Working at PSCU | Glassdoor

PSCU Overview

www.pscu.com
Saint Petersburg, FL
1001 to 5000 employees
1981
Company - Private
Finance
$100 to $500 million (USD) per year

Working at PSCU

Credit unions turn to PSCU to provide key services. One of the nation's largest credit union service organizations, PSCU (short for Payment Systems for Credit Unions) provides credit, debit, ATM, and prepaid card servicing, as well as electronic banking, bill ... Read more

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PSCU – Why Work For Us?


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PSCU is a bold and innovative leader in the financial services industry with a proud 35-year history of serving credit unions all across the U.S.  We are known as a Credit Union Service Organization, or CUSO.  PSCU is structured as a cooperative business, which means we are collectively owned by nearly 700 credit unions, which we call Member-Owners.  We employ over 1600 people across four locations in Florida, Arizona and Michigan.  In April 2012, we were voted one of the Top 75 Places to Work in the Tampa Bay area.

Credit unions that belong to our cooperative enjoy affordable access to the highest quality financial services, like debit, credit and prepaid card programs and Internet banking services, to name just a few.

The PSCU brand is well known in the credit union industry and synonymous with superior service.  We are the leading CUSO in the nation and offer virtually every product or service that a credit union needs to succeed and grow.  PSCU ensures the health and welfare of its Member-Owner credit unions by combining a service-first philosophy with a tireless commitment to innovation.

PSCU provides and supports many of the types of products and services that credit unions need to operate their business as a financial institution.

  • Credit, debit/ATM and prepaid card programs
  • Internet-based programs such as Internet banking, mobile banking and bill payment
  • Risk and fraud management
  • Strategic consulting services
  • 24/7/365 call center support

In the course of serving its credit unions, PSCU employees collectively execute the responsibilities of literally hundreds of jobs – from programmers, business analysts and product developers, to graphics designers, call center representatives and project managers.  PSCU offers boundless career possibilities across dozens of professional disciplines.

Everything we do, we do for the benefit and prosperity of our credit unions and their members.  PSCU employees understand that for PSCU to succeed, we must guarantee the success of the credit unions that collectively own us.

The promise of the PSCU brand is simple and straightforward:

We promise to be a bold innovative payments leader that empowers our credit unions to compete and prosper.

We are a team that pulls together for our credit unions . . . and for each other.  When it came time to define our company values, all employees had a voice and a vote in choosing what we stand for and believe in.  These are our roots:

  • Innovation– The relentless pursuit of better ways
  • Trust– Character and competence
  • Excellence– Exceeding expectations in every interaction
  • Passion – Boundless enthusiasm to be THE best
  • Leadership– Keeping the promises you make to others, and to yourself

Our company has a rich tradition of service excellence and the reputation as THE leading CUSO in the nation.  We are proud advocates for credit unions everywhere.  We take our leadership role seriously and passionately believe in the power of collaboration and innovation as the greatest enablers for the continuing success of our credit unions.

Many folks take jobs with employers who claim to provide a work environment that revolves around the employee and his or her future only to discover that expectations fall well short of reality.  The PSCU workplace is uniquely employee-centric and well-appointed for success.  We invest heavily in employee training and professional career development.

Here are just a few highlights of the PSCU experience:

  • Comprehensive benefits programs
  • Impeccably maintained facilities
  • Career development programs
  • Service recognition awards
  • Company golf league
  • Wellness programs allow employees to earn points to reduce medical premiums
  • Wellness center and instructor-led fitness classes
  • Discounts on local attractions and services
  • Opportunities to participate in community outreach efforts

There are many reasons to engage with PSCU for a career experience.  But maybe the most telling reason to work here is reflected in the extraordinary tenure of many of our current staff members - among PSCU’s 1600+ employee, nearly 700 staff members have over 5 years of service with the company; 340 have 10 or more years; and 130 have 15 or more years!

PSCU recognizes that employee benefits programs play a vital role in helping ensure the health and financial security of employees and their dependents. We offer a flexible comprehensive benefits package designed to meet our employees' individual needs.

Look over our benefits and work environment advantages below, then view the job postings page to review our current openings and find out how to apply for a job at PSCU.

  • Medical
  • Dental & Vision
  • Basic & Optional Life Insurance
  • Disabilty
  • 401K
  • Flexible Spending Accounts (FSA)
  • Supplemental Insurance
  • Legal Plan
  • Pet Insurance
  • Adoption Assistance Plan
  • College Bound
  • Employee Assistance Plan (EAP)
  • Paid Time Off
  • WebPayService
  • Health Matters Wellness program that allows employees to earn points to reduce medical premiums

 

PSCU's offices are located in Florida, Arizona, and Michigan.

Corporate Headquarters
560 Carillon Parkway
St. Petersburg, FL 33716

Western Service Center
19825 North 7th Street
Phoenix, AZ 85024-1687

Northern Service Center
3252 University Drive
Suite 130
Auburn Hills, MI 48326

Northern Service Center
16333 Trenton Road
11th Floor
Southgate, MI 48195

 

PSCU Reviews

4.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Charles E. "Chuck" Fagan, III
57 Ratings
  • Featured Review

    "Service Executive II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Executive
    Current Employee - Service Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PSCU full-time (More than 5 years)

    Pros

    The People at PSCU are amazing! A true family. I reached out to old contacts trying to find a new job closer to home. My mother was dying of cancer. I started on March 1st, she passed on April 21st. The support I received from my fellow team mates and Leadership was nothing I have experienced before. Everyone rallied around me as if I had been there for years. I cannot thank my Leadership and my team enough - I will be forever grateful to PSCU.

    Cons

    You will not be bored. The volume of daily tasks is a lot and it can feel overwhelming with what sometimes feels like minimal resources. But the support is still there, we all help and look out for each other is someone needs help. Our VP will do everything she can to support us and make sure the service we provide to our member-owners is superior in every way!

    Advice to Management

    Listen to your people and Communicate

See All 219 Reviews

PSCU Interviews

Experience

Experience
66%
18%
15%

Getting an Interview

Getting an Interview
72%
9%
9%
3
3
3

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Fraud Representative Interview

    Anonymous Employee in Saint Petersburg, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at PSCU (Saint Petersburg, FL) in March 2017.

    Interview

    Applied online. Had a phone interview with an HR rep about 2 weeks later, and scheduled an interview with 2 supervisors a week later. Very professional, comfortable interview, discussing previous jobs, questions about call center environments, and questions about the company. Very nice people who went over the entire job in detail, expectations, pay/ vacation, and answered all the questions I had. About a week later I was offered the position.

    Interview Questions

    • What Do you know about Credit Unions?   Answer Question
    • What Do you know about PSCU?   Answer Question
    • Name a time you experienced bad customer service? What did you do/ what was the outcome? How about good customer service?   Answer Question
    • How do you deal with an angry customer?   Answer Question
See All 35 Interviews

PSCU Awards & Accolades

  • CUSO of the Year, National Association of Credit Union Service Organizations (NACUSO), 2016
  • CFO of the Year (Brian Caldarelli), Tampa Bay Business Journal, 2015
  • CISO of the Year (Gene Fredriksen), Tampa Bay Technology Forum, 2015
  • Top 75 Workplace of the Year, Tampa Bay Times, 2012
  • 2012 Biz Tech Innovation Award Finalist, Tampa Bay Business Journal, 2012
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