Some very knowledgable people that care about the business. Well recognized brand with some core products used in design.
The company seems to be more driven by operational metrics than innovation and development of new products. it seems the company can't quite figure out what to do next and have floundered for the past few years. Places less respect on the employee and has created an environment that at times is oppressive.
Advice to Management
Listen to what the customers want from Pantone- it is not always another color fan guide. Simply because the metrics used to measure efficiency are being achieved does not mean a growing, relevant business.
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