Working at Quicken Loans | Glassdoor

Quicken Loans Overview

Detroit, MI
10000+ employees
1985
Company - Private
Finance
$10+ billion (USD) per year
Detroit-based Quicken Loans Inc. is the nation’s number one online and the second largest retail home mortgage lender. Why? Our culture propels everything we do. We’re driven. We’re creative. And with technology that puts the entire mortgage process ... Read more

Mission: At Quicken Loans, we’re on a never-ending quest to find a better way for everything we do, everything we touch and everything we see. We don’t settle for less because it’s not in our DNA to accept anything less than amazing. It’s a key ... Read more


Glassdoor Awards

Highest Rated CEOs: 2015 (#44)

Company Updates

  • Sometimes interviews can get a little awkward. Here are some tips to overcome the awkward moments. http://glassdoor.com/slink.htm?key=vQP2G

    Awkward Interview Moments and How to Overcome Them - ZING Blog by Quicken Loans

    Interviewing for a new job can be nerve-wracking. From the first handshake to the end of the interview, many people find themselves searching for the right thing to say or do. And when you're already a bundle of nerves, things can have a tendency to get a little awkward.

  • We're looking to add 500 team members to our Rock Connections team by the end of the year. http://glassdoor.com/slink.htm?key=vQPdT

    Crain's Detroit Business : Subscription Center

    Rock Connections provides call center services for Quicken Loans, Meridian Health Plan, Blue Cross Blue Shield of Michigan and companies affiliated with General Motors Co.

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Quicken Loans – Why Work For Us?


Do you want to work for a company that's built on Opportunity and Innovation - Where you can make an impact every day?

We have 15,000 passionate team members and growing. Are you up for the challenge?

There’s a reason we’re in the top-30 of FORTUNE Magazine’s 100 Best Companies to Work For in America, and have been there for 13 consecutive years. We were also ranked as the #1 place to work in IT by Computerworld magazine’s “100 Best Places to Work in Technology” for 2013-2016.

The reason Quicken Loans is such incredible places to work? That’s easy: Our culture, Our People and Our Technology drive our business.

Greatness is our mission, and we believe in it. And we believe that greatness can only be achieved in an extraordinary environment.

People who work here have the opportunity to make an impact everyday and accomplish incredible things. Not only do we help thousands with their home loans every day, We also have a tremendous impact on our industry, and we are very active in our communities.

 We’re the fastest growing mortgage lender in the country for a reason. The lifeblood of our company, the center of our universe, are our Mortgage Loan Officers, AKA: Mortgage Bankers. Knowledgeable mortgage experts who provide un-parallel client service, our Mortgage Bankers are the most influential part of the client of experience, and one of the many reasons Quicken Loans clients rave about us.
 
If you’re interested in being part of an elite team and being truly proud of what you do, a career as a Mortgage Banker at Quicken Loans is the right match for you. Our Mortgage Bankers make an impact on our clients’ lives every day and help them make strong financial decisions to achieve their personal and financial goals. Our Mortgage Bankers speak to clients who are already looking to purchase or refinance their homes – no cold calls!

Our Mortgage Bankers/Loan Officers are…
Sales-oriented
Ability to thrive in an independent work environment
Forward thinking
Competitive
Empathetic
Adaptable
Coachable
Self-starter and self-motivated
Believes their personal efforts should be rewarded
Always challenging themselves to grow, learn, and advance throughout their career

Everything starts with our technology team members – our processes, the technology tools used by our banking and operations teams, and our amazing client service. Since a majority of our systems are created in-house, our technology team is the driving force behind our rise to the second largest mortgage lender in the country.

As a technology company that is amazing at writing mortgages, innovation is key in staying ahead. Therefore, we refuse to allow bureaucracy to rear its ugly head in any shape or form. In turn, we have created an atmosphere where participation and innovation are not only welcome, but encouraged and expected. We want our people to identify areas for improvement and act on them to make an impact. This empowers our team members to know that they are responsible for driving the company’s success.

IT Team Member Perks:

Bullet Time - is a weekly four-hour period in which technology team members can work on any personal project or idea they want, even those not related to the Quicken Loans business. 385 new projects were worked on, and Bullet Time continues to churn out innovations that significantly help team members and the business itself, including a conference room camera that gives those on a conference call a 360-degree view of the room in high definition.

Hackathon - In 2014, Quicken Loans held its first hackathon, where small, agile groups of IT team members were invited to create “the next big thing” in a 24-hour time period. More than 100 team members participated, which was live-streamed to all IT team members. Affectionately called “Hack-o-ween,” with a Mad Scientist Lab theme, the event featured Halloween-themed food, horror movies throughout the night and video games.

Pitch Day – In 2014, Quicken Loans launched Pitch Day, a company-wide initiative to find incredible concepts that will elevate our business. Out of the 200 team members who submitted ideas, eight (four of which were technology team members) were selected to present in front of 300 team members while the rest of the company watched on a live broadcast. Ideas included a digital security badge, a persona-driven task management app and a Detroit art festival, among others. The winner received a trip to Cancun with their significant other while the runners-up each received $500 gift cards.


Quicken Loans was recently ranked #4 "Best Company for Internships" by Glassdoor. It’s no surprise why. Our interns gain hands-on experience in a unique environment. Are you interested in an internship that is Engineered To Amaze?”

