Working at REI | Glassdoor

REI Overview

Kent, WA
5001 to 10000 employees
Company - Private
Sporting Goods Stores
$2 to $5 billion (USD) per year
At Recreational Equipment, Inc. (REI), we love to get outside and play, and we know first-hand the importance of quality outdoor gear. We stand behind all our products with a 100% satisfaction guarantee, and we design our own line of award-winning REI brand gear and clothing ... Read more

Mission: At REI, we inspire, educate, and outfit for a lifetime of outdoor adventure and stewardship.

Our Values:
Authenticity = We are true to the outdoors.
Quality = We provide trustworthy products and services.
Service = We serve ... Read more

Glassdoor Awards

Best Places to Work: 2018 (#61), 2016 (#45), 2013 (#21), 2012 (#8), 2011 (#40)

Top CEOs: 2017 (#86)

Best Places to Interview: 2017 (#93)

Company Updates

  • At REI, we’re working toward a sustainable future, for the planet and communities around the globe. We’re excited to announce the release of the REI Product Sustainability Standards, which will help us raise the bar on product sustainability at REI and across the outdoor industry. It will also make it easier for our members to buy products that support their sustainability values. Read more on the Co-op Journal.

    Raising the Bar on Product Sustainability - REI Co-op Journal

    At REI, we're working toward a sustainable future, for the planet and communities around the globe. We're excited to announce the release of the REI Product Sustainability Standards, which will help us raise the bar on product sustainability at REI and across the outdoor industry.

  • We are now hiring Seasonal Contact Center Representatives for our Anniversary Sale. Apply online today: #REIemployee



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REI – Why Work For Us?

We Think It's Important to Feel Good About Where you Work

People love working at REI because it's a place where you can be yourself, be heard and be respected while enjoying a work-life balance. Another reason is that REI is a co-op. Rather than thinking quarter to quarter, we can take the long view and focus on what's best for our members, while conducting business in a way that's socially and environmentally responsible. We're crazy about enjoying the outdoors, and we're just as committed to leaving it in good hands for future generations.

If that sounds like the place where you'd want to work and the kind of people you'd like to work with, please take a closer look at what we have to offer.

Equal Opportunity Employer

  • As an Equal Opportunity Employer, REI takes reasonable steps to protect the right of every employee to work in an environment free from intimidation and harassment. REI does not discriminate on the basis of race, color, gender, religion, age, national origin, citizenship status, veteran status, sexual orientation, genetic information, disability or any other basis protected by law or company policy.

At REI, we inspire, educate and outfit for a lifetime of outdoor adventure and stewardship – to learn more about our company or its products and services please visit

The opportunity to love where you work.

Opportunities abound at REI. The majority are at our retail locations across the nation, however, we also have rewarding career paths at our Headquarters in Kent, WA as well as in our Contact and Distribution Centers. We invite you to take a closer look at REI and discover why we have been ranked Fortune’s “100 Best Companies to Work For” for 18 years in a row. We have exciting opportunities in the following areas:

Retail Management

  • Store Manager
  • Sales Manager

Store Hourly

  • Cashier
  • Customer Service Specialist
  • Sales Specialist
  • Administrative Specialist
  • Certified Technician
  • Master Technician
  • Shipping & Receiving Specialist


  • Accounting
  • eCommerce / Online
  • Finance
  • Human Resources
  • Information Technology
  • Marketing
  • Merchandising
  • Product Development
  • Public Affairs
  • Retail Operations
  • Real Estate and Store Development
  • Supply Chain / Logistics

Contact Center

  • Contact Center Representative
  • Seasonal Contact Center Representative
  • Supervisor

Distribution Center

  • Leadership
  • Equipment Operators
  • Facilities
  • Inventory
  • Warehouse Associate
  • Bicycle Assembly Specialists

Outdoor Programs and Outreach

  • Adventure Travel Programs
  • Adventure Travel Sales Specialists      
  • Market Outreach Managers        
  • Instructors


Dominique Miklic

Retail Operations Director

REI is a truly unique and special place to work.   I have been fortunate to work in the Retail field as well as HQ based roles.  Regardless of the role I have served, I have consistently worked among amazing teams, committed to respect and quality, comprised of dynamic personality and experience, as well as a great commitment and passion for the outdoors.  Such a combination of work and play, and support of community is rare in business.  For that reason, I never feel like I have to work.




We value our employees!

REI is committed to recognizing and rewarding our employees with a total rewards package that includes competitive pay and comprehensive benefits, generous Pro-Deals and other perks, as well as programs that support good health and work/life balance.

For an overview of REI's Pay and Benefits Programs please visit the ‘For Your Benefit’ site here:

Here is a quick compensation overview…


  • Incentive Pay

Retirement and Profit Sharing

  • Our Retirement and Profit Sharing Plan is unique in the retail industry


  • Health, Life and Disability Plans available to all employees

Living the REI Culture

  • At REI, we believe an outdoor life is a life well lived. REI supports outdoor adventures by offering all employees one day off every six months to go outside and play, it’s called the REI Yay Day.

Yay Day gives employees a chance to get inspired by the outdoors, by taking on a new activity or help create access to inspirational places through stewardship and bring that feeling back to the workplace.

Professional Growth & Development

  • Tuition Reimbursement – opportunity to get financial support to pursue higher education
  • Challenge Grant – determine a personal outdoor challenge and apply for a special grant to achieve your goals

Time Away from Work

  • Paid Time Off – PTO includes vacation pay, sick pay, 8 paid holidays and sabbatical pay
  • Family and Medical Leaves – leaves for Family and Medical reasons
  • Personal Leave of Absence – employees can request up to 12 weeks of unpaid leave in a year

Employee Discount and ProDeals

  • 50% discounts on REI Gear and Apparel, free gear rentals for personal use from any REI store and 30% off our vendor merchandise and ProDeal Discounts

REI Adventures

  • Discounts on trips with our own travel company – REI Adventures offers active trips across the globe as well as close to home.


