Radio Systems Corporation Pay & Benefits | Glassdoor

Radio Systems Corporation Overview

Knoxville, TN
501 to 1000 employees
1991
Company - Private
Consumer Products Manufacturing
$100 to $500 million (USD) per year
Radio Systems® Corporation is the leading provider of pet products. Our brands include PetSafe®, Invisible Fence® Brand and SportDOG™. We are a company driven by innovation and dedication to our customers and ... Read more

Mission: To build the most trusted pet brands

Company Updates

  • It's #TopDogTuesday! This month's Top Dog winner is Mariana Camacho, a Finance Assistant in our Australia office. Congratulations Mariana!

  • It's #TopDogTuesday! This month's Top Dog winner is Kendy Lai (Documentation Manager) from our China office. A peer said this of Kendy:
    "She is optimistic, positive, friendly, and patient to help others. She’s always concerned about team members."

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Radio Systems Corporation – Why Work For Us?


Want to Become One of the Top Dogs?

Radio Systems Corporation is a growing international organization with a variety of openings at any given time. If you're interested in working for us, check out our current job openings. We'll let you know if we think you could be a good match for any open positions we have. Thank you for considering Radio Systems Corporation, where we strive to hire the best people with the right talents!

PetSafe® People from Radio Systems Corporation on Vimeo.

Safe Pets, Happy Employees

At our headquarters in Knoxville, Tennessee, you won’t find offices, closed rooms, or suits. We believe that you can work hard without having to wear a tie. Our CEO Willie Wallace has been known to start Nerf gun fights in the office and cook lunch for the whole company along with the rest of the Senior Staff, and he's always available for a chat. Thirsty office dogs enjoy Drinkwell® fountains on every floor after coming in from a walk at the dog park across the street. You’ll also see Busy Buddy® toys in the on-site gym and conference rooms to give our dogs something to do while we come up with product prototypes or new marketing strategies.


Radio Systems has offices in various cities across the US and across the world. Throughout our campuses, we maintain the same corporate culture based on our company values, known as THE WILL. Our associates are always involved in giving back to the community, whether it’s building a dog park, running in the Knoxville Marathon, volunteering with tnAchieves to help local students go to college, or hosting a gala/auction for the Morris Animal Foundation.


We have an online learning platform called RSC College where courses are available and we also host courses in person. Our employees can learn about topics including animal behavior, company infrastructure, workplace topics, and new product training.


We’re pet owners just like you, so we care about the products we make. Our own pets are the best product testers—they love when we bring them home the latest toys, treats, and fountains. And some of our dogs are lucky enough to come to the office every day, serving as the perfect reminder of why we do what we do. Check out some of the office dogs!



Want to read about our Certified Great Workplace Culture?

Our Values — What Makes Us Jump for Joy

Based on the acronym T.H.E. W.I.L.L., our core values shine through in every product, every employee, and every day. We are champions of inspired creativity no matter how many ideas we have to try to find that one brilliant gem. We believe in honesty and that means putting long-term safety and happiness far ahead of short-term profit. Our environment always reflects complete openness, equality, and teamwork.

Here, everybody is extra supportive since we always seek win-win-win solutions to every problem or opportunity. We believe in continuous improvement, making sure to always listen, and building a culture here that lasts through generations. Want to see our core values in action? 


Try a lot of stuff and keep what works. Mistakes are recognized as a part of the learning and growing process. The only failure is failure to try.

Honesty – Our integrity is more important than short-term profit. We are open and honest with our fellow associates, our customers, our vendors and our stockholders.

Environment – We create an environment of openness, equality and teamwork.

Win-win-win solutions – We believe in finding win-win-win solutions to every problem or opportunity.

Improvement – Continuing improvement in our company, our products and ourselves is fundamental to our culture.

Listen – We listen to customers, associates and vendors to find ways to improve our products and processes.

Last – We’re built to last. Radio Systems will be built, through its culture and its practices, to last for many generations.


Radio Systems Corporation is dedicated to making communities better places to live for animals and people alike.  Regardless of which brand you choose, you will find it is part of our DNA to make sure we are giving back.

 
 
PetSafe Building Pet Friendly Communities

The Most Pet Friendly Community initiative: PetSafe has played a lead role in this effort to make sure that Knoxville/Knox County pets are highly respected citizens. Other participants include The City of Knoxville, Knox County, Young-Williams Animal Center, and the University of Tennessee. In August of 2011Dog Fancy Magazine recognized Knoxville as the most dog-friendly city in the Southeast. There's still a lot of work left to be done! The initiative has led to the creation of several Knoxville/Knox County dog parks as well as an increase in the number of pet-friendly businesses in the community.

PetSafe Dog Parks: PetSafe has committed the funds to create 7 dog parks in Knox and surrounding counties in East Tennessee. The parks, prime examples of a working public/private partnership, help further the expansion of green space throughout the region while offering pet parents alternate locations for outdoor pet recreation.

