Working at Press Ganey | Glassdoor

Press Ganey Overview

South Bend, IN
1001 to 5000 employees
1985
Company - Private
Health Care Services & Hospitals
$50 to $100 million (USD) per year

Working at Press Ganey

Press Ganey has offices in Baltimore, Boston, Charlotte, Chicago and South Bend, Indiana.

Recognized as a leader in performance improvement for over 30 years, Press Ganey partners with more than 33,000 health care organizations worldwide to create and ... Read more

Mission: Our mission is to help health care organizations deliver high-quality, efficient care and improve the patient experience. We do this by capturing the voice of the patient through innovative techniques and then our advanced analytics and expert advisors implement improvements to ... Read more

Company Updates

  • Press Ganey Named to Consulting Magazine’s 2018 List of “Seven Small Jewels”

    Press Ganey today announced that its strategic consulting practice has been named as one of Consulting magazine’s 2018 “Seven Small Jewels”. The annual award highlights seven standout firms that are breaking new ground in consulting. Press Ganey was recognized for its innovative consulting approach in working with health care clients to build high reliability cultures based on principles derived from high risk industries, and create continuous, sustainable improvements.

    Read more here: http://glassdoor.com/slink.htm?key=vQj1j

  • Patient Experience: Meeting Patient Needs and Transforming the Care Experience

    Watch Here: http://glassdoor.com/slink.htm?key=vQj1s

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Press Ganey – Why Work For Us?


Press Ganey Associates was co-founded by two Notre Dame Professors, Dr. Irwin Press and Dr. Rod Ganey in 1985. Dr. Press, a professor of medical anthropology, took a unique interest in understanding the patient experience and became an expert within the field. Recognizing the need to systematically and scientifically measure patient satisfaction, Dr. Press joined forces with Dr. Rod Ganey, an expert in statistics. The two developed a survey and together, they founded Press Ganey.
 
While remaining faithful to our founders’ mission, we are again transforming health care as we redefine the patient experience and forge the path to allow the voice of every patient to be heard. Our team is constantly innovating and collaborating to ensure we push the boundaries of our industry to the next level. The majority of these innovative team members work at one of our five offices, located in Baltimore, Boston, Charlotte, Chicago, Kansas City and South Bend; however, we do employ offsite associates for specific positions. We invite you to learn more about our  executive team.
 
To further advance the science of improving patient care, Press Ganey established the  Institute for Innovation, an independent, nonprofit research collaborative. The Institute brings together prominent health care leaders from across the industry to identify aspects of patient care that would benefit from improvement and to develop solutions that will positively affect experiences and outcomes.

Press Ganey has grown and evolved significantly over the past few years. But what hasn’t changed is the fact that this company has always had a strong mission to help clients improve the care they provide to patients. People work here because they are motivated by doing meaningful work.

In 2013, with the help of our associates, we revisited our mission, vision, and values, and adapted it to better reflect who we are now, as well as who we will be in the future. Formalizing our new mission, vision and values builds on our company’s strong foundation, acknowledges our associates’ contributions to our success, and provides strategies for future growth. Additionally, in 2014, we piloted a successful corporate mentoring program, so we are currently implementing the program across the company in second quarter 2015.

Through our service and performance programs, we recognize the commitment our associates bring to work every day. Our core values reflect the shared values that influence everything our organization does:

  • We listen. We learn. We lead.
  • We care about each other and foster collaboration.
  • We commit to excellent service and are passionate about our work.
  • We act with integrity and hold ourselves accountable.
  • We communicate with transparency.
  • We are innovative thinkers.

Our team members also enjoy collaborating outside of the office and having some fun! Here are a few of the opportunities Press Ganey provides to connect with colleagues and give back to the community:

  • Annual community service day
  • Charity runs/walks
  • Summer picnics
  • Office celebrations and happy hours
  • Sporting events
  • Team retreats and dinners


We work hard to provide a comprehensive suite of benefits to offer quality, affordable options for all associates.

  • Our health insurance provides medical, prescription drug, vision and dental coverage.
  • Paid leave includes vacations, sick leave and personal days.
  • Flexible spending accounts enable associates to use pre-tax dollars for non-reimbursable medical and dependent care expenses.
  • Life and disability insurance (short-term and long-term) is paid by Press Ganey.
  • Profit sharing and 401(k) programs (with employer matching) allow associates to build financial security.
  • Tuition assistance gives associates the opportunity to continue their education and improve their skills and knowledge.
  • Employee assistance, including counseling and other resources, supports associates and their families and helps them maintain a healthy work/life balance.
  • We continue to expand our corporate wellness program to promote a healthy culture. Press Ganey offers incentives for taking a well-being assessment and biometric screening, for seeking preventive care, and completing a lifestyle program, such as a tobacco cessation program.

