I have been working at Pets at Home full-time (More than a year)
It was fine working here - coworkers were very nice, and management was very fair, plenty of emphasis on team bonding
It can get a little boring sometimes - there are no enticements to get you to stay, or work harder, you are just viewed as a replaceable part of a large team
Advice to Management
Better communication with all levels of staff
I applied online. The process took 1+ week. I interviewed at Pets at Home (Bromborough, England (UK)) in June 2017.
Applied online, filling out an online form and received an invitation to a group interview. About 15 people turned up for 2 openings, which seemed a bit over kill. Group interview had a section where we described a pet we knew for a minute. Then split into teams to build a bridge with news paper which felt a bit demeaning. After that the groups were changed and we had to act out an advert for 3 products we chose from the store, this was quite fun as my group were all nice and easy going to work with. Then had a 15 minute interview with a member of staff and I was asked generic questions about customer service.
I was invited to a 1 hour work trial for the following week and was told that they had only narrowed down the applicant number to 9 for 2 openings. I could already tell that my chances weren't great but went about the work trial confidently. I worked with a colleague at first to clean out a guinnea pig cage. Then I was asked to work on a till and was shown how to greet customers. I took to this part very well I thought, as I was very proactive with asking them questions about loyalty cards, and asking if they'd had a pleasant experience in store. After this, I was asked to face up some shelves and make them look neat with the right products in the right places. Finally I had an Interview with the store manager, which wasn't too difficult, but people kept coming and going into the room, which could be distracting. I felt that a decision had already been made before I even arrived, with the way I was told how many people had applied and how hard it is to narrow them down. In the end it wasn't a bad experience but I think my time could have been better spent doing something else. It was like trying to get a job in the pentagon with the amount of hoops I had to jump through.