Quest Diagnostics Career Overview | Glassdoor

Quest Diagnostics Overview

Secaucus, NJ
10000+ employees
1967
Company - Public (DGX)
Health Care
$5 to $10 billion (USD) per year
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve ... Read more

Company Updates

  • Cleveland HeartLab is to be the base for Quest's first national center of excellence in cardiometabolic disorders, with a focus on services that help patients and physicians nationwide identify hidden risks of heart disease.

    Quest Diagnostics to Acquire Cleveland HeartLab and Form Strategic Collaboration with Cleveland Clinic

    Quest diagnostics offers a comprehensive menu of routine and specialty laboratory tests and services. With the consolidated capabilities of our regional laboratories, expanding international presence and the additional esoteric capabilities of Nichols Institute, we are able to offer unequaled convenience in utilizing one laboratory for all diagnostic and prognostic clinical testing needs.

  • "This transaction builds on the strong relationship we've built with Hartford HealthCare, as well as providers and patients across the region who benefit from greater access to Quest's diagnostic insights and innovations," said Steve Rusckowski, Chairman, President and CEO, Quest Diagnostics. "It is also the fifth strategically aligned, accretive acquisition we've announced in 2017, delivering on our two-point strategy to accelerate growth and drive operational excellence, while strengthening our presence in New England."

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Quest Diagnostics – Why Work For Us?


Company Overview

Quest Diagnostics empowers people to take action to improve health outcomes.  Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management.  Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 43,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.

At a Glance

  • Quest Diagnostics is the world’s leading provider of diagnostic information services
  • Generated 2016 revenues of approximately $7.5 billion
  • Publicly trades common stock on the New York Stock Exchange (NYSE: DGX). More in Investor Relations
  • Ranks as a component of the S&P 500
  • Touches the lives of 30 percent of American adults each year
  • Serves about half of the physicians and hospitals in the U.S
  • Engages workforce of about 43,000 employees dedicated to putting patients first every day
  • Operates more than 2,200 patient service centers 
    A medical and scientific staff of more than 650 M.D.s and Ph.D.s
    Logistics capabilities, that include approximately 3,700 courier vehicles and 23 aircraft that collectively make tens of thousands of stops daily
  • Offers physicians a test menu that is industry leading in breadth and innovation.  Our test menu ranges from routine biological tests to complex and specialized molecular and gene-based testing as well as anatomic pathology 
  • Provides a broad range of solutions for employers, including workplace drug testing for employers and government agencies; the Blueprint for Wellness employee wellness service; and risk assessment services for the life insurance industry
  • Publishes original research in peer reviewed publications, at medical and scientific conferences, and as a public service. Quest Diagnostics Health Trends reports examine trends in diseases based on the company’s United States database. Quest Diagnostics Drug Testing Index (DTI) reports examine trends in workplace drug testing, and have been considered a benchmark for U.S. workforce drug positivity trends since 1988 

Recognition

  • Named to Fortune Magazine's 2017 and 2016 "World's Most Admired Companies" list in the Health Care industry category of "Pharmacy and Other Services"
  • Ranked 358 on Fortune magazine’s Fortune 500 list for 2016
  • Ranked 1,008 on the Forbes Global 2000 for 2016
  • Ranked 222 in the “Barron’s 500” ranking of top-performing large companies for 2016
  • Quest Diagnostics is ranked 358 on FORTUNE® Magazine's 2016 Fortune 500® list, up 17 places from the previous year.
  • Named a member of the Dow Jones® Sustainability World and North America indexes since 2004 (DJSI World) and 2005 (DJSI North America). The Dow Jones Sustainability World Index represents the top 10% of the leading sustainability companies out of the biggest 2,500 companies in the Dow Jones Global Total Stock Market Index
  • Quest Diagnostics earned a place on the annual Newsweek Green Rankings, for the fourth consecutive year, placing 182 on the 2016 U.S. list
  • Consistently named one of the best places to work in U.S. business journal rankings
  • Achieved Cancer Gold Standard™ accreditation from the CEO Roundtable on Cancer, recognizing our important actions to reduce the cancer risk of employees and their families
  • Received a rating of 100 from the Human Rights Compassion Foundation on the 2017 Corporate Equality Index, earning the distinction of being a "Best Place to Work for LGBT Equality."
 

Quest Diagnostics empowers people to take action to improve health outcomes.  Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management.  Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 45,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.

The benefits of working for an industry leader that makes a real difference in the lives of individuals

Why choose Quest Diagnostics for your next career move? It starts with the satisfaction you gain from helping others-whatever your title or day to day responsibilities

Time and again, we hear from employees that what motivates them most is the knowledge that their work contributes to improving human health. We touch the lives of millions of patients and their physicians each year, and our industry leadership is due in large part to the commitment of our team.

In addition to personal satisfaction, working for a leading growing company offers many other advantages. Our size and many locations, may provide the opportunity to expand your skills and explore new career possibilities — in a different department, city or even country.

Through our robust training and development and tuition reimbursement programs, you can add to your knowledge base or learn skills that can propel you on a new career path. We also offer competitive salaries and comprehensive benefits packages. Read More

Our culture also sets us apart. We nurture an atmosphere of acceptance and appreciation, and embrace the differences that make us all who we are. Open communication is our hallmark, and it plays a key role in making our working environment so unique.

