Mission: We are Regions. And ours is a vibrant mission. Make life better. Make life better for associates. Make life better for our customers. Make life better for our communities. This is our roadmap to success. Our roadmap to create strong, consistent shareholder value.
For the 6th year in a row, Regions Bank has been recognized as an exceptional workplace by Gallup! We are proud of our culture and the way in which we engage our employees.
Amala Duggirala is Regions' Enterprise Chief Operations and Technology Officer and has been named to IBM's list of Women in AI for 2020. She was interviewed for the piece and talks about how Watson Assistant has helped Regions digital assistant "Reggie" handle 22% of customer inquiries end-to-end. Our technology team is doing some pretty amazing things and we are very proud of Amala and her leadership!
Three foundational elements serve as the basis of our culture: our values, our mission, and our vision. We list them in this order for a reason: our values guide our day-to-day life, how we treat customers and each other, and the expectations for how we behave. Our mission defines our corporate purpose and answers the question, “What do we want to accomplish when we work together?” And our vision is what we aspire to, what we want the company to look like when we follow the values in service of our mission.
Values
At Regions, our corporate values are not simply the values of a legal entity; they are values that reflect the ethics and commitment of more than 23,000 associates. Our values are a promise of how we will do business and serve as the measuring stick upon which to judge our behavior and results:
Put people first: Have respect for every person. Listen. Care. Serve others before yourself. Build the best team. Be inclusive. Work as one team. Balance work in a full life. Lead humanely. Set the good example. And remember to say thank you.
Do what is right: Always. Be honest. Do what you say. Use common sense. Stand for quality and integrity. Take the long view. Earn trust. Be responsible and accountable.
Focus on your customer: Serving the customer as one team, in an exceptional way, is our business, our only business. Know your customer. Serve your customer. Be committed. Understand needs. Meet needs. Make your customer’s life better by what you do. Create shared value.
Reach higher: Grow. Our company must grow, and we must grow prudently. Raise the bar. Be energetic. Be innovative. Achieve excellence. Improve continuously. Inspire and enable others. Succeed the right way. Improve efficiency and effectiveness.
Enjoy life: Have fun. We are in the business of banking. But more importantly, we are in the business of life. Enjoy it. Laugh. Be creative. Celebrate. Recognize success.
Mission
Regions makes life better.
Our mission at Regions is to achieve superior economic value for our shareholders over time by making life better for our customers, our associates and our communities and creating shared value as we help them meet their financial goals and aspirations. We do this by providing competitive financial products, excellent service and trusted financial advice.
Our mission is more than just a corporate tagline — it’s at the center of every decision we make. It is the guiding principle behind the products we develop and the services we offer. It is the foundation for every customer relationship that we form. The result is that we create shared value for the customers and the communities we serve.
Shared value is at the core of our mission and our business strategy. It’s a simple idea: what we do as a business has to benefit our customers, our company and shareholders, and the communities where we operate. This is the path to a sustainable business; it’s how to make a decent profit in a decent way. There’s no reason to sell a product or service to a customer that they don’t want or need. The products and services we sell must be priced fairly so that they provide value to our customers and to the bank, while benefiting its shareholders appropriately. And ultimately, the products and services we sell must benefit our communities because the company will only be as strong as the communities we serve.
Vision
Regions aims to be the premier regional financial institution in America through being deeply embedded in its communities, operating as one team with the highest integrity, providing unique and extraordinary service to all of its customers, and offering an unparalleled opportunity for professional growth for its associates.
Our vision statement is an aspiration. It clarifies what we do, where we do it and how we will execute. This statement defines our future, and we can achieve it by working as one team to focus on our communities and our customers, helping them succeed financially.
We’ll do this by providing expert financial advice, guidance and education to customers; by building well-developed business plans that we execute with discipline; by building on a foundation of integrity and trust throughout our business; by delivering excellent customer service and convenience; and by offering our associates the opportunity to grow professionally and work on an outstanding team.
Our values, mission and vision complement each other and work together to guide how we develop our business strategy.