At Press Ganey, we have a longstanding tradition of measuring our associates' satisfaction and engagement and using insights from the survey to continually improve our organization. We are proud to share the outstanding results of our 2014 Associate Partnership Survey!

Overall, we reached an all-time high participation of 96%, and even more noteworthy, we saw our engagement/satisfaction rates improve across all functional areas and within each category from 2013 to 2014. For example, we received “off the charts” ratings for meaningful work, quality products and services, collaboration with colleagues and relationships with direct managers. Also, we received more than 2,400 written comments, and our CEO, Pat Ryan, personally read every one.

Our associates continue to provide honest and constructive feedback and leadership continues to act on that feedback; a winning combination for making Press Ganey a great place to work!

Press Ganey is changing the dialogue in the health care industry to help organizations achieve patient-centered care by focusing on reducing suffering to drive greater engagement and better outcomes. As we continue to innovate, we are building actionable services to address patient suffering and ultimately deliver a better patient experience. Clients, including leadership, managers and clinicians, embrace this mission as it resonates with them as their driving reason for being in health care.

We invite you to review our Thought Leadership articles and white papers to gain a better understanding of how we are partnering with health care organizations to transform the patient experience.

Press Ganey Reviews

3.8
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Recommend to a friend
Approve of CEO
Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
160 Ratings
  • Featured Review

    Helpful (2)

    "Love the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Press Ganey full-time

    Pros

    The company is Mission Driven, focused on working with our clients to transform the way care is delivered to patients and families and supporting care givers.
    The company is constantly innovating, challenging us all to be disruptive and ensure we are leading the industry.
    The company supports it’s associates, numerous people who have had personal issues are quietly supporter, we support multiple charities including giving a day of service to all our communities and recently deidicated two Nicu rooms to our local hospital.
    The company has absorbed health benefit increases for 6 years.... merit increses have taken place for the last 6 years, the company pays close attention to non-executive positions and appreciates the value of these decision to their associate.
    Transparency- you can email the CEO and he’ll respond.
    Investment- are IT budget and spending on our team has tripled in recent years
    Many promotions from within...company manages a tight budget and has never had a layoff in my many years

    Cons

    It’s fast paced if you dont like change and to be challenged this place isnt for you. It’s a demanding work enviroment and the rate of change in healthcare is dynamic...it’s a cycle of innovation and self disruption, can be fun can be daunting! Company manages a tight budget, I’d always like more!

    Advice to Management

    It’s a great place to work, as we keep growing make sure we dont lose the culture that we’ve created. Keep the communication coming! Give us more Pizza.

See All 245 Reviews

Press Ganey Photos

Press Ganey photo of: Chicago Holiday Party
Press Ganey photo of: Charlotte Holiday Party
Press Ganey photo of: Charlotte Holiday Party
Press Ganey photo of: Charlotte Holiday Party
Press Ganey photo of: Charlotte Holiday Party
Press Ganey photo of: Charlotte Holiday Party
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Press Ganey Interviews

Experience

Experience
52%
24%
24%

Getting an Interview

Getting an Interview
65%
17%
12%
2
2
2

Difficulty

3.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (5)  

    Vice President Interview

    Anonymous Interview Candidate in South Bend, IN
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 8 weeks. I interviewed at Press Ganey (South Bend, IN) in October 2017.

    Interview

    After submitting application on line, I was contacted by recruiter who seemed impressed with my credentials. I moved along through four levels of interviews as well as an online "assessment". Upon completing the assessment, I heard nothing. I sent two emails over the course of 3 weeks to follow up with no reply. Two phone calls also went unanswered. The courtesy of a simple rejection would have been appreciated after investing many hours of time in this process. For a company whose sole purpose is to create a better experience for patients and employees, my experience would indicate they need to look inward.

    Interview Questions

See All 44 Interviews

Press Ganey Awards & Accolades

  • 150 Great Places to Work in Healthcare, Becker’s Hospital Review, 2015
  • 150 Great Places to Work in Healthcare, Becker's Hospital Review, 2016
  • Top 150 Top Places to Work in Healthcare, Becker's Hospital Review, 2017
  • Telly Award : The Voices of Health Care(Documentary and Corporate Image), The Tellys, 2014
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