Mission: It is the mission of Pinnacle Hospitality Systems to provide the hospitality industry with the best technology and business tools to help them achieve maximum profitability and customer service. At Pinnacle, our aim is simply to simplify your daily business dealings. We provide ...
This year, Pinnacle "Celebrates Success" - we have been in business for 30 years! Our team is incredibly excited and proud to have reached such an amazing milestone.
We recently attended the FRLA Casino Night to benefit hospitality education in Broward County. The Place Your Bets for Education fundraiser was a night of food and drink, games of chance, and live entertainment, all for a great cause!
Pinnacle was founded on January 16th, 1989 in Fort Lauderdale, Florida by Don Potter and Stevan Barber who previously had worked for Siemens-Nixdorf throughout the 80's in various positions. Their main focus was on providing computer based business solutions to small and medium sized companies.
Upon the closure of Nixdorf's Miami Lakes branch office, Potter and Barber founded Pinnacle Software Inc. The company was established to offer continued support for their Nixdorf customer base. They were looking for new opportunities to expand their business potential so they looked for other business solutions to further their endeavors.
Through personal contacts they found out about POSitouch, a restaurant "touch screen" computer based business solution that was being successfully sold and implemented in New England. POSitouch was the right product at the right time for Pinnacle to embrace. Pinnacle secured the exclusive right to represent POSitouch in Florida in September 1989.
Pinnacle was the first company to offer an "open" computer based touch screen solution for restaurants and the first company slogan was "we don't sell cash registers, we replace them". By 1992, Pinnacle focused all of its resources toward the "hospitality market place and expanded operations to Orlando, Tampa, Fort Myers, Jacksonville and Pensacola. Further expansion in 2005 saw the opening of the Birmingham, Alabama office.
Pinnacle's success can be attributed to its ability to provide clients with tailored business solutions that help maximize profitability by increasing productivity, controlling expenses and managing loss prevention. Most Pinnacle employees have a hospitality background and understand the demands placed upon their clients and their operations.
In addition Pinnacle provides outstanding support on a continuous basis, seven days a week, three hundred sixty five days a year including all major holidays. Customers have access to the help desk at all time via a toll free phone number. Help desk personnel can assist clients remotely through on-line desk top support. Pinnacle also has a full staff of field technicians who are ready to serve clients, on-site with fully stocked service van and on-line diagnostic tools.
Pinnacle has expanded its product offering through the years to include Dinerware point-of-sale, Integrated Digital Surveillance, iControl Enterprise Management, On-line order entry, Gift Card and Loyalty programs, Northstar Recipe Viewer, Accounting Interfaces and more.
From the beginning, we’ve wanted Pinnacle to be different from other service companies. Different in how we treat our customers, different in how we work with each other, and different in the results we achieve. These differences are best captured in our 27 Fundamentals that are the foundation for our unique culture.
Our Fundamentals serve to guide our team through every step of our business processes – whether it’s in Sales, Installations, or Accounting, each team member knows what is expected of themselves and what to expect from others. And our customers can expect the same level of consistency whether they are calling in to the Help Desk or working with Sales Representatives and Installations Specialists.
As Pinnacle grew, so did the need to create a work environment that offered consistency in the way business would be conducted, and to develop a feeling of inclusiveness across the company’s growing number of offices. With that in mind, we began hosting an annual kick-off event to recap on the previous year’s achievements and to get fired up for the year ahead. Team members meet in Fort Lauderdale to participate in training sessions, industry-related seminars, and team-building activities. It is a hands-on conference that not only showcases new technology and trends in the point of sale industry, but also brings together team members from every office to encourage strong working relationships through fun and informative group activities.
The Pinnacle Way is more than simply a set of rules – It is our culture. Our Fundamentals are woven into everything we do, from hiring to coaching and everything in between. It is this foundation that has contributed to Pinnacle’s success by allowing the company to expand while continuing an unwavering commitment to exceeding customers’ needs.
Pinnacle Hospitality Systems employs more than 80 professionals throughout offices located in Fort Lauderdale, Fort Myers, Orlando, Tampa, Jacksonville, Pensacola, FL; Birmingham, AL; Pittsburgh, PA; and Cincinnati and Columbus, OH. We serve customers throughout Florida, Alabama, Mississippi, Ohio, and Pennsylvania, and support restaurant chains throughout the US and Canada.
I have been working at Pinnacle Hospitality Systems full-time (More than 3 years)
Great team with approachable and engaged management.
It's a high stress industry as a whole, not specific to this company.