Making a Difference

Quest Diagnostics: Careers that make a difference

Whether directly or indirectly, employees get personal satisfaction from knowing their work impacts human health. As the world’s leading provider of diagnostic testing, information and services, our diagnostic testing impacts 70% of healthcare decisions. Whether you are drawing a patient’s blood sample or reviewing a real estate agreement for a prospective testing location, the role each employee plays makes the services that Quest Diagnostics provides possible.

We are dedicated people working to improve patient health. Through us, physicians have access to advanced diagnostic testing and extensive clinical expertise to help them make informed healthcare decisions. Through our science and innovation team and with external partners, we’ve developed and introduced breakthrough laboratory tests, many of which have become the standard of care over time.

Our healthcare information technology capability is helping shape the future of healthcare. Over 160,000 physicians use our Care360® suite of connectivity solutions to electronically order lab tests, deliver timely test results, share clinical information quickly and securely, and prescribe drugs to their patients. Currently used to process over 1 million transactions every day and capable of electronic interconnectivity, Care360® is a vital part of the national healthcare information infrastructure.

QuestCares is an employee program focused on community service and charitable giving. Since its inception in 1997, QuestCares has raised millions of dollars and contributed thousands of hours for nationally sponsored charities and local organizations across the country.

Quest Diagnostics offers free health assessments to each employee and their spouse to actively manage their health. Blueprint for Wellness is a personal health assessment based on laboratory results and information from a health questionnaire. By conducting health assessments for common conditions such as diabetes and heart disease, we enable people to better manage their health.

Are you ready for a career that makes a difference? Learn about our career opportunities.

Join us on our quest to discover and deliver innovations to improve health

We are the world’s leading provider of diagnostic testing services, with a staff of approximately 900 MDs and PhDs, an extensive network of convenient patient locations and a broad range of diagnostic products.

What We Do

Patients and doctors rely on our diagnostic testing, information and services to help them make better healthcare decisions.

We are the world leader in the industry, and our diagnostic testing impacts 70% of all healthcare decisions. Through our science and innovation team and external partners, we’ve developed and introduced breakthrough laboratory tests, many of which have become the standard of care over time.

Life at Quest Diagnostics

Our position at the forefront of the healthcare industry makes life at Quest Diagnostics exciting. As a member of our team, you can expand your skills and knowledge. Your colleagues are committed to improving healthcare and finding creative ways to do so. The atmosphere is stimulating and challenging. And the opportunities are almost limitless.

We can help you take your career further, whether you want to move up the ladder or across the world.

Quest Diagnostics Reviews

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Quest Diagnostics CEO Steve Rusckowski
Steve Rusckowski
597 Ratings
  • Featured Review

    Helpful (2)

    "Good Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Madison, NJ
    Former Employee - Anonymous Employee in Madison, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Quest Diagnostics full-time (More than a year)

    Pros

    Company has very employee-centric policies and generally a caring culture. Leadership has a clear vision of where they are taking the organization and have a focus on reducing waste and errors to produce accurate results for patients over 99.9% of the time. Employees have multiple avenues to be heard by leaders and the organization has multiple diversity and inclusion groups and participates in numerous charity organizations.

    Cons

    Every process is highly engineered, which is great for patients and providers, but the exacting standards and tight controls may be difficult for some to adapt to. Salaries are average for the industry, but bonus payments have been below average as the company seeks to control expenses to meet Wall Street expectations. Limited opportunities for advancement in "corporate functions" roles unless you're willing to relocate or live/work in Madison, NJ.

    Advice to Management

    While the company has great policies and programs for employees, sometimes this gets lost as there is a perception that shareholders come first. Shift the focus to driving employee engagement and let the employees (continue to) produce shareholder value.

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Quest Diagnostics Photos

Quest Diagnostics photo of: Our 200,000 square foot state-of-the-art clinical laboratory in Marlborough, Massachusetts, opened in 2014.
Quest Diagnostics photo of: Sixty employees took part in our 2017 Hackathon, where teams spent two days rapid prototyping next generation solutions!
Quest Diagnostics photo of: Phlebotomists at work in one of our more than 2000 Patient Service Centers.
Quest Diagnostics photo of: Specimen processing in our Teterboro, New Jersey, laboratory.
Quest Diagnostics photo of: Specimen processing in our Teterboro, New Jersey, laboratory.
Quest Diagnostics photo of: Laboratory operations in our Teterboro, New Jersey, laboratory.
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Quest Diagnostics Interviews

Experience

Experience
60%
23%
16%

Getting an Interview

Getting an Interview
57%
12%
10%
7
6
2
2

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Specimen Processing Technician I Interview

    Anonymous Employee in Horsham, PA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Quest Diagnostics (Horsham, PA).

    Interview

    Back in the day you had to take a typing test at Corporate before the actual interview.
    Came in around 10PM to the lab and interviewed with a Supervisor and Specimen Processing Manager. They take you on a tour of the lab and show you the different departments and different jobs people are doing.

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Quest Diagnostics Awards & Accolades

  • DiversityInc Noteworthy Company, DiversityInc, 2017
  • Dow Jones Sustainability North America Index, Dow Jones, 2017
  • America's Best Employers, Forbes, 2017
  • Dow Jones Sustainability World Index, Down Jones, 2017
  • America's Most Trustworthy Companies, Forbes, 2016
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