Working at PerfectServe | Glassdoor
Notice concerning COVID-19
PerfectServe has posted an update on their COVID-19 response. Please see Company Updates for the latest news.

PerfectServe Overview

Knoxville, TN
201 to 500 employees
Company - Private
Enterprise Software & Network Solutions
$25 to $50 million (USD) per year
PerfectServe® is healthcare’s most comprehensive and secure care team collaboration platform. The platform is unique in its ability to improve communication process accuracy and reliability via its proprietary Dynamic Intelligent Routing® capability ... Read more

Mission: PerfectServe’s mission is to remove one of the most common obstacles preventing doctors, nurses and other care team members from providing high-quality care: slow, disjointed and imprecise clinical communication and collaboration. Clinicians struggle to get in touch ... Read more

Company Updates

  • Next Thursday, May 28, all CHIME members are invited to attend a webinar entitled “Technology on Tap: Preparing for the Next Crisis with Clinical and Patient Communication Solutions.”

  • COVID-19

    During the COVID-19 pandemic, many healthcare organizations have had to work quickly to address potential capacity challenges, communication needs, patient education opportunities, clinician staffing shortfalls, and more. PerfectServe is currently offering all customers free software and services to implement our Patient & Family Communication solution (which allows for automated outreach to patients via text message), as well as complimentary services to implement other best practices related to our clinical communication technology for COVID-19 purposes. PerfectServe also listened to customer feedback to offer three solutions specifically tailored to the COVID-19 crisis:

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PerfectServe – Why Work With Us?

PerfectServe® was born 20 years ago from a nurse’s experience managing patient messages, a tedious process that frustrated doctor, nurse and patient alike. Using technology from the interactive voice messaging industry, our founder, Terry Edwards, invented an answering service alternative that saved time and reduced mistakes.

PerfectServe has evolved from these humble beginnings to offer a full suite of advanced clinical communication and collaboration tools used by healthcare professionals in hospitals and practices across the country. After adding Telmediq, Lightning Bolt and CareWire to our portfolio this year, PerfectServe is better equipped than ever to help doctors, nurses and other care team members communicate and collaborate to provide the very best patient care.

Be part of real, meaningful change

Spend time on most companies’ websites, and you’ll see many of the same things — a challenging work environment, good pay and benefits, a group of team players, a culture of innovation, pictures of people having fun at the company picnic.

At PerfectServe, we have all that. But we can offer you much more.

The meaning of PerfectServe

 The definition of “meaningful”

Few places will give you the opportunity to literally make the world a better place. We do that every day in healthcare. Imagine that you, your child or your parent urgently needs medical attention. Seconds count. Lives hang in the balance.

PerfectServe allows care teams across the country to connect quickly and effectively to accelerate care. And that saves lives and improves outcomes. That’s what “meaningful” is all about.

Fun is part of the package, too

You’ll see people smiling and swapping stories as they go about their days. People laugh, have fun and keep things moving, even in meetings. Yes, in meetings.

We encourage a healthy work-life balance. Co-workers become friends, sometimes friends for life. And we certainly have our share of entertainment, from the office fantasy football league to events like our 20th anniversary celebration.

Quality, ownership and accountability

What we do is literally changing the face of healthcare. At PerfectServe you’ll find an atmosphere of quality, ownership and accountability that’s made us successful and indispensable to our clients. That means we’re getting it right.

Incredible energy

Combine what we do with the people who do it, and you’ll find an energy level here that’s unlike anywhere else. We work hard, are committed to our clients, to each other, and to our mutual success.

Our Professional Services Team is the critical link to the successful adoption of our platforms within healthcare entities around the United States.  In working with individual physician groups or the largest healthcare systems our professional services team is trained and ready to assist.

This team utilizes outstanding technical accumen and customer service skills to build relationships with our clients. This includes customizing individual role based workflows, testing new configurations of our proprietary software and then assist with training new users.

In this role we have seen tremendous success by finding employees with a strong background in business as well as S.T.E.M interest. However, we value the individual qualities of every candidate and we encourage you to reach out today.

PerfectServe Reviews

  • "Great company!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Manager
    Current Employee - Office Manager
    Positive Outlook
    Approves of CEO

    I have been working at PerfectServe full-time (More than 3 years)


    Amazing culture, promotions within, Wonderful purpose, recruitment does a great job finding people with strong work ethic


    It is not for people who want a slow paced atmosphere

See All 98 Reviews

PerfectServe Photos

PerfectServe photo of: Thursday is the new lunchtime Singo Time for R&D!
PerfectServe photo of: Milan's Lockdown Companion!
PerfectServe photo of: Winners
PerfectServe photo of: Chicago Holiday Party
PerfectServe photo of: Candy Booth
PerfectServe photo of: Chicago Team
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PerfectServe Interviews



Getting an Interview

Getting an Interview





    Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview


    I applied online. I interviewed at PerfectServe.


    I first received an email stating they'd like to interview me about a role I did not apply for. I replied that I would be interested but asked if they could send a job description for that position. This never occurred. Rather the recruiter said we'd talk about that position, too. The recruiter emailed 15 minutes after she was supposed to call me to say she was stuck in a meeting. We rescheduled. She gave me a time that was outside of the range I gave her, but I made it work on my end. Then, she called me 2 hours before that time. It turns out she had emailed me the wrong time. During the interview, I could hear people talking and laughing on the other end of the phone. She told me a manager would follow up with me during the next two days - this never happened. I was less than impressed with the professionalism of this recruiter. I hope this is not indicative of the overall company culture.

    Interview Questions

See All 21 Interviews

PerfectServe Awards & Accolades

  • Award of Excellence, Public Relations Society of America, 2011
  • Top Innovator, youngStartup Ventures, 2010
  • Cool Vendor, Gartner, Inc., 2012
  • 20 Most Promising Healthcare Tech Solution Providers, CIO Review, 2014
  • Innovator Award, Knoxville Chamber Pinnacle Business Awards, 2019
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Pledges & Certifications

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Work at PerfectServe? Share Your Experiences

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