Mission: Our mission is to help health care organizations deliver high-quality, efficient care and improve the patient experience. We do this by capturing the voice of the patient through innovative techniques and then our advanced analytics and expert advisors implement improvements to ...
Press Ganey Named to Consulting Magazine’s 2018 List of “Seven Small Jewels”
Press Ganey today announced that its strategic consulting practice has been named as one of Consulting magazine’s 2018 “Seven Small Jewels”. The annual award highlights seven standout firms that are breaking new ground in consulting. Press Ganey was recognized for its innovative consulting approach in working with health care clients to build high reliability cultures based on principles derived from high risk industries, and create continuous, sustainable improvements.
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Patient Experience: Meeting Patient Needs and Transforming the Care Experience
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Press Ganey has grown and evolved significantly over the past few years. But what hasn’t changed is the fact that this company has always had a strong mission to help clients improve the care they provide to patients. People work here because they are motivated by doing meaningful work.
In 2013, with the help of our associates, we revisited our mission, vision, and values, and adapted it to better reflect who we are now, as well as who we will be in the future. Formalizing our new mission, vision and values builds on our company’s strong foundation, acknowledges our associates’ contributions to our success, and provides strategies for future growth. Additionally, in 2014, we piloted a successful corporate mentoring program, so we are currently implementing the program across the company in second quarter 2015.
Through our service and performance programs, we recognize the commitment our associates bring to work every day. Our core values reflect the shared values that influence everything our organization does:
Our team members also enjoy collaborating outside of the office and having some fun! Here are a few of the opportunities Press Ganey provides to connect with colleagues and give back to the community:
We work hard to provide a comprehensive suite of benefits to offer quality, affordable options for all associates.
At Press Ganey, we have a longstanding tradition of measuring our associates' satisfaction and engagement and using insights from the survey to continually improve our organization. We are proud to share the outstanding results of our 2014 Associate Partnership Survey!
Overall, we reached an all-time high participation of 96%, and even more noteworthy, we saw our engagement/satisfaction rates improve across all functional areas and within each category from 2013 to 2014. For example, we received “off the charts” ratings for meaningful work, quality products and services, collaboration with colleagues and relationships with direct managers. Also, we received more than 2,400 written comments, and our CEO, Pat Ryan, personally read every one.
Our associates continue to provide honest and constructive feedback and leadership continues to act on that feedback; a winning combination for making Press Ganey a great place to work!
Press Ganey is changing the dialogue in the health care industry to help organizations achieve patient-centered care by focusing on reducing suffering to drive greater engagement and better outcomes. As we continue to innovate, we are building actionable services to address patient suffering and ultimately deliver a better patient experience. Clients, including leadership, managers and clinicians, embrace this mission as it resonates with them as their driving reason for being in health care.
I have been working at Press Ganey full-time
The company is Mission Driven, focused on working with our clients to transform the way care is delivered to patients and families and supporting care givers.
The company is constantly innovating, challenging us all to be disruptive and ensure we are leading the industry.
The company supports it’s associates, numerous people who have had personal issues are quietly supporter, we support multiple charities including giving a day of service to all our communities and recently deidicated two Nicu rooms to our local hospital.
The company has absorbed health benefit increases for 6 years.... merit increses have taken place for the last 6 years, the company pays close attention to non-executive positions and appreciates the value of these decision to their associate.
Transparency- you can email the CEO and he’ll respond.
Investment- are IT budget and spending on our team has tripled in recent years
Many promotions from within...company manages a tight budget and has never had a layoff in my many years
It’s fast paced if you dont like change and to be challenged this place isnt for you. It’s a demanding work enviroment and the rate of change in healthcare is dynamic...it’s a cycle of innovation and self disruption, can be fun can be daunting! Company manages a tight budget, I’d always like more!
Advice to Management
It’s a great place to work, as we keep growing make sure we dont lose the culture that we’ve created. Keep the communication coming! Give us more Pizza.
I applied online. The process took 1+ week. I interviewed at Press Ganey (South Bend, IN) in January 2013.
In person interview 1
In person interview 2
My only complaint was the company they used for the background check. They called me over 10 times to ask the exact same question. They also harassed my references (who were professionals) and made me look bad to my references.