ReviewTrackers Pay & Benefits | Glassdoor

ReviewTrackers Overview

Chicago, IL
51 to 200 employees
2012
Company - Private
Advertising & Marketing
Unknown / Non-Applicable
ReviewTrackers is the rapidly-growing customer feedback platform trusted by tens of thousands of businesses. Using data, insights and technology, we partner with brands to ensure customer success. We have created an environment where employees can learn, grow and do the best ... Read more

Mission: We empower businesses to leverage customer feedback to act today and predict tomorrow.

Company Updates

  • This month we turn 5 years old. To celebrate this milestone we put a video together to share what we've been up to and how much we love our customers, family and friends - enjoy!

    ReviewTrackers Turns 5

    How do we celebrate a milestone like that? Some might throw an awesome party, but we're busy building a great company.

  • Solving the Sales Puzzle and Finding That Perfect Career Role --> http://glassdoor.com/slink.htm?key=vQPuu

    Solving the Sales Puzzle

    Lamp maker. Driving range golf ball picker-upper. College shuttle van driver. Gap clothing folder. Same thing at Old Navy (no fashion awards for this guy). Barista. Pseudo-barista at Starbucks. Heating and cooling installer. House painter. Biology lover turned economics major. After college

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ReviewTrackers Video

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ReviewTrackers – Why Work For Us?



 
 
 
 

Learn more about our careers and meet the team at ReviewTrackers


What is ReviewTrackers?

ReviewTrackers, an enterprise customer experience management software platform, that provides the technology and data that businesses need to manage, respond to, analyze, and collect online reviews and customer feedback.

ReviewTrackers empowers businesses with powerful, easy-to-use software to help you leverage review data, interpret customer insights, build brand reputation, improve market vision, and maximize performance where it counts.


Mission, Vision and Values of ReviewTrackers

Our Mission

  • We empower businesses to leverage customer feedback to act today and predict tomorrow.

Our Vision

  • Transform the customer experience and convert every customer into a lifelong advocate.

Our Culture

  • Build a culture that empowers our people to do the best work of their careers.

Our Values

  • We seize the day. Hustle, figure it out & make it happen.  
  • We are scrappy. Proudly do more with less.
  • We set each other up for success. Communicate, collaborate, teach, challenge & inspire.
  • We honor our commitments. Build & protect trust with one another & our customers.
  • We ask ‘what if.’ Innovate by taking risks; experiment, fail quickly & learn.

Learn more about our careers and meet the team at ReviewTrackers

Mission, Vision and Values of ReviewTrackers

Our Mission

  • We empower businesses to leverage customer feedback to act today and predict tomorrow.

Our Vision

  • Transform the customer experience and convert every customer into a lifelong advocate.

Our Culture

  • Build a culture that empowers our people to do the best work of their careers.

Our Values

  • We seize the day. Hustle, figure it out & make it happen.  
  • We are scrappy. Proudly do more with less.
  • We set each other up for success. Communicate, collaborate, teach, challenge & inspire.
  • We honor our commitments. Build & protect trust with one another & our customers.
  • We ask ‘what if.’ Innovate by taking risks; experiment, fail quickly & learn.


Learn more about our careers and meet the team at ReviewTrackers

Our Story

Founded in 2012 by digital marketer Chris Campbell, ReviewTrackers is an award-winning software company that provides data and technology for tens of thousands businesses looking to monitor their reviews, manage their business reputation, and understand their customers. The company is headquartered in Chicago and currently employs 50+ full-time staff.

In 2012, ReviewTrackers was named SMB Future Digital Marketing Star by BIA/Kelsey and one of the top 20 companies in Start-Up Chile.

In 2013, ReviewTrackers was named SXSW Accelerator Innovative Web Technologies finalist. The company also gained entry into the prestigious Gener8tor accelerator program.

In 2014, ReviewTrackers raised a $2 million funding round from a group of premier Midwest investors.

In 2015:

  • Chris Campbell, CEO of ReviewTrackers was voted Top Chicago Startup Founders Under 30
  • G2 Crowd named ReviewTrackers to ‘Users Choice List in the Highest Rated Support’ category

In 2016 ReviewTrackers:

  • Raised $4 million more in growth capital, bringing the company to $6.1 million in total financing.
  • Collected it’s 10 millionth review.
  • Was named a finalist in Chicago Inno’s Coolest Companies, ‘Best B2B Startup’ category of the Built in Chicago Moxie Awards.
  • Won a golden trumpet for ‘Best B2B Marketing’
  • Was selected as startup leader for Tomorrow Tour.
  • Won Symmetry50’s 74 Hottest Startups in Chicago.
  • Was named to G2 Crowd’s ‘Top 25 Software’
  • Won an Owler Award for the ‘2016 Hot in Chicago’ awards (2016)
  • Won the Chicago Inno ’50 on Fire’ in the B2B category.

In 2017, ReviewTrackers crossed the 50 employee threshold. The company continues to grow, with a focus on developing a world-class feedback analytics platform that helps enterprises make better decisions and create better customer experiences.

Learn more about our careers and meet the team at ReviewTrackers

Q & A with Paige Henry, Mid-Market Account Executive at ReviewTrackers

At ReviewTrackers, we want all employees to come here for the opportunity to do the best work of their lives. A large part of this involves having a clear understanding of what each team member is looking for in their career journey and helping them get to that point of growth and evolution.

Paige Henry, a mid-market account executive, is just one example of a team member who has grown her own career at ReviewTrackers.  

