Mission: Our mission is to make customer experience improvement tangible and achievable, by revealing actionable insights from ongoing customer feedback.
I worked at PeopleMetrics full-time (More than 3 years)
Established leader in the field of customer experience management, one of the few to offer both CEM software and deep experience in CX including one of the best blogs on CX out there.
Released new CEM platform last year that is powerful and flexible. It’s built on a modern technology stack and is as good, if not better than the offerings from deep pocketed competitors. It has some machine learning stuff in it that could be a game changer.
Great team and a fun place to work. Lots of really smart people who get CX and tech.
Senior leadership is accessible and are not afraid to get their hands dirty.
Good benefits for a company its size, including 401k match, unlimited PTO, snacks, very nice office in a great location, etc.
Bootstrapped company without venture capital, so all spend is closely watched.
No real sales force, business is won by word of mouth and inbound marketing which can limit growth.
People are expected to wear many hats, which may not be for everyone.
Advice to Management
Keep on investing in the platform and especially the machine learning parts of it. Remember to keep an eye on the culture and making sure the talented team can grow with the company.
I applied online. The process took 1+ week. I interviewed at PeopleMetrics (Philadelphia, PA) in November 2015.
Applied on line and received a reply within 1 hour from a VP. She asked for some available times so we could talk. I replied with multiple availability dates, but no reply from her. After several days, I contacted her again and she appeared sorry, and gave access to her calendar. I was supposed to schedule my own interview.
During the interview, everything went well EXCEPT she seemed very concerned that I was interested in career growth. She was looking for a drone with seemingly no career ambition....Huge Red Flag. Another flag came up when she told me the product I was to sell hadn't even been launched yet (so no timeframe for a start date).
Despite a promise of a follow up from her, I never heard back. No loss on me. I had no interest after the interview. Who would take a position with a start up and have no career ambitions; or even an idea when you might actually begin the position?
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