Working at Pets at Home | Glassdoor

Pets at Home Overview

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Handforth, England (UK)
5001 to 10000 employees
Company - Private
$500 million to $1 billion (USD) per year
PetSmart, Armitages Pet Products, Petco
Founded in 1991 by Anthony Preston, Pets at Home is the UK’s largest pet retailer with over 380 stores across the UK and growing fast. As well as stores we offer a number of other services including the Groom Room at Pets At Home, Veterinary Practices (Companion Care ... Read more

Pets at Home Reviews

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Pets at Home Group CEO Ian Kellett
Ian Kellett
14 Ratings
  • "Working at Pets at Home was okay - plenty of chance to grow within the company, but not very fulfilling work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in New York, NY
    Current Employee - Customer Service Assistant in New York, NY
    Neutral Outlook
    No opinion of CEO

    I have been working at Pets at Home full-time (More than a year)


    It was fine working here - coworkers were very nice, and management was very fair, plenty of emphasis on team bonding


    It can get a little boring sometimes - there are no enticements to get you to stay, or work harder, you are just viewed as a replaceable part of a large team

    Advice to Management

    Better communication with all levels of staff

See All 125 Reviews

Pets at Home Interviews



Getting an Interview

Getting an Interview





    Store Colleague Interview

    Anonymous Interview Candidate in Bromborough, England (UK)
    No Offer
    Neutral Experience
    Average Interview


    I applied online. The process took 1+ week. I interviewed at Pets at Home (Bromborough, England (UK)) in June 2017.


    Applied online, filling out an online form and received an invitation to a group interview. About 15 people turned up for 2 openings, which seemed a bit over kill. Group interview had a section where we described a pet we knew for a minute. Then split into teams to build a bridge with news paper which felt a bit demeaning. After that the groups were changed and we had to act out an advert for 3 products we chose from the store, this was quite fun as my group were all nice and easy going to work with. Then had a 15 minute interview with a member of staff and I was asked generic questions about customer service.

    I was invited to a 1 hour work trial for the following week and was told that they had only narrowed down the applicant number to 9 for 2 openings. I could already tell that my chances weren't great but went about the work trial confidently. I worked with a colleague at first to clean out a guinnea pig cage. Then I was asked to work on a till and was shown how to greet customers. I took to this part very well I thought, as I was very proactive with asking them questions about loyalty cards, and asking if they'd had a pleasant experience in store. After this, I was asked to face up some shelves and make them look neat with the right products in the right places. Finally I had an Interview with the store manager, which wasn't too difficult, but people kept coming and going into the room, which could be distracting. I felt that a decision had already been made before I even arrived, with the way I was told how many people had applied and how hard it is to narrow them down. In the end it wasn't a bad experience but I think my time could have been better spent doing something else. It was like trying to get a job in the pentagon with the amount of hoops I had to jump through.

    Interview Questions

See All 75 Interviews

Pets at Home Awards & Accolades

  • Best Big Company to Work for, The Sunday Times (UK), 2013

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