Working at Rapid Response Monitoring | Glassdoor
Best Small and Medium Companies to Work For 2020

Rapid Response Monitoring Overview

Syracuse, NY
501 to 1000 employees
Company - Private
Security Services
Unknown / Non-Applicable
Rapid Response Monitoring is a Syracuse, NY headquartered company founded in 1992 as a premier, electronic security monitoring service provider serving a national (and now international) client base that consists of security alarm installers of every type and their customers ... Read more

Glassdoor Awards

Best Places to Work: 2020 (#44)

Rapid Response Monitoring – Why Work With Us?

  • Serve the safety and welfare of families and businesses.
  • Protect lives and property nationwide.
  • Use the most advanced technologies in electronic security.

It’s simple: your greatest potential is to help others. We know because there are over 500 of us at Rapid Response… and that’s what we do.


Paid Formal Classroom and Hands-on Training
Systems, Technologies, Software, Processess, Procedures

Operations Training with Training Specialists and Key Personnel
Real-time processing moving gradually from low to high priority and critical events

Modular Training
High-level skills in Video, GPS, Two-way Voice, Complex Accounts, Inbound Service and More

Training Seminars
New Services, Procedures, Customer Service Skills

Career Education
Opportunities To Observe and Discuss the Roles of Company Professionals

Rapid’s extensive training programs help you build on everything you’ve done to develop a solid and successful career, but Rapid also provides you the tools to reach the highest levels of professionalism in our industry and in the global economy.


Quality Assurance

Presents your personal performance metrics
Develops steps for refining your professional skills

Conversational Spanish Instruction

A 16-18 week course focusing on vernacular Spanish common in the Americas
Develops bi-lingual professionals in demand by our company and industry.

Leadership Development Program

Focusing on leadership, candidates rotate through multiple departments:
Operations; Dealer Support; Technical Engineering, IT & Software Development; Accounting and Sales & Marketing.

The program is designed to help the best and the brightest determine their professional focus through diverse work assignments, leadership development opportunities, and enhanced career development.

It provides the depth and breadth of business experience you need to jump-start your career in an exciting and expanding industry.

Rapid Response Monitoring Reviews

  • Featured Review

    "Amazing company"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CAD Operator in Syracuse, NY
    Current Employee - CAD Operator in Syracuse, NY
    Positive Outlook
    Approves of CEO

    I have been working at Rapid Response Monitoring full-time (More than 10 years)


    I had to opportunity to meet with the president of the company today and I was very impressed. His commitment to employees and the organization is evident. The recent upgrades to the building especially the new bathrooms, break room, and lounge show just how much the company truly cares about the employees. They even have full time guards! No other company in the area provides so many benefits for the employees. I find the work itself to be very fulfilling. The promote from within policy is exceptional. It’s great going home everyday knowing that you have made a difference in someone’s life.


    The recent construction was an inconvenience, but it was well worth it.

    Advice to Management

    Keep up the good work!

See All 247 Reviews

Rapid Response Monitoring Photos

Rapid Response Monitoring photo of: Rapid East Monitoring Center
Rapid Response Monitoring photo of: Rapid East Break Room
Rapid Response Monitoring photo of: Rapid East Break Room
Rapid Response Monitoring photo of: Operations Appreciation Week 2018
Rapid Response Monitoring photo of: Halloween 2018
Rapid Response Monitoring photo of: Rapid Team Giving Back to the Community
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Rapid Response Monitoring Interviews



Getting an Interview

Getting an Interview





    Customer Service Representative Interview

    Anonymous Interview Candidate in Corona, CA
    No Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at Rapid Response Monitoring (Corona, CA) in November 2019.


    Hiring process consists of a multi-step hiring procedure.
    1. Phone interview
    2. Go into office to take 3 exams (3 min. typing test, Wonderlic test, Behavior Personality)
    3. Brief interview (if you pass exams)
    4. Called back for a 2nd interview (to be determined another day after 1st interview, if you passed it)
    5. If considered for the position, you attend the 4 week training (training is offered only 1x/month) and upon completion (and passing the final exam) you are offered the position. If you do not pass the final exam, you are not offered the position but this training is paid.

    I applied online and was contacted via email for a phone interview about a week later and was set up to go to the office the next day. I arrived to the location and checked in, which took about 5 minutes. Then I was led by the hiring manager and another individual to the inside of the call center where I took my 3 exams. After I passed those, I was taken to a conference room to wait for a brief interview. I waited for about 10 minutes. The interviewer was asking about my prior job experience, the position/company, hours, education, and so on (about 20-30mins). After the interview, the hiring manager said to be on the lookout for another email to say whether I passed that interview or not. After a couple days, I received an email saying I would not be moving forward. Overall this process was about 2 weeks without even a job offer but, I would have been waiting 3 weeks for the next training to start.

    Interview Questions

    • This is a full-time position with possible overtime due to unforeseen events. If needed, would you be able to stay extra until the next person arrives for their shift?   1 Answer
    • Are you able to work weekends?   1 Answer
    • Why do you want to join the security industry? What about this position interested you?   1 Answer
    • If we were to contact you prior employers, what would they say about your work ethic and/or punctuality?   1 Answer
    • This position entails of fast communication and dealing with security of property- residential and/or business. You answer the phone and it may be an emergency or not, you deal with that situation and say thank you for calling and move on to the next call. Are you able to deal with work that consists of that, yes or no and why?   1 Answer
See All 42 Interviews

Rapid Response Monitoring Awards & Accolades

  • Employer of Distinction Award for Best Work Environment, Society for Human Resource Management, 2008
  • Central Station of the Year, Central Station Alarm Association (CSAA), 2016
  • Fit-Friendly Worksite Gold Achievement, American Heart Association, 2015
  • Heathiest Employers of Upstate NY, Healthiest Employers Organization, 2016
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