Paige started as an inside sales account executive and was then promoted to a mid-market account executive in less than one year. We sat down to discuss her experience about the transition into the new role and what she loves about being on the sales team at ReviewTrackers.

What drew you to the sales team at ReviewTrackers?

It was my belief that ReviewTrackers was doing something really cool and relevant. When I got to the RT office for my interview, Kevin Kent, chief operating officer, was decked out in USA gear for the 4th of July (and that was cool). I was extremely drawn to the fast-growing nature of ReviewTrackers and the team. I asked what career growth looks like at ReviewTrackers, and Kevin replied, “We are not stopping you.” My expectation for myself is to constantly learn, grow, and prove myself.

Can you explain the path by which you moved to the promotion you currently have?

I’ve been here almost a year and one could say that I’m a veteran on the sales team. When I started, there were only four of us on the team. I started at ReviewTrackers as an inside sales account executive. Initially, I handled discovery calls from inbound leads and ran demos for SMB opportunities.

From conducting my own meetings and listening to more than 50 demos from my other colleagues, I became an expert on the platform and success came naturally from there.

I spoke about the new role, the mid-market account executive position, with Josh Fosburg, the vice president of sales for ReviewTrackers. I thought it was a good idea to go after the job because of my experience and success on the ReviewTrackers sales team.

In what ways did your direct leader support you in your transition (before, during, after)?

From the moment Josh announced the change, everyone has been extremely helpful to ensure that I’m prepared to have success in the new role. This support comes from the account executive, the sales development representative, management team and more team members to make sure I’m prepared and confident with new workflows, processes, and expectations.

How has the transition been going? What do you love? What do you find challenging? What are you most excited about?

I have to admit that it is nerve-racking knowing that just one big meeting or deal can help me achieve my monthly goal. But it makes things exciting. I’ve had to adjust my strategy from when I was in inbound sales. I dedicate a lot more time for calls. I have to educate prospects about the product and why it might be a good tool for them, even if they are not actively looking for a solution or a change. I’m most excited when the prospect has the “a-ha” moment – when all of the sudden they become intrigued and their ears perk up because they find value in a feature.


Inspired by this success story and want to make your own? We are hiring on our Sales Team

ReviewTrackers Reviews

5.0
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Chris Campbell
23 Ratings
  • Featured Review

    Helpful (2)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ReviewTrackers full-time

    Pros

    The work environment is very calm. You can be yourself here and everyone is very supportive. The people here really care about this company and the CEO cares so much about his employees. Management trusts you to get the job done and lets you own your role.

    Cons

    Can't think of any - the bananas run out too fast. But that's about it.

See All 31 Reviews

ReviewTrackers Photos

ReviewTrackers photo of: Morning Yoga at the Office
ReviewTrackers photo of: Reading over Lunch
ReviewTrackers photo of: Rock climbing team outing
ReviewTrackers photo of: Randomly wearing the same outfit
ReviewTrackers photo of: Fishbowl Conference Room
ReviewTrackers photo of: Lounge
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ReviewTrackers Interviews

Experience

Experience
79%
5%
15%

Getting an Interview

Getting an Interview
62%
16%
14%
5
3

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Account Executive Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at ReviewTrackers (Chicago, IL) in February 2017.

    Interview

    Good interview process and experience from start to finish!

    Sam, the Corporate Recruiter, called me to chat to me about the open position and discuss if my past experience would lend itself to the Account Executive roles at review tracker. This took around 30 minutes and she set up a phone meeting with the VP of sales. The next day I was interviewed by Josh, the VP of sales, to get a better sense of how I would fit in to the team and culture. This took about 30 minutes and was a casual conversation where he tried to draw as much information out of me as possible without it being a boring 50-question interview.

    About a week later I had to present to 5 people (VP of Sales, 3 Mid Market account managers and 1 Enterprise account manger) the ReviewTrackers product as if they were customer. This is probably the only part of the process that could intimidate some people, but if you are confident in your abilities as a sales professional and prepared for the interview it great fun to test yourself and show you can do the job.

    The same day I then had meetings with 5 staff members, where it was a friendly conversation with them getting to see if I would be a good fit with the team. It seemed very “un-interviewee” aside from one member of staff, who did some of the old school interview questions. The staff was clearly trying to see if I was a good fit for them and I was able to decide if they were a good fit for me in the process. You can tell that the company and VP of Sales really care about the team member’s opinions as they try to build a great team. This process ran over a little (I am a talker) and took a couple of hours.

    Finally a call from the CEO was the final part of the process. This was great as I got to ask him some questions about the company. The CEO seemed bright and passionate about his product and employees. A few hours later a job offer was presented to me via email and a phone call with Sam and Josh.

    Sam was great throughout the process and made herself available even when not in the office to try to make sure that we could make it work for me. While I had several job offers from other companies this one seemed to match my ambition and desire to join a great company culture.

    Interview Questions

    • Whats the one misconception people have of you?   1 Answer
See All 39 Interviews

ReviewTrackers Awards & Accolades

  • Highest Rated Customer Success Team, G2 Crowd, 2016
  • Silver Trumpet for Best B2B Marketing, Chicago Publicity Club Golden Trumpet Awards, 2016
  • Top 25 Mid-Market Software Products, G2 Crowd, 2016
  • Named One Of Chicago's Hottest Companies, Symmetry50, 2016
  • Moxie Award: Finalist, Moxie Awards by Built In Chicago, 2016
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