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Pacific Pulmonary Services Overview

www.ppsc.com
Novato, CA
1001 to 5000 employees
1978
Company - Private
Health Care
$100 to $500 million (USD) per year
Pacific Pulmonary Services (PPS) was founded in 1978 in Bakersfield, CA, as “Med-Mart”, a full-service durable medical equipment (DME) company serving the Central Valley of California. In 1993, Braden Partners acquired Med-Mart. In 1996, the business was ... Read more

Mission: For over 30 years, our success has been guided by our six core values:
• Put Others First
• Teamwork
• Integrity
• Achievement
• Accountability
• Fun

Pacific Pulmonary Services – Why Work For Us?


Pacific Pulmonary Services (PPS) is one of the largest providers of home oxygen, sleep therapy, and nebulized medications in the United States. We have around 900 employees dedicated to patient care and service.

 

Our operations include:

  • More than 50 local service centers across 16 states
  • A Patient Care Pharmacy in Bakersfield, CA
  • A Sleep Therapy Care Center, called Peak Sleep, in Bakersfield, CA
  • A Reimbursement Center in Bakersfield, CA
  • A customer care center in Lexington, KY
  • The corporate headquarters in Novato, CA

 

Why work for PPS? 

Our People

A big reason that people join PPS is for the people. We work together as a team to take great care of each and every patient, our doctors' offices, and each other. Every day there are stories of ways that PPS associates have gone above and beyond to help patients in small and big ways — from going the extra step to solve a problem, to taking actions that save lives.

Supporting Your Community

The staff at PPS feel a sense of pride knowing that they are making a different in their patients’ lives every day. Particularly in the front line roles, where patient and caregiver interaction in constant, staff can make a real difference in the quality of life of patients by greeting them with a smile, providing life-impacting medical equipment, and providing the care and support they require. For many PPS staff, the patient interaction is the favorite part of their job, and knowing that they are making a difference in the world gives them a sense of pride. And that truly is what it is all about – the patient.

Great Employee Benefits

PPS provides a highly competitive Benefits package to help keep staff and their families happy and healthy. Benefits include competitive compensation, performance incentives, and a comprehensive health benefits package including health and dental insurance, and vision, as well as life insurance, 401(k) plan, and paid vacations.

Growth and Opportunities

As a large national company, opportunities are abound at PPS. Staff are able to apply for positions internally, and there is always more to learn. Even staff who have been here for years say they are still learning something new every day! Internal applicants are always considered favorably for other available roles and growth within PPS.

What is PPS looking for?

The ideal job candidate for a role with PPS:

  • Has high attention to detail
  • Thrives in a fast paced environment
  • Enjoys working with a team
  • Likes to learn new things
  • Enjoys interacting with patients and care givers
  • Wants to give back to the community
  • Is keen to go the extra mile to help the patient
  • Focuses on customer service
  • Is flexible and adaptable

PPS provides medical equipment and services for home oxygen therapy, sleep therapy, and nebulized medications. But that is just the beginning of what we offer and only a small part of what we really do. Our focus is always on customer service, and providing a great customer experience.

Serve the Patient

At PPS, we strive to provide great customer service to patients and their care givers each and every time. Our service involves visiting patients in their home or health facility and providing them with the prescribed oxygen equipment or sleep therapy equipment. To ensure that they can successfully and safely use their therapy, PPS staff provide thorough education and instruction to the patient or caregiver to ensure that they understand the equipment and the doctor’s orders. Everything is thoroughly document and the required paperwork is completed in order to bill the insurance company.

Many field staff say that visiting patients is the favorite part of their job. Bringing a smile to someone’s face, and helping them live a fulfilling and healthy life can provide a great sense of purpose, and these customer focused staff excel at PPS.

With the customer is mind, PPS always has a member of staff on call to assist patient’s in need, such as through trouble shooting equipment over the phone, or visiting the patient in an emergency.

Serve the Healthcare Provider

Healthcare providers, including physicians and their staff, hospital case managers and sleep labs, trust PPS to care for their patients, and are core to our business. Our staff foster these relationships by working to save healthcare providers time and effort, visiting patients in the home, simplifying paperwork, facilitating pulse oximetry testing, coordinating sleep studies, and solving problems.

