Mission: PerfectServe’s mission is to remove one of the most common obstacles preventing doctors, nurses and other care team members from providing high-quality care: slow, disjointed and imprecise clinical communication and collaboration. Clinicians struggle to get in touch ... Read more
Next Thursday, May 28, all CHIME members are invited to attend a webinar entitled “Technology on Tap: Preparing for the Next Crisis with Clinical and Patient Communication Solutions.” https://lnkd.in/e7eCV8K
During the COVID-19 pandemic, many healthcare organizations have had to work quickly to address potential capacity challenges, communication needs, patient education opportunities, clinician staffing shortfalls, and more. PerfectServe is currently offering all customers free software and services to implement our Patient & Family Communication solution (which allows for automated outreach to patients via text message), as well as complimentary services to implement other best practices related to our clinical communication technology for COVID-19 purposes. PerfectServe also listened to customer feedback to offer three solutions specifically tailored to the COVID-19 crisis:
PerfectServe® was born 20 years ago from a nurse’s experience managing patient messages, a tedious process that frustrated doctor, nurse and patient alike. Using technology from the interactive voice messaging industry, our founder, Terry Edwards, invented an answering service alternative that saved time and reduced mistakes.
PerfectServe has evolved from these humble beginnings to offer a full suite of advanced clinical communication and collaboration tools used by healthcare professionals in hospitals and practices across the country. After adding Telmediq, Lightning Bolt and CareWire to our portfolio this year, PerfectServe is better equipped than ever to help doctors, nurses and other care team members communicate and collaborate to provide the very best patient care.
Be part of real, meaningful change
Spend time on most companies’ websites, and you’ll see many of the same things — a challenging work environment, good pay and benefits, a group of team players, a culture of innovation, pictures of people having fun at the company picnic.
At PerfectServe, we have all that. But we can offer you much more.
The meaning of PerfectServe
The definition of “meaningful”
Few places will give you the opportunity to literally make the world a better place. We do that every day in healthcare. Imagine that you, your child or your parent urgently needs medical attention. Seconds count. Lives hang in the balance.
PerfectServe allows care teams across the country to connect quickly and effectively to accelerate care. And that saves lives and improves outcomes. That’s what “meaningful” is all about.
Fun is part of the package, too
You’ll see people smiling and swapping stories as they go about their days. People laugh, have fun and keep things moving, even in meetings. Yes, in meetings.
We encourage a healthy work-life balance. Co-workers become friends, sometimes friends for life. And we certainly have our share of entertainment, from the office fantasy football league to events like our 20th anniversary celebration.
Quality, ownership and accountability
What we do is literally changing the face of healthcare. At PerfectServe you’ll find an atmosphere of quality, ownership and accountability that’s made us successful and indispensable to our clients. That means we’re getting it right.
Incredible energy
Combine what we do with the people who do it, and you’ll find an energy level here that’s unlike anywhere else. We work hard, are committed to our clients, to each other, and to our mutual success.
Our Professional Services Team is the critical link to the successful adoption of our platforms within healthcare entities around the United States. In working with individual physician groups or the largest healthcare systems our professional services team is trained and ready to assist.
This team utilizes outstanding technical accumen and customer service skills to build relationships with our clients. This includes customizing individual role based workflows, testing new configurations of our proprietary software and then assist with training new users.
In this role we have seen tremendous success by finding employees with a strong background in business as well as S.T.E.M interest. However, we value the individual qualities of every candidate and we encourage you to reach out today.
I have been working at PerfectServe full-time (More than 3 years)
Pros
Amazing culture, promotions within, Wonderful purpose, recruitment does a great job finding people with strong work ethic
Cons
It is not for people who want a slow paced atmosphere
Application
I applied online. I interviewed at PerfectServe.
Interview
I first received an email stating they'd like to interview me about a role I did not apply for. I replied that I would be interested but asked if they could send a job description for that position. This never occurred. Rather the recruiter said we'd talk about that position, too. The recruiter emailed 15 minutes after she was supposed to call me to say she was stuck in a meeting. We rescheduled. She gave me a time that was outside of the range I gave her, but I made it work on my end. Then, she called me 2 hours before that time. It turns out she had emailed me the wrong time. During the interview, I could hear people talking and laughing on the other end of the phone. She told me a manager would follow up with me during the next two days - this never happened. I was less than impressed with the professionalism of this recruiter. I hope this is not indicative of the overall company culture.
Interview Questions
Tech Hiring Commitment
Helping to train, hire and promote more technology workers
Diversity Commitment
Has programs that support a diverse and inclusive workforce
Veteran Hiring Commitment
Committed to helping America's military veterans find work