The Regions Brand
Simply put, the Regions brand reflects Regions’ culture, values and mission. Yes, we are in the business of banking, but we are also in the business of life. And while our financial solutions will help customers get more from their money, it is our mission to help make life better – for our customers, our associates and our communities. By delivering the appropriate products, services and financial education with a commitment to best-in-class customer service, we believe we are creating shared value for our customers and helping them move their lives forward.
Diversity and Inclusion
Conversations on Strategy
“Teams that are diverse perform exponentially better.“
-Head of Diversity and Inclusion Clara Green
Make Life Better. Stand Out. Stand Together.
At Regions, we strive every day to elevate our performance as a team to better serve our customers and communities. And building the best, requires a strong commitment to diversity and inclusion. That’s why, we pledge to celebrate our individuals and communities and the things that make us stand out. Continuing forward, we pledge to stand together and embrace our differences, foster a culture of inclusion and make life better.
Building Diverse Teams
“As we raise expectations and move our team’s performance to a higher plane you will see an increased focus on the strategic importance of diversity and inclusion. Our customer base, and our markets are very diverse, and our teams should reflect that diversity. Inclusion is about making sure that everyone has a seat at the table and importantly, an opportunity to be heard. We have a great culture, but we can strengthen it by improving our diversity and creating a more inclusive work environment. I am confident our efforts will be rewarded with even better business results.”
-President and CEO John Turner
Corporate Responsibility & Community Engagement
Working together with our customers, neighbors and community leaders to help reduce barriers to success and achieve financial goals for more than 165 years.
We’re committed to making life better.
It’s not just a tagline – At Regions, we strive every day to make life better for our customers, our associates and the communities we call home. We understand when our communities are strong and thriving, local businesses also benefit. That’s why we devote our time and resources to programs that help our customers and communities achieve their financial goals.
Inclusive growth is our priority.
We invest in helping individuals, families and businesses overcome financial challenges. We focus our resources on three strategic priorities:
We believe that focusing on priorities that complement our expertise and talent allows us to best serve our communities. By supporting initiatives where we can have meaningful and measurable impact, we’re well-positioned to continue doing more today and into the future.
Health
Medical
The Regions Medical Plan is administered by Blue Cross and Blue Shield of Alabama and offers two options: Core High Deductible Health Plan and Advantage Plan. In today's economy, it's more important than ever to make the most of your benefit dollars. Comparing both options carefully can help you make an informed decision.
Dental
Dental health means much more than healthy teeth -- it is integral to your health and well-being. Dental insurance helps cover the cost of dental care for you and your family. Regions offers comprehensive dental coverage through Blue Cross and Blue Shield of Alabama for services ranging from X-rays to routine cleanings, to fillings and orthodontic care.
Vision
A routine eye exam can detect simple blurred vision or find a wide range of other diseases that may otherwise go unnoticed until it's too late. For this reason, it is important to schedule regular eye exams for you and your family. Regions offers a voluntary (associate-paid) vision plan through Vision Services Plan (VSP) which covers routine eye exams, eyeglasses and contact lenses.
Flexible Spending Accounts
If you have eligible health care expenses and are on the Advantage Medical Plan or dependent day care expenses, consider participation in the Regions Flexible Spending Accounts (FSAs). These accounts are simple way to reduce your costs for health care and dependent day care by allowing you to pay for eligible expenses with pre-tax dollars.
Health Savings Account
If you are on the Core High Deductible Health Plan consider participation in the Health Savings Account (HSA). This account allows you to save money for eligible medical expenses to use now or in the future completely, tax-free. The account is yours to take with you, even into retirement.
Life & Disability
Basic & Optional LIfe Insurance
The right amount of life insurance coverage can provide financial security for yourself and your family. Regions provides benefits eligible associates with a basic life benefit at no cost to you. You may also elect Optional life Insurance coverage for yourself, your spouse and/or your children.
Accidental Death & Dismemberment
AD&D insurance is a policy that pays benefits to your beneficiary in the event of death or in the loss of a body part(s) or certain bodily functions (sight, hearing, or speech) due to an accident.
Legal Insurance
Regions offers a voluntary (associate paid) group legal assistance plan through ARAG which provides professional legal help to protect yourself and your family from legal difficulties. ARAG's network of attorneys provide legal services at reduced fees.
