Panda Express Career Overview | Glassdoor

Panda Express Overview

Rosemead, CA
10000+ employees
1983
Company - Private
Restaurants, Bars & Food Services
$2 to $5 billion (USD) per year
Panda was founded in 1983 in Glendale, California Panda Express is the largest family-owned American Chinese Restaurant concept in America. As America’s favorite Chinese restaurant Panda Express has close to 2,000 locations globally and continues to grow over ... Read more

Mission: Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives.

Company Updates

  • Check out how is it like to run a Panda Express from open to close.

    One Day at Panda Express

    Here's how the drive-thru works: A pad near the menu board senses if a car pulls up and alerts the server's headset. A timer starts. The server takes the order via headset and punches it into the POS, which relays it to the team on the hot line, who adds that order to the normal flow of customers.

  • Our panda paddlers took the lead at the Long Beach Dragon Boat Festival with plenty of support from fellow #OneTeam members.

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Panda Express Video

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Panda Express – Why Work For Us?


About Our Company

Panda Restaurant Group, parent company of Panda Inn, Panda Express and Hibachi-San, is dedicated to creating happiness. Whether through sharing good food with guests or providing opportunities for professional and personal growth with associates, all are embraced in a genuine family environment that is uniquely Panda. 

About Panda Express

Founded in 1983, Panda Express remains American’s trusted leader and ambassador of Chinese food and culture. With more than 2,000 stores in the US and 8 countries, Panda Express is America’s largest family-owned Chinese restaurant with over 30,000 associates and over $2 billion in sales.

Andrew and Peggy CherngAbout Our Culture

Founders Andrew and Peggy Cherng embody the American Dream and are deeply committed to developing associates personally and professionally to make their own American Dream a reality.

In addition to providing opportunities for self-development and professional growth, Panda Restaurant Group fosters a genuine family environment with community-building activities including Dragon Boat Races, Panda Cares charitable events, athletic competitions and fun runs.

Royce Chow - A day in the life of a Regional Director of Operations

Vipul Shah - A day in the life an Area Coach of Operations

Maya Kwong - A day in the life of a Training Leader

Erika Koslen - A day in the life of an Assistant Manager

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Our Mission

To deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives.





Our Values

The foundation upon which Panda Restaurant Group operates


Proactive

We identify opportunities for growth and lead others to create the future we envision


Respect/Win-Win

We treat each other with respect and seek “win-win” relationships with guests, business partners and our communities

 
 

 
Growth
 
For Panda to grow, we must each learn and grow. We are humble and open to new ideas as our world is constantly changing
 
 
Great Operations
 
Great operations are a competitive advantage, both in our restaurants and support center

     
 
Giving
 
We give our time and resources to support each other and our communities
 


 

Panda Way

An extension of our values focused on personal and interpersonal development:

• Healthy Lifestyle
• Continuous Learning
• Developing Others
• Acknowledging Others



Sustainability

Panda Restaurant Group understands that the future of our restaurants can only be as bright as the planet on which they reside, so we’re reducing our carbon footprint and use of natural resources through a number of efforts including commercially compostable packaging, oil recycling and energy-efficient buildings whenever and wherever possible.

Established in 1999, Panda Cares is the philanthropic arm of Panda Restaurant Group. We are committed to serving the communities in which we operate by providing food, funding and volunteer services to underserved children and disaster relief efforts.

Our Mission

Panda Cares brings hope to children in need. Our purpose is to foster the spirit of giving at Panda Restaurant Group by promoting the health and educational needs of underserved children.

Our Impact

Since the inception, Panda Cares has raised $61 Million to support children in our communities and fund worldwide disaster relief.


Panda Express Reviews

3.3
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Panda Express Co-CEOs Andrew and Peggy Cherng
Andrew and Peggy Cherng
408 Ratings
  • Helpful (6)

    "Physically Demanding, but pays well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Counter Associate in The Colony, TX
    Current Employee - Front Counter Associate in The Colony, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Panda Express part-time (More than a year)

    Pros

    Pays $10 starting, chances for bonuses every 4 quarters (back of house gets bonus first and is usually more than front of house, hard work pays off!), free food while on break, 20% associate/family/friend discount

    Cons

    It's hard work! A lot of heavy lifting and cleaning, multi-tasking is a must when it gets busy, gotta make sure you stretch a lot because your feet and muscles will be hurting at the end of the night

See All 1,249 Reviews

Panda Express Photos

Panda Express photo of: Andrew, Peggy and Associates
Panda Express photo of: Dragon Boat 2017
Panda Express photo of: Arts created by our associates
Panda Express photo of: Big Brothers Big Sisters Event
Panda Express photo of: Panda Cares Event - Big Brother/Sister
Panda Express photo of: Panda Cares Event 2016
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Panda Express Interviews

Experience

Experience
52%
25%
21%

Getting an Interview

Getting an Interview
68%
13%
5%
4
4
2
0

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Counter Help Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Panda Express.

    Interview

    For open house interviews many interviews are done in groups. Do not be intimidated by other interviewees and do not fade into the background. Be polite when answering questions and make sure you come off as confident but not arrogant.

    When meeting with my interviewers (I had two in my group interview) I noticed the interviewees that were smiling and more energetic were more concentrated in. Anyone who looked like they did not want to be there or didn't have any enthusiasm were passed over.

    Interview Questions

    • Why do you want to work for Panda?   Answer Question
    • Where do you see yourself in 5 years?   1 Answer
    • What are you working on right now?   1 Answer
    • Tell me about a time you dealt with a difficult customer. How did you resolve the situation?   Answer Question
    • Are you in school right now? Do you have any plans to continue your education?   1 Answer
    • What kind of extracurricular activities are you in?   Answer Question
See All 538 Interviews

Panda Express Awards & Accolades

  • America's Best Employers, Forbes, 2015
  • Orange County Register Top Workplaces 2015, Orange County Register Top Workplaces, 2015
  • Restaurant Neighbor Award, The National Restaurant Association Educational Foundation (NRAEF), 2014
  • Corporate Citizen of the Year Award, Public Relations Society of America, 2012
  • Best New Menu Item, MenuMasters Award, 2011
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Work at Panda Express? Share Your Experiences

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