Working at Pilot Flying J | Glassdoor

Pilot Flying J Overview

Knoxville, TN
10000+ employees
1958
Company - Private
Gas Stations
$10+ billion (USD) per year
Headquartered in Knoxville, Tennessee, Pilot Flying J has over 750 retail locations and is the largest operator of travel centers in North America. Pilot Flying J has over 26,000 Team Members.

Mission: Connecting People and Places With Comfort, Care and a Smile at Every Stop.

Company Updates

  • Our awesome career development opportunities have been recognized by Glassdoor. If you want to join a team that invests in you, apply to one of our listings today.

    —30+ days ago
    9 Companies That Offer Incredible Professional Development Programs

    When looking for a new job, it's easy to get so caught up in the present moment that you don't put much thought into what your future trajectory at the company might look like.

  • From a single Pilot gas station in Gate City, Virginia in 1958, to now more than 750 locations and 27,000 team members across North America, we are excited to announce a partnership with Warren Buffet and Berkshire Hathaway.

    —30+ days ago
    Warren Buffett's Berkshire Hathaway acquiring majority stake in Pilot Flying J truck stops

    CLOSE Billionaire investor Warren Buffett struck a deal to eventually acquire control of truck-stop chain Pilot Flying J in a move that will preserve the company's Tennessee headquarters and leadership. The deal will mark the end of the Haslam family's control of Pilot Flying J, which has more than 27,000 employees, 750 locations and $20 billion in revenue.

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Pilot Flying J – Why Work For Us?


Headquartered in Knoxville, Tennessee, Pilot Flying J is the largest operator of travel centers in North America with more than 750 locations throughout the United States and Canada and employs more than 27,000 Team Members. Pilot Flying J services over a million guests every day.  

At Pilot Flying J, giving back is part of who we are. We have a long history of lending a helping hand, a philosophy established by our founder, Mr. James A. Haslam II, when the company first began in 1958. This same spirit of community and philanthropy is continued today by Mr. Haslam and his son, Pilot Flying J CEO Jimmy Haslam, and the entire Haslam family. Mr. Haslam always says, "To whom much is given, much is required." We believe that Pilot Flying J has a responsibility to give back to our communities.

Benefits for all Team Members

EAP – The Employee Assistance Program provides free access to tools and resources to help manage life’s stresses.

Fuel4Life - our free well-being tool makes tracking well-being activities easy, saves time, and makes staying healthy fun.

Paid Time Off for all Team Members (except seasonal hires)

Dental Plan

Vision Plan

Hearing Aid Discounts (with Vision Plan coverage)

Prescription Savings

Free Flu Shots

Discounts at national businesses, including hotels, mobile phone providers, automobile services, entertainment providers and home repair.

Weekly Pay

Disaster Fund available when disaster strikes

Benefits for all Team Members after qualification:

Tuition Assistance up to $18,000

401(k) retirement savings plan with matching contributions by Pilot Flying J

 

Benefits for Full-time Team Members

In addition to the above benefits, full-time Team Members also are eligible for:

Medical Coverage

Choice of health plans, including $10/week plan for Travel Center Team Members

Teladoc –No-cost medical consultation with a board-certified physician for non-emergency illnesses and injuries is available 24/7 by phone, smart phone app or computer.

Prescription plan

Pilot Flying J SleepCharge Program

Tobacco cessation Program

Healthy Pregnancy Program

Disease Management Programs

Health & Well-being Resources to help manage your health care plan

Financial Benefits

Flexible Spending Accounts to help pay health and/or dependent care expenses while reducing your taxable income

Insurance Options:

Disability (Short and Long-term) Insurance

Life Insurance

Accidental Death & Dismemberment Insurance

Accident Insurance

Critical Illness Insurance

Adoption Assistance – provides up to $8,000 per child to help with adoption expenses


Pilot Flying J offers a variety of development opportunities for our Travel Center, Restaurant and Support Center Team Members.  Whether you are a seasoned professional or high performing student, there are carefully designed programs to help fulfill our Team Members aspiration and growth. Leadership development programs take new Team Members on a journey, learning everything from leadership and Human Resource skills to the importance of financial intensity in running a business.

Pilot Flying J University
Throughout a management career with Pilot, employees are invited to attend PFJ University, the training facility in Knoxville, Tennessee. We also offer Pilot Flying J curriculum via Webinar to offer more access. Whether employees are new members of the PFJ management team or seasoned veterans, PFJ is committed to ongoing development. At PFJ University, employees learn operational, financial and leadership skills, as well as participate in team building activities. The curriculum at PFJ University is as fast-paced and ever-changing as our business!

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"Everybody looks after everybody. It is like a family here, you know, we all rely on each other and everyone wants to help each other." - Dana, Deli Team Member

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"I like the fact that what we say we are going to do we actually do. Not just for employees, but for customers as well." - Sharon, Restaurant General Manager

Pilot Flying J Reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Pilot Flying J CEO Jimmy Haslam
Jimmy Haslam
318 Ratings
  • Featured Review

    Helpful (10)

    "PFJ is a phenomenal company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pilot Flying J full-time

    Pros

    Great pay!
    Lots of room for advancement!
    Work life balance!
    Always striving to take better care of their people!!
    Family atmosphere!
    Fun, fast paced, exciting!!

    Cons

    The only downside for me is that I love my job/store so much...I never want to leave!! Lol!

    Advice to Management

    Please keep doing what you're doing it really shows us you care and value us as your employees.

See All 726 Reviews

Pilot Flying J Photos

Pilot Flying J photo of: Learning and Development Class
Pilot Flying J photo of: Learning and Development Class
Pilot Flying J photo of: General Managers Leadership Development Class
Pilot Flying J photo of: Pilot Flying J Truck Care
Pilot Flying J photo of: Mobile Tire Technician
Pilot Flying J photo of: Some of our Driver Team Members
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Pilot Flying J Interviews

Experience

Experience
52%
17%
30%

Getting an Interview

Getting an Interview
62%
16%
11%
5
2
0

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Anonymous Interview

    Anonymous Employee in Mississauga, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Pilot Flying J (Mississauga, ON (Canada)) in July 2017.

    Interview

    Timely, precise & powerful. The interviewer gave me a detailed info about the company and took me around for an orientation of the work on site. I found professional set of people working around and saw the entire process of service provided at the premises.

    Interview Questions

    • Do you think it is important to empathize needs of team member   1 Answer
See All 187 Interviews

Pilot Flying J Awards & Accolades

  • Forbes America's Largest Private Companies 2016, Forbes, 2016
  • America's Largest Private Companies, Forbes, 2015
  • America's Largest Private Companies, Forbes, 2014
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