Serve Each Other

Team work is a core value at PPS. We work together to serve the patients and health care providers by ensuring that we communicate with each other continually and fully. Whether it is ensuring that every account has appropriate notes of action taken, or a phone call to a teammate who needs to visit a patient, we ensure that we are serving each other with the same level of commitment and positive attitude that we show to our patients.

Field staff are supported by an array of staff who work behind the scenes. This includes Human Resources, Information Technology, Compliance, Finance, Training, and other administrative services. We are always working to find ways to support the PPS team and to serve our patients and healthcare providers better.

The six core values of PPS take us beyond just "getting results"—they help guide our daily decisions to ensure that we get the right results the right way. They guide the decisions we make, inform how we prioritize our activities, and inspire how we treat each other, our referral sources, and our patients.

Integrity

  • Doing the right thing, even when no one is watching
  • Being ethical, trusting, and truthful
  • Treating everyone with respect
  • Being your authentic self with others

Teamwork

  • Working together to achieve personal, team, and company goals
  • Communicating concisely but fully
  • Always asking "How can I help?"
  • Taking pride in yourself, your team members, and the job that we do
  • Contributing to the solution

Achievement

  • Striving to improve and to be our very best
  • Working efficiently and effectively
  • Having goals that are clear and measurable
  • Putting relentless effort into expert hiring and training

Put Others First

  • Putting patients first
  • Winning as a team and helping other staff to be successful
  • Listening well and responding with urgency to others
  • Being flexible
  • Taking the extra step without asking "What's in it for me?"

Accountability

  • Taking full responsibility for your own actions and team results
  • Going above and beyond the minimum
  • Doing what you say you are going to do, when you say you're going to do it
  • Identifying problems and resolving them quickly

Fun

  • Getting excited about the service we provide
  • Having a sense of humor and being able to laugh at yourself
  • Helping to create a friendly environment where taking risks is acceptable
  • Celebrating wins!

Pacific Pulmonary Services Reviews

2.7
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Jane Thomas
40 Ratings
  • Featured Review

    Helpful (3)

    "Great things are afoot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bakersfield, CA
    Current Employee - Anonymous Employee in Bakersfield, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pacific Pulmonary Services full-time (Less than a year)

    Pros

    Forward thinking corporate and management team, cares about great patient care and employee engagement. Lots of room to grow as there are many opportunities as things change and evolve. A great place to jump in with both feet and put your footprints on something that will make a difference!

    Cons

    A few new processes and systems that are being developed or fine tuned can make for a lot of changes at once - calls for resiliency and a great attitude! Nothing bad about that unless you don't embrace change.

    Advice to Management

    Continue the momentum!

See All 131 Reviews

Pacific Pulmonary Services Photos

Pacific Pulmonary Services photo of: Welcome to the Novato corporate office of PPS
Pacific Pulmonary Services photo of: Team Photo
Pacific Pulmonary Services photo of: A chocolate fountain for Valentine's day - Yum!
Pacific Pulmonary Services photo of: Another delicious gingerbread house
Pacific Pulmonary Services photo of: A delicious chocolate fountain at our February event
Pacific Pulmonary Services photo of: Halloween decorations bring the office to life
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Pacific Pulmonary Services Interviews

Experience

Experience
43%
15%
40%

Getting an Interview

Getting an Interview
72%
10%
6%
6
3

Difficulty

2.6
Average

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  1. Featured Interview

     

    Customer Service Representative Interview

    Anonymous Employee in Longmont, CO
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Pacific Pulmonary Services (Longmont, CO) in August 2016.

    Interview

    Interview process was lengthy but I believe that is a wonderful thing when trying to hire nothing but the best in this company. They do a thorough background check which I believe is the most important thing. The interview process, face to face, went very well. The interviewers were very informational and were very interested in what I questions I had for them during the process.

    Interview Questions

    • One thing they asked me was, "How well do you perform under pressure?"   Answer Question
See All 34 Interviews

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