Working at PayPal | Glassdoor

PayPal Overview

www.paypal.com
San Jose, CA
10000+ employees
1998
Company - Public (PYPL)
Information Technology
$10+ billion (USD) per year
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and ... Read more

Mission: At PayPal (Nasdaq: PYPL), we put people at the center of everything we do. Founded in 1998, we continue to be at the forefront of the digital payments revolution, last year we processed 4 billion payments, of which 1 billion were made on mobile devices. PayPal gives people ... Read more

Company Updates

  • Forbes List of America's Best Employers - PayPal rises 45 spots on the 2017 list! Click below to check it out

    America's Best Employers

    Where are the best places to work? We polled 30,000 U.S. employees and came up with a ranking of the top 500 large employers and the top 250 midsize ones. Is your company on the list?

  • The 50 Best Places to Work for New Dads in 2017, Ranked – PayPal is #31.

    The 50 Best Places for New Dads to Work 2017

    The "50 Best Places to Work for New Dads" is 's annual list of the large companies, businesses with 1000 employees or more, providing the best benefits and programs for working fathers.

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PayPal – Why Work For Us?


At PayPal, we’re giving people better ways to connect to their money and to each other. We’re putting freedom and flexibility in the hands of our customers, helping people buy, borrow, donate, shop, sell, and trade safely and on their own terms. Our professionals find great satisfaction in unlocking economic opportunity for millions of people around the world.

Headquartered in San Jose, CA, we have approximately 13,000 employees in North America, and each one is empowered to innovate constantly and to compete fiercely. If you're ready to take up our global challenge, bring your passion, experience and vision to the team at PayPal. We are proud to work here. You will be, too.

Locations

Our facilities stretch from coast to coast in the U.S., plus our location in Toronto. We do a significant amount of technical hiring for our Bay Area locations, as well as in Austin, Boston, Scottsdale and Timonium. We have three Customer Support Operations centers - Omaha, Chandler, and Hunt Valley.

United States

  • Austin, TX
  • Boston, MA
  • Chandler, AZ
  • Chicago, IL
  • Hunt Valley, MD
  • New York, NY
  • Newton, MA
  • Omaha, NE
  • Phoenix, AZ
  • Salt Lake City, UT
  • San Francisco, CA
  • San Jose, CA
  • Scottsdale, AZ
  • Timonium, MD
  • Washington, DC

Canada

  • Toronto

Software Development

This team takes on complex technical challenges and creates the infrastructure and applications that unlock more economic opportunity for millions of people.

IT & Technical Ops

The future of money can't flourish without your support. Our development, networking, and operational teams conquer challenging IT issues and deliver solutions that help make money safer and easier to access for customers worldwide.

Marketing

Money should be accessible and empowering for everyone. On our team, you'll translate new technology into personal terms, stories, experiences and campaigns that inspire people to take control of their money.

Customer Support 

This isn't a job where you just read a script. You'll be empowered to resolve our customer's questions by using creativity and skill to provide compassionate, practical solutions.

People and Culture

We make sure our people are happy, connected, having fun and seeing the real-life impact of their work while they're crafting solutions that will bring security, confidence, and convenience to individuals and businesses around the world.

As we advance PayPal's mission to change money for the better, we look at our work a little differently than most. We're about people, not just numbers. About conversations, not just transactions. Our team engages with our customers to listen to both their dreams AND their struggles so we can design and create experiences that empower them in their everyday moments.

We enjoy being there for our customers and community. Whether it's supporting causes that matter, aiding disaster-struck areas, or helping out small businesses - we are here to drive our neighbors to success.

But we don't stop there - we go one step further by supporting our own. We provide above-and-beyond benefits to our employees that include more than just the basics of medical, dental and vision insurance - we offer work-life stability with time off that allows you to rest and recharge, the opportunity to advance your education through courses at our onsite campuses, and much, much more.

The unique perspective we bring to our work helps us deliver exceptionally well-crafted and beautiful solutions that solve real consumer and merchant problems.

At PayPal, we cultivate an environment that's fun and rewards ingenuity, determination and diverse perspectives. We are proud to work here. You will be, too.

At PayPal, diversity is the catalyst of innovation, and we believe in the power of inclusion and opportunity. Diversity matters because it makes us stronger and better - and it's the right thing to do.

We're continuously working to create an inclusive and participatory work environment through global programs like our Women's Initiative Network and our PayPal Alliance of Gay and Lesbian Employees. We're also proud to support efforts like our veteran network, launched in the United States and the UK to actively recruit, hire, mentor and train military veterans.

One of PayPal's most important priorities has been to ensure that people working in comparable roles are paid equitably throughout the company regardless of gender. We also have full ethnic pay parity in the U.S., reflecting our belief in treating everyone fairly and equally. Recognizing the needs of a truly diverse workforce, we've introduced new employee benefits, including enhanced family leave.

At PayPal, you'll discover an environment where you feel valued, supported and empowered to offer your best ideas. Learn more about our diversity initiatives, and join our team.

The first steps on your career path should be filled with meaningful work that impacts real customer outcomes. At PayPal, whether you join us for an internship or as a recent college graduate, you'll be able to build your skills and grow with us.

Internships

Enjoy our culture of collaboration, inclusion, wellness and innovation - a dynamic and thriving environment where you can directly impact the business and culture of the world's largest FinTech company. 

Your internship will balance meaningful project work in the red-hot payments industry with events in the community, philanthropic activities and, of course, lots of opportunities to have fun, too!

You'll develop skills relevant to your area of study, learning from industry leaders and subject matter experts. If you're ready to grow your knowledge and professional skills in an exciting and fast-paced environment, join us.

Full-Time Employees

Our year-long program for recent college graduates is designed to give you the right amount of career development, exposure to our business and leaders and connection with a community - the elements that will make your first year at PayPal a successful one.

PayPal Reviews

3.6
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Approve of CEO
PayPal President and CEO Dan Schulman
Dan Schulman
637 Ratings
  • "software engineering"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Jose, CA
    Current Employee - Software Engineer in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PayPal full-time (More than a year)

    Pros

    Good mixture of young talent and industry veterans.

    Cons

    Speed of product idea execution is slow.

    Advice to Management

    Need to listen more to the engineering community inside the organization.

See All 2,196 Reviews

PayPal Interviews

Experience

Experience
56%
22%
21%

Getting an Interview

Getting an Interview
40%
17%
14%
12
6
5
3

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Representative Interview

    Anonymous Employee in Chandler, AZ
    Accepted Offer
    Neutral Experience

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at PayPal (Chandler, AZ).

    Interview

    Had in interview for one position then got a call two weeks after the interview saying they had filled the position but they wanted me to come back in an interview for a different position... Went in for the interview... was offered the job on the spot... then went through background check and credit check and the whole process took almost three months

    Interview Questions

    • tell me about a time you had to deal with a difficult customer. how you handled it. and what was the outcome.   Answer Question
See All 662 Interviews

PayPal Awards & Accolades

  • World's Most Admired Companies, Fortune, 2017
  • Great Place to Work 2017 United Kingdom, Great Place to Work, 2017
  • Bset Multinational Workplaces in Europe, Great Place to Work, 2017
  • Perfect 100 - Human Rights Campaign Foundation's 2016 Corporate Equality Index, Human Rights Campaign’s (HRC) Corporate Equality Index, 2016
  • Best of Omaha (Large Employer category), Omaha Magazine, 2016
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