Pilot Flying J

Pilot Flying J is a family-owned and operated business. While much has changed over the last fifty-plus years, Pilot Flying J stands by the same principles upon which it was founded decades ago: integrity, customer service and valuing team members.

Pilot Flying J team members are passionate about taking care of North America’s drivers. They are hard workers, team players and always willing to go the extra mile. Committed, capable and well-trained team members are the backbone of Pilot Flying J.

Management Training & Development

At Pilot Flying J, we are committed to the personal and professional development of our people. Our Management Development Program (MDP) develops high-performing individuals who are strategically aligned with Pilot Travel Center's business initiative.

PFJ Management Training Program (PMTP)
This training is conducted at a certified training location with one of our top performing management teams. During this 20-day program, participants learn everything from operating a POS system to reading financial reports.

Management Development Program (MDP)
Upon completion of PMTP, participants are assigned to a permanent location where they will begin ongoing development training. The MDP program is a structured, modular training program that introduces important areas of our business and teaches how to manage each effectively. This program utilizes an e-learning environment, classroom instruction, and on-the-job activities to solidify learning. This program is extremely dynamic and continually evolving. The basis of the MDP includes:

• Effective communication with others
• Legal aspects of human resources and our approach to improving performance
• Attracting, hiring and retaining Team Members using our recruiting and retention tools
• Improving Net Operating Cost (NOC) and how to effectively impact and grow business at the facility level

Pilot Flying J University
Throughout a management career with Pilot, employees are invited to attend PFJ University, the training facility in Knoxville, Tennessee. We also offer Pilot Flying J curriculum via Webinar to offer more access. Whether employees are new members of the PFJ management team or seasoned veterans, PFJ is committed to ongoing development. At PFJ University, employees learn operational, financial and leadership skills, as well as participate in team building activities. The curriculum at PFJ University is as fast-paced and ever-changing as our business!

"Everybody looks after everybody. It is like a family here, you know, we all rely on each other and everyone wants to help each other." - Dana, Deli Team Member

"I like the fact that what we say we are going to do we actually do. Not just for employees, but for customers as well." - Sharon, Restaurant General Manager