Working at Rank Group | Glassdoor

Rank Group Overview

Maidenhead, England (UK)
5001 to 10000 employees
1937
Company - Public (RNK)
Gambling
$1 to $2 billion (USD) per year
William Hill, Adobe
Rank is a gaming-focused leisure and entertainment group serving over 3 million customers. Our business is comprised of three main brands spread across the UK, Spain and Belgium with a support office in Maidenhead.
Grosvenor Casinos: The UK's largest ... Read more

Mission: To deliver the best and most compelling multi-channel gaming experience available. To maintain our reputation as a company that delivers exceptional customer service and to be regarded an organisation where those prepared to contribute will be rewarded with career progression ... Read more

Rank Group Reviews

3.1
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Rank Group Chief Executive John O’ Reilly
John O’ Reilly
0 Ratings
  • Helpful (5)

    "HR bias towards inept and bulling management team"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Rank Group full-time

    Pros

    Easy to do hardly anything at all if you laught at the bully’s jokes and become their eyes and ears as a trusted informant.

    Cons

    If you ever have the audacity to highlight leadership or management wrongdoings, bullying or favouritism; you will without doubt be targeted for enforced redundancy by ‘reorganisation’ of the team or department.
    A silly belief in morals or ethics must be left at the door. The Human Reaources leadership team are a self serving and friend saving network (mafia) within the Rank Organisation.
    If you ever served time in the HR Mafia and transferred to another department or team, you become an informant on any person you don’t like.
    That is how people build empires especially in the IT teams.
    Long serving staff (over 30 years) believe they own the company and dictate who stays by constantly pushing for the people that highlight their unprofessional attitude and lack of knowledge, to be managed out of the business or to be fired.
    Watch your back, play the game and always, always laugh at sexist and racist jokes.
    Be open to a bullying culture as that is how the IT leadership team rule from above.

    Advice to Management

    I have none. It is deeply engrained in the culture of the business to stop legitimate complaints being heard, progressed, understood, investigated or mitigated. The whole top tier of managers and directors need to be removed and new, fresh, positive, experienced and professional leaders brought in to mana he the IT department based in the Head Office in Berskshire. Who knows. You may actually save a fortune and get less negative reviews.

See All 164 Reviews

Rank Group Photos

Rank Group photo of: Our three brands - Mecca, Grosvenor, Enracha
Rank Group photo of: Roulette
Rank Group photo of: Maidenhead office
Rank Group photo of: Maidenhead office reception
Rank Group photo of: The new town hall area of our Maidenhead HQ,
Rank Group photo of: The new town hall area of our Maidenhead HQ
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Rank Group Interviews

Experience

Experience
70%
6%
24%

Getting an Interview

Getting an Interview
58%
12%
12%
12
6

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Poker Dealer Interview

    Anonymous Employee in Manchester, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Rank Group (Manchester, England (UK)) in November 2015.

    Interview

    The interview was about 30 mins long with questions centered around customer service and "How have you dealt" with "this" situation and some personality questions. Only 2-3 casino/poker related questions.

    Interview Questions

    • Name all the poker hands in poker starting from the weakest and ending with the strongest.   Answer Question
See All 17 Interviews

Rank Group Awards & Accolades

  • Best Large Business (Finalist), Maidenhead & Windsor Business Awards, 2018
  • Excellence in Customer Service (Sarah Mannion), Women In Gaming Awards, 2018

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