Through the annual Bark for Your Park competition, PetSafe is helping communities across America build their own PetSafe Dog Parks. Through the contest, communities are awarded up to $100,000 toward the construction of a PetSafe Dog Park. Participants secure land and local government support before entering the contest. 

Philanthropy Committee: Each year, the PetSafe Philanthropy Committee makes charitable donations to qualifying organizations. Most recently, the committee donated $6,100 to Knox County's K-9 Unit to purchase 6 bullet- and stab-proof vests and 3 cooling vests to help protect the 22 dogs in the unit. We also donated $8,000 to the Union County Humane Society to help cover medical costs for 136 dogs rescued in one of Tennessee's largest hoarding cases.

SportDOG Conservation Fund

 The SportDOG team and our families enjoy many of the same hunting opportunities and outdoor activities that you do.  That's why we recognize the importance of wise conservation and habitat-enhancement initiatives.  We support conservation efforts by contributing time and funding to projects that ensure hunters will have wild places to hunt wild game for generations to come.

Our Conservation Fund program highlights our support for these grassroots organizations,w hich work with state, federal, and private wildlife and land management agencies to conserve wild game populations and critical habitats that wildlife depend on.

Invisible Fence Brand:
 
   Invisible Fence Brand is in the business of saving pets' lives, and we strongly believe in programs that not only help keep pets happy and safe in their yards, but safe from other hazards like house fires.  Although the number of pets that die in fires is not an official statistic kept by the U.S. Fire Administration, industry web sites and sources have cited that an estimated 40,000 to 150,000 pets die each year in fires; most succumbing to smoke inhalation.  In most states, emergency responders are not equipped to deal with the crisis because they lack specially designed pet oxygen masks. 
 
    To fill this need, Invisible Fence Brand started the Pet Oxygen Mask Donation Program to provide oxygen mask kits to first responders.  Each kit includes a small, medium, and large mask; fire departments are eligible to receive one kit per station.
 
 

Have you been wondering what the culture inside a pet friendly, team-oriented environment looks like? We would like to share our programs that we believe contribute to our great culture.


Pet Perks: The best perk of all, we bring our furry friends to work with us every day! We have an onsite dog park at our headquarters, as well as 6 others across the city, all of which are open to the public. Associates receive a $600 pet-product allowance, and 50% off items for friends and family. When associates travel, we cover the expense to board their dog at our onsite facility.


Recognition: Our Anniversary Program includes $5,000 and a full week of paid time off to take a dream trip for those who reach 10-years of employment. At 20 years, associates receive $7,500 and a week of paid time off. "Top Dog" is a monthly values-based recognition program where associates are nominated by peers and winners are voted on by a committee. At the end of the year, our CEO hosts a celebration dinner for all 12 Top Dog winners. Our "On The Spot" reward allows managers to give an immediate bonus of up to $500 to anyone in their department.

Wellness: Our wellness program has a variety of onsite offerings such as weekly exercise classes, live education courses, massage therapy, personal training, nutrition coaching, community supported agriculture delivery, and paid entry for races. Our headquarters hosts a 1,700 square foot onsite gym and a half-mile walking path. Our remote associates receive a gym reimbursement at the end of each quarter. Reimbursement of tobacco cessation aides for associates and family members is offered, as well as an additional $600-$800 contribution to Health Savings Accounts for participation in biometrics and a Health Risk Assessment. Our monthly newsletter includes a “Built to Last Champion,” featuring an associate’s wellness journey.


Associate Engagement: Our Associate Engagement team plans events to foster an environment of collaboration and fun. Including: Pups and Pints – Associates enjoy social time outdoors with co-workers and dogs while a local brewer serves from a beer truck; Board Meetings – While our Senior Staff attends their annual board meeting, we have one of our own … a corn hole tournament; Chili Cook Off – Complete with celebrity judges, and trophies; Thanksgiving Turkey – Our founder shares the story of the first Thanksgiving for the company, followed by a Thanksgiving meal of our own, as well as the gifting of frozen turkeys to associates by our Senior Staff (who are dressed up as turkeys themselves).


Learning and Development: Our Learning and Development Program encompasses developing our associates, managers, and teams to help our organization achieve success. We have an online platform called RSC College that hosts thousands of development courses. Our Tuition Reimbursement Program provides associates a $5,250 reimbursement. It also provides dependents, attending a Community College, a scholarship covering the cost of tuition and fees. In 2016, we launched our Unleashed Leadership Development Program and sent 100 managers and high potential associates through this intense 3-day training.


