Mission: We provide timely, effective assessment and intervention to people in time of crisis and ensure continuous, quality access to professional behavioral health and wellness services.
We're always hiring! Check out our job board at http://glassdoor.com/slink.htm?key=vQmw4 for more info on how you can be a ProtoPeep!
ProtoCall was founded in 1992 as a division of Metro Crisis Intervention Services, a non-profit agency providing crisis line services in Portland, Oregon. The initial goal was to leverage the existing 24/7 infrastructure and professional staffing to create an additional funding source to help support the agency’s local crisis programs. In 1997, ProtoCall Services was incorporated as a separate entity and has since expanded into a sophisticated 24-hour behavioral health contact center service used by over 375 organizations and responding to more than 500,000 calls annually. Certainly much has changed since 1992, but just like the founders at Metro Crisis, our fundamental mission of providing immediate access in times of crisis remains the core of our work.
Through our accreditations and licensure, we assure our services meet best practice standards for crisis assessment and intervention and that our staff of Masters- and Ph.D-level counselors are regularly trained in the most current and relevant clinical best practices.
ProtoCall is a past recipient of the “Excellence in Service to the Behavioral Healthcare Industry” award by the National Council for Behavioral Healthcare.
Adaptability and flexibility: We believe in keeping promises – to ourselves, to our clients, and to our customers. In order to deliver on those promises, we readily adapt to change and move in tandem with the needs of those we serve and those with whom we serve. Quality: In our critical work, doing it right means changing lives. We are committed to quality in all we do. Teamwork: We respect, listen, support and strive to see the best in each other. We work together for the common good. We do our own jobs and lend a helping hand to others as they endeavor to do theirs. Integrity/ethics: Before all else comes honesty, courage, and commitment to doing the right thing in all things. Help people find solutions, strengths, and a real future.
If you are committed to quality and to offering the best of yourself to your team and your clients, consider joining us.
I have been blessed to be surrounded by amazing coworkers, superb supervisors and outstanding administrative staff. My foundation and growth as a budding clinician has been greatly supported by the individuals that comprise this unique organization.
The high level of compassion, professionalism, dedication and humor that I witness each shift has been very inspiring.
It has been the most fulfilling job I have ever had and I thank you all for helping create an environment that provides safety, vulnerability and joy.
I have been working at ProtoCall Services full-time (More than 3 years)
ProtoCall is a highly supportive environment with co-workers who have your.back. I have never worked in a place with less workplace drama (the work is too consuming for people to have the energy to waste on drama). My clinical skills in joining and deescalating clients has grown significantly in doing this work. I know that I make a difference in people’s lives daily, and the rewards and satisfaction from this work are truly gratifying.
The work is high paced and can be emotionally draining. There is frequent exposure to people experiencing severe trauma, and thriving in this work requires proactive and multi-faceted self-care.
Advice to Management
We need to be more realistic about the number of calls we can answer, sand this may require saying no to prospective customers. We seem to strategize based on what we hope we can. do and staff up for new demand rather than basing business decisions on a realistic evaluation of call center performance.
I applied online. The process took 3 weeks. I interviewed at ProtoCall Services (Grandville, MI) in June 2015.
The process has since changed since my interview. I had a phone consultation first, then a face to face interview where I was shown around the office, given the standard interview, and then completed a mini exam that asked fairly basic "what would you do" questions. These days, they also schedule a ride-along in addition to the interviews, where the interviewee will come in at another time to listen in to a current employee's calls and ensure that they feel that this work is a good fit for them prior to undergoing the training process.