Working at REACH Air Medical | Glassdoor

REACH Air Medical Overview

Santa Rosa, CA
501 to 1000 employees
1987
Company - Private
Health Care Services & Hospitals
$25 to $50 million (USD) per year
Dr. John L. McDonald founded REACH Air Medical Services in 1987. Because of his passion for pediatric care, he recognized the need for emergency air ambulance transport. Ultimately, REACH services expanded to include neonatal and adult transports as ... Read more

Mission: To provide customer-oriented, high-quality air medical transport services in a safe and efficient manner. In every situation, do what is right for the patient.

Company Updates

  • Know a great nurse that loves a good challenge? We are looking for talented individuals to join our team. You can learn more about our clinical department and search through open positions on our website, http://glassdoor.com/slink.htm?key=vISxR.

    Patient Care - REACH Air Medical Services

    REACH has demonstrated a superior commitment to patient care since its inception. A guiding principle from our founder, Dr. John L. McDonald, Jr., drives all of our team members today: "Prepare to be the best." REACH's clinical staff consists of transport nurses and transport paramedics.

  • Sometimes in order to know where a company is going, you have to know where they've been. Take a look at our History page and get to know a bit more about who we are and where we've come from. http://glassdoor.com/slink.htm?key=vISwd

    History - REACH Air Medical Services

    REACH Air Medical Services has been providing service since 1987. Read about our history.

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REACH Air Medical – Why Work For Us?


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Dr. John L. McDonald founded REACH Air Medical Services in 1987. Because of his passion for pediatric care, he recognized the need for emergency air ambulance transport Ultimately, REACH services expanded to include neonatal and adult transports as well. It was Dr. McDonald’s belief that if REACH followed the guiding principle of “always do what is right for the patient” the company would succeed, and it did. This success was due to the efforts of a strong, committed group of people who valued the autonomy they experienced, and more importantly, the ability to fulfill the mission.

INTERESTED IN EMS PILOT OPPORTUNITIES AT REACH?

If flying and being of service are your passions, the role of air ambulance pilot may be what you’ve been seeking.

What's it like to work as a pilot for REACH Air Medical Services? from REACH Air Medical Services on Vimeo.

Each and every hour of each and every day, the people of REACH are alert for the call that can mean saving a life. A premature baby weighing just two pounds needs transport to specialized care 100 miles away. An accident victim whose survival depends on timing and skill gratefully hears the helicopter arriving. Whoever the person, whatever the location, no matter the injury or illness, the people of REACH are on the way.

REACH Air Medical Services is a privately owned and operated stand-alone EMS helicopter and fixed wing provider based in Northern California. Our current fleet includes Agusta A109, Bell 407 and Eurocopter EC135 helicopters as well as King Air B200 and PC - 12/45. CAMTS accredited since 1998, REACH conducts all patient transport services through our dedicated, satellite-based Communications Center at our Santa Rosa, CA headquarters. Areas of service include Northern and Southern California, Oregon, Nevada, Texas, Wyoming…and we’re growing!

REACH offers a dynamic and team-oriented atmosphere for motivated individuals.

REACH Qualifications for Rotor Wing & Fixed Wing Pilots

  • 3000 hours total time (helicopter for RW, airplane for FW)
  • 1500 hours PIC (helicopter for RW, airplane for FW)
  • 500 hours of night experience
  • 200 hours IFR experience required (for IFR position)
  • 100 hours IFR experience preferred (for VFR position)
  • Must hold a current valid Commercial/Instrument helicopter rating for RW Pilots
  • Must currently meet and maintain a duty weight (body weight + uniform/equipment – helmet not included) of less than 230lbs for Rotor Wing (Helicopter) operations
  • Must currently meet and maintain a duty weight (body weight + uniform/equipment – helmet not included) of less than 250lbs for Fixed Wing operations

Am I the Right Person for EMS Flying?

As a REACH pilot, you will fly with highly-trained clinical team members to transport critically ill and injured patients. The air ambulance industry is intense, dynamic and atypical. As a business that “doesn’t close,” it is both demanding and rewarding. If our mission, purpose and requirements match your passion and skills, as a REACH pilot you can look forward to both high-quality challenges and high-quality satisfaction.

