Working at ReedGroup | Glassdoor

ReedGroup Overview

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Broomfield, CO
201 to 500 employees
Unknown
Company - Private
Business Services
$50 to $100 million (USD) per year
Unknown

ReedGroup Reviews

2.2
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ReedGroup CEO David Roberts
David Roberts
76 Ratings
  • Helpful (3)

    "Customer Service Rep."

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    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at ReedGroup full-time

    Pros

    Helping people that don't have knowledge of there rights.

    Cons

    The MicroManaging and lack of faith in employees.

See All 132 Reviews

ReedGroup Photos

ReedGroup photo of: quiet area to sit and chat with co-workers
ReedGroup photo of: The Amazing view is literally 360 degrees
ReedGroup photo of: One break area
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ReedGroup Interviews

Experience

Experience
38%
26%
34%

Getting an Interview

Getting an Interview
61%
15%
11%
7
3

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate in Broomfield, CO
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at ReedGroup (Broomfield, CO).

    Interview

    I first applied online. It took them almost two weeks to reach out to me. Then I scheduled a phone interview with a recruiter. The phone interview took 30 minutes. He moved me forward for an in-person interview. I went in for the in-person interview that same week. During the interview, the interviewer asked many questions about my call center experience, how to handle difficult callers, what customer service meant to me, if I am an empathetic person and many other questions.

    For the Customer Service Specialist position, 90% of your time will be taking calls and there is a quota that you must meet. The pay is low and non-negotiable for the many years of experience I have. They were only going to offer $14.00 an hour. He wouldn’t even consider $16.00 an hour!!!

    Additionally, I asked about growth and advancement opportunities but he made it feel like he wasn’t interested in talking about it. Even though the job description seemed interesting, it sounded like a dead-end job. I got the feeling that this company does not promote growth and only wants to hire people to answer back-to-back calls to meet their quota.

    Take the position if you are willing to settle, don't care about growth, are okay with burn-out, and are fine being at a dead-end job.

    Interview Questions

    • Tell me about a time you dealt with a difficult customer.
      What does customer service mean to you?
      (also see above)   Answer Question
See All 27 Interviews

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