  • Formal opportunities abound for everyone to be acknowledged and rewarded for a job well done

Work/Life Employee Assistance

  • Services to help you find balance between work and home

Public Transit Subsidy

  • 50% subsidies for bus, trains or other public transit methods

Employee Referral Bonus

  • Refer someone to REI and, if they are hired, you can receive a bonus

Relocation Support

  • To full-time employees who move more than 50 miles to fill a job

REI Sabbaticals

  • Paid sabbatical after 15 years of service

Adoption Assistance

  • Reimbursement to apply toward adoption costs

The list goes on and on…

  • Other rewards include: annual holiday gift; employee anniversary celebrations; appreciation awards; team-building staff events, etc.






Coming Soon!
We're growing and opening new stores in several new markets. Interested in working in a brand new REI store? We encourage you to sign up for our Talent Network by selecting the store location you're interested in below and we'll notify you when we start hiring!  If we've already started to accept applications, you'll be taken directly to our jobs site to apply.

FALL 2015

Topanga, CA

Christiana, DE

West Des Moines, IA

REI's values are reflected in everything we do—from our focus on customers to our commitment to environmental stewardship. Our values serve as a foundation for how we conduct business, how we serve members and how we treat each other.

REI's culture, the heart of our work environment, is one that supports our values as well as our business goals. It's one of the primary reasons why people come to work for us. They want to be part of the special place known as REI.

Watch the video on CNNMoney that shows why people really love working at REI: REI Video

Here's a closer look:


  • We are true to the outdoors


  • We provide trustworthy products and services


  • We serve others with expertise and enthusiasm


  • We listen and learn from each other


  • We live by a code of rock-solid ethics, honesty, and decency


  • We encourage each other to enjoy all aspects of life



Workforce Diversity

REI considers diversity in our workforce a vital pursuit for simple but important reasons. By seeking and considering employees from diverse talent pools, we'll benefit from their fresh ideas, new perspectives and innovative approaches.

Hear What Employees Say About Diversity at REI

We believe we will service our customers the best by having a staff that creates the most welcoming environment for our current and future customers. This means having employees who are representative of the customers themselves and who provide excellent, expert service through personal connection.

As the face of America continues to evolve, we are committed to ensuring that our employees are representative of the growing communities of people who share or will share our appreciation for the outdoors.

Laura Swapp

Director, Diversity & Inclusion

Greater Seattle Area

“Where else could you meet the CEO, climb on a paddleboard for the first time, and dig deep into market data all the in the first month? For me, working at REI and being part of a co-op environment provides me a rare opportunity to work at the intersection between being mission-driven and market-driven and to have fun doing it!”

Community Outreach

We are investing substantial time and resources in outreach to local groups that may have not yet connected with outdoor recreation. We're taking inner city kids on mountain bike rides and introducing novice adults to basic camping. We're putting together trail projects and inviting the whole neighborhood. We're providing grants so that specially-abled people can enjoy outdoor recreation through trained guides and customized equipment. By introducing ourselves to new groups, we're paving the way for a future of outdoor recreationists and environmental stewards.

REI Reviews

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Recommend to a friend
Approve of CEO
REI President and CEO Jerry Stritzke
Jerry Stritzke
566 Ratings
  • Featured Review

    Helpful (3)

    "Great Place to Work"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service and Banker
    Current Employee - Customer Service and Banker

    I have been working at REI part-time (More than a year)


    Its great to work in a place with high values, respect and kindness from the whole team of employees and management. If you work hard and are actually interested in the company and what it stands for, you will go far. but if you treat it like a job at a fast food joint, then you won't get full time. They are great about giving you the hours and schedule you want if you work hard and take pride in your work.


    Its still retail so you deal with ridiculous people that come in.

    Advice to Management

    Each management team is different. My management team is amazing and they truly live out REI's core values.

See All 1,386 Reviews

REI Photos

REI photo of: Green Vest always ready to assist our members.
REI photo of: Reception area in our Sumner Distribution & Customer contact center
REI photo of: One of the many areas on campus to unwind & relax...
REI photo of: Working hard at headquarters
REI photo of: A great start to any day is a green vest huddle!
REI photo of: A popular feature to our campus- our indoor bike rack storage! Perfect for the rainy northwest season!
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REI Interviews



Getting an Interview

Getting an Interview





    Outreach Specialist Interview

    Anonymous Interview Candidate in Austin, TX
    No Offer
    Neutral Experience
    Average Interview


    The process took 1 day. I interviewed at REI (Austin, TX) in September 2009.


    The interview was granted at last minute, almost as an afterthought. There was one, in person interview. Two people participated in the interview process: the store manager and the Outreach director. They seemed friendly but aloof, although I had worked with the company for a year prior. My advice would be to befriend management or people who know them if you seek to advance within the company.

    Interview Questions

    • Question about using a specific software only other Outreach specialists have access to.   1 Answer
See All 411 Interviews

REI Awards & Accolades

  • 100 Best Companies to Work For, Fortune Magazine, 2018
  • Best Places To Work, Glassdoor Employees Choice Award, 2018
  • Best Places to Work 2016, Glassdoor, 2016
  • The 20 Best Workplaces in Retail, Fortune, 2017
  • 100 Best Places to Work for Millennials, Fortune, 2016
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Work at REI? Share Your Experiences

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