Think about these questions:

  • Are you independent and self-motivated?
  • Do your colleagues comment on your ability to be flexible and diplomatic?
  • Do you enjoy a collaborative and collegial environment?
  • Have you committed to the development of your communication skills?
  • Are you receptive and humble in a learning environment?
  • Do you consider the needs, feelings, and opinions of other team members?
  • Can you see yourself staying calm and functioning expertly in less-than controlled environments?
  • Are you committed to a challenging and dynamic career?

Thank you for considering a career with REACH Air Medical Services—we are always looking for individuals who are a true fit. REACH is proud of each member of our team, and they set a very high bar when it comes to hiring standards. They also come from diverse backgrounds and bring a wide range of expertise. There is one thing we all have in common, however: we care. We care about our patients, about one another, about our customers, and about our culture.

REACH offers competitive salaries, employer-paid health benefits (including medical, dental, vision and life insurance), paid time off, holiday pay, short- and long-term disability insurance, and a 401k Plan with employer contributions.

Please visit our Careers Page at www.reachair.com and click on “Join Our Team” to view current openings and apply online for “future” opportunities in your area!

INTERESTED IN BECOMING A REACH FLIGHT NURSE OR FLIGHT PARAMEDIC?

What's it like to work as a Flight Nurse or Flight Paramedic at REACH Air Medical Services? from REACH Air Medical Services on Vimeo.

The air ambulance industry is intense, dynamic and atypical. As a business that “doesn’t close”, it is both demanding and rewarding.Each position requires a certain level of leadership desire. In other words, clock punchers and resume builders need not apply. If that resonates, please keep reading. If our mission, purpose and requirements match your passion and skills, please apply. There’s no room for hesitation or second-guessing at REACH—prepare now—and be focused.

REACH Air Medical Services is a privately owned and operated stand-alone EMS helicopter and fixed wing provider based in Northern California. Our current fleet includes Agusta A109, Bell 407 and Eurocopter EC135 helicopters as well as King Air B200 and PC - 12/45. CAMTS accredited since 1998, REACH conducts all patient transport services through our dedicated, satellite-based Communications Center at our Santa Rosa, CA headquarters. Areas of service include Northern and Southern California, Oregon, Nevada, Texas, Wyoming…and we’re growing!

REACH offers a dynamic and team-oriented atmosphere for motivated individuals.

REACH Qualifications for Flight Nurse

  • Minimum three years emergency or critical care experience (>1 year adult ICU experience).
  • Current AHA ACLS, BLS and PALS, as well as an NRP provider.
  • BTLS, ITLS, PHTLS, TNATC or TNCC required within six months of hire.
  • Must maintain duty weight of less than 230 lbs for helicopter service and less than 250 lbs for airplane service (this includes body weight + uniform + equipment).

REACH Qualifications for Flight Paramedic

  • Minimum of three(3) years of pre-hospital EMS experience (minimum of three (3) years “911”).
  • Current AHA ACLS, AHA BCLS, AHA PALS and NRP provider.
  • BTLS, PHTLS or TNATC required within six (6) months of hire.
  • National certification (FP-C or CCT-EMTP) required within one (1) year of hire.
  • Must maintain duty weight of less than 230 lbs for helicopter service and less than 250 lbs for airplane service (this includes body weight + uniform + equipment).

Is a Flight Nurse or Flight Paramedic Career Right for You?
Being a Flight Nurse is demanding, challenging and extremely rewarding. We have identified several personality traits that are conducive to a career in this position. If you are thinking about becoming a Flight Nurse, consider these questions:

  • Are you independent and self-motivated?
  • Are you flexible and diplomatic?
  • Do you enjoy a collaborative environment?
  • Are you committed to the ongoing development of your skills?
  • Are you receptive and humble in a learning environment?
  • Do you consider the needs, feelings and opinions of other team members?
  • Can you see yourself staying calm and functioning expertly in less than controlled environments?
  • Are you committed to a challenging and dynamic career?

