Working at PayPal | Glassdoor

PayPal Overview

San Jose, CA
10000+ employees
1998
Company - Public (PYPL)
Internet
$10+ billion (USD) per year
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and ... Read more

Mission: At PayPal (Nasdaq: PYPL), we put people at the center of everything we do. Founded in 1998, we continue to be at the forefront of the digital payments revolution, last year we processed 4 billion payments, of which 1 billion were made on mobile devices. PayPal gives people ... Read more

Company Updates

  • We’re excited to share that Interbrand has included PayPal on its 2018 Best Global Brands Ranking, a list that highlights the world’s most valuable brands based on financial performance and its influence on consumers. PayPal was recognized for its brand clarity, responsiveness and external presence. http://glassdoor.com/slink.htm?key=vQrOq

  • We’re excited to share that PayPal made the Comparably list for the “Best Companies for Perks and Benefits” and “Best Compensation” awards. PayPal employees are our foundation and we are dedicated to providing strong benefits across all teams and offices http://glassdoor.com/slink.htm?key=vQrR6

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PayPal – Why Work For Us?


At PayPal, we’re giving people better ways to connect to their money and to each other. We’re putting freedom and flexibility in the hands of our customers, helping people buy, borrow, donate, shop, sell, and trade safely and on their own terms. Our professionals find great satisfaction in unlocking economic opportunity for millions of people around the world.

Headquartered in San Jose, CA, we have approximately 13,000 employees in North America, and each one is empowered to innovate constantly and to compete fiercely. If you're ready to take up our global challenge, bring your passion, experience and vision to the team at PayPal. We are proud to work here. You will be, too.

Locations

Our facilities stretch from coast to coast in the U.S., plus our location in Toronto. We do a significant amount of technical hiring for our Bay Area locations, as well as in Austin, Boston, Scottsdale and Timonium. We have three Customer Support Operations centers - Omaha, Chandler, and Hunt Valley.

United States

  • Austin, TX
  • Boston, MA
  • Chandler, AZ
  • Chicago, IL
  • Hunt Valley, MD
  • New York, NY
  • Newton, MA
  • Omaha, NE
  • Phoenix, AZ
  • Salt Lake City, UT
  • San Francisco, CA
  • San Jose, CA
  • Scottsdale, AZ
  • Timonium, MD
  • Washington, DC

Canada

  • Toronto

Software Development

This team takes on complex technical challenges and creates the infrastructure and applications that unlock more economic opportunity for millions of people.

IT & Technical Ops

The future of money can't flourish without your support. Our development, networking, and operational teams conquer challenging IT issues and deliver solutions that help make money safer and easier to access for customers worldwide.

Marketing

Money should be accessible and empowering for everyone. On our team, you'll translate new technology into personal terms, stories, experiences and campaigns that inspire people to take control of their money.

Customer Support 

This isn't a job where you just read a script. You'll be empowered to resolve our customer's questions by using creativity and skill to provide compassionate, practical solutions.

One Team Behaviors

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day.

We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect.

Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment.

Join us as we change the way the world defines financial freedom.

People and Culture

We make sure our people are happy, connected, having fun and seeing the real-life impact of their work while they're crafting solutions that will bring security, confidence, and convenience to individuals and businesses around the world.


As we advance PayPal's mission to change money for the better, we look at our work a little differently than most. We're about people, not just numbers. About conversations, not just transactions. Our team engages with our customers to listen to both their dreams AND their struggles so we can design and create experiences that empower them in their everyday moments.

We enjoy being there for our customers and community. Whether it's supporting causes that matter, aiding disaster-struck areas, or helping out small businesses - we are here to drive our neighbors to success.

But we don't stop there - we go one step further by supporting our own. We provide above-and-beyond benefits to our employees that include more than just the basics of medical, dental and vision insurance - we offer work-life stability with time off that allows you to rest and recharge, the opportunity to advance your education through courses at our onsite campuses, and much, much more.

The unique perspective we bring to our work helps us deliver exceptionally well-crafted and beautiful solutions that solve real consumer and merchant problems.

At PayPal, we cultivate an environment that's fun and rewards ingenuity, determination and diverse perspectives. We are proud to work here. You will be, too.

Diversity is the catalyst of innovation. We’re committed to empowering talented people from every background and perspective to thrive. And we are proud to be recognized on Fortune’s 2017 list of Most Admired Companies.

We strive for a diverse workforce that includes people of different ethnic and cultural backgrounds, gender and sexual orientation, veteran status, abilities, and those who bring diverse thoughts, opinions, experience, and leadership styles - and all other characteristics that make people unique.

Our culture reflects our commitment to diversity as well. We work in way that honors involvement, respect, collaboration and connection—where the richness of ideas, backgrounds, and perspectives are cultivated to create business impact.

We embrace these principles in all that we do, to deliver the best customer experience and make PayPal the best place to work. And we actively support our employees through our Inclusion & Diversity Communities, open to all who support the community vision: Serve, Opportunity, Unity and PayPal Pride. These communities:

· Act as a key support mechanism and sounding board for our commitment to creating a fully inclusive environment for all PayPal employees.

· Serve as a collective voice around shared issues or concerns specific to the needs of a particular community, promoting a sense of “belonging” and an inclusive and respectful workplace.

