Working at Pinnacle Treatment Centers | Glassdoor

Pinnacle Treatment Centers Overview

Mount Laurel, NJ
1001 to 5000 employees
Company - Private
Health Care Services & Hospitals
$25 to $50 million (USD) per year
Pinnacle Treatment Centers is a recognized leader in comprehensive substance use services serving over 17,000 patients daily in six states (Indiana, Kentucky, New Jersey, Ohio, Pennsylvania, and Virginia).

With over 70 locations locations Pinnacle provides a ... Read more

Mission: To make recovery possible by transforming lives, communities and the families we serve with treatment that works.

Company Updates

  • Craig Kokan, certified recovery specialist for Miners Medical—Pinnacle’s opioid treatment program in Ashley, Penn.—shares his personal story of addiction and recovery in a documentary, and the fulfillment he now gets from helping patients turn their lives around.

  • Interested in joining our team?

    Do not miss our Hiring Event in Phillipsburg, NJ on Saturday, February 15, 2020!

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Pinnacle Treatment Centers – Why Work With Us?

Founded in 2006, Pinnacle Treatment Centers has become a leading comprehensive provider of substance use disorder treatment services that serves over 17,000 patients daily in six states (Kentucky, Indiana, Ohio, New Jersey, Pennsylvania, and Virginia). 


We operate on a multi-state basis to work seamlessly with personal lifestyles and schedules. Our goal is to provide service convenient to all people – to make the journey more manageable. All locations accept most major insurance and many accept Medicaid.

Full Continuum of Care

Although not all Pinnacle locations provide all levels of care, our continuum of care includes:

  • Medically-monitored detoxification/withdrawal management
  • Inpatient/residential
  • Partial hospitalization/partial care
  • Intensive outpatient
  • General outpatient programming
  • Medication Assisted Treatment

In addition, we provide non-treatment related services, such as housing and alumni services.

Patient Centered Care

Within the various levels of care, we focus on the physical, emotional, psychological and spiritual well-being of the individual. Our continuum provides a variety of treatment services and therapies and, depending on the level of care, these services can include opioid treatment programs, medication assisted treatment (MAT), individual counseling, group counseling, self-help, structured activities, and opportunities to participate in twelve-step and other fellowship meetings. 

All locations have appropriately qualified staff and, depending on the level of care and types of services provided, which may include physicians, psychiatrists, physician assistants, nurse practitioners, nurses, clinical services team members, and other support staff.

A foundation of pioneering positive outcomes for our patients with substance use disorders began decades ago. In 2006, a new story began to take shape with the acquisition of four treatment facilities in Pittsburgh and Johnstown, Pennsylvania. Today, we have 71 facilities throughout the country–including Pennsylvania, New Jersey, Kentucky, Virginia, Indiana, and Ohio. Across these locations, we are transforming the lives, hopes, and dreams of more than 17,300 people every day through our innovative residential care, outpatient support, and medication-assisted treatments (MAT), and transitional living environments. As we continue to expand, we are working toward a better world where lives and communities are made whole again through our treatment of people with drug and alcohol addiction.

We treat patients like people and addictions like diseases.

Our Mission: To make recovery possible by transforming lives, communities and the families we serve with treatment that works.
Our Vision: We envision a better world where lives and communities are made whole again through our comprehensive treatment of people with substance use disorder.


Our Promise: 

Respect and dignity for our patients and their families

Each patient will be met where they are in their disease

Safe and professional environment with the highest standard of care

Proactively advocate for those with substance use disorders with the community, government, insurance companies, families, and healthcare providers.

Evidence-based treatment and therapies designed to create lasting recovery

Create an environment that attracts the very best healthcare professionals

Treatment of addiction comes first above everything else


An Employee’s Journey with Pinnacle

At Pinnacle Treatment, we treat everyone like family. We care about the people we work with every day, from our patients to our administrative staff to our therapists, nurses, and doctors. 

