Working at PlumChoice | Glassdoor

PlumChoice Overview

Work Here? Get a Free Employer Account
Lowell, MA
501 to 1000 employees
2001
Company - Private
Information Technology
$100 to $500 million (USD) per year
Unknown
PlumChoice is purpose‑built to solve complex technical needs, forging brand loyalty and increased revenues for our partners.

Fortune 1000 manufacturers, retailers, telcos, cable providers, and software companies partner with PlumChoice to deliver ... Read more

Mission: At PlumChoice, our team is transforming the technology services industry. We are delivering more efficient, responsive and innovative technology solutions for our partners’ businesses to succeed. We value innovation and a collaborative style and are looking for highly ... Read more

PlumChoice Reviews

2.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Robert P. Badavas
55 Ratings
  • "Technical support if you don't mind being told take it elsewhere."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Nashville, TN
    Former Employee - Technical Support Representative in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PlumChoice full-time (More than a year)

    Pros

    Work at home (but only if you have good internet connection)

    Cons

    Won an award (and money) for customer relations, next day was given a warning and told not to spend as much time with customers.
    Was told I had the best issue resolution of the entire team and was then told a week later to hand off customers before completion.

    Advice to Management

    Decide if you are going to do the support, and then let the tech do the job you employed them for.

See All 119 Reviews

PlumChoice Interviews

Experience

Experience
42%
23%
33%

Getting an Interview

Getting an Interview
42%
33%
14%
4
4

Difficulty

2.3
Average

Difficulty

Hard
Average
Easy
  1.  

    Remote Services Technician Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at PlumChoice in August 2015.

    Interview

    Interview had nothing to do with TECHNICAL side of things. They ask bunch of questions that would not HELP a customer resolve their issue. They ask bunch of CONFLICT questions within the management If you are a TECHNICIAN stay away, would help you in the long run.. Wouldn't recommend.

    Interview Questions

See All 21 Interviews

PlumChoice Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Work at PlumChoice? Share Your Experiences

PlumChoice
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or