Working at REI | Glassdoor

REI Overview

Kent, WA
5001 to 10000 employees
Company - Private
Sporting Goods Stores
$2 to $5 billion (USD) per year
At Recreational Equipment, Inc. (REI), we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing ... Read more

Mission: At REI, we inspire, educate, and outfit for a lifetime of outdoor adventure and stewardship.

Our Values:
Authenticity = We are true to the outdoors.
Quality = We provide trustworthy products and services.
Service = We serve ... Read more

Glassdoor Awards

Best Places to Work: 2018 (#61), 2016 (#45), 2013 (#21), 2012 (#8), 2011 (#40)

Top CEOs: 2017 (#86)

Best Places to Interview: 2017 (#93)

Company Updates

  • Our employees will tell you – working at REI is much more than just a job. And thanks to them, we’ve earned a spot on Fortune Magazine’s “100 Best Companies to Work For” list 22 years in a row. #REIemployee


    REI is #46 on the 2017 Fortune 500 list. Find the latest news, stock prices and financial information for REI on

  • REI is hiring eager, multi-taskers who love working with people and are passionate about the outdoors and living a life well lived. Apply now to be a Seasonal Contact Center Representative!

    Seasonal Contact Center Representative - Spring 2019

    Do you want to share your love of the outdoors and provide guidance, knowledge and authentic experiences to REI members and customers? Do you believe a life outdoors is a life well-lived? Join our Contact Center team as a Contact Center Representative and help our co-op create and maintain relationships with like-minded customers!

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REI – Why Work For Us?

We Think It's Important to Feel Good About Where you Work

People love working at REI because it's a place where you can be yourself, be heard and be respected while enjoying a work-life balance. Another reason is that REI is a co-op. Rather than thinking quarter to quarter, we can take the long view and focus on what's best for our members, while conducting business in a way that's socially and environmentally responsible. We're crazy about enjoying the outdoors, and we're just as committed to leaving it in good hands for future generations.

If that sounds like the place where you'd want to work and the kind of people you'd like to work with, please take a closer look at what we have to offer.

Equal Opportunity Employer

  • As an Equal Opportunity Employer, REI takes reasonable steps to protect the right of every employee to work in an environment free from intimidation and harassment. REI does not discriminate on the basis of race, color, gender, religion, age, national origin, citizenship status, veteran status, sexual orientation, genetic information, disability or any other basis protected by law or company policy.

At REI, we inspire, educate and outfit for a lifetime of outdoor adventure and stewardship – to learn more about our company or its products and services please visit

The opportunity to love where you work.

Opportunities abound at REI. The majority are at our retail locations across the nation, however, we also have rewarding career paths at our Headquarters in Kent, WA as well as in our Contact and Distribution Centers. We invite you to take a closer look at REI and discover why we have been ranked Fortune’s “100 Best Companies to Work For” for 18 years in a row. We have exciting opportunities in the following areas:

Retail Management

  • Store Manager
  • Sales Manager

Store Hourly

  • Cashier
  • Customer Service Specialist
  • Sales Specialist
  • Administrative Specialist
  • Certified Technician
  • Master Technician
  • Shipping & Receiving Specialist


  • Accounting
  • eCommerce / Online
  • Finance
  • Human Resources
  • Information Technology
  • Marketing
  • Merchandising
  • Product Development
  • Public Affairs
  • Retail Operations
  • Real Estate and Store Development
  • Supply Chain / Logistics

Contact Center

  • Contact Center Representative
  • Seasonal Contact Center Representative
  • Supervisor

Distribution Center

  • Leadership
  • Equipment Operators
  • Facilities
  • Inventory
  • Warehouse Associate
  • Bicycle Assembly Specialists

Outdoor Programs and Outreach

  • Adventure Travel Programs
  • Adventure Travel Sales Specialists      
  • Market Outreach Managers        
  • Instructors


Dominique Miklic

Retail Operations Director

REI is a truly unique and special place to work.   I have been fortunate to work in the Retail field as well as HQ based roles.  Regardless of the role I have served, I have consistently worked among amazing teams, committed to respect and quality, comprised of dynamic personality and experience, as well as a great commitment and passion for the outdoors.  Such a combination of work and play, and support of community is rare in business.  For that reason, I never feel like I have to work.




