Working at Pilot Flying J | Glassdoor

Pilot Flying J Overview

Knoxville, TN
10000+ employees
1958
Company - Private
Retail
$10+ billion (USD) per year
Headquartered in Knoxville, Tennessee, Pilot Flying J has over 750 retail locations and is the largest operator of travel centers in North America. Pilot Flying J has over 26,000 Team Members.

Mission: Connecting People and Places With Comfort, Care and a Smile at Every Stop.

Company Updates

  • We are excited to partner with the National Retail Federation on a new training initiative designed to help people pursue career opportunities in retail.

    Pilot Flying J, Kroger Help Launch Groundbreaking Retail Program

    NEW YORK - Convenience retailers are joining with the National Retail Federation (NRF) and other merchants on a new training initiative designed to help people pursue opportunities in retail.

  • We are excited to welcome Shannon Johnson, VP of Food Innovation, to the Pilot Flying J family. He will continuously develop the PJ Fresh Marketplace brand, as well as a variety of new and innovative food and beverage options for guests.

    Pilot Flying J Brings on VP of Food Innovation

    KNOXVILLE, Tenn. - Pilot Flying J has named Shannon Johnson as vice president of food innovation. As a new part of the senior leadership team, Johnson will be responsible for the continuous development of the PJ Fresh Marketplace brand, as well as a variety of new and innovative food and beverage options for customers.

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Pilot Flying J – Why Work For Us?


Pilot Flying J is committed to making life better for Professional drivers. Pilot Flying J has over 650 retail locations and is the largest operator of travel centers and travel plazas in North America. With over 350 restaurants, we are one of the largest restaurant franchisees in America. We serve our customers 24 hours a day, 365 days a year. If you are customer-service driven and thrive in a fast-paced, high-energy environment, then we've got the opportunity you've been looking for.  

Pilot Flying J is a family-owned and operated business. While much has changed over the last fifty-plus years, Pilot Flying J stands by the same principles upon which it was founded decades ago: integrity, customer service and valuing team members.

 

Pilot Flying J team members are passionate about taking care of North America’s drivers. They are hard workers, team players and always willing to go the extra mile. Committed, capable and well-trained team members are the backbone of Pilot Flying J.

 

Management Training & Development


At Pilot Flying J, we are committed to the personal and professional development of our people. Our Management Development Program (MDP) develops high-performing individuals who are strategically aligned with Pilot Travel Center's business initiative.


PFJ Management Training Program (PMTP)
This training is conducted at a certified training location with one of our top performing management teams. During this 20-day program, participants learn everything from operating a POS system to reading financial reports.


Management Development Program (MDP)
Upon completion of PMTP, participants are assigned to a permanent location where they will begin ongoing development training. The MDP program is a structured, modular training program that introduces important areas of our business and teaches how to manage each effectively. This program utilizes an e-learning environment, classroom instruction, and on-the-job activities to solidify learning. This program is extremely dynamic and continually evolving. The basis of the MDP includes:


  • Effective communication with others
  • Legal aspects of human resources and our approach to improving performance
  • Attracting, hiring and retaining Team Members using our recruiting and retention tools
  • Improving Net Operating Cost (NOC) and how to effectively impact and grow business at the facility level


Pilot Flying J University
Throughout a management career with Pilot, employees are invited to attend PFJ University, the training facility in Knoxville, Tennessee. We also offer Pilot Flying J curriculum via Webinar to offer more access. Whether employees are new members of the PFJ management team or seasoned veterans, PFJ is committed to ongoing development. At PFJ University, employees learn operational, financial and leadership skills, as well as participate in team building activities. The curriculum at PFJ University is as fast-paced and ever-changing as our business!

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"Everybody looks after everybody. It is like a family here, you know, we all rely on each other and everyone wants to help each other." - Dana, Deli Team Member

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"I like the fact that what we say we are going to do we actually do. Not just for employees, but for customers as well." - Sharon, Restaurant General Manager

Pilot Flying J Reviews

3.0
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Recommend to a friend
Approve of CEO
Pilot Flying J CEO Jimmy Haslam
Jimmy Haslam
245 Ratings
  • "Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Tucson, AZ
    Former Employee - Cashier in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Pilot Flying J full-time (Less than a year)

    Pros

    I loved being able to talk to the customers.

    Cons

    Lack of training lack
    communication.

    Advice to Management

    Train more efficiency.

See All 609 Reviews

Pilot Flying J Photos

Pilot Flying J photo of: Some of our Driver Team Members
Pilot Flying J photo of: A Driver Service Champion team member keeping the amenities stocked
Pilot Flying J photo of: Deli Team Member
Pilot Flying J photo of: Serving a Guest
Pilot Flying J photo of: Coffee Host Pouring Coffee for a Guest
Pilot Flying J photo of: Coffee Host Team Members
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Pilot Flying J Interviews

Interview Experience

Interview Experience
52%
16%
30%

Getting an Interview

Getting an Interview
66%
16%
8%
6
2
0

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Cashier Interview

    Anonymous Employee in Tucson, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Pilot Flying J (Tucson, AZ).

    Interview

    Manager was straight to the point with his questions and expectations. Friendly and informative. I was called to set up time for a interview, scheduled for next day, had interview and was hired for overnight shift.

    Interview Questions

    • Hey do you want to work for us?   1 Answer
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Pilot Flying J Awards & Accolades

  • America's Largest Private Companies, Forbes, 2015
  • America's Largest Private Companies, Forbes, 2014

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