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PetMeds Overview

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Pompano Beach, FL
51 to 200 employees
1996
Company - Public (PETS)
Retail
$100 to $500 million (USD) per year
Unknown
Convenience is king to PetMed Express, which bills itself as America's largest pet pharmacy. Through 1-800-PetMeds and 1800petmeds.com, as well as a catalog with hundreds of items, PetMed Express offers prescription and nonprescription medicines and other pet ... Read more

PetMeds Reviews

3.4
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Approve of CEO
PetMeds CEO and Director Mendo Akdag
Mendo Akdag
6 Ratings
  • "Great working experience"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacist Intern in Pompano Beach, FL
    Former Employee - Pharmacist Intern in Pompano Beach, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetMeds full-time (More than a year)

    Pros

    Friendly and comfortable environment. Very professional approach to all day to day activities at Pharmacy . I worked under great bosses like Adam who was great motivating Sales Director , Eddie who was friendly, extremely cool, calm pharmacy Manager and Gary who was wonderful, warm Pharmacy Director. They always make you comfortable. Good work ethics. Good pay and Bonuses. Employees would be treated with respect.

    Cons

    Nothing much to mention. Its great company.

    Advice to Management

    Keep up the good work.

See All 11 Reviews

PetMeds Interviews

Experience

Experience
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Getting an Interview

Getting an Interview
100%

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Average

Difficulty

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  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Pompano Beach, FL
    No Offer
    Positive Experience
    Average Interview

    Application

    The process took 2 days. I interviewed at PetMeds (Pompano Beach, FL) in January 2010.

    Interview

    I was contacted by an HR rep and was asked to come in for an interview. While still on the phone the very friendly HR Rep conducted her own interview and asked me a lot of questions about myself and my own experiences with good customer service. She told me a lot about the company, it's philosophy, benefits, etc. She was an excellent communicator and seemed like the kind of person I could be friends with.

    I showed up for my interview and met with the HR rep I had spoken with on the phone and again she was very warm and put me completely at ease. She gave me some forms to fill out regarding permission for the company to perform a background check and drug testing as well as asking me to list 4 professional references. I was not told earlier to bring reference information, but fortunately I had all but one memorized and I listed a friend whom I'd done some ministry work with as my fourth reference and I explained this to senior management. This took less than 10 minutes.

    I was then taken into a manager's office and told more about the company and I was allowed to ask questions, which she seemed to like, and I was asked about my previous job experience. This interview was rather short, maybe 15 minutes. I was then taken to a computer where I took a skills test. After the test, the manager brought me back to her office and we chatted shortly and then took me into a training room where I was to meet with a senior manager.

    I waited maybe 10 minutes for him to show up and I saw laying out on the table a copy of my resume with some short handwritten statements about me that were flattering. While waiting I looked out one of those one-way windows to the customer service floor and watched the reps taking phone calls. They seemed abuzz with activity and everyone seemed happy enough. Most were casually dressed and in jeans. The company has a relaxed dress code policy--though the atmosphere was still professional.

    The senior manager came in and was very friendly and I spoke to him for over an hour. I really got the feeling this interview was more about them trying to find out what kind of personality I had. They are not looking for sales people. Bottom line--they are looking for people who are going to give 1st class customer service in the most friendly and helpful way--as if you're on the phone with your best friend or mother. He then asked me about what kind of work schedule I wanted--things like what shift I wanted to work, what days I wanted off, etc. He was a lot of fun to talk to and I thought I might be offered the job on the spot. He told me he had 2 more interviews and that someone would be calling me either that day or within 24 hours at the latest to let me know if I got the job.

    I was there for a total of about 3 hours. I left really wanting to work there. I did not get a call later that day or even the next day. In fact, no one called. I left a message on the HR rep's voicemail 2 days after my interview and no one called. I left another voicemail a full day and a half after that and still no one called me. Finally, later that day, I got an email from the HR rep stating they chose someone else whose qualifications better matched what they were looking for, although I was a strong candidate. While I figured they had chosen someone else when I didn't get a call within 24 hours as promised, I was very disappointed they had not called at all since I knew I was a strong candidate. The email was a bit impersonal.

    Interview Questions

    • Tell me about a good customer service experience and why was it good?   Answer Question
See All 2 Interviews

PetMeds Awards & Accolades

  • America's 200 Best Small Companies, Forbes, 2009
  • America's 200 Best Small Companies (#5), Forbes, 2008

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