
    • Dental & Vision
    • Basic & Optional Life Insurance
    • Disability
    • 401K (with employer match)
    • Flexible Spending Accounts (FSA)
    • Supplemental Insurance
    • Legal Plan
    • Pet Insurance
    • Adoption Assistance Plan
    • Employee Assistance Plan (EAP)
    • Health Matters Wellness program that allows employees to earn points to reduce medical premiums

     

    Find Your Career Home at PSCU

    You could help make the nation’s best credit union service organization (CUSO) even better. Bring your exceptional skills to PSCU!

I’m happy that you’re considering a career at PSCU! As you research us, I want to share a few of top reasons that PSCU’s employees are excited to work with our organization.

A credit union is a cooperative financial institution that is owned and controlled by its members.

PSCU, itself is a cooperative committed to fulfilling our mission of delivering service excellence and innovation to our Credit Union Owners and their members. Additionally, in being a part of the credit union community, we up hold the credit union philosophy of People Helping People and apply it to the engagement of our employees and our overall team culture.

In all that we do, our employees are PSCU’s most valuable resource and we are committed to employee engagement. To support every employee, we implemented a learning organization philosophy and foster an inclusive environment. Your ongoing professional development will be a priority. We will encourage your acquisition of new skills and knowledge and provide the tools you need to achieve excellence in your career at PSCU. To further nurture this environment, we will continue to encourage the creation and presence Employee Resource Groups. PSCU campuses are designed for collaboration and fostering a sense of community, with planned events celebrations, and wellness activities. We even provide fresh fruit and coffee bars in our larger locations. 

We are a socially responsible corporate citizen and an active contributor to the well-being of our communities. We strongly believe in giving back—through donations in time and money to charitable organizations such as the Children’s Miracle Network, the American Cancer Society and Junior Achievement … to name a few. We think you’ll be proud to work at PSCU.

Whether it’s in cutting edge-technology solutions, advanced member services, marketing and analytics, effective risk management and fraud prevention, or any other role, we’d like to find you a place at PSCU, you’ll find that our biggest differentiator is our Culture. You will have the opportunity to work with passionate, dedicated colleagues who care about our employees, our company, and our industry. You’ll meet and work with leaders who will support you and help you succeed—just as you’ll want to do for others. Together, we can achieve great things for our Owner credit unions and their members.

 

Sincerely,

Chuck E. Fagan


President & CEO

 


 

PSCU Reviews

4.0
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Approve of CEO
PSCU President and CEO Charles E. Fagan, III
Charles E. Fagan, III
106 Ratings
  • Featured Review

    Helpful (1)

    "Embodies the true spirit of Credit Unions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PSCU full-time (More than a year)

    Pros

    Innovative company
    Cares about employees
    Engaged management
    Delivers on commitments
    Competitive salary and benefits
    Career growth opportunities

    Cons

    No Cons at this time

    Advice to Management

    Stay focused on the people and keep up the great job of serving our Member Owners!

See All 297 Reviews

PSCU Photos

PSCU photo of: Foyer
PSCU photo of: Summer Interns Meet CEO and Head of Talent
PSCU photo of: Front Desk
PSCU photo of: At the desk
PSCU photo of: In the MEC
PSCU photo of: Treadmill Desk
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PSCU Interviews

Experience

Experience
67%
15%
18%

Getting an Interview

Getting an Interview
69%
11%
11%
3
3
3

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (10)  

    Fraud Representative Interview

    Anonymous Employee in Saint Petersburg, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at PSCU (Saint Petersburg, FL) in March 2017.

    Interview

    Applied online. Had a phone interview with an HR rep about 2 weeks later, and scheduled an interview with 2 supervisors a week later. Very professional, comfortable interview, discussing previous jobs, questions about call center environments, and questions about the company. Very nice people who went over the entire job in detail, expectations, pay/ vacation, and answered all the questions I had. About a week later I was offered the position.

    Interview Questions

    • What Do you know about Credit Unions?   Answer Question
    • What Do you know about PSCU?   Answer Question
    • Name a time you experienced bad customer service? What did you do/ what was the outcome? How about good customer service?   Answer Question
    • How do you deal with an angry customer?   Answer Question
See All 42 Interviews

PSCU Awards & Accolades

  • Top 75 Workplace of the Year, Tampa Bay Times, 2012
  • CFO of the Year(Brian Caldarelli), Tampa Bay Business Journal, 2015
  • CISO of the Year(Gene Fredriksen), Tampa Bay Technology Forum, 2015
  • CUSO of the Year, National Association of Credit Union Service Organizations (NACUSO), 2016
  • 2012 Biz Tech Innovation Award Finalist, Tampa Bay Business Journal, 2012
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Work at PSCU? Share Your Experiences

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