I worked at Restoration Hardware full-time (Less than a year)
-I personally enjoyed my team at my gallery. Everyone got along and enjoyed one another.
-Customer service is wonderful
-Work/Life balance is good
-Some products are of great quality and others... not so much.
-CEO is vile
-Upper management is fake. Very cult-like.
-Invoices were not detailed which lead to confused customers.
-Quality of product was subpar.
-Delivery agents often damaged product or clients home. $200 for white glove delivery which is hardly white glove...
-Company is not willing to listen to new ideas.
Advice to Management
The company is building more and more massive galleries even though sales, stocks and especially values were on the decline. The CEO considers himself almost as a God over his company and his employees. I often felt as if I was a member of a cult when I was forced to watch his video messages. The company needs to completely rethink their values and morals.
I applied online. The process took 2 weeks. I interviewed at Restoration Hardware (Cincinnati, OH) in April 2017.
I applied online and received a phone screening from the store manager a week later. Kind and friendly, but wanted me to interview for a lower position. I decided to continue the interview process to get a feeling for that specific store environment.
If I had been a customer, I would've walked out. I was not greeted for over 15 minute and when I finally was able to get someones attention, I was told they were busy and I needed to wait. (there was a single customer in the store) 5 or more minutes and I was finally able to let someone know I was here for an interview.
I proceeded to meet with one of the managers who left me sitting in silence while she responded to several text messages. I have now been in the store over 30 minutes with not a single question asked so I'm picking up that they don't really value others time. When she finally got the ball rolling, she asked why I left my current position. Fair enough. I responded with "the company culture wasn't the best fit for me." She asked me to expand and I simply stated that "I found the company unprofessional." She then asked me, "Who was unprofessional? I used to work there so I know everyone.".. I wanted to walk out right there.
The next 30 minutes I was forced to engage in frivolous gossip while figuring out how to politely leave. After being berated on my choice to leave a company that I didn't enjoy working at for almost 2 years, I asked why she had left that same company. She responded that she had conflict with another manager... so a confirmation of my former employers toxic environment.
I asked her why she enjoyed working for RH and she said she enjoyed it for the most part but didn't get along with everyone she worked with and hated retail....
I attempted to end the interview on a good note saying "thank you for speaking with me, I would love to be considered for any position here at RH." I quickly walked out and after reaching my car I decided that there was no way I would work for that RH location.
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