Mission: Our mission is to provide valued processing solutions which make a positive material impact to the businesses of our merchants and partners across the globe.
At Pivotal Payments, we've prioritized creating a dynamic, efficient workforce and promoting a positive culture at all levels of the organization. An example of this is the repatriation of our off-shore Client Care center back to North America. This has led to significant improvements in not only customer experience levels, but also to greater job satisfaction for our employees.
We have also evaluated remuneration across North America to better align our Canadian and US compensation plans with industry norms and local markets. Most importantly, under the leadership of a newly reorganized and energized Operations department, we've made material changes to both our people and processes. We recognized where we needed to improve based on direct feedback, and most importantly have acted on it. We cannot change the past but are actively changing the future.
Improvements in communication, new training initiatives and career advancement opportunities allow us to celebrate, now more than ever, the individual successes of our people who give 100% each and every day. Thank you to everyone who is steadfast in continuing the journey together. We welcome talented individuals who seek to grow their careers with an industry leader and want to be challenged every day.
Our culture promotes an environment of inclusion and respect!
The Pivotal culture promotes an environment of inclusion amd respect. All our employees appreciate the positive atmosphere this brings to the workplace and how it enhances both individual and team performance.
The diversity in our teams mirrors the diversity of the customers we serve. We all have our different roles to play and understand that they are all equally important.
Commitment is one of our core values and it is embodied in everything we do. We're committed to seeing our colleagues succeed and committed to delivering on excellence and merchant satisfaction each and every day.
Pivotal Payments is a leading provider of technology-driven, end-to-end payment processing solutions. We service the global eCommerce, SMB acquiring and integrated payments (ISV) markets, enabling a wider range of payment acceptance solutions under one innovative platform.
Backed by experienced people, cutting edge technology and effective processes, we strive to create meaningful growth for our clients, partners and employees across multiple geographies and industries.
As a full-fledged merchant processor for all major card brands, plus a principal member of Interac® and UnionPay International, we provide direct connectivity with the world's largest payment networks to power your success.
To be a top tier Global Merchant Services Provider by creating a meaningful contribution to our clients, partners, employees, suppliers and shareholders.
I have been working at Pivotal Payments full-time (More than a year)
Although I recently started with Pivotal, I left a 20 year career with another company because I think Pivotal has a ton of potential and was expanding their operations in AZ. The old location in north phoenix is nice office, but the new office at Sky Song in south Scottsdale will help Pivotal recruit top talent from the entire valley. I like how “employee forward” Pivotal is, they took the time to establish 3 committees as a response to employee feedback in a survey. Now there are social events, improved training opportunities and enhanced communication tools to foster a connected and engaged workforce. As the company laid the foundation for its growth acquiring new tools, resources, and processes…. It means getting to “build new” more often than “doing the same thing that has been done the same way for years” creating lots of opportunity for personal growth and a challenging work environment rather than drone like drudgery.
Some functions are very eastern time zone centric, so hours of operation are very early for AZ participants. Not a real problem unless you are more of a night owl.
Advice to Management
Continue to invest in the people and the culture as they are critical to achieve the desired growth.
I applied through an employee referral. I interviewed at Pivotal Payments (Phoenix, AZ) in May 2017.
One initial call from the recruiter, then four individual phone interviews, and a final follow up call with the initial offer. I responded with a counter offer before accepting a mutually agreed upon modification to the initial offer.
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