Working at Pivotal Payments | Glassdoor

Pivotal Payments Overview

Montreal, QC (Canada)
201 to 500 employees
2003
Company - Private
Finance
Unknown / Non-Applicable
Pivotal Payments is a leading provider of technology-driven global payment processing solutions. With a focus on security and fueled by continuous investment in research, product development and innovation, we are shaping the future of payments.

As the ... Read more

Mission: Our mission is to provide valued processing solutions which make a positive material impact to the businesses of our merchants and partners across the globe.

Pivotal Payments – Why Work For Us?


Canada’s Leading Independent Payment Processor

Pivotal Payments is a leading provider of technology-driven global payment processing solutions for small to large enterprises in the point-of-sale, B2B and e-commerce industries. Our proprietary solutions include card-not-present, integrated POS and mobile payments that offer businesses efficiency and profitability across all sales channels and platforms. With a focus on security and fueled by continuous investment in research, product development and innovation, we are shaping the future of payments. Our goal is to maximize our clients’ revenues and performance by empowering them with safer and smarter transactions.

In order to deliver the best payment acceptance strategies to our clients, we operate multiple divisions dedicated to specific industry segments. Staffed with knowledgeable and experienced professionals, we work closely with our merchants and partners to determine which of the many services available today are best suited to their business needs.

Equally important to us is our unwavering commitment to excellence and merchant satisfaction. We strive to make it easy for our customers to do business with us.

Our Vision

To be a top tier Global Merchant Services Provider by creating a meaningful contribution to our clients, partners, employees, suppliers and shareholders.

Core Values

  • Commitment
  • Growth
  • Entrepreneurial
  • Relationships

Our culture promotes an environment of inclusion and respect!

The Pivotal culture promotes an environment of inclusion amd respect. All our employees appreciate the positive atmosphere this brings to the workplace and how it enhances both individual and team performance.

The diversity in our teams mirrors the diversity of the customers we serve. We all have our different roles to play and understand that they are all equally important.

Commitment is one of our core values and it is embodied in everything we do. We're committed to seeing our colleagues succeed and committed to delivering on excellence and merchant satisfaction each and every day.

Why Pivotal Payments

Choose a career, not just another job!
We provide hands on training and continuous support to employees! This is your opportunity to jump-start your career in a young and dynamic environment!

To sustain our tremendous growth in the payment processing industry, we are currently looking to expand our team to service both the Canadian and US market.

Pivotal Payments is a leading provider of global payment processing solutions to over 90,000 clients in virtually all industries. The company's robust technology-enabled payment systems, powered by GlobalOnePay, include card not present, integrated point of sale, mobile payments, terminal hardware and software and a host of value-added merchant services. The company's solutions enable businesses of all sizes to maximize their revenue, reduce costs and become more successful.

With a strong history of growth since 2003, Pivotal Payments now boasts over 550 employees and 1,500 sales partners, processing over US$15 billion in annual bankcard volume. Its management team includes seasoned industry executives that have built one of the fastest growing and successful organizations in the payment processing industry today. The company's mission is to provide valued processing solutions which make a positive material impact to the businesses of its merchants and partners around the globe.

Find out more at http://www.PivotalPayments.com or follow us on Twitter @pivotalpayments and LinkedIn

Our success can be measured by the thousands of satisfied new merchants that choose Pivotal each year, and is driven by our unwavering commitment to offer exceptional merchant services and support. In order to provide the optimal payment processing solutions to our merchants, we operate various business units dedicated to industry segments. Staffed with knowledgeable and experienced professionals, we work closely with our merchants to determine which of the many services available today are best suited to their business needs.

At Pivotal Payments, we stay at the forefront of the industry to ensure that we are always delivering the latest payment processing solutions. We are always seeking partnerships with vendors that we believe will add value to our merchants' businesses.

Equally important to us is our unwavering commitment to excellence and merchant satisfaction. At Pivotal Payments, we maintain working relationships with all of our merchants once their merchant account solutions are implemented. Our merchant support center is staffed with certified professionals who pride themselves on providing unparalleled merchant service & support including: dedicated relationship managers, 365 days/year telephone support, chargeback resolution management and handling, advanced fraud protection consulting and point-of-sale service & support. Our staff also monitors fluctuations in the industry rates and adjusts them to maximize your savings. They are always available to provide assistance through the growing phases of your business.

Pivotal Payments Reviews

3.1
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Approve of CEO
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Philip Fayer
23 Ratings
  • Helpful (2)

    "I like what I see"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Technical Operations in Phoenix, AZ
    Current Employee - Director Technical Operations in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pivotal Payments full-time (More than a year)

    Pros

    Although I recently started with Pivotal, I left a 20 year career with another company because I think Pivotal has a ton of potential and was expanding their operations in AZ. The old location in north phoenix is nice office, but the new office at Sky Song in south Scottsdale will help Pivotal recruit top talent from the entire valley. I like how “employee forward” Pivotal is, they took the time to establish 3 committees as a response to employee feedback in a survey. Now there are social events, improved training opportunities and enhanced communication tools to foster a connected and engaged workforce. As the company laid the foundation for its growth acquiring new tools, resources, and processes…. It means getting to “build new” more often than “doing the same thing that has been done the same way for years” creating lots of opportunity for personal growth and a challenging work environment rather than drone like drudgery.

    Cons

    Some functions are very eastern time zone centric, so hours of operation are very early for AZ participants. Not a real problem unless you are more of a night owl.

    Advice to Management

    Continue to invest in the people and the culture as they are critical to achieve the desired growth.

See All 47 Reviews

Pivotal Payments Photos

Pivotal Payments photo of: Training class
Pivotal Payments photo of: We love popcorn!
Pivotal Payments photo of: Software Developers
Pivotal Payments photo of: Giving back
Pivotal Payments photo of: Ben & Marvin
Pivotal Payments photo of: Muffin Morning
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Pivotal Payments Interviews

Experience

Experience
53%
26%
20%

Getting an Interview

Getting an Interview
33%
33%
13%
13
6

Difficulty

2.4
Average

Difficulty

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Average
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  1.  

    Director Technical Operations Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Pivotal Payments (Phoenix, AZ) in May 2017.

    Interview

    One initial call from the recruiter, then four individual phone interviews, and a final follow up call with the initial offer. I responded with a counter offer before accepting a mutually agreed upon modification to the initial offer.

    Interview Questions

    • About work history including various functional roles and capabilities   1 Answer
See All 15 Interviews

Pivotal Payments Awards & Accolades

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