Mission: We love pets and we believe pets make us better people. PetSmart will be the trusted partner to pet parents and pets in every moment of their lives.
At PetSmart, we believe that pets bring out the best in us. That's why we're dedicated to creating more moments for people to be inspired by pets. When you bring your passion and energy to our team, you’ll help drive the success of the largest provider of pet products and services in North America. Whether you join us in one of our stores, distribution centers, or in our corporate office, you'll find a company-wide culture fueled by diverse perspectives, collaboration, and a shared commitment to ensuring our pet parents and their pets have everything they need.
In return, we'll support you in your career every step of the way with the training, tools, and resources you need to maximize your potential and achieve your goals.
Why Work at PetSmart?
The playful pets, the uplifting stories, and the endless inspiration. These combined with our one-of-a-kind culture and boundless growth opportunities make working at PetSmart special. Just ask any of our associates, and they’ll tell you all the things they love about being a part of the PetSmart family. From the many exciting career paths across the business, to the available growth and development resources, to the caring and supportive management team, you're sure to find a few things to enjoy while working here. And the best part? You'll help change lives and save millions. We think you'd love it here.
Diversity and Inclusion
At PetSmart, ours is a diverse culture where our associates can do their best work, partners can enjoy engaging with us, and pet parents can appreciate an outstanding customer experience.
Talent: A diverse team starts with each individual associate. That's why we ensure our people possess a wide range of experience and unique skill sets.
Culture: When our associates come from all walks of life, the culture speaks for itself. We strongly believe a diverse and inclusive environment ensures every voice is heard and every associate matters.
Community: As a company built on care, we're constantly involved in the communities in which we live and work. Through our community outreach program, we focus on engaging, supporting, and promoting diverse organizations around us.
Training and Development
When it comes to providing outstanding care for our pets and pet parents, we need the best and the brightest on our team. That’s why we offer a variety of robust training and development programs to ensure you have everything you need to advance your career. From eLearning to cross-disciplinary internships to external training opportunities, we’ll help you maximize your skill set and achieve your fullest potential.
Our pets inspire us to do amazing things every day. From encouraging us to be dependable leaders to helping us become more caring individuals, our pets bring out the best in us and in our associates.
Whether you're a devoted pet parent or simply an animal over, here you’ll find a company that truly supports its associates and empowers them to succeed at every stage of their career. Join us as we help create a better world for pets and our pet parents.
What better place to share your love for pets than in our stores? With so many opportunities under one roof, you'll be sure to find a path that Inspires you. Whether you're assisting customers on the floor, pampering pets in our salon, or training a new puppy, we'll support you every step of the way.
Distribution Center Careers
You don't have to work in a PetSmart store to touch the lives of pets and pet parents. Just ask our Distribution Center associates. Whether you're packaging and preparing shipments, fulfilling customer orders, or managing product distribution, your work will impact millions every day. And to make sure you're continuously learning and growing in your career, we'll support you with the guidance and resources you need to succeed.
Our corporate office is unlike any other. Our mission is to support our stores and distribution centers in providing the best possible service and care to our pet parents and their pets. Whether you're designing new products, developing strategies or opening and marketing new stores, you'll guide and support not just every area of the business, but also our customers.
Pets play a substantial role in our lives. More than just animals, they have become our friends, our family members, our exercise partners, teachers, motivators and even our therapists. With the humanization of pets in full effect and the pet population continuously growing, what better place to launch a promising career and put your education to great use? Whatever you're studying—from business and accounting to art and finance—PetSmart is the place for you to combine your degree with your passion for pets. With our internship and full time opportunities, custom, career paths, caring leadership and outstanding training and development programs, you'll have everything you need to achieve your goals and turn a job here into a lifelong career you'll love.
We regularly hire undergraduates for summer Internships and rotational or entry-level full time positions.
Learn more at careers.petsmart.com/students
Save Lives Every Day
Pets are always inspiring us. From comfort to companionship to support, they always seem to know exactly what we need. That's why we've joined forces with PetSmart Charities—the leading organization that grants more money directly to helping pets in need than any other animal welfare group in North America, and has a focus on funding spay/neuter services. We're helping to save pets lives through grants, adoptions and rescues—not sales. So far, we've saved over five million pets, giving them new homes and new opportunities to inspire pet parents. And we're not stopping there. When you join PetSmart, you'll join thousands of proud associates who volunteer and donate their time, money and supplies with PetSmart Charities to help save animals in need across the country.
About PetSmart Charities
PetSmart Charities is an independent, nonprofit 501(c)(3) organization that creates and supports programs that save the lives of homeless pets, raises awareness of companion animal welfare issues, and promotes healthy relationships between people and pets through adoption, spay/neuter initiatives, emergency relief programs and the Rescue Waggin'® pet transport program. PetSmart Charities has provided more than $165 million in grants and programs benefiting animal welfare organizations and has helped save the lives of more than five million pets through the PetSmart Charities Adoption Centers located inside every PetSmart store.
I have been working at PetSmart part-time (More than a year)
-So many animals!!
-Company is doing some pretty good things
-Many options within the company--move up or change position
-15% discount for employees
-Lots of opportunities to learn more about animals
-Base pay is pretty low for all the sh*t you deal with (literally)
-Work environment completely dependent on management and coworkers
-Customers can be RUDE.
-Have to see a lot of mistreated animals
-Company focuses on many different goals and it gets very overwhelming and makes it difficult to be genuine
Advice to Management
The focus on email capture AND conversion is a bit much. It's getting pretty difficult to care about customers when I'm in fear of getting written up for not capturing enough emails. I'd rather see more focus on customer care because that seems to get more returning customers than coupons.
I applied online. I interviewed at PetSmart (Jacksonville, FL) in July 2017.
Went very well. Accepted the job. Asked if I had any prior experience with dealing or handling animals. Which I had about 2 years of from working in a kennel