Mission: Pacific Science Center ignites curiosity in every child and fuels a passion for discovery, experimentation, and critical thinking in all of us.
I worked at Pacific Science Center part-time
One of the best teams I've ever been a part of. Very positive environment. Majority of staff is very excited to make the day of the guests coming in to enjoy the Science Center.
Lots of opportunities to learn something new. The imax and laserdome tickets were nice when scheduling allowed me to enjoy them. Having guests walk away dazzled after sharing an amazing moment with them was the best part of my days. Permanent staff have access to discounted orca cards. The Leads are nice folks.
The Science Center has made larger strides in connecting with the community and giving more people access to science, like working to give foster kids memberships or with their Science on Wheels program. It felt good to be a part of an institution that cares like that. I got to help make a lot of awesome moments happen.
Back of house leads have a tendency to make decisions that don't actually help front of house leading to confusion and frayed nerves on the staff that have to implement those policies. For example, when ticketing partnerships with another institution are implemented or programs are created and not telling the staff who's area it directly affects. I would have loved to talk up those programs if I had known about them sooner.
Burnout is a major issue. They try to alleviate it but they're not quite there yet. The temp staff don't have enough perks to dampen the strain. When our hours are before we open to the public to after the rest of the Center closes, and we're too wiped to really enjoy much, especially with how understaffed we were.
Temp staff needs access to bus cards. My team discussed quite a few times how much easier it would have made our time there if we didn't have to worry quite as much about transportation costs. Not having them almost gives a "we're not worth it" feel. Especially when learned that temp staff used to get them.
Advice to Management
Talk to your staff. There were a lot of issues that could have at least been dampened a little bit if there was more discussion between heads and floor staff on how things were going. Being told several days before an exhibit is over not to yell at guests by a lead staff member who never came to talk to us personally at any time before wasn't appreciated and showed no understanding. We know our space. We understand how it works. Maybe every now and then be out on the floor for a longer length of time during busy periods so the floor staff get to see you trying to help and you get more of a taste of how things are actually working. It's amazing how helpful it is to morale to see the higher ups on the floor working just as hard as you are and showing that they care as much as they say. That and create some more situations for departments to cross over so staff learn a little more empathy in regards to what other areas have to deal with. Overall I love the Science Center and want nothing more than to see it succeed.
I applied online. The process took 2 weeks. I interviewed at Pacific Science Center (Seattle, WA).
There were interview parts we had to do. One part was puzzles. They split us into groups and gave us a puzzle to put together per group. After a while they started making the puzzle harder by taking the box away, then having us be silent, then putting our dominant arm behind our back. It all was to see how well we could communicate with each other under odd circumstances.
Next part we had to act out a scene showing how we'd respond to various guest issues.
Afterwards we discussed various parts of the exhibit and we asked whatever questions we had.
Overall they just really wanted to see how well we communicated with one another.