Disability
If you are unable to work because of a qualified disability, Regions provides income replacement protection at no cost to you. Coverage includes benefits for both short-term and long-term disability. Pre-existing limitations or other conditions may apply.
Retirement
Regions 401(k) Plan
The Regions 401(k) Plan offers you an opportunity to save and invest for your retirement years. You can elect to contribute a portion of your eligible pay to the Regions 401(k) Plan upon hire or at anytime while actively employed. Regions provides participants with a matching contribution of 5 percent of your eligible pay beginning the first of the month following your one year anniversary.
Regions Retirement Plan
Regions understands that making the decision to retire can be exciting, worrisome or both. If you are nearing retirement, this information explains Regions retirement eligibility requirements.
BlackArch LLC 401(k) Plan
The BlackArch LLC 401(k) Plan offers you an opportunity to save and invest for retirement.
Regions Retiree Eligibility
This section explains the eligibility requirements for retiree medical benefits.
Wellness@Regions
Baby Yourself
Baby Yourself is a prenatal wellness program which helps ensure expectant mothers and their babies receive the best possible health care during pregnancy.
Chronic Condition Support
Member Management is a BCBS program designed to assist you or your covered dependents with managing a chronic illness diagnosis through early intervention, education, awareness of appropriate treatment and lifestyle changes.
Employee Assistance Program (EAP)
The EAP program is a free, confidential assessment, counseling and referral service for all associates and their eligible dependents who may need help in various areas of emotional health and well-being.
Flu Shots
Regions provides flu shots to associates free of charge via on-site flu shot clinics and a retail pharmacy program.
Active&Fit DirectTM
Associate-paid fitness discount program with 9,000+ participating fitness centers to choose from nationwide.
Vitality
Vitality is a comprehensive, interactive and personalized wellness platform that rewards you for healthy choices.
Additional Benefits
Regions offers many other benefits and perks to full-time associates to help you balance your personal and professional life. Use these benefits to live your life to the fullest. Enjoy Life!
Emerging Talent Program
At Regions, the Emerging Talent Program is a career development program designed to refine technical knowledge, enhance personal talents, encourage collaboration and networking and demonstrate Regions values. Entry into the Emerging Talent Program is through either an internship or a full-time, line-of-business-specific development program. Most full-time development program positions will have a one- to two-year rotational aspect.
Program Overview
Joining the Regions Emerging Talent Program as an intern provides you an opportunity to see firsthand the job opportunities and culture Regions offers. As an intern, you will be provided with job skills and training, personal development and networking opportunities throughout a 10-week full time engagement.
If you have already completed an internship or want to jump right into your full-time career, the Emerging Talent Program is designed for you. The development program will provide learning opportunities focused on different career paths with a specific focus. In addition to learning the job-related skills, Emerging Talent hires will have the opportunity for personal development, as well as cross-functional networking and career coaching.
Internship & Development Programs
Helpful (3)
I have been working at Regions Financial full-time (More than 5 years)
Pros
Regions is one of very few company's that lives by its core values. They have a genuine care for their employees and customers.
Cons
occasional focus on seemingly pointless items to help fix a certain "report" then a bunch of micro management around it when it comes out. At the end of the day, just do whats right for the customer.
Advice to Management
quit chasing report numbers and focus on the customer as a whole
Helpful (2)
Application
I applied online. The process took a week. I interviewed at Regions Financial (Memphis, TN) in January 2020.
Interview
A phone interview and a interview with two branch managers in one sitting. It was very much a normal interview. Mainly focused on AMAZING customer service and an understanding of the position.
Interview Questions
Veteran Hiring Commitment
Committed to helping America's military veterans find work
Diversity Commitment
Has programs that support a diverse and inclusive workforce
Pay Equality Pledge
Committed to paying equitably for equal work & experience
Tech Hiring Commitment
Helping to train, hire and promote more technology workers
Career Advancement Program
Helping employees "upskill" into higher-paying positions
Social Responsibility Pledge
Formal programs or foundation to give back to communities
Pledge to Thrive
Taking steps to prioritize employee well-being
