Working at ProtoCall Services | Glassdoor

ProtoCall Services Overview

Portland, OR
51 to 200 employees
1992
Company - Private
Health Care Services & Hospitals
$10 to $25 million (USD) per year
ProtoCall Services, Inc., is the nation’s leading provider for specialty telephonic behavioral health services. Since 1992, over 275 behavioral health organizations have trusted us to provide seamless access to crisis assessment, intervention, and stabilization ... Read more

Mission: We provide timely, effective assessment and intervention to people in time of crisis and ensure continuous, quality access to professional behavioral health and wellness services.

Company Updates

  • We're always hiring! Check out our job board at http://glassdoor.com/slink.htm?key=vQmw4 for more info on how you can be a ProtoPeep!

    Current Openings

    Take a look at the current openings at ProtoCall Services

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ProtoCall Services – Why Work For Us?


ProtoCall was founded in 1992 as a division of Metro Crisis Intervention Services, a non-profit agency providing crisis line services in Portland, Oregon. The initial goal was to leverage the existing 24/7 infrastructure and professional staffing to create an additional funding source to help support the agency’s local crisis programs. In 1997, ProtoCall Services was incorporated as a separate entity and has since expanded into a sophisticated 24-hour behavioral health contact center service used by over 375 organizations and responding to more than 500,000 calls annually. Certainly much has changed since 1992, but just like the founders at Metro Crisis, our fundamental mission of providing immediate access in times of crisis remains the core of our work.

Through our accreditations and licensure, we assure our services meet best practice standards for crisis assessment and intervention and that our staff of Masters- and Ph.D-level counselors are regularly trained in the most current and relevant clinical best practices.

ProtoCall is a past recipient of the “Excellence in Service to the Behavioral Healthcare Industry” award by the National Council for Behavioral Healthcare.

Do our core values match who you strive to be?

Adaptability and flexibility: We believe in keeping promises – to ourselves, to our clients, and to our customers. In order to deliver on those promises, we readily adapt to change and move in tandem with the needs of those we serve and those with whom we serve. Quality: In our critical work, doing it right means changing lives. We are committed to quality in all we do. Teamwork: We respect, listen, support and strive to see the best in each other. We work together for the common good. We do our own jobs and lend a helping hand to others as they endeavor to do theirs. Integrity/ethics: Before all else comes honesty, courage, and commitment to doing the right thing in all things. Help people find solutions, strengths, and a real future.

If you are committed to quality and to offering the best of yourself to your team and your clients, consider joining us.

View the video to learn more about the Clinical Specialist role:

What our staff say about working at ProtoCall:

I have been blessed to be surrounded by amazing coworkers, superb supervisors and outstanding administrative staff. My foundation and growth as a budding clinician has been greatly supported by the individuals that comprise this unique organization.

The high level of compassion, professionalism, dedication and humor that I witness each shift has been very inspiring.

It has been the most fulfilling job I have ever had and I thank you all for helping create an environment that provides safety, vulnerability and joy.


ProtoCall Services Reviews

4.0
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Recommend to a friend
Approve of CEO
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Phil Evans, MBA
15 Ratings
  • Featured Review

    "Making a Difference by Being Different"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ProtoCall Services full-time (More than 5 years)

    Pros

    -Unlike any other employment in the field-in a good way! I have never worked at any other place in mental health longer than I've worked here.
    -Teaching/learning environment
    -Company value of transparency
    -Leadership is receptive of new ideas and innovation as a company
    -Excellent benefits and competitive pay
    -The company promotes within. There is a lot of opportunity to advance.
    -The company has made recent changes in response to demand on call takers that support a more sustainable workflow
    -An alternative schedule-not having to drive during rush hour, reduced child care costs, able to run errands on a week day, etc.
    -A high bar for quality of work and excellence
    -Teaching and valuing strengths based work, recovery focused language, and trauma stewardship

    Cons

    -The work is inherently stressful. For some people, this type of work is not going to be a fit. Your support system really needs to be on board. Not everyone has that.
    -The mental health field is currently experiencing a pretty extreme shortage of master's level counselors. ProtoCall is experiencing the same problem. While the company is working to address this problem, it still weighs on all call takers.

    Advice to Management

    Continue to evolve and innovate. Take opportunities to acknowledge and celebrate. Be intentional and thoughtful.

See All 33 Reviews

ProtoCall Services Photos

ProtoCall Services photo of: ProtoCall Services Call Center
ProtoCall Services photo of: ProtoPeeps
ProtoCall Services photo of: NM Quiet Room
ProtoCall Services photo of: NM Cubbies
ProtoCall Services photo of: NM Call Center
ProtoCall Services photo of: ProtoPeeps
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ProtoCall Services Interviews

Experience

Experience
75%
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25%

Getting an Interview

Getting an Interview
75%
25%

Difficulty

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  1.  

    Clinical Specialist Interview

    Anonymous Employee in Grandville, MI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at ProtoCall Services (Grandville, MI) in June 2015.

    Interview

    The process has since changed since my interview. I had a phone consultation first, then a face to face interview where I was shown around the office, given the standard interview, and then completed a mini exam that asked fairly basic "what would you do" questions. These days, they also schedule a ride-along in addition to the interviews, where the interviewee will come in at another time to listen in to a current employee's calls and ensure that they feel that this work is a good fit for them prior to undergoing the training process.

    Interview Questions

    • What makes you a good fit for Protocall?   1 Answer
See All 4 Interviews

ProtoCall Services Awards & Accolades

  • Excellence in Service to the Behavioral Healthcare Industry, The National Council for Behavioral Health, 2006
  • Three-Year Accreditation: Crisis and Information Call Centers: Integrated: AOC/MH (Adults), Commission on Accreditation of Rehabilitation Facilities (CARF) International, 2016
  • Three-Year Accreditation: Crisis and Information Call Centers: Integrated: AOC/MH (Adults), Commission on Accreditation of Rehabilitation Facilities (CARF) International, 2013
  • Five-Year Accreditation: Crisis Center, American Association of Suicidology, 2015
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Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

Work at ProtoCall Services? Share Your Experiences

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