Working at Pilot Flying J | Glassdoor

Pilot Flying J Overview

Knoxville, TN
10000+ employees
Company - Private
Gas Stations
$10+ billion (USD) per year
Headquartered in Knoxville, Tennessee, Pilot Flying J has over 750 retail locations and is the largest operator of travel centers in North America. Pilot Flying J has over 26,000 Team Members.

Mission: Connecting People and Places With Comfort, Care and a Smile at Every Stop.

Company Updates

  • Pilot Flying J celebrates 60 years with $2 million in donations

    To celebrate its 60th year in business, Pilot Flying J will be donating $2 million this month to 20 charities, including those supporting veterans and the trucking industry.

    “We have a responsibility to give back to our communities, not only in Knoxville, but in all of our communities across the country,” James Haslam, founder and chairman, said during a conference call.

    With over 28,000 employees and 1.3 million visitors each day to its more than 750 retail locations in 44 states, Haslam, who is a Korean War veteran, said the charities reflect both Pilot Flying J’s team members’ and customers’ causes.

  • Pilot Flying J Celebrates National Inter Day with it's over 60 Interns.

    Pilot Flying J celebrates National Intern Day at headquarters

    In celebration of National Intern Day and their completed internships at headquarters and travel centers nationwide, Pilot Flying J surprised its interns with a party at its headquarters in Knoxville, Tenn. as they gathered for a final week of professional development.

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Pilot Flying J – Why Work For Us?

Headquartered in Knoxville, Tennessee, Pilot Flying J is the largest operator of travel centers in North America with more than 750 locations throughout the United States and Canada and employs more than 27,000 Team Members. Pilot Flying J services over a million guests every day.  

At Pilot Flying J, giving back is part of who we are. We have a long history of lending a helping hand, a philosophy established by our founder, Mr. James A. Haslam II, when the company first began in 1958. This same spirit of community and philanthropy is continued today by Mr. Haslam and his son, Pilot Flying J CEO Jimmy Haslam, and the entire Haslam family. Mr. Haslam always says, "To whom much is given, much is required." We believe that Pilot Flying J has a responsibility to give back to our communities.

Benefits for all Team Members

EAP – The Employee Assistance Program provides free access to tools and resources to help manage life’s stresses.

Fuel4Life - our free well-being tool makes tracking well-being activities easy, saves time, and makes staying healthy fun.

Paid Time Off for all Team Members (except seasonal hires)

Dental Plan

Vision Plan

Hearing Aid Discounts (with Vision Plan coverage)

Prescription Savings

Free Flu Shots

Discounts at national businesses, including hotels, mobile phone providers, automobile services, entertainment providers and home repair.

Weekly Pay

Disaster Fund available when disaster strikes

Benefits for all Team Members after qualification:

Tuition Assistance up to $18,000

401(k) retirement savings plan with matching contributions by Pilot Flying J


Benefits for Full-time Team Members

In addition to the above benefits, full-time Team Members also are eligible for:

Medical Coverage

Choice of health plans, including $10/week plan for Travel Center Team Members

Teladoc –No-cost medical consultation with a board-certified physician for non-emergency illnesses and injuries is available 24/7 by phone, smart phone app or computer.

Prescription plan

Pilot Flying J SleepCharge Program

Tobacco cessation Program

Healthy Pregnancy Program

Disease Management Programs

Health & Well-being Resources to help manage your health care plan

Financial Benefits

Flexible Spending Accounts to help pay health and/or dependent care expenses while reducing your taxable income

Insurance Options:

Disability (Short and Long-term) Insurance

Life Insurance

Accidental Death & Dismemberment Insurance

Accident Insurance

Critical Illness Insurance

Adoption Assistance – provides up to $8,000 per child to help with adoption expenses

Pilot Flying J offers a variety of development opportunities for our Travel Center, Restaurant and Support Center Team Members.  Whether you are a seasoned professional or high performing student, there are carefully designed programs to help fulfill our Team Members aspiration and growth. Leadership development programs take new Team Members on a journey, learning everything from leadership and Human Resource skills to the importance of financial intensity in running a business.

Pilot Flying J University
Throughout a management career with Pilot, employees are invited to attend PFJ University, the training facility in Knoxville, Tennessee. We also offer Pilot Flying J curriculum via Webinar to offer more access. Whether employees are new members of the PFJ management team or seasoned veterans, PFJ is committed to ongoing development. At PFJ University, employees learn operational, financial and leadership skills, as well as participate in team building activities. The curriculum at PFJ University is as fast-paced and ever-changing as our business!


"Everybody looks after everybody. It is like a family here, you know, we all rely on each other and everyone wants to help each other." - Dana, Deli Team Member


"I like the fact that what we say we are going to do we actually do. Not just for employees, but for customers as well." - Sharon, Restaurant General Manager

Pilot Flying J Reviews

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Recommend to a friend
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Pilot Flying J CEO Jimmy Haslam
Jimmy Haslam
402 Ratings
  • Featured Review

    Helpful (1)

    "Fuel transport driver"

    Current Employee - Fuel Transport Driver in Jackson, TN
    Current Employee - Fuel Transport Driver in Jackson, TN
    Positive Outlook
    Approves of CEO


    Good pay and benefits. All around good company.


    Nothing really. Just your everyday trucking.

    Advice to Management

    Keep up the good work!

See All 898 Reviews

Pilot Flying J Photos

Pilot Flying J photo of: Warrenton Shop
Pilot Flying J photo of: Crude Oil Truck
Pilot Flying J photo of: Pilot Flying J Fuel trucks
Pilot Flying J photo of: Learning and Development Class
Pilot Flying J photo of: Learning and Development Class
Pilot Flying J photo of: General Managers Leadership Development Class
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Pilot Flying J Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (5)  

    Anonymous Interview

    Anonymous Employee in Mississauga, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. I interviewed at Pilot Flying J (Mississauga, ON (Canada)) in July 2017.


    Timely, precise & powerful. The interviewer gave me a detailed info about the company and took me around for an orientation of the work on site. I found professional set of people working around and saw the entire process of service provided at the premises.

    Interview Questions

    • Do you think it is important to empathize needs of team member   1 Answer
See All 211 Interviews

Pilot Flying J Awards & Accolades

  • America's Largest Private Companies, Forbes, 2015
  • America's Largest Private Companies, Forbes, 2014
  • Forbes America's Largest Private Companies 2016, Forbes, 2016
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Pledges & Certifications

Career Advancement Program

Helping employees "upskill" into higher-paying positions

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