Press Ganey Career Overview | Glassdoor

Press Ganey Overview

South Bend, IN
1001 to 5000 employees
1985
Company - Private
Health Care
$50 to $100 million (USD) per year

Working at Press Ganey

Press Ganey has offices in Baltimore, Boston, Charlotte, Chicago and South Bend, Indiana.

Recognized as a leader in performance improvement for over 30 years, Press Ganey partners with more than 33,000 health care organizations worldwide to create and ... Read more

Mission: Our mission is to help health care organizations deliver high-quality, efficient care and improve the patient experience. We do this by capturing the voice of the patient through innovative techniques and then our advanced analytics and expert advisors implement improvements to ... Read more

Company Updates

  • We’re thrilled to announce that renowned author and health care visionary Dr. Atul Gawande will join ABC News’ Good Morning America co-anchor Robin Roberts on the roster of keynote speakers for Press Ganey’s 2017 National Client Conference.

  • Thrilled to announce co-anchor of ABC News’ Good Morning America Robin Roberts as the keynote for the 2017 Press Ganey National Client Conference! Learn more: http://glassdoor.com/slink.htm?key=vQFxM

    Robin Roberts to Deliver Keynote Address at Press Ganey's 2017 National Client Conference

    BOSTON-( BUSINESS WIRE )- Press Ganey today announced that Robin Roberts, co-anchor of ABC's "Good Morning America" and renowned newscaster will deliver the keynote address at its 2017 National Client Conference, November 1-3 in Orlando, Florida.

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Press Ganey – Why Work For Us?


Press Ganey Associates was co-founded by two Notre Dame Professors, Dr. Irwin Press and Dr. Rod Ganey in 1985. Dr. Press, a professor of medical anthropology, took a unique interest in understanding the patient experience and became an expert within the field. Recognizing the need to systematically and scientifically measure patient satisfaction, Dr. Press joined forces with Dr. Rod Ganey, an expert in statistics. The two developed a survey and together, they founded Press Ganey.
 
While remaining faithful to our founders’ mission, we are again transforming health care as we redefine the patient experience and forge the path to allow the voice of every patient to be heard. Our team is constantly innovating and collaborating to ensure we push the boundaries of our industry to the next level. The majority of these innovative team members work at one of our five offices, located in Baltimore, Boston, Charlotte, Chicago, Kansas City and South Bend; however, we do employ offsite associates for specific positions. We invite you to learn more about our  executive team.
 
To further advance the science of improving patient care, Press Ganey established the  Institute for Innovation, an independent, nonprofit research collaborative. The Institute brings together prominent health care leaders from across the industry to identify aspects of patient care that would benefit from improvement and to develop solutions that will positively affect experiences and outcomes.

Press Ganey has grown and evolved significantly over the past few years. But what hasn’t changed is the fact that this company has always had a strong mission to help clients improve the care they provide to patients. People work here because they are motivated by doing meaningful work.

In 2013, with the help of our associates, we revisited our mission, vision, and values, and adapted it to better reflect who we are now, as well as who we will be in the future. Formalizing our new mission, vision and values builds on our company’s strong foundation, acknowledges our associates’ contributions to our success, and provides strategies for future growth. Additionally, in 2014, we piloted a successful corporate mentoring program, so we are currently implementing the program across the company in second quarter 2015.

Through our service and performance programs, we recognize the commitment our associates bring to work every day. Our core values reflect the shared values that influence everything our organization does:

  • We listen. We learn. We lead.
  • We care about each other and foster collaboration.
  • We commit to excellent service and are passionate about our work.
  • We act with integrity and hold ourselves accountable.
  • We communicate with transparency.
  • We are innovative thinkers.

Our team members also enjoy collaborating outside of the office and having some fun! Here are a few of the opportunities Press Ganey provides to connect with colleagues and give back to the community:

  • Annual community service day
  • Charity runs/walks
  • Summer picnics
  • Office celebrations and happy hours
  • Sporting events
  • Team retreats and dinners


We work hard to provide a comprehensive suite of benefits to offer quality, affordable options for all associates.