· Provide opportunities for employee development, education, training, recruitment, retention and business outreach and development.

· Support innovation by providing insights on new markets, product development, and multicultural marketing, while enhancing PayPal’s reputation in the marketplace.


The first steps on your career path should be filled with meaningful work that impacts real customer outcomes. At PayPal, whether you join us for an internship or as a recent college graduate, you'll be able to build your skills and grow with us.

Internships

Enjoy our culture of collaboration, inclusion, wellness and innovation - a dynamic and thriving environment where you can directly impact the business and culture of the world's largest FinTech company. 

Your internship will balance meaningful project work in the red-hot payments industry with events in the community, philanthropic activities and, of course, lots of opportunities to have fun, too!

You'll develop skills relevant to your area of study, learning from industry leaders and subject matter experts. If you're ready to grow your knowledge and professional skills in an exciting and fast-paced environment, join us.

Full-Time Employees

Our year-long program for recent college graduates is designed to give you the right amount of career development, exposure to our business and leaders and connection with a community - the elements that will make your first year at PayPal a successful one.

PayPal Reviews

3.7
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PayPal President and CEO Dan Schulman
Dan Schulman
962 Ratings
  • "Great company to work if you are a hard worker."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at PayPal full-time

    Pros

    Benefits, friendly environment, bonus and parties.

    Cons

    Work on weekends and management gives opportunities to people that don't deserve it.

See All 2,842 Reviews

PayPal Photos

PayPal photo of: PayPal Headquarters
PayPal photo of: Scottsdale gym
PayPal photo of: Meet up at PayPal office
PayPal photo of: Inclusion is one of our four cultural pillars
PayPal photo of: Austin campus
PayPal photo of: One of the Austin break-rooms
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PayPal Interviews

Experience

Experience
54%
21%
25%

Getting an Interview

Getting an Interview
44%
17%
13%
13
5
5
3

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Helpful (3)  

    Corporate Strategy Analyst Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Interview

    My experience with Paypal was disappointing overall. I was really interested in this role. But all the hiring manager did was ask me questions about blockchain. She asked no business case questions and didn't even ask why I was interested in working at Paypal. It was basically "tell me about yourself?" "What do you think about blockchain?", "Why hasn't it gained more widespread use?" and "what kind of blockchain offering does your company have?" Blockchain is really only tangentially related to Paypal. Better questions might include: where do you see the payments space going in the future? What recommendations would you have for Paypal's business as it relates to digital payment technologies? Finally, after she finished asking questions she allowed me to pose a few questions to her. She ended the call after only 25 minutes. How are you supposed to assess my competence for this role when you only ask these types of questions, basically only about blockchain? It's not like I ever claimed I was a blockchain expert. It’s literally only listed once on my resume as part of a broader initiative. Also, I thought an interview best practice was to try to standardize questions. I highly doubt she asked these blockchain questions to others.

    She asked nothing about specific skills, nothing about my interest in Paypal, retail, or the payments space. It's BS. This is a role that would be well served by adding a case component. Once the call ended I realized she hadn't even asked me why I'm interested in this role. Maybe I should have figured some way to touch on this before the call ended. But she ended the call sort of abruptly. In 25 minutes even though it was supposed to be 30. Maybe she had already made up her mind based on the blockchain questions. It’s just ridiculous. What is a candidate to do when they're not asked questions that really speak to their experience, interests, and knowledge of the space in which the company operates? A few days later I had to reach out to the recruiter to ask if they were interested in moving forward. She never bothered following up, which is so typical. I asked her for feedback and was of course ghosted. That's the standard nowadays.

    I just think the interview with the hiring manager wasn't well thought out. I've interviewed with Ebay's Corporate Strategy group and made it to the final round. They use case questions and I think that's a better approach, more so than asking questions that really reveal nothing about the candidate, their interests, and overall thought process. I literally interviewed with Nike a few days after Paypal and they had very preset behavioral questions which they seem to have given a great deal of thought beforehand. For example, “What should Nike do in X market?” What do you think of direct to consumer versus going through a third party retailer?” If you're going to use behavioral questions consider topics that are more closely related to Paypal's business than blockchain. As well as those standard behavioral questions: “Tell me about a time you failed. Name strengths/weaknesses.” It seems like the hiring manager just made the questions off the fly. One question about blockchain is fine but three is excessive. She should have ended that line of question after asking what I thought about blockchain.

     From a performance perspective, I don't think I could have done any better. But I wish I was asked questions that better showcase myself and my ability to actually do the job. I feel like with an interview like this I didn’t really have a chance to build rapport, exhibit my passion, or anything. I think it was an unfair process overall. Even ignoring the lack of standardization, I didn’t get to talk about the key drivers of Payoal’s business, my interest in PayPal or their performance, and the broader retail/payments space.

    Interview Questions

    • what do you think about blockchain? tell me about yourself   Answer Question
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PayPal Awards & Accolades

  • Best CEOs for Women, Comparably, 2018
  • Global 2000: Best Regarded Companies, Forbes, 2018
  • Fortune 500, Fortune, 2017
  • Top Financial Tech Companies, SF Business Times, 2017
  • America's Best Employers, Forbes, 2017
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Work at PayPal? Share Your Experiences

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