Mission: We empower businesses to leverage customer feedback to act today and predict tomorrow.
This month we turn 5 years old. To celebrate this milestone we put a video together to share what we've been up to and how much we love our customers, family and friends - enjoy!
Solving the Sales Puzzle and Finding That Perfect Career Role --> http://glassdoor.com/slink.htm?key=vQPuu
What is ReviewTrackers?
ReviewTrackers, an enterprise customer experience management software platform, that provides the technology and data that businesses need to manage, respond to, analyze, and collect online reviews and customer feedback.
ReviewTrackers empowers businesses with powerful, easy-to-use software to help you leverage review data, interpret customer insights, build brand reputation, improve market vision, and maximize performance where it counts.
Founded in 2012 by digital marketer Chris Campbell, ReviewTrackers is an award-winning software company that provides data and technology for tens of thousands businesses looking to monitor their reviews, manage their business reputation, and understand their customers. The company is headquartered in Chicago and currently employs 50+ full-time staff.
In 2012, ReviewTrackers was named SMB Future Digital Marketing Star by BIA/Kelsey and one of the top 20 companies in Start-Up Chile.
In 2013, ReviewTrackers was named SXSW Accelerator Innovative Web Technologies finalist. The company also gained entry into the prestigious Gener8tor accelerator program.
In 2014, ReviewTrackers raised a $2 million funding round from a group of premier Midwest investors.
In 2016 ReviewTrackers:
In 2017, ReviewTrackers crossed the 50 employee threshold. The company continues to grow, with a focus on developing a world-class feedback analytics platform that helps enterprises make better decisions and create better customer experiences.
At ReviewTrackers, we want all employees to come here for the opportunity to do the best work of their lives. A large part of this involves having a clear understanding of what each team member is looking for in their career journey and helping them get to that point of growth and evolution.
Paige Henry, a mid-market account executive, is just one example of a team member who has grown her own career at ReviewTrackers.
Paige started as an inside sales account executive and was then promoted to a mid-market account executive in less than one year. We sat down to discuss her experience about the transition into the new role and what she loves about being on the sales team at ReviewTrackers.
It was my belief that ReviewTrackers was doing something really cool and relevant. When I got to the RT office for my interview, Kevin Kent, chief operating officer, was decked out in USA gear for the 4th of July (and that was cool). I was extremely drawn to the fast-growing nature of ReviewTrackers and the team. I asked what career growth looks like at ReviewTrackers, and Kevin replied, “We are not stopping you.” My expectation for myself is to constantly learn, grow, and prove myself.
Can you explain the path by which you moved to the promotion you currently have?
I’ve been here almost a year and one could say that I’m a veteran on the sales team. When I started, there were only four of us on the team. I started at ReviewTrackers as an inside sales account executive. Initially, I handled discovery calls from inbound leads and ran demos for SMB opportunities.
From conducting my own meetings and listening to more than 50 demos from my other colleagues, I became an expert on the platform and success came naturally from there.
I spoke about the new role, the mid-market account executive position, with Josh Fosburg, the vice president of sales for ReviewTrackers. I thought it was a good idea to go after the job because of my experience and success on the ReviewTrackers sales team.
From the moment Josh announced the change, everyone has been extremely helpful to ensure that I’m prepared to have success in the new role. This support comes from the account executive, the sales development representative, management team and more team members to make sure I’m prepared and confident with new workflows, processes, and expectations.
I have to admit that it is nerve-racking knowing that just one big meeting or deal can help me achieve my monthly goal. But it makes things exciting. I’ve had to adjust my strategy from when I was in inbound sales. I dedicate a lot more time for calls. I have to educate prospects about the product and why it might be a good tool for them, even if they are not actively looking for a solution or a change. I’m most excited when the prospect has the “a-ha” moment – when all of the sudden they become intrigued and their ears perk up because they find value in a feature.
Inspired by this success story and want to make your own? We are hiring on our Sales Team!
I have been working at ReviewTrackers full-time
- Micromanagement of the engineering team is nonexistent. We've got tons of flexibility with the tools and methods that we use to implement features and solve problems
- Management listens to issues that we have & empower us to make meaningful changes in our benefits and work/life balance
- We have taken a while to properly fill out the ranks of the engineering team, but all of our coworkers are smart, open to criticism, and get along well
- While tech debt does exist, management is acutely aware of the value and importance of cleaning up that debt, and strike a good balance between feature work and improving the existing codebase
- Dogs are allowed in the office. 'nuff said
I'm not too sure what our long term strategy is
Advice to Management
You've done a great job of hiring smart people. Keep listening to them & keep working through the growing pains. Continue to be open and transparent (and if anything increase that transparency). You've got a good company, a good product, and good people.
I applied through an employee referral. The process took 2 weeks. I interviewed at ReviewTrackers (Chicago, IL) in February 2017.
Good interview process and experience from start to finish!
Sam, the Corporate Recruiter, called me to chat to me about the open position and discuss if my past experience would lend itself to the Account Executive roles at review tracker. This took around 30 minutes and she set up a phone meeting with the VP of sales. The next day I was interviewed by Josh, the VP of sales, to get a better sense of how I would fit in to the team and culture. This took about 30 minutes and was a casual conversation where he tried to draw as much information out of me as possible without it being a boring 50-question interview.
About a week later I had to present to 5 people (VP of Sales, 3 Mid Market account managers and 1 Enterprise account manger) the ReviewTrackers product as if they were customer. This is probably the only part of the process that could intimidate some people, but if you are confident in your abilities as a sales professional and prepared for the interview it great fun to test yourself and show you can do the job.
The same day I then had meetings with 5 staff members, where it was a friendly conversation with them getting to see if I would be a good fit with the team. It seemed very “un-interviewee” aside from one member of staff, who did some of the old school interview questions. The staff was clearly trying to see if I was a good fit for them and I was able to decide if they were a good fit for me in the process. You can tell that the company and VP of Sales really care about the team member’s opinions as they try to build a great team. This process ran over a little (I am a talker) and took a couple of hours.
Finally a call from the CEO was the final part of the process. This was great as I got to ask him some questions about the company. The CEO seemed bright and passionate about his product and employees. A few hours later a job offer was presented to me via email and a phone call with Sam and Josh.
Sam was great throughout the process and made herself available even when not in the office to try to make sure that we could make it work for me. While I had several job offers from other companies this one seemed to match my ambition and desire to join a great company culture.