Mission: We provide more than just home security products. We also offer convenience and safety through our home automation, GPS, and surveillance products. Our wireless home security systems and products allow consumers to protect their homes and loved ones at an affordable price.
I have been working at Protect America full-time (More than 5 years)
Close to food locations.
Lots of opportunity for overtime
Decent benefit packages
Break room with games
Laid back environment
Processes need improvement
High turn over
Agent are underpaid
Lack team and individual building
Agents wages are a direct reflection of the companies changes and investments
Uncomfortable chairs and desks need updating
Advice to Management
Are your team members happy to be there? Do you even know anything about them? Spend more time investing in your people and help them challenge who they limit themselves to be. Don’ t continue to train new people, refresh- train the ones that you have. Create better incentive for longevity, build more tenured and skilled people to be the majority, not the minority of the company.
Creating a more challenged environment leaves less room for mistakes and creates more money and time to invest in the experience of your people too. Not just the Customers Experience at the expense of those who are there to help the mission.
I applied through an employee referral. I interviewed at Protect America (Austin, TX).
Before you speak to the interviewer, you take a few reading and writing tests on a computer. They were easy multiple choice questions, just filling the space with the correct word or words, and the writing was to check your words per minute. After that, the recruiter gives you a tour of the building and takes you to the room where the actual interview will take place. The interview was very laid back and not intimidating at all. I was interviewed by two women and they were both very nice and professional. I had a very positive interview experience and am now employed by them!
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