I worked at ReedGroup full-time (More than 10 years)
Variety of work responsibilities and projects
Flexibility and understanding of work environment
I applied online. The process took 2 weeks. I interviewed at ReedGroup (Broomfield, CO).
I first applied online. It took them almost two weeks to reach out to me. Then I scheduled a phone interview with a recruiter. The phone interview took 30 minutes. He moved me forward for an in-person interview. I went in for the in-person interview that same week. During the interview, the interviewer asked many questions about my call center experience, how to handle difficult callers, what customer service meant to me, if I am an empathetic person and many other questions.
For the Customer Service Specialist position, 90% of your time will be taking calls and there is a quota that you must meet. The pay is low and non-negotiable for the many years of experience I have. They were only going to offer $14.00 an hour. He wouldn’t even consider $16.00 an hour!!!
Additionally, I asked about growth and advancement opportunities but he made it feel like he wasn’t interested in talking about it. Even though the job description seemed interesting, it sounded like a dead-end job. I got the feeling that this company does not promote growth and only wants to hire people to answer back-to-back calls to meet their quota.
Take the position if you are willing to settle, don't care about growth, are okay with burn-out, and are fine being at a dead-end job.
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