You’ll do much more than make coffee and push paper. The idea is to learn about the industry and career you want. Interns at Quicken Loans and our Family of Companies gain priceless, hands-on experience across a variety of fields. Dynamic team members interact in a high-energy, super fast-paced environment to impact the business on a daily basis.

If you want to have an incredible experience, make new friends, and be a part of something bigger than a run-of-the-mill job, join our team and start down an AMAZING career path! Did we mention that all our internships are PAID positions? Not too shabby!

Internship experience –
The internship experience with Quicken Loans provides skills and knowledge that cannot be learned in a classroom setting. The real world experience, intern-only events and volunteer opportunities create a work balance that is enjoyable for young professionals.  Our Interns are involved from day one in real business issues, project management, operations and innovative problem solving. Interns work side by side with our full-time team members and with the help of their team and mentor, we enable them get real business experience and to exceed their own expectations. 
 
Mentor experience –
Each intern is provided with a mentor to guide them through their intern experience. The Interns are provided real-time coaching and encouragement by their mentor, plus their mentor will oversee their daily growth, learning and make sure they have a good understanding of the business. They want to see you succeed in everything that you do and they are the first one to share your success with you.


Internship Events –
During the duration of the internship, there are many optional events available for interns to participate. These events range from a bus tour & scavenger hunts of Detroit, Tigers Games, Tour of Ford Field, River walk Carnival, Ice Skating in the Winter, and Volunteering within the community of Detroit.

As our way of supporting military service members and veterans, we’ve created the Quicken Loans Veteran Hiring Program. This covers everything from our veteran recruiting efforts to our award-winning client service, education and VA loan program.

What Is the Quicken Loans Veteran Hiring Program?
The Veteran Hiring Program provides all the resources you need to transition into a career with Quicken Loans. Regardless of your position on our team, whether you’re educating families on their mortgage options or amazing others with your technology skills, we set you up for success.

Our Mission
Our mission is to create career opportunities for veterans, service members and their families. The talent and discipline you can bring to Quicken Loans is what makes every facet of our company Engineered to Amaze.

Helping Veterans Thrive at Quicken Loans
We know the value our hundreds of veteran team members bring to the Quicken Loans family. That’s why we work hard to provide an environment that helps you reach your full potential. Whether you know exactly what type of role you want to fill, or you’d prefer to see what best suits your skills and experience through our Tour of Duty program, we want you to love working at Quicken Loans.
Dedicated military recruiters understand how your military background sets you up for success.

Peer mentors work closely with other veterans to help ease the transition from service life into our fun and unique culture. Our work and play environment means you can play ping-pong or foosball and enjoy treadmill workstations, video games, scooters and more. At Quicken Loans, you can

  • Transition into a career. We invest in your personal and professional growth through our Tour of Duty program, mentorship programs, outreach and volunteer opportunities, and continuing education.
  • Help fellow veterans. Quicken Loans works with several veteran service organizations, from Wounded Warriors to Paralyzed Veterans of America, to provide support to your fellow service members.
  • Enjoy great perks. Enjoy continuous training, fun trips, paid time off to volunteer and one of the most highly competitive benefits packages available. We provide the best to our team members – because they’re the best.

Quicken Loans Reviews

3.8
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Quicken Loans CEO Jay Farner
Jay Farner
13 Ratings
  • Featured Review

    Helpful (3)

    "A great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Banker in Detroit, MI
    Former Employee - Mortgage Banker in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Quicken Loans full-time (More than a year)

    Pros

    Tons of opportunity for advancement and growth both personal and professional. Compensation is very good, easily 6 figures for mortgage bankers after the first year. Team leaders and management are genuinely invested in your success and the culture is one of caring about your clients. I honestly would never work for another mortgage company because QL honestly has a culture through and through of conservative lending and responsible business.

    Cons

    Long hours, expect to be pushed to achieve higher and higher sales goals. 1 weekend day a month is required but if you are behind pace for goal you should expect to work more. I often remoted in from home to access client files and help clients looking at homes during the weekend.

    Advice to Management

    Keep doing what you're doing and take over the mortgage industry!

See All 1,230 Reviews

Quicken Loans Interviews

Interview Experience

Interview Experience
58%
24%
17%

Getting an Interview

Getting an Interview
63%
15%
9%
8
1
0
0

Interview Difficulty

2.6
Average

Interview Difficulty

Hard

Average

Easy
  1. Featured Interview

    Helpful (9)  

    Data Analyst Interview

    Anonymous Employee in Detroit, MI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Quicken Loans (Detroit, MI).

    Interview

    The process wasn't too lengthy. I interviewed on the phone with a recruiter, then had two interviews with leaders that I would work with in the future. None of them were overly intense, and technical questions weren't asked; Quicken mostly wants to make sure you're an upstanding individual before they get into further details.

    Interview Questions

    • If you had to create a For Dummies book teaching someone how to perform in this role, what would be your first 5 lessons?   1 Answer
See All 883 Interviews

Quicken Loans Awards & Accolades

  • 100 Best Workplaces for Millennials - (#2), Fortune, 2016
  • Best Place to Work in IT - #1, Computerworld, 2016
  • 100 Best Companies to Work For (#5), Fortune Magazine, 2016
  • 10 Best Workplaces for African-Americans (#1), Essence Magazine, 2015
  • Highest Rated Company for Internships (Ranked #4), Glassdoor, 2015
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