Mission: Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 45,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives ...
Our diverse workforce is one of our competitive advantages. We work to identify and recruit a diverse group whose strong skill sets and perspectives represent our company. #SeekItOut
The Quest East Region Sales Team recently welcomed new interns Laquine Johnson, Ingrid Faria, and Linda Zhang as part of a program created by our African-American Business Leaders employee business network to help improve diversity in healthcare.
Taking care of people is our business.
We are committed to improving human health. Whatever our respective roles, responsibilities or departments, all of us at Quest Diagnostics share this common goal. Each day, our more than 43,000 employees strive to find new ways to empower clinical decision-making and improve patient outcomes. Whether you are a lab assistant or technician, work in sales or client services, you play a vital role in this exciting endeavor.
We are the world’s leading provider of diagnostic testing services, information and services that individuals and doctors rely on to make better healthcare decisions. Our services range from routine tests — like cholesterol panels, Pap testing and white blood cell counts — to sophisticated cancer testing, gene-based and molecular testing. We perform diagnostic tests that aid in the diagnosis or detection or, and measure the progress or recovery from a disease.
Touching millions of lives
Our testing impacts 70% of healthcare decisions. In fact, we perform testing for approximately 550,000 patients every day. In all, we touch the lives of patients approximately 150 million times each year.How do we achieve these numbers? We offer the broadest access to clinical testing services through our national network of 30-plus regional laboratories and approximately 125 rapid response laboratories. With approximately 2,000 patient service centers, we are in communities throughout the U.S.Our success also comes from our commitment to innovation. Our doctors and scientists constantly seek smarter, more accurate tests and assessments for monitoring and treatment. We have developed breakthrough laboratory tests, many of which are now industry standards of care.
Going beyond laboratory testing
Beyond laboratory testing, we offer services to a range of customers and organizations. For example:
Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.
Look for more than answers.
Lab Tech – the role
Care for people behind the data.
Patient Services – the role
Employee Business Networks
Our great success at Quest Diagnostics is largely due to the collective talent, dedication, and passion of our 43,000 employees. Our ability to engage and harness their unique and rich blend of talents, experience, cultures, and beliefs forms the foundation of our inclusive, inspiring, innovative culture. Our eight EBNs—which are open to all—provide Quest with an opportunity to engage employees in impactful projects and programs that might not otherwise be a part of their daily job responsibilities, while investing in their personal and professional development.
Our EBNs continue to gain momentum in support of our corporate and global inclusion goals, such as fostering a culture of inclusion, developing employees, enhancing the company’s market presence, attracting and retaining talent, and engaging our local communities.
EBN leaders and members frequently attend events hosted by like-minded nonprofits and business organizations to share strategies and develop leadership. Our employees’ involvement in these events provides networking and leadership training, which strengthens our engagement with diverse communities and ultimately allow us to better serve our client populations.
Quest Employee Business Networks:
I worked at Quest Diagnostics full-time (More than a year)
Company has very employee-centric policies and generally a caring culture. Leadership has a clear vision of where they are taking the organization and have a focus on reducing waste and errors to produce accurate results for patients over 99.9% of the time. Employees have multiple avenues to be heard by leaders and the organization has multiple diversity and inclusion groups and participates in numerous charity organizations.
Every process is highly engineered, which is great for patients and providers, but the exacting standards and tight controls may be difficult for some to adapt to. Salaries are average for the industry, but bonus payments have been below average as the company seeks to control expenses to meet Wall Street expectations. Limited opportunities for advancement in "corporate functions" roles unless you're willing to relocate or live/work in Madison, NJ.
Advice to Management
While the company has great policies and programs for employees, sometimes this gets lost as there is a perception that shareholders come first. Shift the focus to driving employee engagement and let the employees (continue to) produce shareholder value.
I applied through an employee referral. I interviewed at Quest Diagnostics (Chantilly, VA).
I submitted my resume with a referral. I was called in for an in-person interview, where I spoke with an HR representative (though there are no longer in-house HR departments at Quest locations anymore) and my would-be manager. It was a very easy-going conversation, and the manager gave me a tour of the lab and where I would work.