Working at Panda Express | Glassdoor

Panda Express Overview

Rosemead, CA
10000+ employees
1983
Company - Private
Restaurants, Bars & Food Services
$2 to $5 billion (USD) per year
Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew ... Read more

Mission: Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives.

Company Updates

  • Check out how is it like to run a Panda Express from open to close.

    One Day at Panda Express

    Here's how the drive-thru works: A pad near the menu board senses if a car pulls up and alerts the server's headset. A timer starts. The server takes the order via headset and punches it into the POS, which relays it to the team on the hot line, who adds that order to the normal flow of customers.

  • The journey to 🐼's success crosses oceans, spans decades & defies all odds: http://glassdoor.com/slink.htm?key=vQFRf #AsianPacificAmericanHeritageMonth #APAHM

    Reflections | In Honor of Asian Pacific American Heritage Month

    Lessons learned and good fortune shared is what it takes to grow one family-owned restaurant to 2,000. Values instilled become the most lasting legacy. Experience the heart behind Panda Express. Explore more: https://www.pandaexpress.com/Originality

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Panda Express Video

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Panda Express – Why Work For Us?


About Our Company

Panda Restaurant Group, parent company of Panda Inn, Panda Express and Hibachi-San, is dedicated to creating happiness. Whether through sharing good food with guests or providing opportunities for professional and personal growth with associates, all are embraced in a genuine family environment that is uniquely Panda. 

About Panda Express

Founded in 1983, Panda Express remains American’s trusted leader and ambassador of Chinese food and culture. With more than 2,000 stores in the US and 8 countries, Panda Express is America’s largest family-owned Chinese restaurant with over 30,000 associates and over $2 billion in sales.

Andrew and Peggy CherngAbout Our Culture

Founders Andrew and Peggy Cherng embody the American Dream and are deeply committed to developing associates personally and professionally to make their own American Dream a reality.

In addition to providing opportunities for self-development and professional growth, Panda Restaurant Group fosters a genuine family environment with community-building activities including Dragon Boat Races, Panda Cares charitable events, athletic competitions and fun runs.

Royce Chow - A day in the life of a Regional Director of Operations

Vipul Shah - A day in the life an Area Coach of Operations

Maya Kwong - A day in the life of a Training Leader

Erika Koslen - A day in the life of an Assistant Manager

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Our Mission

To deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives.





Our Values

The foundation upon which Panda Restaurant Group operates


Proactive

We identify opportunities for growth and lead others to create the future we envision


Respect/Win-Win

We treat each other with respect and seek “win-win” relationships with guests, business partners and our communities

 
 

 
Growth
 
For Panda to grow, we must each learn and grow. We are humble and open to new ideas as our world is constantly changing
 
 
Great Operations
 
Great operations are a competitive advantage, both in our restaurants and support center

     
 
Giving
 
We give our time and resources to support each other and our communities
 


 

Panda Way

An extension of our values focused on personal and interpersonal development:

• Healthy Lifestyle
• Continuous Learning
• Developing Others
• Acknowledging Others



Sustainability

Panda Restaurant Group understands that the future of our restaurants can only be as bright as the planet on which they reside, so we’re reducing our carbon footprint and use of natural resources through a number of efforts including commercially compostable packaging, oil recycling and energy-efficient buildings whenever and wherever possible.

Established in 1999, Panda Cares is the philanthropic arm of Panda Restaurant Group. We are committed to serving the communities in which we operate by providing food, funding and volunteer services to underserved children and disaster relief efforts.

Our Mission

Panda Cares brings hope to children in need. Our purpose is to foster the spirit of giving at Panda Restaurant Group by promoting the health and educational needs of underserved children.

Our Impact

Since the inception, Panda Cares has raised $61 Million to support children in our communities and fund worldwide disaster relief.


Panda Express Reviews

3.3
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Panda Express Co-CEOs Andrew and Peggy Cherng
Andrew and Peggy Cherng
367 Ratings
  • "Pretty Cool , Always Busy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier and Crew Member in Grandville, MI
    Former Employee - Cashier and Crew Member in Grandville, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Panda Express (More than a year)

    Pros

    Its pretty busy so the time goes by, manager was cool, interview process was easy

    Cons

    Having to clean at the end of the night!

    Advice to Management

    Some employees need better customer service skills

See All 1,172 Reviews

Panda Express Interviews

Experience

Experience
51%
25%
22%

Getting an Interview

Getting an Interview
68%
12%
6%
4
4
2
0

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Service and Kitchen Team Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Panda Express in May 2017.

    Interview

    I applied online and they called me the next day to schedule an interview for that very afternoon. I arrived 20 minutes early for my interview and had to wait for quite some time (like 30 minutes or so) . Interview Questions was simple and straight to the point. The manager told me that they're looking to get as much help as they can and they would call me if I had the job or not

    Interview Questions

See All 513 Interviews

Panda Express Awards & Accolades

  • America's Best Employers, Forbes, 2015
  • Orange County Register Top Workplaces 2015, Orange County Register Top Workplaces, 2015
  • Restaurant Neighbor Award, The National Restaurant Association Educational Foundation (NRAEF), 2014
  • Corporate Citizen of the Year Award, Public Relations Society of America, 2012
  • Best New Menu Item, MenuMasters Award, 2011
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