Working at Restoration Hardware | Glassdoor

Restoration Hardware Overview

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Corte Madera, CA
1001 to 5000 employees
1980
Company - Public (RH)
Retail
$2 to $5 billion (USD) per year
Unknown
Restoration Hardware is a luxury brand in the home furnishings marketplace offering furniture, lighting, textiles, bathware, décor, outdoor and garden, as well as baby & child products. RH operates an integrated business with multiple channels of ... Read more

Restoration Hardware Reviews

2.5
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Recommend to a friend
Approve of CEO
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Gary Friedman
202 Ratings
  • Helpful (6)

    "Gallery Designer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gallery Designer in Pasadena, CA
    Former Employee - Gallery Designer in Pasadena, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time (Less than a year)

    Pros

    -Beautiful Galleries
    -I personally enjoyed my team at my gallery. Everyone got along and enjoyed one another.
    -Customer service is wonderful
    -Work/Life balance is good
    -Some products are of great quality and others... not so much.

    Cons

    -Pretentious
    -Judgemental Company
    -CEO is vile
    -Upper management is fake. Very cult-like.
    -Invoices were not detailed which lead to confused customers.
    -Quality of product was subpar.
    -Delivery agents often damaged product or clients home. $200 for white glove delivery which is hardly white glove...
    -Company is not willing to listen to new ideas.

    Advice to Management

    The company is building more and more massive galleries even though sales, stocks and especially values were on the decline. The CEO considers himself almost as a God over his company and his employees. I often felt as if I was a member of a cult when I was forced to watch his video messages. The company needs to completely rethink their values and morals.

See All 540 Reviews

Restoration Hardware Photos

Restoration Hardware photo of: RH - Corporate Office
Restoration Hardware photo of: RH - The Gallery on Melrose Ave
Restoration Hardware photo of: RH - Flatiron Gallery
Restoration Hardware photo of: RH - Flatiron Gallery
Restoration Hardware photo of: RH - The Gallery at the Historic Post Office
Restoration Hardware photo of: RH - The Gallery at the Historic Post Office
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Restoration Hardware Interviews

Experience

Experience
45%
22%
31%

Getting an Interview

Getting an Interview
50%
28%
8%
7
5
0

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Helpful (2)  

    Assistant Manager Interview

    Anonymous Interview Candidate in Cincinnati, OH
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Restoration Hardware (Cincinnati, OH) in April 2017.

    Interview

    I applied online and received a phone screening from the store manager a week later. Kind and friendly, but wanted me to interview for a lower position. I decided to continue the interview process to get a feeling for that specific store environment.

    If I had been a customer, I would've walked out. I was not greeted for over 15 minute and when I finally was able to get someones attention, I was told they were busy and I needed to wait. (there was a single customer in the store) 5 or more minutes and I was finally able to let someone know I was here for an interview.

    I proceeded to meet with one of the managers who left me sitting in silence while she responded to several text messages. I have now been in the store over 30 minutes with not a single question asked so I'm picking up that they don't really value others time. When she finally got the ball rolling, she asked why I left my current position. Fair enough. I responded with "the company culture wasn't the best fit for me." She asked me to expand and I simply stated that "I found the company unprofessional." She then asked me, "Who was unprofessional? I used to work there so I know everyone.".. I wanted to walk out right there.

    The next 30 minutes I was forced to engage in frivolous gossip while figuring out how to politely leave. After being berated on my choice to leave a company that I didn't enjoy working at for almost 2 years, I asked why she had left that same company. She responded that she had conflict with another manager... so a confirmation of my former employers toxic environment.

    I asked her why she enjoyed working for RH and she said she enjoyed it for the most part but didn't get along with everyone she worked with and hated retail....

    I attempted to end the interview on a good note saying "thank you for speaking with me, I would love to be considered for any position here at RH." I quickly walked out and after reaching my car I decided that there was no way I would work for that RH location.

    Interview Questions

    • Why did you leave your last company?
      What did you think if your managers?
      If I call my friend, what would he say about you?
      What is your desired salary?  
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