- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Best Places to Work: 2020 (#44)
It’s simple: your greatest potential is to help others. We know because there are over 500 of us at Rapid Response… and that’s what we do.
TRAINING, AND THEN MORE TRAINING.
Paid Formal Classroom and Hands-on Training
Systems, Technologies, Software, Processess, Procedures
Operations Training with Training Specialists and Key Personnel
Real-time processing moving gradually from low to high priority and critical events
High-level skills in Video, GPS, Two-way Voice, Complex Accounts, Inbound Service and More
New Services, Procedures, Customer Service Skills
Opportunities To Observe and Discuss the Roles of Company Professionals
Rapid’s extensive training programs help you build on everything you’ve done to develop a solid and successful career, but Rapid also provides you the tools to reach the highest levels of professionalism in our industry and in the global economy.
LEADERSHIP DEVELOPMENT PROGRAM
Presents your personal performance metrics
Develops steps for refining your professional skills
Conversational Spanish Instruction
A 16-18 week course focusing on vernacular Spanish common in the Americas
Develops bi-lingual professionals in demand by our company and industry.
Leadership Development Program
Focusing on leadership, candidates rotate through multiple departments:
Operations; Dealer Support; Technical Engineering, IT & Software Development; Accounting and Sales & Marketing.
The program is designed to help the best and the brightest determine their professional focus through diverse work assignments, leadership development opportunities, and enhanced career development.
It provides the depth and breadth of business experience you need to jump-start your career in an exciting and expanding industry.
I have been working at Rapid Response Monitoring full-time (More than 10 years)
I had to opportunity to meet with the president of the company today and I was very impressed. His commitment to employees and the organization is evident. The recent upgrades to the building especially the new bathrooms, break room, and lounge show just how much the company truly cares about the employees. They even have full time guards! No other company in the area provides so many benefits for the employees. I find the work itself to be very fulfilling. The promote from within policy is exceptional. It’s great going home everyday knowing that you have made a difference in someone’s life.
The recent construction was an inconvenience, but it was well worth it.
Advice to Management
Keep up the good work!
I applied online. The process took 2 weeks. I interviewed at Rapid Response Monitoring (Corona, CA) in November 2019.
Hiring process consists of a multi-step hiring procedure.
1. Phone interview
2. Go into office to take 3 exams (3 min. typing test, Wonderlic test, Behavior Personality)
3. Brief interview (if you pass exams)
4. Called back for a 2nd interview (to be determined another day after 1st interview, if you passed it)
5. If considered for the position, you attend the 4 week training (training is offered only 1x/month) and upon completion (and passing the final exam) you are offered the position. If you do not pass the final exam, you are not offered the position but this training is paid.
I applied online and was contacted via email for a phone interview about a week later and was set up to go to the office the next day. I arrived to the location and checked in, which took about 5 minutes. Then I was led by the hiring manager and another individual to the inside of the call center where I took my 3 exams. After I passed those, I was taken to a conference room to wait for a brief interview. I waited for about 10 minutes. The interviewer was asking about my prior job experience, the position/company, hours, education, and so on (about 20-30mins). After the interview, the hiring manager said to be on the lookout for another email to say whether I passed that interview or not. After a couple days, I received an email saying I would not be moving forward. Overall this process was about 2 weeks without even a job offer but, I would have been waiting 3 weeks for the next training to start.