Working at ResortCom | Glassdoor

ResortCom Overview

Las Vegas, NV
51 to 200 employees
2003
Company - Private
Hotels, Motels, & Resorts
$10 to $25 million (USD) per year
ResortCom provides software, financial services, and call center solutions to the hospitality industry. Our full suite of client services includes innovative contact center solutions, reservations, member services, and financial services, enabling our clients to grow at a ... Read more

Mission: Our Mission: Servicing member and clients in pursuit of amazing memories by utilizing our secure, advanced technology platform and outstanding customer service.

Our Vision: To position ResortCom as the provider of unparalleled hospitality and financial ... Read more

Company Updates

  • Today is finally here!!! We get to reveal #RCLIFE company-wide!

  • Please join us on August 17th from 9am-1pm at 6850 Bermuda Road!

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ResortCom – Why Work For Us?


Welcome

Our story begins in 1985. Timeshare resorts south of the border faced difficulty communicating with folks in the U.S. and Canada. This was long before the internet dominated our relationships and a full 20 years before Facebook.

The company formerly known as Resort Communications handled copious amounts of paper work, processing, telephone collections, and more for its clients. When the company moved from Orange County to San Diego in 1998, it had 55 employees and serviced 100,000 timeshare owners per year.

Today, ResortCom is based in Las Vegas with nearly 300 employees. Specializing in international financial and member services, we serve millions of travelers every year with more than $500 million in cash processed annually in multiple currencies.

We're a diverse team of multilingual professionals who help our clients increase revenue by managing their membership services.

Our people are our competitive advantage. We deliver the resources and services to prepare our people to be winners, to support the growth and profitability of the company, while preserving the values and special culture of ResortCom. We continually reinforce our reputation for superior personal service by providing respect, training, involvement, recognition, reward, security, and advancement opportunities to our employees.

Together, our diverse and innovative team strives to be the best in the resort industry at providing flexible, customized services by a solution-driven staff whose goal is to attract and retain loyal customers by delivering timely top-quality services and improving the vacation experience each step of the way.

Our Vision & Mission defines our identity and purpose. Our Core Values define how we work together and do business.

RCLIFE

On August 22, 2019 we launched our NEW Core Values!!! Below is what RCLIFE is all about!

 

RESOURCEFUL

Share your knowledge, seek out solutions. Utilize individual strengths and what everyone else brings to the table.

COMMUNICATE

Communicate with clarity and purpose.

LEAD

Provide guidance and lead by example, from day one.

INTEGRITY

Be honest, believe and trust in yourself and others.

FUN

Stay optimistic, be passionate, live in the moment, and have fun.

EMPOWER

Take initiative, encourage and uplift each other.

 

ResortCom employees enjoy a wide range of benefits.

Your Health Matters

1. Medical Insurance

  • Individual (85% Employer Paid %)
  • Dependent Coverage (50% Employer Paid %)

2. Dental Insurance

  • Individual (85% Employer Paid)
  • Dependent Coverage (50% Employer Paid)

3. Vision Insurance

  • Individual (85% Employer Paid)
  • Dependent Coverage (50% Employer Paid)

4. Employee Assistance Program (Employer Paid)

Income Protection

  • Life Insurance (Employer Paid)
  • Accidental Death and Dismemberment Insurance
  • Long-term Disability (Employer Paid)
  • Short-term Disability (Employer Paid)

Planning for the Future

  • Life Insurance (Employer Paid)
  • Accidental Death and Dismemberment Insurance
  • 401(k) Plan and Employer Matching
  • Flexible spending accounts
  • Leave of absence program
  • Short term and long term disability insurance
  • Tuition Reimbursement (Coming Soon)

Tax Incentives

  • Flex Spending Account

Work/Life Balance

  • Paid Time Off Program

Community Involvement

  • Philanthropic Support
  • Volunteer Opportunities

Unique Benefits

  • Complimentary week at one of our managed resorts
  • Unlimited Bonus/Commission Programs
  • Competitive Paid Time Off Program
  • Ergonomic workstations
  • Transformational Thursday Meetings (Employer Paid)
  • Onsite market with salads, sandwiches and daily specials
  • Daily onsite food vendors
  • Car washing and waxing services
  • Onsite Flu shots
  • Employee Childcare Discounts (Coming Soon)

WORK WITH US

Do you want to love where you work?

WHY WORK AT RESORTCOM?

We are a unique company, a fun place to work, an incubator for your future, and an employer of choice in the Las Vegas Valley.

When you decide to pursue a career with the Employer of Choice, you’re in great company. Employees know ResortCom is a great place to work, because we care about our employees, work hard for our success, and value diversity and culture. At ResortCom, people love what they do and respect who they work with.

We strive to be better than our competitors, and to distinguish ourselves through our performance. Whether you’re providing the ultimate guest experience for one of our spectacular resorts, or building your career within one of our many corporate disciplines, a career with ResortCom is like no other.

Employee Testimonials

ResortCom Reviews

  • Featured Review

    "Employer of Choice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at ResortCom full-time (More than 3 years)

    Pros

    Great company, benefits, and culture.

    Cons

    I have no cons

    Advice to Management

    Provide training to those interested in growing their career.

See All 34 Reviews

ResortCom Photos

ResortCom photo of: #RCLIFE
ResortCom photo of: #RCLIFE Pre-Arrivals "MIB"
ResortCom photo of: #RCLIFE Department Match Day for Spirit Week
ResortCom photo of: #RCLIFE Department Match Day
ResortCom photo of: Zappos Tour — at Zappos Insights.
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ResortCom Interviews

Experience

Experience
60%
40%
0%

Getting an Interview

Getting an Interview
40%
40%
20%

Difficulty

2.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Interview

    Anonymous Interview Candidate in Las Vegas, NV
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at ResortCom (Las Vegas, NV) in July 2012.

    Interview

    Received a phone call from recruiter;; very pleasant; did not ask if i had timeshare experience. Asked about my other employers and my call center experience. I just indicated that I did not want to work somewhere that was dirty like most call centers in Las Vegas. Said that they would call back by the end of the week they were just calling everyone who met their criteria. Never called.

    Interview Questions

    • Why did you leave your last job?   1 Answer
See All 5 Interviews

ResortCom Awards & Accolades

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