We value our employees!

REI is committed to recognizing and rewarding our employees with a total rewards package that includes competitive pay and comprehensive benefits, generous Pro-Deals and other perks, as well as programs that support good health and work/life balance.

For an overview of REI's Pay and Benefits Programs please visit the ‘For Your Benefit’ site here:

Here is a quick compensation overview…


  • Incentive Pay

Retirement and Profit Sharing

  • Our Retirement and Profit Sharing Plan is unique in the retail industry


  • Health, Life and Disability Plans available to all employees

Living the REI Culture

  • At REI, we believe an outdoor life is a life well lived. REI supports outdoor adventures by offering all employees one day off every six months to go outside and play, it’s called the REI Yay Day.

Yay Day gives employees a chance to get inspired by the outdoors, by taking on a new activity or help create access to inspirational places through stewardship and bring that feeling back to the workplace.

Professional Growth & Development

  • Tuition Reimbursement – opportunity to get financial support to pursue higher education
  • Challenge Grant – determine a personal outdoor challenge and apply for a special grant to achieve your goals

Time Away from Work

  • Paid Time Off – PTO includes vacation pay, sick pay, 8 paid holidays and sabbatical pay
  • Family and Medical Leaves – leaves for Family and Medical reasons
  • Personal Leave of Absence – employees can request up to 12 weeks of unpaid leave in a year

Employee Discount and ProDeals

  • 50% discounts on REI Gear and Apparel, free gear rentals for personal use from any REI store and 30% off our vendor merchandise and ProDeal Discounts

REI Adventures

  • Discounts on trips with our own travel company – REI Adventures offers active trips across the globe as well as close to home.


  • Formal opportunities abound for everyone to be acknowledged and rewarded for a job well done

Work/Life Employee Assistance

  • Services to help you find balance between work and home

Public Transit Subsidy

  • 50% subsidies for bus, trains or other public transit methods

Employee Referral Bonus

  • Refer someone to REI and, if they are hired, you can receive a bonus

Relocation Support

  • To full-time employees who move more than 50 miles to fill a job

REI Sabbaticals

  • Paid sabbatical after 15 years of service

Adoption Assistance

  • Reimbursement to apply toward adoption costs

The list goes on and on…

  • Other rewards include: annual holiday gift; employee anniversary celebrations; appreciation awards; team-building staff events, etc.






Coming Soon!
We're growing and opening new stores in several new markets. Interested in working in a brand new REI store? We encourage you to sign up for our Talent Network by selecting the store location you're interested in below and we'll notify you when we start hiring!  If we've already started to accept applications, you'll be taken directly to our jobs site to apply.

FALL 2015

Topanga, CA

Christiana, DE

West Des Moines, IA

REI's values are reflected in everything we do—from our focus on customers to our commitment to environmental stewardship. Our values serve as a foundation for how we conduct business, how we serve members and how we treat each other.

REI's culture, the heart of our work environment, is one that supports our values as well as our business goals. It's one of the primary reasons why people come to work for us. They want to be part of the special place known as REI.

Watch the video on CNNMoney that shows why people really love working at REI: REI Video

Here's a closer look:


  • We are true to the outdoors


  • We provide trustworthy products and services


  • We serve others with expertise and enthusiasm


  • We listen and learn from each other


  • We live by a code of rock-solid ethics, honesty, and decency


  • We encourage each other to enjoy all aspects of life



Workforce Diversity

REI considers diversity in our workforce a vital pursuit for simple but important reasons. By seeking and considering employees from diverse talent pools, we'll benefit from their fresh ideas, new perspectives and innovative approaches.

Hear What Employees Say About Diversity at REI

We believe we will service our customers the best by having a staff that creates the most welcoming environment for our current and future customers. This means having employees who are representative of the customers themselves and who provide excellent, expert service through personal connection.

