Working at Pottery Barn | Glassdoor

Pottery Barn Overview

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San Francisco, CA
5001 to 10000 employees
1986
Subsidiary or Business Segment
Retail
$500 million to $1 billion (USD) per year
Unknown

Working at Pottery Barn

The Pottery Barn family of brands has everything you need to make a house into a home, through every life stage. Pottery Barn was founded on the idea that home furnishings should be exceptional in comfort, quality, style, and value. Pottery Barn Kids offers exclusive ... Read more

Pottery Barn Reviews

2.8
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Approve of CEO
Pottery Barn President Laura J. Alber
Laura J. Alber
241 Ratings
  • Helpful (5)

    "Does anyone in upper management even read these reviews?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in San Antonio, TX
    Current Employee - Sales Associate in San Antonio, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Pottery Barn part-time (More than 3 years)

    Pros

    Great team of people to work with, and customers are usually easy to work with. I love helping them find beautiful things for their homes and gifts.

    Cons

    Because the pay is not stellar, a lot of sales people work there for the benefit of the discount. Upper management keeps changing the discount, especially on sale items, so much so that keeping up is difficult. The discount promotes loyalty, since the hourly pay is not going to make you rich. I wish they would be more consistent. Also, the entire William-Sonoma system of stores need new POS equipment. Constantly having problems with them.

    Advice to Management

    Listen to your front line employees. Take better care of them. By not promoting from within, you are losing valuable talent. Replace the out dated equipment. Enable employees to practice "Total quality management" and stores will thrive. Remember the goals Howard set out in the beginning.

See All 629 Reviews

Pottery Barn Interviews

Experience

Experience
71%
17%
10%

Getting an Interview

Getting an Interview
52%
21%
11%
7
5
1
0

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1.  

    Stocker Interview

    Anonymous Employee in Palm Desert, CA
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Pottery Barn (Palm Desert, CA) in April 2017.

    Interview

    Brief and I was asked about my previous job. Interview lasted 25 minutes. I was offered the job on the spot verbally by the general store manager however they have not treated me as priority/new hire even after 2 weeks they still were not able to give me a call back after I called for the status of the background check which passed also all of my references which passed and still no start date. Very unprofessional. With my 8 years of retail experience this was the most uncalled process I have ever been through. If they are already treating me this way then that's usually how they will treat you behind closed doors. I don't think giving someone the waiting feeling is professional at all. It just shows how retail has incompetence of just a simple hiring process. I would not want to work here at all. I hope you are mindful when applying here.
    What you think I am still waiting around to hear from you? Get real and Get Professional. I am human and have student loans and 20 hours per week is not realistic especially when you have me waiting around. I know how retail is and hours are cut. How can they think someone can live off 20 hours per week. I hope the CEO see's this.

    Interview Questions

    • Tell me about your work experience?
      Are you okay with using a ladder?
      Are you okay with finding merchandise?
      Are you okay with 20 hours per week?
      Are you okay with unloading a truck?  
      Answer Question
See All 124 Interviews

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