Working at Quest Diagnostics | Glassdoor

Quest Diagnostics Overview

Secaucus, NJ
10000+ employees
1967
Company - Public (DGX)
Health Care Services & Hospitals
$5 to $10 billion (USD) per year
We inspire action. We illuminate answers. We advocate better health.

Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights ... Read more

Mission: Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 45,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives ... Read more

Company Updates

  • Quest Diagnostics provides more than lab results – we transform knowledge into insights and insights into solutions that span the continuum of care. Our new strategic partnership with UnitedHealthcare will further enhance our ability to support patients. http://glassdoor.com/slink.htm?key=vQxzW

    Our Company : Careers

    Learn about the range of career opportunities available at Quest Diagnostics.

  • Quest Diagnostics is proud to have received the Gold Award in the 2018 Best Employers for Healthy Lifestyles awards from the National Business Group on Health,

    Quest Diagnostics Earns Gold Status in National Business Group on Health's Best Employers for Healthy Lifestyles Awards

    Quest diagnostics offers a comprehensive menu of routine and specialty laboratory tests and services. With the consolidated capabilities of our regional laboratories, expanding international presence and the additional esoteric capabilities of Nichols Institute, we are able to offer unequaled convenience in utilizing one laboratory for all diagnostic and prognostic clinical testing needs.

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Quest Diagnostics Video

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Quest Diagnostics – Why Work For Us?


Taking care of people is our business.

We are committed to improving human health. Whatever our respective roles, responsibilities or departments, all of us at Quest Diagnostics share this common goal. Each day, our more than 43,000 employees strive to find new ways to empower clinical decision-making and improve patient outcomes. Whether you are a lab assistant or technician, work in sales or client services, you play a vital role in this exciting endeavor.

We are the world’s leading provider of diagnostic testing services, information and services that individuals and doctors rely on to make better healthcare decisions. Our services range from routine tests — like cholesterol panels, Pap testing and white blood cell counts — to sophisticated cancer testing, gene-based and molecular testing. We perform diagnostic tests that aid in the diagnosis or detection or, and measure the progress or recovery from a disease.

Touching millions of lives

Our testing impacts 70% of healthcare decisions. In fact, we perform testing for approximately 550,000 patients every day. In all, we touch the lives of patients approximately 150 million times each year.How do we achieve these numbers? We offer the broadest access to clinical testing services through our national network of 30-plus regional laboratories and approximately 125 rapid response laboratories. With approximately 2,000 patient service centers, we are in communities throughout the U.S.Our success also comes from our commitment to innovation. Our doctors and scientists constantly seek smarter, more accurate tests and assessments for monitoring and treatment. We have developed breakthrough laboratory tests, many of which are now industry standards of care.

Going beyond laboratory testing

Beyond laboratory testing, we offer services to a range of customers and organizations. For example:

  • Physicians: Our information technology expertise is helping to shape the future of healthcare. Thousands of physicians use our Quanum suite of technology and analytics solutions to electronically order lab tests, deliver timely test results, share clinical information, and prescribe drugs to patients.
  • Employers: We help employers improve the health of their workers and reduce illegal drug use in the workplace. In fact, we’re a leading provider of programs to promote wellness and prevention of disease. By conducting health assessments for common conditions like diabetes and heart disease, we empower people to better manage their health.
  • Insurers: We are the leading provider of risk assessment services to the life insurance industry.
A Unique Working Environment & Culture

Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.  

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

Browse and search our open positions on our Careers site.

Look for more than answers.

  • Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
  • As a Lab Tech you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

Lab Tech – the role

  • At Quest, our Lab Techs play an essential role in our success and in the services we provide. As a career, we offer a unique opportunity to develop your career with the #1 Diagnostic Lab in the US. We are tech driven, and we’re creating the lab of the future – an environment where you can deliver cutting edge diagnostics and help us drive new discoveries and breakthroughs.

Care for people behind the data.

  • Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far-reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
  • In Patient Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

Patient Services – the role

  • At Quest, Patient Services roles are tremendously important – it is a really patient-focused role where it is essential to remember that there is a life and person behind every test tube. Your skills are critical, as is your ability to work with the patients. The role is varied and offers an ongoing and developing career in Phlebotomy due to the scale and reach of Quest. You can grow and improve your skills in a fast-moving, supportive team environment. Most importantly, you can help us make a real difference.

Employee Business Networks

Our great success at Quest Diagnostics is largely due to the collective talent, dedication, and passion of our 43,000 employees. Our ability to engage and harness their unique and rich blend of talents, experience, cultures, and beliefs forms the foundation of our inclusive, inspiring, innovative culture. Our eight EBNs—which are open to all—provide Quest with an opportunity to engage employees in impactful projects and programs that might not otherwise be a part of their daily job responsibilities, while investing in their personal and professional development.

Our EBNs continue to gain momentum in support of our corporate and global inclusion goals, such as fostering a culture of inclusion, developing employees, enhancing the company’s market presence, attracting and retaining talent, and engaging our local communities.

EBN leaders and members frequently attend events hosted by like-minded nonprofits and business organizations to share strategies and develop leadership. Our employees’ involvement in these events provides networking and leadership training, which strengthens our engagement with diverse communities and ultimately allow us to better serve our client populations.

Quest Employee Business Networks:

  • African American Business Leaders
  • Caregivers
  • DiverseAbilities
  • Hispanic Latino
  • Pride
  • Veterans
  • Women in Leadership
  • Young Professionals

Quest Diagnostics Reviews

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Quest Diagnostics Chairman, President and CEO Steve Rusckowski
Steve Rusckowski
765 Ratings
  • "Great employer"

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    • Culture & Values
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    Current Employee - Quality Regulatory Coordinator in Novi, MI
    Current Employee - Quality Regulatory Coordinator in Novi, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than 3 years)

    Pros

    Challenging responsibilities room for growth flexibility in work schedule

    Cons

    Constantly training which is good to keep you in track also required by regulations

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Quest Diagnostics Photos

Quest Diagnostics photo of: Members of our pathology team at work.
Quest Diagnostics photo of: Sixty employees took part in our 2017 Hackathon, where teams spent two days rapid prototyping next generation solutions!
Quest Diagnostics photo of: Specimen processing in our Teterboro, New Jersey, laboratory.
Quest Diagnostics photo of: Specimen processing in our Teterboro, New Jersey, laboratory.
Quest Diagnostics photo of: Laboratory operations in our Teterboro, New Jersey, laboratory.
Quest Diagnostics photo of: Phlebotomists at work in one of our more than 2000 Patient Service Centers.
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Quest Diagnostics Interviews

Experience

Experience
59%
21%
20%

Getting an Interview

Getting an Interview
61%
11%
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Difficulty

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  1. Featured Interview

    Helpful (5)  

    Biomedical Engineer Interview

    Anonymous Employee in Chantilly, VA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at Quest Diagnostics (Chantilly, VA).

    Interview

    I submitted my resume with a referral. I was called in for an in-person interview, where I spoke with an HR representative (though there are no longer in-house HR departments at Quest locations anymore) and my would-be manager. It was a very easy-going conversation, and the manager gave me a tour of the lab and where I would work.

    Interview Questions

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Quest Diagnostics Awards & Accolades

  • FORTUNE's World's Most Admired Companies, Fortune Magazine, 2018
  • Best Places to Work for Disability Inclusion, Disability Equality Index (DEI), 2018
  • DiversityInc Noteworthy Company, DiversityInc, 2017
  • America's Best Employers, Forbes, 2017
  • Dow Jones Sustainability North America Index, Dow Jones, 2017
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