As the face of America continues to evolve, we are committed to ensuring that our employees are representative of the growing communities of people who share or will share our appreciation for the outdoors.

Laura Swapp

Director, Diversity & Inclusion

Greater Seattle Area

“Where else could you meet the CEO, climb on a paddleboard for the first time, and dig deep into market data all the in the first month? For me, working at REI and being part of a co-op environment provides me a rare opportunity to work at the intersection between being mission-driven and market-driven and to have fun doing it!”

Community Outreach

We are investing substantial time and resources in outreach to local groups that may have not yet connected with outdoor recreation. We're taking inner city kids on mountain bike rides and introducing novice adults to basic camping. We're putting together trail projects and inviting the whole neighborhood. We're providing grants so that specially-abled people can enjoy outdoor recreation through trained guides and customized equipment. By introducing ourselves to new groups, we're paving the way for a future of outdoor recreationists and environmental stewards.

REI Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
REI President and CEO Jerry Stritzke
Jerry Stritzke
626 Ratings
  • "1 year of Experience"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Positive Outlook
    No opinion of CEO

    I worked at REI part-time (More than a year)


    Good relationships to be built with your coworkers
    If you can get insurance it is very good, but it takes time to achieve.
    Management was wonderful.
    Coworkers were helpful.
    Work/life balance was important for management.
    Management will treat you well.
    You can make a lifetime career out of your time at REI. It just depends on what you want to do with it.


    Pay is low. When you are working part time you cannot expect large paychecks. It simply does not make sense.
    It takes a year to be qualified for insurance or tuition reimbursement, then you have to maintain weekly hours to keep it.
    The rare rude customer can be annoying but they aren's a deal breaker.

See All 1,499 Reviews

REI Photos

REI photo of: Green Vest always ready to assist our members.
REI photo of: Reception area in our Sumner Distribution & Customer contact center
REI photo of: One of the many areas on campus to unwind & relax...
REI photo of: Working hard at headquarters
REI photo of: A great start to any day is a green vest huddle!
REI photo of: A popular feature to our campus- our indoor bike rack storage! Perfect for the rainy northwest season!
See All PhotosSee All

REI Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (12)  

    Sales Specialist Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 3 days. I interviewed at REI in February 2018.


    I applied online and the next day I got a call regarding my application. It was a quick 5 minute get to know you with one of the managers, the questions were like why do you want to work at REI and what's your availability. After that we set up the interview for the next day. For the interview I dressed business casual, and they brought me to back room with two different managers (not the one I talked to on the phone). I was nervous at first but the employees at REI are very friendly and although it is an interview they laugh and joke with you like it's just a normal conversation. They asked basic interview questions, why REI, what outdoor activities are you into, what sales experience do you have etc... , they were both very engaged and each had questions to ask. Come in to the interview with some experience doing one of the outdoor activities they sell products for on their site, also do a little research and come up with an answer for what their motto real.alive.connected means to you. It's also good to know what kind of products they sell before hand.

    Interview Questions

    • What kind of outdoor activities do you do?   2 Answers
    • what does real. alive. connected. mean to you?   1 Answer
    • what would you do if a co-worker went on break and you saw 3 customers waiting in their department, you have a phone call waiting to be picked up, and you were just paged.   1 Answer
    • How are you with selling products/memberships?   Answer Question
    • What's your definition of customer service.   Answer Question
    • How did you deal with a difficult customer?   Answer Question
    • Name a time you provided excellent customer service.   1 Answer
    • Sell me this pen.   1 Answer
See All 434 Interviews

REI Awards & Accolades

  • 100 Best Companies to Work For, Fortune Magazine, 2018
  • Best Places To Work, Glassdoor Employees Choice Award, 2018
  • Best Places to Work 2016, Glassdoor, 2016
  • The 20 Best Workplaces in Retail, Fortune, 2017
  • 100 Best Places to Work for Millennials, Fortune, 2016
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