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I have been working at PeopleNet full-time (Less than a year)
The list of pros is so long, that I could type for hours, and what's even more weird, is that I've only been here for 6 weeks. I've never worked with or for a company with such a diverse culture, or at a place where all of your peers have the same common goal: to take care of the customers we have to the absolute best of our ability, regardless of how long you may be on the phone. The training program was awesome, and there are more than enough resources that if you fall behind, they will get you extra help, and if you are ahead of the curve, you will get challenged sooner than later. I've never seen managers/leads/peers take so much pride in what they do, and you can "feel" they are real when they speak about it, and it's not just a facade. I've been in the customer service/operations support field for over 20 years, and have never experienced a collaborative environment like this, where your ambition and your drive are rewarded, and micro-managing is almost non-exisistent.
And again....I've only been here 6 weeks, and I have yet to find an unfriendly person in the building, or find someone who is not willing to help you succeed. I ran into some car issues when I started, and asked if I could start 2 hours earlier and get off a bit earlier to be able to be able to catch rides, and when I asked if this could happen, they were so thankful that I was willing to move MY schedule around, and they thanked ME! I was at a total loss for words.
Because this is a 20 word minimum field, I have to type something.....So IF there was one thing, I'd say that it's really warm in the building. And if that's the biggest complaint, I'd say I'm doing very well.
Advice to Management
Keep doing what you're doing. Keep promoting from within. Keep up the "atta boys". Keep the personal touch your floor supervisors have with their teams. I'd maybe like to see a top 3 "Team members of the Month" in a gold, silver and bronze format that peers can vote on to get those that do a lot of work that may normally go unnoticed, get the "atta boys" they deserve. And with the explosion of growth Peoplenet has seen in the last couple months, there is a large number of people that have stepped to the plate without ever being asked to do so.....and that action in itself doesn't happen very often anymore.
I applied online. I interviewed at PeopleNet in October 2016.
This was a phone screen. Questions touched on EC2 instance vs AMI and other basic foundational AWS concepts.
I am not leaving a negative review because I did not get past the phone screen (there are plenty of reasons why I may not get an interview - more qualified applicants, my compensation is too high, etc). I just think there needs to be more honesty with the whole recruiting process. I am a certified AWS Developer and I was studying for other AWS certifications at the time (SysOps Associate and DevOps Professional), so it stings when you respond to a question and your interviewer says you're wrong only for you to confirm later on that you were in fact right.
Let me just say I admire what this company is doing. I do feel a little sad but instead of spreading hate about their interview process (that maybe needs to be reviewed), I would rather contribute to hopefully making the experience better for someone else. I mainly got asked about acronyms in this phone screen which was really weird for me. I had prepared to talk about the DevOps philosophy and what it's all about and why some businesses get it completely wrong. Or even just describe what a minimal setup for a CI/CD pipeline should look like. I got asked about 2 or 3 AWS acronyms and then the last one was "What is EC?". My response was, "Is that ECS?". Then I followed up with "ECS stands for EC2 Container Service". Then I heard, "No, EC is for ElastiCache." I admitted I didn't know that and thanked the interviewer. I had a feeling "EC" is not the official AWS acronym for ElastiCache but I've been told it's a slippery slope to correct your interviewer.
Anyway, there's a lot of excitement about new AWS service offerings after the last reInvent conference and that made me think of how I lost an opportunity I had been working very hard for just because my interviewer thought the official acronym for ElastiCache is "EC".
If you're an interviewer and you happen to come across this post please remember to use only official acronyms during interviews. As a candidate, I have decided that I will politely correct my interviewer next time whether they like it or not. I hope this is helpful to other candidates and interviewers.
PS: I am not allowed to post links here so feel free to read documentation on ElastiCache
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