  • Our health insurance provides medical, prescription drug, vision and dental coverage.
  • Paid leave includes vacations, sick leave and personal days.
  • Flexible spending accounts enable associates to use pre-tax dollars for non-reimbursable medical and dependent care expenses.
  • Life and disability insurance (short-term and long-term) is paid by Press Ganey.
  • Profit sharing and 401(k) programs (with employer matching) allow associates to build financial security.
  • Tuition assistance gives associates the opportunity to continue their education and improve their skills and knowledge.
  • Employee assistance, including counseling and other resources, supports associates and their families and helps them maintain a healthy work/life balance.
  • We continue to expand our corporate wellness program to promote a healthy culture. Press Ganey offers incentives for taking a well-being assessment and biometric screening, for seeking preventive care, and completing a lifestyle program, such as a tobacco cessation program.

At Press Ganey, we have a longstanding tradition of measuring our associates' satisfaction and engagement and using insights from the survey to continually improve our organization. We are proud to share the outstanding results of our 2014 Associate Partnership Survey!

Overall, we reached an all-time high participation of 96%, and even more noteworthy, we saw our engagement/satisfaction rates improve across all functional areas and within each category from 2013 to 2014. For example, we received “off the charts” ratings for meaningful work, quality products and services, collaboration with colleagues and relationships with direct managers. Also, we received more than 2,400 written comments, and our CEO, Pat Ryan, personally read every one.

Our associates continue to provide honest and constructive feedback and leadership continues to act on that feedback; a winning combination for making Press Ganey a great place to work!

Press Ganey is changing the dialogue in the health care industry to help organizations achieve patient-centered care by focusing on reducing suffering to drive greater engagement and better outcomes. As we continue to innovate, we are building actionable services to address patient suffering and ultimately deliver a better patient experience. Clients, including leadership, managers and clinicians, embrace this mission as it resonates with them as their driving reason for being in health care.

We invite you to review our Thought Leadership articles and white papers to gain a better understanding of how we are partnering with health care organizations to transform the patient experience.

Press Ganey Reviews

3.5
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Recommend to a friend
Approve of CEO
Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
143 Ratings
  • "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Technician in South Bend, IN
    Current Employee - Service Desk Technician in South Bend, IN
    Recommends
    Positive Outlook

    I have been working at Press Ganey full-time (Less than a year)

    Pros

    Great benefits. 401k. 28 paid days off and 8 paid holidays per year.

    Cons

    Slow progress technology wise. Very top heavy management style. Disconnect from C level to associate level.

    Advice to Management

    Open more lines of communication. Invest more resources into internal tools.

See All 222 Reviews

Press Ganey Photos

Press Ganey photo of: Chicago employees lend a hand
Press Ganey photo of: South Bend volunteers helped build a house through Habitat Build
Press Ganey photo of: South Bend volunteers at the Youth Services Bureau, safe house for young kids and teenagers
Press Ganey photo of: South Bend volunteers helped build a house through Habitat Build
Press Ganey photo of: Lake Mary showed their support at the local food bank
Press Ganey photo of: The Virginia Beach office on Community Service Day
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Press Ganey Interviews

Experience

Experience
54%
24%
21%

Getting an Interview

Getting an Interview
62%
16%
13%
2
2
2

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Engineer Interview

    Anonymous Employee in South Bend, IN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Press Ganey (South Bend, IN).

    Interview

    This is about the only negative I have w this company. This process was so drawn out and took literally several months to get hired on. Several phone interviews and one in person. These processes may have since changed but it was typical w the interview process. I was greatly disappointed w HR during this process but once hired in they are a great asset and there to help

    Interview Questions

    • What do you do when things go wrong w a big project you're working on   1 Answer

    Negotiation

    None, the hiring manager knew how to handle this and took care of this and got me the best offer. Was very pleased w this

See All 40 Interviews

Press Ganey Awards & Accolades

  • Top 150 Top Places to Work in Healthcare, Becker's Hospital Review, 2017
  • 150 Great Places to Work in Healthcare, Becker's Hospital Review, 2016
  • 150 Great Places to Work in Healthcare, Becker’s Hospital Review, 2015
  • Telly Award : The Voices of Health Care(Documentary and Corporate Image), The Tellys, 2014
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Work at Press Ganey? Share Your Experiences

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