Working at RCN | Glassdoor

RCN Overview

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www.rcn.com
Princeton, NJ
5001 to 10000 employees
1997
Company - Private
Telecommunications
$100 to $500 million (USD) per year
Unknown

Working at RCN

You could say RCN is at home in the big city. The company operates cable-based broadband networks that serve the Boston, Chicago, and New York City areas, as well as eastern Pennsylvania and Washington, DC. A facilities-based competitive carrier (its fiber network spans ... Read more

RCN Reviews

3.4
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Recommend to a friend
Approve of CEO
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Jim Holanda
38 Ratings
  • "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Wilkes-Barre, PA
    Current Employee - Customer Service in Wilkes-Barre, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RCN full-time (More than a year)

    Pros

    Company is great (at lease at my site), management is good and actually knows their employees by name, pay is good and commission can be great, great benefits.

    Cons

    Dealing with the general public is exhausting, you can't end a call on a customer no matter how insulting they are, call volume is either dead or extremely busy.

See All 71 Reviews

RCN Interviews

Experience

Experience
70%
10%
20%

Getting an Interview

Getting an Interview
87%
12%

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Quality Assurance Specialist Interview

    Anonymous Interview Candidate in Wilkes-Barre, PA
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 3 weeks. I interviewed at RCN (Wilkes-Barre, PA) in January 2016.

    Interview

    The selection process took place with a series of interviews over the span of three weeks. Overall, it was a positive experience with a great group of people. I was an internal candidate so I was already familiar with the position and the people who were conducting the interview. They were looking for not only experience with quality assurance but also wanted to make sure the selected candidate had good synergy with the department.

    Interview Questions

    • What impact has the Net Promoter Score had on the company mission.   Answer Question
See All 10 Interviews

RCN Awards & Accolades

  • Best Employers for Latinos to Work for, Latinos for Hire, 2008

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