I worked at Phoenix NAP full-time (More than 10 years)
I had great opportunities to grow from entry level call center support to Director level.
Free lunch is nice - especially for lower-paid employees.
Some management teams will listen to new ideas.
It is all hit or miss. Depending on your chain of command. The owner is a very smart man who knows a little about all aspects of the company - but gets very hyper-focused on micromanaging issues, productivity is much lower when he was in town. He needs to LEAD ("what") and let his staff manage ("how"). There is very little trust. Their sales team has very little direction. Life-work balance and HR are neglected. Too many managerial promotions without leadership instruction. 4 hours of training doesn't cut it. Not all managers will mentor. President is very hit or miss on policy enforcement. A lot of blatant favoritism.
Advice to Management
Try to have empathy and compassion for your employees. Try to think of employees as assets instead of costs. Happy employees work harder, and are more likely to go that extra mile for you when you need it. Tap the talent you have in house. Give managers authority to deal with their departments instead of just the responsibility for results. You're making a lot of work for yourself, as well as slowly choking your employees' desire to do their job well.
I applied online. The process took 1 day. I interviewed at Phoenix NAP (Phoenix, AZ) in September 2010.
During the initial setup of the interview the HR generalist contacted me and made certain that I had no issues with working with Adult content oriented websites. Once in the interview I was given a brief knowledge summary checklist for employment. Then I was sent to the testing center in the office area, to take a test on my technical knowledge related to system administration.
There was no negotiating the offer it was take it or leave it.
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