I have been working at Pottery Barn part-time (More than 3 years)
Great team of people to work with, and customers are usually easy to work with. I love helping them find beautiful things for their homes and gifts.
Because the pay is not stellar, a lot of sales people work there for the benefit of the discount. Upper management keeps changing the discount, especially on sale items, so much so that keeping up is difficult. The discount promotes loyalty, since the hourly pay is not going to make you rich. I wish they would be more consistent. Also, the entire William-Sonoma system of stores need new POS equipment. Constantly having problems with them.
Advice to Management
Listen to your front line employees. Take better care of them. By not promoting from within, you are losing valuable talent. Replace the out dated equipment. Enable employees to practice "Total quality management" and stores will thrive. Remember the goals Howard set out in the beginning.
I applied in-person. I interviewed at Pottery Barn (Palm Desert, CA) in April 2017.
Brief and I was asked about my previous job. Interview lasted 25 minutes. I was offered the job on the spot verbally by the general store manager however they have not treated me as priority/new hire even after 2 weeks they still were not able to give me a call back after I called for the status of the background check which passed also all of my references which passed and still no start date. Very unprofessional. With my 8 years of retail experience this was the most uncalled process I have ever been through. If they are already treating me this way then that's usually how they will treat you behind closed doors. I don't think giving someone the waiting feeling is professional at all. It just shows how retail has incompetence of just a simple hiring process. I would not want to work here at all. I hope you are mindful when applying here.
What you think I am still waiting around to hear from you? Get real and Get Professional. I am human and have student loans and 20 hours per week is not realistic especially when you have me waiting around. I know how retail is and hours are cut. How can they think someone can live off 20 hours per week. I hope the CEO see's this.
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