Working at Press Ganey | Glassdoor

Press Ganey Overview

South Bend, IN
1001 to 5000 employees
Company - Private
Health Care Services & Hospitals
$50 to $100 million (USD) per year
Press Ganey pioneered the health care performance improvement movement more than 30 years ago, and continues to be recognized as a leading innovator in the field. Since the company’s founding in 1985, Press Ganey has expanded its suite of solutions, strategic advisory ... Read more

Mission: Our mission is to reduce patient suffering by supporting the delivery of safe, high-quality, patient-centered care. We partner with providers to capture the voices of patients, physicians, nurses and employees to gain insights to address unmet needs. Through the use of ... Read more

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Press Ganey – Why Work For Us?

Press Ganey is a mission-driven company committed to reducing patient and caregiver suffering and improving the safety, quality and experience of care. This mission unites our brand, culture, comprehensive suite of health care solutions and award-winning advisory services.
Our commitment to reducing patient suffering and improving the safety, quality, and experience of care can be seen in everything that we do. Led by a highly skilled and experienced executive team, Press Ganey embraces partnership, innovation and service as core values to inspire us to be the best, and help bring out the best in our clients. Every day, we partner with more than 33,000 health care organizations across the continuum of care to advance the quality of care and stakeholder satisfaction. We constantly push ourselves to deliver cutting-edge solutions and research by fostering an innovative work environment that rewards passion, ingenuity, and an unrelenting focus on client service and support.
Our innovative team members are located at our offices in Boston, Chicago, South Bend, Baltimore, Charlotte and Kansas City, as well as at a number of offsite locations for associates in specific positions.
To further our mission of improving the patient experience, Press Ganey established the Institute for Innovation, an independent, nonprofit research collaborative, in 2012 to bring together prominent health care executives and industry leaders to better understand and act upon the patient voice. Through this collaboration, the Institute conducts ground-breaking research studies and publishes practical findings to help caregivers deliver better care and ultimately advance the science of improving patient care and performance.

While Press Ganey is continuously growing and evolving, our mission, vision and values remain at the core of all endeavors. Everything that we do is in pursuit of reducing patient suffering. We embrace partnership, innovation and service as core values to inspire us to be the best, and help bring out the best in our clients:

  • We lead with patient safety as the platform for patient-centered care.
  • We offer data, insights and expertise to understand and act on patient needs.
  • We help create the best working environment for caregivers to meet those needs.

Our core values support a work environment that is conducive to productivity, collaboration and innovation:

  • We offer a safe, respectful and supportive work environment.
  • We operate as an empowered team fulfilling on a shared mission.
  • We are personally comitted to excellence every day.
  • We are community-minded and environmentally aware.

Press Ganey team members also enjoy collaborating outside of the office. Below are several opportunities Press Ganey provides its employees to connect with colleagues and give back to the community:

  • Annual community service day
  • Charity runs/walks
  • Summer picnics
  • Office celebrations
  • Sporting events
  • Team retreats and dinners

At Press Ganey, we demonstrate a caring philosophy and commitment to our associates. Our competitive benefits package offers employees security for today and tomorrow. Benefits include but are not limited to:

  • For the 7th consecutive year, Press Ganey is absorbing all health care increases on behalf of its employees. The company continues to offer an array of high-quality plans through Anthem BCBS, including medical, prescription drug, vision and dental coverage. Associates who participate in annual wellness screenings receive a significant discount on medical premiums.
  • Nine paid holidays and paid leave for vacations, sick leave and personal days.
  • Flexible spending accounts enable employees to use pre-tax dollars for non-reimbursable medical and dependent care expenses.
  • Profit sharing and 401(k) programs allow employees to build financial security.
  • Tuition assistance gives employees the opportunity to continue their education and improve their skills.
  • Employee assistance, including counseling and other resources, supports employees and their families and helps them maintain a healthy work/life balance.
  • Access to a variety of voluntary benefits including prepaid legal, critical illness, auto/home, and pet insurance.
  • We continue to expand our corporate wellness program to promote a healthy culture. Press Ganey offers incentives for taking a well-being assessment and biometric screening, for seeking preventative care and completing a lifestyle program, such as a tobacco cessation program.

Press Ganey has a longstanding tradition of measuring employee engagement and satisfaction through our own engagement survey tool. Insights gathered from these surveys are used to continually improve the organization based on employee feedback.

In 2018, we saw an extraordinary participation rate of 93% with a total of 1,065 associates completing the survey. Associate “Pride in the Organization” remained high, with an incredible 98% favorable rating. Similarly, “Likelihood to Recommend” Press Ganey as a good place to work was near record high with a 96% favorable rating.

Press Ganey Thought Leaders and subject matter experts drive the industry dialogue around transforming care. With deep expertise in key domains including safety and high reliability, clinical and operational excellence, patient experience, consumerism and workforce engagement, our thought leaders deliver unmatched value and knowledge as they partner with our clients to help them achieve sustainable, cross-domain success and transform care delivery.

Leveraging rigorous statistical analysis and deep patient data from the nation’s largest patient experience database, Press Ganey thought leaders and experts provide insights for competing in the value-driven health care marketplace through the improvement of the safety, quality, cost and overall experience of care. To engage audiences across the continuum, they regularly speak at industry conferences, events and client facilities and write blogs, articles and white papers. Visit our Speaker’s Bureau page to learn more about each of our agenda setting speakers, and learn proven best practices for driving performance across care domains by reviewing our resources page.

Press Ganey Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
208 Ratings
  • "Great place to work with awesome mission!!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Press Ganey full-time (More than 3 years)


    Good teamwork, positive feedback from managers, positive mission, challenging work, good work/life balance


    Better training program for our department

    Advice to Management

    Keep up the good work!

See All 311 Reviews

Press Ganey Photos

Press Ganey photo of: Chicago Holiday Party
Press Ganey photo of: 2019 National Sales Meeting
Press Ganey photo of: Annual National Client Conference 2018
Press Ganey photo of: Pat Ryan and Joe Greskoviak on stage at the Annual National Client Conference
Press Ganey photo of: PG Employees at Annual National Client Conference
Press Ganey photo of: PG Employees at Annual National Client Conference
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Press Ganey Interviews



Getting an Interview

Getting an Interview




  1. Helpful (8)  

    Advisor Interview

    Anonymous Employee in South Bend, IN
    Accepted Offer
    Positive Experience
    Difficult Interview


    I applied online. I interviewed at Press Ganey (South Bend, IN) in January 2013.


    It's basically a 4 step process. You have the initial call with the hiring manager. Then you do an interview through a program called HireVue, where questions flash onto the screen and you answer them speaking directly into your webcam. There's nobody on the other end - just the program and a 3-minute timer per question - so you must be clear and succinct. After that, you have an interview with a group that would eventually be your peers. If that group gives the green light, you move on to a final in-person interview where you deliver a presentation with a set of recommendations based off of data from a dummy Press Ganey account to a group of senior PG managers/directors who are acting as the board of a hospital.

    Interview Questions

    • We've had an advisor for a couple years now and haven't gotten the results we wanted. Why will you be any different?   Answer Question
See All 55 Interviews

Press Ganey Awards & Accolades

  • The Best Management Consulting Firms for 2018, Forbes Magazine, 2018
  • Fastest Growing Firms 2018, Consulting Magazine, 2018
  • Seven Small Jewels, Consulting Magazine, 2018
  • 150 Great Places to Work in Healthcare, Becker’s Hospital Review, 2015
  • 150 Great Places to Work in Healthcare, Becker's Hospital Review, 2016
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Pledges & Certifications

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

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