Working at Reliance Star Payment Services | Glassdoor

Reliance Star Payment Services Overview

Great Neck, NY
1 to 50 employees
2004
Company - Private
Finance
$5 to $10 million (USD) per year
Heartland Payment Systems, Bank of America Merchant Services, First Data Merchant Services
Reliance Star Payment Services is a fast growing national electronic payment services provider. Founded in 2004, we maintained an outstanding track record of bringing groundbreaking products, services and technology to the electronic payment industry. We are dedicated to helping ... Read more

Mission: Our mission is to help businesses prosper by delivering Superstar payment solutions. We the one company so RELIABLE that we will make sure our clients never miss a sale! While we continue to grow and evolve, our core values remain steadfast. We will expand our capabilities ... Read more

Reliance Star Payment Services Reviews

3.2
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Reliance Star Payment Services President & CEO Fenella Yin Fang Kim
Fenella Yin Fang Kim
17 Ratings
  • "I found my place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - V P of Sales in Great Neck, NY
    Current Employee - V P of Sales in Great Neck, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I was working with a publicly traded company prior joining Reliance Star. It was a tough decision to make when the offer was presented to me but it was the best decision ever. For the past few months, my experience has been very positive. I have a lot direct interaction with the CEO and she is very pleasant to work with. Like any boss, she is result oriented and driven. Her attitude towards success is nothing but inspiring and contagious. She takes her time to listen to her employee’s needs with anonymous surveys. She also has an open door policy to anyone in the company so we can voice our opinion, to me that is huge! Not only that, the company has a monthly employee appreciation nomination vote and the winner gets recognized and rewarded!

    As candid as I can, Reliance Star is not perfect and it has its flaws just like any other company but it is a place I can call home. I see myself not only as an employee but a contributing member of something great! What I do matters and their is nothing more gratifying knowing your efforts is making a difference for the company. Opportunity comes in different shapes and sizes and it is upto us to find the right match. I think I have found my place. I hope you will find this place equally rewarding as I have. To all applicants, good luck and I looking forward to working with you all.

    Cons

    No dental and Vision coverage yet, but we are told its coming soon.

See All 25 Reviews

Reliance Star Payment Services Photos

Reliance Star Payment Services photo of: Reliance Star - 2016 Christmas Secret Santa
Reliance Star Payment Services photo of: 2016 Reliance Star Awards
Reliance Star Payment Services photo of: 2016 Holiday Party - Awards & Raffle Prizes
Reliance Star Payment Services photo of: 2016 Power Women In Business Award
Reliance Star Payment Services photo of: 2016 SmartCEO Corporate Culture Award
Reliance Star Payment Services photo of: 2016 WPO Conference
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Reliance Star Payment Services Interviews

Experience

Experience
44%
11%
44%

Getting an Interview

Getting an Interview
77%
22%

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Wantagh, NY
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Reliance Star Payment Services (Wantagh, NY) in February 2017.

    Interview

    The interview process was well balanced in that there was a give and take. If you listen closely, they provide alot of good information about the company, its goals, what they are looking for in a new hire.

    Interview Questions

    • For the customer service interview, they wanted you to read one of their scripts which described in a clear way what service was being offered to the caller, a number of important disclosures and a check to make sure the customer understood the content. It was a test to see how you might sound on a live call. There weren't any curve balls and they wanted you to know about the company, the daily routine, training available and possibilities for upward/lateral movement within the company. Promoting from within was an important point for me, among others.   1 Answer
    • I had time gaps in my resume which they wanted to know about.   1 Answer
See All 10 Interviews

Company Updates

  • http://glassdoor.com/slink.htm?key=vQ5xi Interested in becoming a Referral Partner? Referral Program from Reliance Star allow you to offer new and profitable merchant solutions to your business customers – with minimal expense and risk. Call us now 1-888-893-7227

  • http://glassdoor.com/slink.htm?key=vQXCV

    The ABC's of PCI Compliance - What Is PCI Compliance?

    Nov 29, 2016 08:00 AM / by Reliance Star Let's face it: these days, a business must accept credit cards in order to stay competitive in a market where customers have so much choice in how and where to shop.

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Reliance Star Payment Services Awards & Accolades

  • LIBN Diversity in Business Award, Long Island Business News, 2016
  • SmartCEO Future 50 Award, SmartCEO, 2016
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