Working at Pilot Catastrophe Services, Inc. | Glassdoor

Pilot Catastrophe Services, Inc. Overview

Mobile, AL
1001 to 5000 employees
Company - Private
$500 million to $1 billion (USD) per year
Pilot was founded in 1983 by the late Walter D. Pilot, Sr. on the notion that there was a better way to handle catastrophe claims — better for the carriers, better for the adjusters and better for the policyholders. He and his wife Grace created Pilot Catastrophe ... Read more

Mission: The main key to success is the Pilots themselves. Each client is the responsibility of one of the Pilots. They are devoted to ensuring that the needs of the clients in their care are met and that Walter D. Pilot, Sr.’s founding principles are nourished and ... Read more

Pilot Catastrophe Services, Inc. – Why Work For Us?

Pilot Catastrophe Services is an independent insurance adjusting firm headquartered in Mobile, AL, with additional offices in Dallas, TX and Hudson, OH.  The original goal was to provide a better way to handle catastrophe claims – better for the carriers, better for the adjusters and better for the policyholders.

Pilot was founded on family values, focusing on honor, loyalty and duty, by the late Walter D. Pilot, Sr. in 1983 and continues to operate under these same principles today.  Pilot prides itself in treating everyone like a member of thefamily, whether it is adjusters, policyholders, insurance carriers or employees.  Through this process and decades of hard-work, Pilot has established itself as the most knowledgeable, trusted and reliable claims processing operation in the United States.

We are constantly looking for top quality personnel to represent Pilot and its clients. As a result, we are always hiring qualified individuals.

Due to the fact that our business is based on storm related events, all of our positions are temporary-as needed positions. Wages will vary based on the particular storm, your role and the client company you are representing.

Experienced Adjusters

If you have previous experience as an inside, field or auto adjuster, we want you to be a part of the Pilot team. Licenses and certifications are a must and are becoming increasingly more critical for your success.

Looking to break into the field

We are always looking to nurture and create quality talent to represent Pilot. One way we do this is by taking individuals who have comparable skills and abilities to that of an adjuster and manipulating those talents into a fully-functioning adjuster.

Anyone with the following attributes is encouraged to apply:

  • Estimating
  • Claims handling software
  • Auto body
  • Customer service
  • True professional
Corporate Employment

Corporate positions at our various facilities occasionally become available. These departments include:

  • Accounting
  • Information Systems
  • Human Resources
  • Telecommunications
  • Office Administration
  • Field Support Staff

Qualified applicants may apply.

Pilot Catastrophe Services, Inc. Reviews

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W Davis Pilot Jr
47 Ratings
  • Helpful (6)

    "Good company to work for..."

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    • Work/Life Balance
    • Culture & Values
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    Current Employee - Catastrophe Claims Adjuster in Denver, CO
    Current Employee - Catastrophe Claims Adjuster in Denver, CO
    Neutral Outlook
    Approves of CEO


    Pilot is a great company to work for once you have proven yourself. If you are a hard worker and a good producer they will keep you busy whenever they have claims to give out. They will work with you and give you all of the tools you need to be successful in this industry but you HAVE to be willing to ASK for help as soon as you need it rather than waiting until it is too late.
    I have been working for Pilot for more than 10 years now and I only work for them. Every time that one of the other Cat companies call me I am already deployed for Pilot so I have to tell them no.


    The industry has changed a lot over the last few years. A deployment used to be at least a couple of months but now, you are lucky if you are deployed for more than a month at a time. This is due to the areas being flooded with adjusters after a catastrophe. This, of course, effects the annual salary of the adjusters. Where an adjuster used to make 30-45k on a single storm and average more than 120k per year, now you can expect to make much less per storm and per year.
    This is not necessarily the fault of Pilot but rather the carriers they contract with are requesting a lot more adjusters than they actually need in an area because they want all of the claims handled in a shorter amount of time. I have to admit that this is better from a customer service stand point, but not better for the adjusters who are out there working.

    Advice to Management

    There really should be more opportunities for advancement within the company. It appears as if there is really no place to go up from being an adjuster. Also, it would be really nice to see an apprenticeship program implemented for new adjusters to give them the skills to succeed.

See All 136 Reviews

Pilot Catastrophe Services, Inc. Photos

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Pilot Catastrophe Services, Inc. Interviews

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Interview Experience

Getting an Interview

Getting an Interview

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Interview Difficulty




    Catastrophe Claims Adjuster Interview

    Anonymous Employee in Arlington, TX
    Accepted Offer
    Negative Experience
    Easy Interview


    I applied online. The process took 4+ months. I interviewed at Pilot Catastrophe Services, Inc. (Arlington, TX).


    Role play. Call insured/ homeowner to act as if you were their insurance adjuster!
    Measured many surfaces for building materials. Prepared written roof estimate. Participated in a day long class. Typical for the industry

    Interview Questions

    • Do you have construction experience?   1 Answer
See All 17 Interviews

Pilot Catastrophe Services, Inc. Awards & Accolades

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