Working at Pilot Flying J | Glassdoor

Pilot Flying J Overview

Knoxville, TN
10000+ employees
Company - Private
$10+ billion (USD) per year
Headquartered in Knoxville, Tennessee, Pilot Flying J has over 750 retail locations and is the largest operator of travel centers in North America. Pilot Flying J has over 26,000 Team Members.

Mission: Connecting People and Places With Comfort, Care and a Smile at Every Stop.

Company Updates

  • We are investing $485 million over the next five years to upgrade existing Pilot and Flying J stores to ensure we provide an environment that is a great place to work and a great place to shop.

    Pilot Flying J makes improvements, expands services

    Pilot Flying J is adding new stores and services while upgrading numerous existing travel stops. During a conference call with members of the media earlier this week, officials said the company is investing $485 million in the next five years to upgrade Pilot and Flying J stores.

  • We are proud of all of our team members who make Pilot Flying J a great place to work. If you want to start your career at a Top Workplace, visit our job listings to apply.

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Pilot Flying J – Why Work For Us?

Pilot Flying J is committed to making life better for Professional drivers. Pilot Flying J has over 650 retail locations and is the largest operator of travel centers and travel plazas in North America. With over 350 restaurants, we are one of the largest restaurant franchisees in America. We serve our customers 24 hours a day, 365 days a year. If you are customer-service driven and thrive in a fast-paced, high-energy environment, then we've got the opportunity you've been looking for.  

Pilot Flying J is a family-owned and operated business. While much has changed over the last fifty-plus years, Pilot Flying J stands by the same principles upon which it was founded decades ago: integrity, customer service and valuing team members.


Pilot Flying J team members are passionate about taking care of North America’s drivers. They are hard workers, team players and always willing to go the extra mile. Committed, capable and well-trained team members are the backbone of Pilot Flying J.


Management Training & Development

At Pilot Flying J, we are committed to the personal and professional development of our people. Our Management Development Program (MDP) develops high-performing individuals who are strategically aligned with Pilot Travel Center's business initiative.

PFJ Management Training Program (PMTP)
This training is conducted at a certified training location with one of our top performing management teams. During this 20-day program, participants learn everything from operating a POS system to reading financial reports.

Management Development Program (MDP)
Upon completion of PMTP, participants are assigned to a permanent location where they will begin ongoing development training. The MDP program is a structured, modular training program that introduces important areas of our business and teaches how to manage each effectively. This program utilizes an e-learning environment, classroom instruction, and on-the-job activities to solidify learning. This program is extremely dynamic and continually evolving. The basis of the MDP includes:

  • Effective communication with others
  • Legal aspects of human resources and our approach to improving performance
  • Attracting, hiring and retaining Team Members using our recruiting and retention tools
  • Improving Net Operating Cost (NOC) and how to effectively impact and grow business at the facility level

Pilot Flying J University
Throughout a management career with Pilot, employees are invited to attend PFJ University, the training facility in Knoxville, Tennessee. We also offer Pilot Flying J curriculum via Webinar to offer more access. Whether employees are new members of the PFJ management team or seasoned veterans, PFJ is committed to ongoing development. At PFJ University, employees learn operational, financial and leadership skills, as well as participate in team building activities. The curriculum at PFJ University is as fast-paced and ever-changing as our business!


"Everybody looks after everybody. It is like a family here, you know, we all rely on each other and everyone wants to help each other." - Dana, Deli Team Member


"I like the fact that what we say we are going to do we actually do. Not just for employees, but for customers as well." - Sharon, Restaurant General Manager

Pilot Flying J Reviews

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Recommend to a friend
Approve of CEO
Pilot Flying J CEO Jimmy Haslam
Jimmy Haslam
303 Ratings
  • "Great growth potential"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Indianapolis, IN
    Current Employee - General Manager in Indianapolis, IN
    Positive Outlook
    Approves of CEO

    I have been working at Pilot Flying J full-time (More than 10 years)


    Over 500 locations, so lots of growth potential. Technology is top notch and always growing. Health benefits, 401K match, and good paid vacation.


    Rough home/work life balance. It's possible but work hard to get staffed. They could pay team members more but they are working on it.

    Advice to Management

    Recruiting needs work.

See All 695 Reviews

Pilot Flying J Photos

Pilot Flying J photo of: Some of our Driver Team Members
Pilot Flying J photo of: A Driver Service Champion team member keeping the amenities stocked
Pilot Flying J photo of: Deli Team Member
Pilot Flying J photo of: Serving a Guest
Pilot Flying J photo of: Coffee Host Pouring Coffee for a Guest
Pilot Flying J photo of: Coffee Host Team Members
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Pilot Flying J Interviews



Getting an Interview

Getting an Interview





    Part Time Cashier Interview

    Anonymous Employee in Evansville, IN
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied in-person. I interviewed at Pilot Flying J (Evansville, IN).


    I was interviewed by an assistant manager. He was attentive and interested in the answers to my question. His main concern was if I had experience handling money and how I interacted with customers.

    Interview Questions

    • Do you have any experience in customer service or handling money?   1 Answer
See All 177 Interviews

Pilot Flying J Awards & Accolades

  • Forbes America's Largest Private Companies 2016, Forbes, 2016
  • America's Largest Private Companies, Forbes, 2015
  • America's Largest Private Companies, Forbes, 2014
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