Working at Pilot Flying J | Glassdoor

Pilot Flying J Overview

Knoxville, TN
10000+ employees
1958
Company - Private
Retail
$10+ billion (USD) per year
Headquartered in Knoxville, Tennessee, Pilot Flying J has over 750 retail locations and is the largest operator of travel centers in North America. Pilot Flying J has over 26,000 Team Members.

Mission: Connecting People and Places With Comfort, Care and a Smile at Every Stop.

Company Updates

  • We are proud of all of our team members who make Pilot Flying J a great place to work. If you want to start your career at a Top Workplace, visit our job listings to apply.

  • Curtis Chambers, a team member at our Candor, NC Wendy's, was highlighted in a local article for his infectious, positive and upbeat attitude. Congratulations, Curtis!

    Spreading Joy

    Chambers of Eagles Springs mans the counters at Wendy's on Hwy. 211 in Candor. With his big personality and even bigger smile he greets customers as they come to place their orders. His booming voice can be heard cracking jokes with customers, singing a song, or when an order comes up and he drops his voice into a deep bass to call out an order.

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Pilot Flying J – Why Work For Us?


Pilot Flying J is committed to making life better for Professional drivers. Pilot Flying J has over 650 retail locations and is the largest operator of travel centers and travel plazas in North America. With over 350 restaurants, we are one of the largest restaurant franchisees in America. We serve our customers 24 hours a day, 365 days a year. If you are customer-service driven and thrive in a fast-paced, high-energy environment, then we've got the opportunity you've been looking for.  

Pilot Flying J is a family-owned and operated business. While much has changed over the last fifty-plus years, Pilot Flying J stands by the same principles upon which it was founded decades ago: integrity, customer service and valuing team members.

 

Pilot Flying J team members are passionate about taking care of North America’s drivers. They are hard workers, team players and always willing to go the extra mile. Committed, capable and well-trained team members are the backbone of Pilot Flying J.

 

Management Training & Development


At Pilot Flying J, we are committed to the personal and professional development of our people. Our Management Development Program (MDP) develops high-performing individuals who are strategically aligned with Pilot Travel Center's business initiative.


PFJ Management Training Program (PMTP)
This training is conducted at a certified training location with one of our top performing management teams. During this 20-day program, participants learn everything from operating a POS system to reading financial reports.


Management Development Program (MDP)
Upon completion of PMTP, participants are assigned to a permanent location where they will begin ongoing development training. The MDP program is a structured, modular training program that introduces important areas of our business and teaches how to manage each effectively. This program utilizes an e-learning environment, classroom instruction, and on-the-job activities to solidify learning. This program is extremely dynamic and continually evolving. The basis of the MDP includes:


  • Effective communication with others
  • Legal aspects of human resources and our approach to improving performance
  • Attracting, hiring and retaining Team Members using our recruiting and retention tools
  • Improving Net Operating Cost (NOC) and how to effectively impact and grow business at the facility level


Pilot Flying J University
Throughout a management career with Pilot, employees are invited to attend PFJ University, the training facility in Knoxville, Tennessee. We also offer Pilot Flying J curriculum via Webinar to offer more access. Whether employees are new members of the PFJ management team or seasoned veterans, PFJ is committed to ongoing development. At PFJ University, employees learn operational, financial and leadership skills, as well as participate in team building activities. The curriculum at PFJ University is as fast-paced and ever-changing as our business!

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"Everybody looks after everybody. It is like a family here, you know, we all rely on each other and everyone wants to help each other." - Dana, Deli Team Member

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"I like the fact that what we say we are going to do we actually do. Not just for employees, but for customers as well." - Sharon, Restaurant General Manager

Pilot Flying J Reviews

3.2
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Recommend to a friend
Approve of CEO
Pilot Flying J CEO Jimmy Haslam
Jimmy Haslam
293 Ratings
  • Helpful (1)

    "PFJ is a phenomenal company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pilot Flying J full-time

    Pros

    Great pay!
    Lots of room for advancement!
    Work life balance!
    Always striving to take better care of their people!!
    Family atmosphere!
    Fun, fast paced, exciting!!

    Cons

    The only downside for me is that I love my job/store so much...I never want to leave!! Lol!

    Advice to Management

    Please keep doing what you're doing it really shows us you care and value us as your employees.

See All 673 Reviews

Pilot Flying J Photos

Pilot Flying J photo of: Some of our Driver Team Members
Pilot Flying J photo of: A Driver Service Champion team member keeping the amenities stocked
Pilot Flying J photo of: Deli Team Member
Pilot Flying J photo of: Serving a Guest
Pilot Flying J photo of: Coffee Host Pouring Coffee for a Guest
Pilot Flying J photo of: Coffee Host Team Members
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Pilot Flying J Interviews

Experience

Experience
52%
16%
31%

Getting an Interview

Getting an Interview
64%
15%
10%
5
2
0

Difficulty

2.3
Average

Difficulty

Hard
Average
Easy
  1.  

    Internship Interview

    Anonymous Interview Candidate in Corvallis, OR
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied through college or university. I interviewed at Pilot Flying J (Corvallis, OR) in May 2017.

    Interview

    1 hr long interview with the current regional manager. Then I scheduled a tour of a facility and an second interview with the local manager. Interviews went smoothly and most of the questions asked were common ones. Was heavily focused on past work experience as opposed to cultural fit.

    Interview Questions

    • What do you feel your greatest accomplishment is? Why?   1 Answer
See All 172 Interviews

Pilot Flying J Awards & Accolades

  • Forbes America's Largest Private Companies 2016, Forbes, 2016
  • America's Largest Private Companies, Forbes, 2015
  • America's Largest Private Companies, Forbes, 2014
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