Senior Leadership Involvement: We encourage approachability at all levels of the organization. Senior Staff members sit among associates in our open-office environment, host “listen-ins” with departments to discuss opportunities for improvement, and participate in a “reverse mentor” program. Once a year, Senior Staff dons their aprons and hosts a cookout for all associates at our headquarters. “Monday Notes” gives insight and transparency into Senior Staff’s weekly business focus. Our CEO hosts a monthly “birthday lunch” for associates and films quarterly videos to update the company on our successes and foster alignment within the brands.

Community Engagement/Philanthropy: Associates pride themselves on giving back to communities. A few big initiatives include: The Invisible Fence® Brand Project Breathe™ Program - donating pet oxygen masks to local fire departments across the U.S. and Canada. The SportDOG Brand® Conservation Fund ensures hunters and their dogs will have places to pursue wild game for generations to come. The PetSafe® Bark For Your Park™ campaign has provided 1 million dollars to build dog parks in 19 communities across the U.S. In addition, the PetSafe® Shelter Enrichment Program provides monetary and product donations to some of the most successful shelters across the country. Radio Systems Corporation Philanthropy Committee also donates over $600,000 and 60,000 products to organizations that aid in pet welfare and youth education.


Onsite Clinic: Our onsite medical clinic is open 20 hours a week. It's available for associates and also dependents age 2+ covered on our medical plan. We have a wellness-based model that provides coaching and preventive care, as well as taking care of people when they are sick. The clinic offers a Prescription Concierge, which makes it easy to get a Prescription filled. Clinic Satisfaction averages 95% and is booked with appointments 63% of the time. When there are no appointments, our clinician has an open door policy allowing for walk-ins.


Office Environment: Our open-office environment is a key component of our culture, fostering collaboration and creativity. You’ll often see associates, and their dogs, working together on projects, or throwing around ideas … and tennis balls. Associates are also encouraged to take advantage of a flexible work schedule, including a work-from home option. Customer Care Center representatives are given 30 minute wellness breaks, twice a week, which allows time away from their desks to participate in their favorite wellness activity. Last, we don’t have a dress code! We believe our teammates don’t have to wear a suit and tie to be successful.

Radio Systems Corporation Reviews

3.9
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Radio Systems Corporation CEO Willie Wallace
Willie Wallace
54 Ratings
  • "Best Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Knoxville, TN
    Current Employee - Customer Care Specialist in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Radio Systems Corporation full-time (Less than a year)

    Pros

    Where do I start? 12/hr to start, quarterly bonuses, nerf gun fights in the office, Paid time off after 1 month, 600$ of free money to use their products.. All of that, plus you're treated as family!

    Cons

    None at all! This place is amazing.

    Advice to Management

    Keep up the great work

See All 88 Reviews

Radio Systems Corporation Photos

Radio Systems Corporation photo of: Knoxville Campus
Radio Systems Corporation photo of: On warm summer days, these are a hit at lunch time!
Radio Systems Corporation photo of: During Orientation, these new hires ran into our CEO during their photo scavenger hunt about our culture!
Radio Systems Corporation photo of: Salsa Making Day!
Radio Systems Corporation photo of: Our IT director giving a lecture at Codestock! Involvement in professional societies and giving back is important at RSC!
Radio Systems Corporation photo of: Our new hires finding their way around campus by means of a photo scavenger hunt!
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Radio Systems Corporation Interviews

Experience

Experience
64%
29%
7%

Getting an Interview

Getting an Interview
38%
31%
23%
8

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Radio Systems Corporation in August 2017.

    Interview

    They called me very shortly after I submitted my resume. They conducted a 15 minute phone interview which was very friendly and informal, and when completed, they said they are sending an email for me, with information about the "next step". Everything sounded great and went well, even though for me there was going to be a lot to compromise on, such as the pay, distance from my home, start date which was a full month later, and a couple other smaller things, but I wanted this job and I wanted this company, so I was enthusiastic and positive. The next morning I receive an email saying they are not considering me, saying something about not being qualified enough. I was shocked. This was not making sense, because any info about my qualifications they already had from reading my resume. I was pretty devastated, esp. knowing that they could have WAITED a few days to decide, since I already agreed to wait a month for the start date of the job! they chose to rule me out right away, as hasty as how fast they called me. The reason why I am reviewing their interview is because now that it's been a few days past the said start date (and 6 weeks since I was interviewed), they are already posting this position again, being a 'hot' job, so they are again needing to fill the position/s . That, along with the poor (basically crappy) reviews that their employees in customer service added, shows a lot about this position and their decision making.

    Interview Questions

    • There were no difficult questions. One question was about what I consider my weakness to be, but it wasn't anything that would be reason not to qualify. Another question was to mention an exceptionally good service experience I received as a customer.   Answer Question
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Radio Systems Corporation Awards & Accolades

  • Business Excellence Award, Knoxville Chamber, 2015
  • Impact Award, Knoxville Chamber, 2013

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