Working at Rank Group | Glassdoor

Rank Group Overview

Maidenhead, England (UK)
5001 to 10000 employees
1937
Company - Public (RNK)
Gambling
$1 to $2 billion (USD) per year
William Hill, Gala Coral Group, Adobe
Rank is a gaming-focused leisure and entertainment group serving over 3 million customers. Our business is comprised of three main brands spread across the UK, Spain and Belgium with a support office in Maidenhead.
Grosvenor Casinos: The UK's largest ... Read more

Mission: To deliver the best and most compelling multi-channel gaming experience available. To maintain our reputation as a company that delivers exceptional customer service and to be regarded an organisation where those prepared to contribute will be rewarded with career progression ... Read more

Rank Group Reviews

3.5
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Recommend to a friend
Approve of CEO
Rank Group Chief Executive Henry Birch
Henry Birch
97 Ratings
  • Helpful (2)

    "Just another call centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Champion in Sheffield, England (UK)
    Current Employee - Customer Champion in Sheffield, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rank Group full-time

    Pros

    Pays better than any other call centre in Sheffield. Bonus relatively easy to achieve. That’s about it for the positives.

    Cons

    No work life balance. Shifts are crap.
    Policies constantly change.
    Communication between departments is none existent.
    If your face fits you’ll do great. Some people can do no wrong. Turn up when they want do absolute minimum and still get opportunities not offered to genuine people who work hard.
    Claim not to be another call centre but they are.
    Waste money on pointless crap to make the office look trendy then tell staff they can’t afford to hire people.
    Skeleton staff at weekends when it’s busier.
    Most calls are angry customers cause nothing works
    Staff are told they cost money and business interested in profit
    Say they want to help you develop but nothing comes of it

    Advice to Management

    Stop empty promises

See All 153 Reviews

Rank Group Photos

Rank Group photo of: Our three brands - Mecca, Grosvenor, Enracha
Rank Group photo of: Roulette
Rank Group photo of: Maidenhead office
Rank Group photo of: Maidenhead office reception
Rank Group photo of: The new town hall area of our Maidenhead HQ,
Rank Group photo of: The new town hall area of our Maidenhead HQ
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Rank Group Interviews

Experience

Experience
77%
0%
23%

Getting an Interview

Getting an Interview
54%
15%
15%
8
8

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Senior Data Analyst Interview

    Anonymous Employee in Maidenhead, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Rank Group (Maidenhead, England (UK)) in February 2017.

    Interview

    I had a telephone interview followed by an interview with the person I was replacing then an interview with my prospective boss. Lastly a personality based interview with HR. Everyone was pleasant and I got to see the working environment.

    Interview Questions

    • To explain statistical significance   1 Answer
See All 13 Interviews

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