Working at ProtoCall Services | Glassdoor

ProtoCall Services Overview

Portland, OR
51 to 200 employees
1992
Company - Private
Health Care Services & Hospitals
$10 to $25 million (USD) per year
ProtoCall Services, Inc., is the nation’s leading provider for specialty telephonic behavioral health services. Since 1992, over 400 behavioral health organizations have trusted us to provide seamless access to crisis assessment, intervention, and stabilization. Our ... Read more

Mission: We provide timely, effective assessment and intervention to people in time of crisis and ensure continuous, quality access to professional behavioral health and wellness services.

Company Updates

  • We're always hiring! Check out our job board at http://glassdoor.com/slink.htm?key=vQmw4 for more info on how you can be a ProtoPeep!

    Current Openings

    Take a look at the current openings at ProtoCall Services

  • We're excited to share that in January 2020 ProtoCall will begin helping our employees make additional contributions to pay down qualified student debt faster! Contact us to learn more about opportunities at one of the most caring companies you'll ever find!

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ProtoCall Services – Why Work With Us?


ProtoCall was founded in 1992 as a division of Metro Crisis Intervention Services, a non-profit agency providing crisis line services in Portland, Oregon. The initial goal was to leverage the existing 24/7 infrastructure and professional staffing to create an additional funding source to help support the agency’s local crisis programs. In 1997, ProtoCall Services was incorporated as a separate entity and has since expanded into a sophisticated 24-hour behavioral health contact center service used by over 375 organizations and responding to more than 500,000 calls annually. Certainly much has changed since 1992, but just like the founders at Metro Crisis, our fundamental mission of providing immediate access in times of crisis remains the core of our work.

Through our accreditations and licensure, we assure our services meet best practice standards for crisis assessment and intervention and that our staff of Masters- and Ph.D-level counselors are regularly trained in the most current and relevant clinical best practices.

ProtoCall is a past recipient of the “Excellence in Service to the Behavioral Healthcare Industry” award by the National Council for Behavioral Healthcare.

Do our core values match who you strive to be?

Adaptability and flexibility: We believe in keeping promises – to ourselves, to our clients, and to our customers. In order to deliver on those promises, we readily adapt to change and move in tandem with the needs of those we serve and those with whom we serve. Quality: In our critical work, doing it right means changing lives. We are committed to quality in all we do. Teamwork: We respect, listen, support and strive to see the best in each other. We work together for the common good. We do our own jobs and lend a helping hand to others as they endeavor to do theirs. Integrity/ethics: Before all else comes honesty, courage, and commitment to doing the right thing in all things. Help people find solutions, strengths, and a real future.

If you are committed to quality and to offering the best of yourself to your team and your clients, consider joining us.

View the video to learn more about the Clinical Specialist role:

What our staff say about working at ProtoCall:

I have been blessed to be surrounded by amazing coworkers, superb supervisors and outstanding administrative staff. My foundation and growth as a budding clinician has been greatly supported by the individuals that comprise this unique organization.

I have been met with the most supportive supervisors and coworkers. There are all kind and patient and have truly invested their time in me.

The high level of compassion, professionalism, dedication and humor that I witness each shift has been very inspiring.

It has been the most fulfilling job I have ever had and I thank you all for helping create an environment that provides safety, vulnerability and joy.

ProtoPeeps helping each other

ProtoCall Services Reviews

  • Featured Review

    Helpful (3)

    "I Am So GRATEFUL I Work HERE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Associate in Grandville, MI
    Current Employee - Care Associate in Grandville, MI
    Recommends
    Positive Outlook

    I have been working at ProtoCall Services full-time (More than a year)

    Pros

    This review will be a bit personal. When I first started at ProtoCall Services my life was in complete shambles. I had just quit my job working with youth, broken up with my partner and was experiencing severe mental health concerns. To be honest I do not even know how I got the job! When I started my self-esteem was so low due to past “failures”. I was met with the most supportive supervisors and coworkers. They were all kind and patient and truly invested their time in me. Some days I would go home and I couldn’t believe that I actually got paid to work here! ProtoCall really believes in diversity and I really appreciate that! As an African American woman the company has helped change my core beliefs surrounding the matter. Diversity is not just about race and I believe sometimes organizations forget that! We employ people from all different walks of life and try to make as many accommodations as possible. ProtoCall truly understands that sometimes life happens and management goes above and beyond to take care of you! Phil Evans is the CEO of our company and he knows my name! He asks me questions about how I can make HIS organization better! He is extremely accessible and if I needed to speak with him, I am not afraid to send him an email. He LISTENS and so does management. I have had to change supervisors many times due to my schedule. Each supervisor I have had has been so compassionate and emphatic. ProtoCall has spent a considerable amount of time training me and they have treated me so well! I know this sounds too good to be true, but it is not! Even though I want to start my own private practice, I will work for ProtoCall as long as I can. This is the only job I have ever had that makes me want to be a better employee. The work is hard! But what job in this field is not? The benefits are amazing and we are also working to increase pay! In short, I really love my job and I am so grateful to be apart of this team. If you are looking to work for a company that truly cares about you, look no further! ProtoCall is right here! We also like to hire from within so there is always room for you to grow, you are NEVER stuck in one position at ProtoCall unless you want to be.

    Cons

    The work is hard

    Advice to Management

    None

See All 43 Reviews

ProtoCall Services Photos

ProtoCall Services photo of: ProtoCall Services Call Center
ProtoCall Services photo of: Call Taker
ProtoCall Services photo of: ProtoCall Southwest Call Center
ProtoCall Services photo of: ProtoCall Southwest Call Center
ProtoCall Services photo of: Let's Go Bowling!
ProtoCall Services photo of: Let's Go Bowling!
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ProtoCall Services Interviews

Experience

Experience
83%
0%
17%

Getting an Interview

Getting an Interview
83%
17%

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at ProtoCall Services in October 2019.

    Interview

    The interview was a group video interview format. They asked unique questions and had us answer one at a time. They really like specific examples of crisis situations and cases so it’s good to think about those in preparation to the interview.

    Interview Questions

    • Name a time when you had to deal with a crisis and technology failed you.   Answer Question
See All 6 Interviews

ProtoCall Services Awards & Accolades

  • Excellence in Service to the Behavioral Healthcare Industry, The National Council for Behavioral Health, 2006
  • Three-Year Accreditation: Crisis and Information Call Centers: Integrated: AOC/MH (Adults), Commission on Accreditation of Rehabilitation Facilities (CARF) International, 2016
  • Three-Year Accreditation: Crisis and Information Call Centers: Integrated: AOC/MH (Adults), Commission on Accreditation of Rehabilitation Facilities (CARF) International, 2013
  • Five-Year Accreditation: Crisis Center, American Association of Suicidology, 2015
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Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

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