Working at RCN | Glassdoor

Find your next job here

RCN Overview

Princeton, NJ
1001 to 5000 employees
1993
Company - Private
Cable, Internet & Telephone Providers
$100 to $500 million (USD) per year

Working at RCN

You could say RCN is at home in the big city. We operate cable-based broadband networks serving the Boston, Chicago, and New York City areas, as well as eastern Pennsylvania and Washington, DC. We are a facilities-based competitive carrier with a fiber network that spans more ... Read more

Mission: RCN Mission Statement

- Take Care of Our Customers
- Take Care of Each Other
- Do What We Say We Are Going to Do
- Have Fun!

RCN – Why Work For Us?


RCN was founded in 1994 and was one of the first telecom companies to offer a triple play service - phone, cable, and Internet - to residential and small business customers. The company has expanded tremendously since then through a combination of organic growth and acquisition which opened the door for us to provide service to large enterprise customers as well.  In 2006 we completed a substantial network upgrade, including conversion to a 100% digital network.  We have continued to invest in our network, our product offerings and our employees. 

Our employees enjoy working in the some of the most exciting metropolitan areas in the country.  They enjoy competitive benefits and pay working in a team environment with an incredibly strong focus on providing a better-than-any customer experience.

RCN offers a competitive comprehensive benefits plan designed to meet the needs of all our employees:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life and AD&D Insurance
  • Short-term Disability
  • Long-term Disability
  • 401(k) Retirement Plan (with company match)
  • Paid Training
  • Uniforms and Tools
  • Paid Vacation/Sick/Personal Time
  • Paid Company Holidays
  • Free Service (in our footprint)

Our sales team is growning across the country, come join the RCN sales team today! 

WE’RE CERTIFIED

Our technicians receive advanced training that makes them part of an elite technical team. Each RCN technician is SCTE, Society of Cable Telecommunications Engineers, certified to deliver expert technical experience to our customers.



TECH ON TIME
When you schedule an appointment for an RCN technician to visit your home, you can confirm your technician’s arrival with MyRCN. Please have your MyRCN user name and password ready.


Award Winning Customer Service
A three-time PC Magazine award winner, RCN truly delivers superior customer service. Our customer pledge is a service standard each RCN associate lives by, every day. Don’t take our word for it – try our services today and find out for yourself!



RCN Reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Jim Holanda
43 Ratings
  • Featured Review

    Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Wilkes-Barre, PA
    Current Employee - Customer Service Representative in Wilkes-Barre, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RCN full-time (More than a year)

    Pros

    RCN is a great company to work for and have alot of promote from within potential. I have been at RCN for a long time and i can say this company treats employees great! I would recommend RCN to everyone!

    Cons

    None from what i have noticed, except 1 person that gives a negative impact but that`s 1 bad apple out of a field and nothing against the company.

See All 84 Reviews

RCN Photos

RCN photo of: Stocking up...
RCN photo of: off to the right a bit you can see RCN, the once large ISP is still kicking (Photo thanks to Flickr user zenhax0r All rights reserved.)
See All PhotosSee All

RCN Interviews

Experience

Experience
73%
9%
18%

Getting an Interview

Getting an Interview
89%
11%

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Quality Assurance Specialist Interview

    Anonymous Interview Candidate in Wilkes-Barre, PA
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 3 weeks. I interviewed at RCN (Wilkes-Barre, PA) in January 2016.

    Interview

    The selection process took place with a series of interviews over the span of three weeks. Overall, it was a positive experience with a great group of people. I was an internal candidate so I was already familiar with the position and the people who were conducting the interview. They were looking for not only experience with quality assurance but also wanted to make sure the selected candidate had good synergy with the department.

    Interview Questions

    • What impact has the Net Promoter Score had on the company mission.   Answer Question
See All 11 Interviews

RCN Awards & Accolades

  • Business Choice Award Best ISP, PC Mag, 2017
  • Readers' Choice Award Best ISP, PC Mag, 2017
  • Who's Who in Lehigh Valley Business, Lehigh Valley Style Magazine, 2017
  • Readers' Choice Award Best ISP, PC Mag, 2016
  • Business Choice Award Best ISP, PC Mag, 2016
See More

Work at RCN? Share Your Experiences

RCN
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or