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Quest Diagnostics Overview
Secaucus, NJ
10000+ employees
1967
Company - Public (DGX)
Health Care Services & Hospitals
$5 to $10 billion (USD) per year
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve ... Read more
Company Updates
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The analysis of 2017 data also suggests shifting patterns of drug use, with cocaine and amphetamines positivity surging in some areas of the country and marijuana positivity rising sharply in states with newer recreational use statutes. Prescription opiate positivity rates declined dramatically on a national basis.
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This marks the second consecutive year Quest has attained the America's Best Large Employers designation.
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Quest Diagnostics – Why Work For Us?
Taking care of people is our business.
We are committed to improving human health. Whatever our respective roles, responsibilities or departments, all of us at Quest Diagnostics share this common goal. Each day, our more than 43,000 employees strive to find new ways to empower clinical decision-making and improve patient outcomes. Whether you are a lab assistant or technician, work in sales or client services, you play a vital role in this exciting endeavor.
We are the world’s leading provider of diagnostic testing services, information and services that individuals and doctors rely on to make better healthcare decisions. Our services range from routine tests — like cholesterol panels, Pap testing and white blood cell counts — to sophisticated cancer testing, gene-based and molecular testing. We perform diagnostic tests that aid in the diagnosis or detection or, and measure the progress or recovery from a disease.
Touching millions of lives
Our testing impacts 70% of healthcare decisions. In fact, we perform testing for approximately 550,000 patients every day. In all, we touch the lives of patients approximately 150 million times each year.How do we achieve these numbers? We offer the broadest access to clinical testing services through our national network of 30-plus regional laboratories and approximately 125 rapid response laboratories. With approximately 2,000 patient service centers, we are in communities throughout the U.S.Our success also comes from our commitment to innovation. Our doctors and scientists constantly seek smarter, more accurate tests and assessments for monitoring and treatment. We have developed breakthrough laboratory tests, many of which are now industry standards of care.
Going beyond laboratory testing
Beyond laboratory testing, we offer services to a range of customers and organizations. For example:
- Physicians: Our information technology expertise is helping to shape the future of healthcare. Thousands of physicians use our Quanum suite of technology and analytics solutions to electronically order lab tests, deliver timely test results, share clinical information, and prescribe drugs to patients.
- Employers: We help employers improve the health of their workers and reduce illegal drug use in the workplace. In fact, we’re a leading provider of programs to promote wellness and prevention of disease. By conducting health assessments for common conditions like diabetes and heart disease, we empower people to better manage their health.
- Insurers: We are the leading provider of risk assessment services to the life insurance industry.
A Unique Working Environment & Culture
Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.
Browse and search our open positions on our Careers site.
Look for more than answers.
- Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
- As a Lab Tech you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
Lab Tech – the role
- At Quest, our Lab Techs play an essential role in our success and in the services we provide. As a career, we offer a unique opportunity to develop your career with the #1 Diagnostic Lab in the US. We are tech driven, and we’re creating the lab of the future – an environment where you can deliver cutting edge diagnostics and help us drive new discoveries and breakthroughs.
Care for people behind the data.
- Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far-reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
- In Patient Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
Patient Services – the role
- At Quest, Patient Services roles are tremendously important – it is a really patient-focused role where it is essential to remember that there is a life and person behind every test tube. Your skills are critical, as is your ability to work with the patients. The role is varied and offers an ongoing and developing career in Phlebotomy due to the scale and reach of Quest. You can grow and improve your skills in a fast-moving, supportive team environment. Most importantly, you can help us make a real difference.
Employee Business Networks
Our great success at Quest Diagnostics is largely due to the collective talent, dedication, and passion of our 43,000 employees. Our ability to engage and harness their unique and rich blend of talents, experience, cultures, and beliefs forms the foundation of our inclusive, inspiring, innovative culture. Our eight EBNs—which are open to all—provide Quest with an opportunity to engage employees in impactful projects and programs that might not otherwise be a part of their daily job responsibilities, while investing in their personal and professional development.
Our EBNs continue to gain momentum in support of our corporate and global inclusion goals, such as fostering a culture of inclusion, developing employees, enhancing the company’s market presence, attracting and retaining talent, and engaging our local communities.
EBN leaders and members frequently attend events hosted by like-minded nonprofits and business organizations to share strategies and develop leadership. Our employees’ involvement in these events provides networking and leadership training, which strengthens our engagement with diverse communities and ultimately allow us to better serve our client populations.
Quest Employee Business Networks:
- African American Business Leaders
- Caregivers
- DiverseAbilities
- Hispanic Latino
- Pride
- Veterans
- Women in Leadership
- Young Professionals
Quest Diagnostics Reviews
Quest Diagnostics1782Approve of CEO
Steve Rusckowski
723 Ratings
- Featured Review
Helpful (20)
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"Good Place To Work"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Quest Diagnostics full-time (More than a year)
Pros
Company has very employee-centric policies and generally a caring culture. Leadership has a clear vision of where they are taking the organization and have a focus on reducing waste and errors to produce accurate results for patients over 99.9% of the time. Employees have multiple avenues to be heard by leaders and the organization has multiple diversity and inclusion groups and participates in numerous charity organizations.
Cons
Every process is highly engineered, which is great for patients and providers, but the exacting standards and tight controls may be difficult for some to adapt to. Salaries are average for the industry, but bonus payments have been below average as the company seeks to control expenses to meet Wall Street expectations. Limited opportunities for advancement in "corporate functions" roles unless you're willing to relocate or live/work in Madison, NJ.
Advice to Management
While the company has great policies and programs for employees, sometimes this gets lost as there is a perception that shareholders come first. Shift the focus to driving employee engagement and let the employees (continue to) produce shareholder value.
Quest Diagnostics 2017-09-13 09:28 PDT
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Quest Diagnostics Interviews
Experience
Experience
60%
22%
18%
Getting an Interview
Getting an Interview
59%
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Average- Featured Interview
Helpful (1)
Accepted OfferPositive ExperienceEasy InterviewQuest Diagnostics 2017-11-12 17:52 PSTApplication
I applied through an employee referral. I interviewed at Quest Diagnostics (Chantilly, VA).
Interview
I submitted my resume with a referral. I was called in for an in-person interview, where I spoke with an HR representative (though there are no longer in-house HR departments at Quest locations anymore) and my would-be manager. It was a very easy-going conversation, and the manager gave me a tour of the lab and where I would work.
Interview Questions
- Tell us about your experience with biomedical devices. Answer Question
Quest Diagnostics Awards & Accolades
- FORTUNE's World's Most Admired Companies, Fortune Magazine, 2018
- DiversityInc Noteworthy Company, DiversityInc, 2017
- America's Best Employers, Forbes, 2017
- America's Most Trustworthy Companies, Forbes, 2016
- Dow Jones Sustainability North America Index, Dow Jones, 2017
Work at Quest Diagnostics? Share Your Experiences
