Working at PetSmart | Glassdoor

PetSmart Overview

Phoenix, AZ
10000+ employees
Company - Private
Pet & Pet Supplies Stores
$5 to $10 billion (USD) per year
There’s one thing that unites everyone who works at PetSmart: We all love pets. Cats, dogs, goldfish, parakeets, hamsters—you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be ... Read more

Mission: Every day with every connection, PetSmart’s passionate associates help bring pet parents closer to their pets so they can live more fulfilled lives.

Company Updates

  • Our very own David Haworth, DVM, PhD, President of PetSmart Charities, was well received at the Veterinary Innovation Summit, held in College Station Texas, last month. Haworth discussed the importance of providing veterinary care to underserved populations emphasizing that despite lower income levels, these pet owners love their pets and would pay for their care, but have limited access to basic veterinary medical services. Check out more about what he had to say.

  • Last weekend was National Adoption Weekend, and we are overwhelmed by the love and support. Over 29,000 pets found their forever home!

    PetSmart Charities

    Wow! Thanks to you, 29,044 pets found their forever home at our National Adoption Weekend! If you adopted from an adoption event at a PetSmart store last weekend, we would love to see! We are so...

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PetSmart – Why Work For Us?

  • We have stores in all 50 states and groom over 13 million pets a year.
  • More than 2,500 Pet Stylists have graduated from our PetSmart Grooming Academy, and our Pet Stylists receive over 800 hours of training before they are fully certified to groom pets on their own.
  • Nearly 125,000 puppies graduate from Puppy Training each year
  • We’ve certified over 1,600 pet trainers, and we're the 1st retailer to offer pet training for therapy dogs.
  • Over 1.5 million pups play in Doggie Day Camp each year.
  • We sell almost 245 million crickets each year!  That’s 4.7M a week!
  • PetSmart and PetSmart Charities are responsible for 1 out of every 10 adoptions in North America

Home sweet home office. We take to heart our mission statement: for the love of pets. Every decision we make impacts the lives of pets far and wide, so pets are high on our agenda. Our amenities and events at our Home Office are developed with our two- and four-legged associates in mind. We’ve even created a pet-friendly campus, so you'll share office space with some of the cutest and most inspirational creatures around. And, thanks to our career development programs, you’ll be able to truly unleash your potential.

Cold noses, hot technology. As a thriving, fast-growing online provider of pet supplies and care information, PetSmart is the place to make the most of your mad tech skills and happy-go-lucky personality. Approximately one-fourth of our home office is composed of IT pros—top talent in customer-engagement technology, modern stack development, React Native, ReactJS, Salesforce APEX and more. Challenge your skills and work with paw-some technology at PetSmart.

Do what you do best: Live out your love for pets every day by working in one of our 1,600 stores or 7 distribution centers. Find happiness in store as part of our retail team, be it advising pet parents about our products or services, or as a talented pro at one of our salons or PetsHotels. Deliver happiness by working in one of our distribution centers by ensuring products and solutions are distributed to pet parents as quickly as possible. Whatever you choose, you can expect the whole package: a fun environment, the training to do your job well, and the opportunity to grow your career.

Our independent nonprofit PetSmart Charities organization has granted more money—more than $310 million—to helping pets in need than any other animal welfare group in North America. As of 2018, we’ve found homes for more than 8 million pets in need with the help of over 3,500 local animal welfare partners, funded over 1.7 million spay and neuter surgeries to date to prevent unwanted litters, and provided $10 million in emergency relief funding to provide assistance for pets affected by event of a natural disaster. We’re incredibly proud of what we do.

PetSmart Reviews

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Recommend to a friend
Approve of CEO
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J.K. Symancyk
1 Rating
  • Featured Review

    Helpful (28)

    "If you are passionate about animals this is a great place to work ."

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO


    Lots of animal interaction of many ages and sizes. Make new furry friends daily, share experiences and smiles with all.


    Very hands on, fast pace atmosphere, must be able to multitask.

See All 3,696 Reviews

PetSmart Photos

PetSmart photo of: Outside a typical Petsmart, located in Secaucus, New Jersey. (Photo copyright Nightscream)
PetSmart photo of: New hire orientation
PetSmart photo of: Griff and Rux
PetSmart photo of: Deskie
PetSmart photo of: Grooming
PetSmart photo of: 1600 New Store
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PetSmart Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (11)  

    Dog Trainer Interview

    Anonymous Employee in Tulsa, OK
    Accepted Offer
    Positive Experience
    Easy Interview


    The process took 2 days. I interviewed at PetSmart (Tulsa, OK) in August 2017.


    If you apply set aside time for the application process. Some of the information may pull from your resume, but not all. Be sure to double check it. Also you will take a personality/sjt test that may take some time. Interview was easy and fun, more like a conversation than and interview. I would say this is the best interview I have been on as far as comfortability is concerned.

    Interview Questions

    • Do you have previous training experience?   1 Answer
    • Do you like dogs?   1 Answer
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PetSmart Awards & Accolades

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