Amanda Penkova, MS, LCDCIII, CADC joined the Pinnacle team in 2015 at our opioid treatment program Northern Kentucky Med Clinic, and has never looked back. She started as a counselor there, and now she’s the Program Administrator at Milford Treatment Services, our new opioid treatment program in Milford, Ohio.

Amanda sat down for a Q&A which you can read on our blog here:

Leadership Spotlight Q&A: Dave Long, Senior Vice President, Human Resources

The values and philosphies of any leadership team shapes the culture of a company. That's why we're so lucky to have Dave Long leading our Human Resources team. In such an important role, we had to pick the right person, and we definitely got it right!  

What is your leadership philosophy and how does that tie into treatment?

My leadership philosophy has been shaped over the years by my many experiences, as well as my personal beliefs and values. Having worked in healthcare my entire career, service to others has been an essential element – not just in the organizations I join, but also how I interact across those organizations. As a leader, self-awareness, humility, the ability to listen – truly listen – has been effective in forming some of the best teams across healthcare.

You can read more about Dave and his experience and leadership philosophy in his Q&A here:

staff of covedale treatment services

Program Spotlight: Covedale Treatment Services, Cincinnati, Ohio

Read about Covedale Treatment Services and how the staff works every day to bring balance and healing to the Cincinnati, Ohio community they serve on our blog: Opioid Treatment Program provides motivation, encouragement, and healing 

Pinnacle Treatment Centers Reviews

  • Featured Review

    "Wonderful company that values our patients and our employees"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Pinnacle Treatment Centers full-time (More than a year)


    The senior leadership is really making positive changes


    Salary and benefits are ok, but are currently being revised

    Advice to Management

    Continue to listen to your workforce! Use the talent that you have, because you have some significant talent! Very excited to be a part of this company!

See All 55 Reviews

Pinnacle Treatment Centers Photos

Pinnacle Treatment Centers photo of: Recovery Works Cambridge City
Pinnacle Treatment Centers photo of: Recovery Works Merrillville
Pinnacle Treatment Centers photo of: Recovery Works Mayfield
Pinnacle Treatment Centers photo of: Recovery Works Georgetown
Pinnacle Treatment Centers photo of: Hamilton Treatment Services
Pinnacle Treatment Centers photo of: Recovery Works London
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Pinnacle Treatment Centers Interviews



Getting an Interview

Getting an Interview





    Regional Human Resources Director Interview

    Anonymous Interview Candidate in Lexington, KY
    No Offer
    Negative Experience
    Average Interview


    I applied online. The process took 4 weeks. I interviewed at Pinnacle Treatment Centers (Lexington, KY) in October 2019.


    A highly unprofessional application/interview process.

    A recruiter reached out to me on LinkedIn to tell me about the opening which was a regional position covering two states. I reviewed the position and it sounded like something that matched my background and my wants for a new position. A few days after I applied, I had a phone interview with the same recruiter. It went well enough for me to be set up with an interview with the CHRO. Again, everything was going well. at this point. I met the recruiter the week after while he was in town for an informal meet-and-greet. The following week I was set up for two phone interviews with various operation leaders. My first call was almost 10 minutes late due to the interviewers previous meeting running over. Due to the leaders role in the company, I understood as I too have been in those back-to-back meetings. The conversation lasted about 15 minutes and was very informal. My second interview was with an SVP on a Friday morning but never happened. The person never called. I waited 30 minutes and texted the recruiter to see what happened. I got a few texts from them to say they will find out and let me know ASAP. That was almost two weeks ago. Coming from somebody who is in the HR field, I can say that two weeks with no communication is unacceptable at this point in the interview process. If somebody is not the right fit or the company is going in a different direction, let the candidates know. and don't ghost them.

    Interview Questions

    • Why do you want to work for Pinnacles? Why are you looking for another opportunity? What are your two strongest areas in employee relations? Describe your experience with the disciplinary action process.   Answer Question
See All 6 Interviews

Pinnacle Treatment Centers Awards & Accolades

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