Thank you for considering a career with REACH Air Medical Services—we are always looking for individuals who are a true fit. REACH is proud of each member of our team, and they set a very high bar when it comes to hiring standards. They also come from diverse backgrounds and bring a wide range of expertise. There is one thing we all have in common, however: we care. We care about our patients, about one another, about our customers, and about our culture.

REACH offers competitive salaries, employer-paid health benefits (including medical, dental, vision and life insurance), paid time off, holiday pay, short- and long-term disability insurance, and a 401k Plan with employer contributions.

Please visit our Careers Page at www.reachair.com and click on “Join Our Team” to view current openings and apply online for “future” opportunities in your area!


INTERESTED IN BECOMING A REACH AIRCRAFT MAINTENANCE TECHNICIAN?

What's it like to work as an Aircraft Maintenance Technician at REACH Air Medical Services? from REACH Air Medical Services on Vimeo.

At REACH, the Aircraft Maintenance Technicians have a mantra: “The ultimate expression of patient care is safety.” They know that although they don’t fly the aircraft, their care and professionalism are on board in the form of a safe environment for the patients and flight crew. One crew member summarized it succinctly, “Without the AMTs, we are out of the patient care business—and that’s the truth.” In the position of Aircraft Maintenance Technician, your imperative is safety, along with technical proficiency and focus. You will maintain the REACH fleet to ensure as little out-of-service time as possible.

REACH operates both fixed wing and rotor-wing aircraft. Our current fleet includes Eurocopter EC-135s, Bell 407s and Agusta 109A helicopters, as well as King Air B200 and Piper Cheyenne airplanes.

REACH Air Medical Services is a privately owned and operated stand-alone EMS helicopter and fixed wing provider based in Northern California. Our current fleet includes Agusta A109, Bell 407 and Eurocopter EC135 helicopters as well as King Air B200 and PC - 12/45. CAMTS accredited since 1998, REACH conducts all patient transport services through our dedicated, satellite-based Communications Center at our Santa Rosa, CA headquarters. Areas of service include Northern and Southern California, Oregon, Nevada, Texas, Wyoming…and we’re growing!

REACH offers a dynamic and team-oriented atmosphere for motivated individuals.

REACH Qualifications for Aircraft Maintenance Technician

• Valid FAA Airframe and Powerplant License.
• 3-5 years A&P mechanic experience performing helicopter or fixed-wing maintenance as required.
• Experience working under CFR Parts 135 and 145 mechanic ratings preferred.
• Proficient in maintenance associated with at least one (1) aircraft in the REACH fleet.
• Requires at least two (2) years of experience working on aircraft type in the REACH fleet.
• Must pass REACH Base AMT written and observation tests.
• Basic electrical and electronics knowledge.
• Basic aircraft systems knowledge.
• Basic logistics decision-making skills.
• Basic aircraft maintenance planning skills.
• Works without direct supervision; reports to Senior Base Mechanics. All performed maintenance must be inspected by Senior Base or Lead Shop Mechanic.
• Must be able to read and interpret aircraft maintenance manuals and specifications to determine feasibility and method of repairing or replacing malfunctioning or damaged components.
• Valid Drivers License in State where employed and proof of liability insurance.
• Basic computer skills, familiar with Microsoft Windows.

Thank you for considering a career with REACH Air Medical Services—we are always looking for individuals who are a true fit. REACH is proud of each member of our team, and they set a very high bar when it comes to hiring standards. They also come from diverse backgrounds and bring a wide range of expertise. There is one thing we all have in common, however: we care. We care about our patients, about one another, about our customers, and about our culture.

REACH offers competitive salaries, employer-paid health benefits (including medical, dental, vision and life insurance), paid time off, holiday pay, short- and long-term disability insurance, and a 401k Plan with employer contributions.

Please visit our Careers Page at www.reachair.com and click on “Join Our Team” to view current openings and apply online for “future” opportunities in your area!

INTERESTED IN BECOMING A COMMUNICATIONS SPECIALIST AT REACH?

What's it like to work as a Communication Specialist at REACH Air Medical Services? from REACH Air Medical Services on Vimeo.

The REACH Communications Center provides 24-hour coordination of patient referral and transportation services, including air and ground ambulance dispatch. Our staff of highly-trained Communication Specialists work together in teams of three or four to expedite the coordination of each critical patient’s transport and referral needs. We are dedicated to serving the needs of physicians, nurses, and paramedics throughout the Western U.S., we are focused on providing the best in customer service and support.

A Communication Center shift lead explains, “As Communication Specialists, we wear a lot of different hats: dispatching crews to calls, taking in all the customers calling from doctors, hospitals, and 911 calls. REACH is dedicated to serving the needs of physicians, nurses, and paramedics throughout the Western U.S. We’re a transfer center, as well, and we take calls from the UCSF Benioff Children’s Hospital Oakland when their doctors need help facilitating a transport.”

As a Communication Specialist, you will work with state-of-the-art local and wide area communications equipment, and specialized tools including CADs (Computer Aided Dispatch), Sky Web for tracking aircraft, topographic software for scene calls and wave radio.

REACH Qualifications and Skills for Communications Specialist

  • Associates degree or equivalent knowledge and experience.
  • Minimum of three (3) years customer service experience with heavy customer service component preferably in a fast-paced, dynamic work environment.
  • Medical terminology and/or background highly desired.
  • EMT-B experience a plus; not required to be current.
  • Proficiency in map reading software or skills preferred.
  • Previous dispatching experience a plus.
  • Previous multi-line telephone systems experience a plus.
  • Strong computer skills with proficiency in MS Office programs.
  • Ability to key at least 40 WPM with accuracy.
  • Proven ability to handle multiple tasks and rapidly changing priorities while maintining attention to detail.
  • Must be able to think quickly and accurately under pressure.
  • Ability to anticipate needs and problems and to exercise good judgment/decision making.
  • Exceptional customer service and telephone skills.
  • Strong work ethic with a high level of initiative.

*Variable shifts include days, nights weekends and holidays.

Thank you for considering a career with REACH Air Medical Services—we are always looking for individuals who are a true fit. REACH is proud of each member of our team, and they set a very high bar when it comes to hiring standards. They also come from diverse backgrounds and bring a wide range of expertise. There is one thing we all have in common, however: we care. We care about our patients, about one another, about our customers, and about our culture.

REACH offers competitive salaries, employer-paid health benefits (including medical, dental, vision and life insurance), paid time off, holiday pay, short- and long-term disability insurance, and a 401k Plan with employer contributions.

Please visit our Careers Page at www.reachair.com and click on “Join Our Team” to view current openings and apply online for “future” opportunities in your area!

REACH Air Medical Reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
REACH Air Medical President Sean T. Russell
Sean T. Russell
10 Ratings
  • "Flight Nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Flight Nurse in Santa Rosa, CA
    Current Employee - Flight Nurse in Santa Rosa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at REACH Air Medical full-time (More than 8 years)

    Pros

    Excellent company that cares about their employees

    Cons

    Pay could be more for the type of work that is done.

See All 17 Reviews

REACH Air Medical Photos

REACH Air Medical photo of: REACH King Air fixed wing aircraft
REACH Air Medical photo of: REACH and CALSTAR crew pose with the REACH 17 aircraft
REACH Air Medical photo of: Aircraft Maintenance Technician Marie Sipes
REACH Air Medical photo of: Flight Paramedic Mark Neil comforts a pediatric patient before transport
REACH Air Medical photo of: Communications Shift Supervisor Heidi Franceschi
REACH Air Medical photo of: Base Aircraft Maintenance Technicians John Warner and Will Harrer
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REACH Air Medical Interviews

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Getting an Interview

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  1. Helpful (1)  

    Helicopter Pilot Interview

    Anonymous Employee in Santa Rosa, CA
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at REACH Air Medical (Santa Rosa, CA) in June 2016.

    Interview

    Telephone interview followed by in person group interview. Questions were straight forward and non-technical. Post interview yielded zero indication if hired for the job until a follow up call 2 weeks later.

    Interview Questions

See All 2 Interviews

REACH Air Medical Awards & Accolades

  • Program of the Year, Association of Air Medical Services, 2015

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