Working at Robinhood | Glassdoor

Robinhood Overview

Menlo Park, CA
201 to 500 employees
2013
Company - Private
Brokerage Services
Unknown / Non-Applicable
Robinhood is changing the way America invests. We believe our financial system should work for everyone and not just a few. We offer commission-free trading for stocks, ETFs, options, and cryptocurrencies – all in one, user-friendly platform. Since our public launch in ... Read more

Mission: Our mission is to democratize America’s financial system.


Glassdoor Awards

Best Places to Work: 2018 (#26)

Company Updates

  • CB Insights named us to this year’s Fintech 250 list of promising companies. We’re honored by the recognition and excited to continue making finance a more accessible place for everyone.

    The Fintech 250: The Top Fintech Startups Of 2018

    The financial services industry is being transformed by insurgent startups. From capital markets to insurance and digital banking to wealth management, the Fintech 250 are among the most promising of these companies globally. CB Insights unveiled the second annual Fintech 250 - a list of 250 of the most promising private companies applying a mix of software and technology to transform the financial services industry.

  • It’s 2018 and 92 of the top 100 banks are still using mainframe computers.

    We're not. Hear more from our engineering team about how we built Clearing by Robinhood on modern technology and the new systems put in place to support it.

    http://glassdoor.com/slink.htm?key=vQxql

    Under the Hood of Clearing by Robinhood - Robinhood Engineering

    Last week, we announced Clearing by Robinhood?-?the first clearing system built on modern technology, from scratch, to directly integrate with some of the most critical parts of the trading industry. Since Vanguard went self-clearing in 2008, no other major brokerage has built anything similar in the past decade.

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Robinhood – Why Work For Us?


Robinhood’s story begins almost a decade ago at Stanford, where Baiju and Vlad met as roommates and classmates. After graduation they packed their bags for New York and built two finance companies, selling trading software to hedge funds. With their newfound experience in the world of finance, they realized that big Wall Street firms pay effectively nothing to trade stocks, while most Americans are charged up to $10 for every trade.

They soon decided it was more important to build products that would provide everyone with access to the financial markets, not just the wealthy. Two years after heading to New York, they moved back to California and built Robinhood—a company that leverages technology to encourage everyone to participate in our financial system.

Exceptionally engineered systems
We are a team of engineers and designers, and we hold the products we craft to the highest standard. We believe that exceptionally engineered systems — not marble office buildings on Wall St — are the cornerstones of establishing trust.

Simplicity
Today there is a complex system of regulation, financial institutions, and assets that can seem daunting to a newcomer. Making Robinhood simple, focused, and immediately understandable is hard work. But we believe that by sticking to this goal, we can make something really special.

Individual participation in equity markets
The stock market is one of the best available tools for individual wealth creation, generating annual returns of around 10% over the past century. Our mission is to empower this new generation to take greater ownership in their financial future, which we believe can help shrink the gap between the "haves" and the "have nots" and lead to a healthier, more robust global economy.

We’re backed with $539 million in capital from top-tier investors such as DST Global, NEA, Index Ventures, Thrive Capital, Sequoia, and KPCB, and valued at $5.6 billion.

Robinhood is headquartered in Menlo Park, California with a regional office in Lake Mary, Florida.

Visit our blog to stay up to date on the latest company and product announcements.

Robinhood Blog: Under The Hood

Robinhood Reviews

4.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Robinhood Co-Founders and Co-CEOs Baiju Bhatt and Vlad Tenev
Baiju Bhatt and Vlad Tenev
14 Ratings
  • Helpful (4)

    "Support Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Associate
    Current Employee - Support Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Robinhood full-time (Less than a year)

    Pros

    Too many to count honestly.

    The pay and benefits are incomparable. Starting pay is $18 per hour as a support associated and all benefits for the employee are covered by Robinhood. Medical, dental, vision are paid for completely and with my wife on my plan, I only have to pay about for about 33% of her medical cost while her dental and vision are covered as well.

    There is paid parental leave, continuing development in the company as well as some reimbursement for courses outside of work. Paid time off is 4 weeks per year on a biweekly accruing basis. 8 sick days and holidays match financial market holidays.

    The support management team is also amazing. There are weekly check ins with your direct supervisor to set expectations and discuss your progress, any concerns or problems you have, as well as any ideas you have. Jake, the manager of the support team, is an excellent leader.

    Being completely honest, not having phone support at the moment is a huge pro. It's so much faster and easier to serve customers and help them through email rather than taking phone calls.

    Robinhood provides lunch everyday and breakfast on Fridays which is amazing. There is also a fully stocked snack kitchen with a variety of drinks and snacks that are all free.

    We also have company trips as well as departmental and team outings throughout the year which is fantastic. There was a weekend retreat to a resort near the HQ in California which was awesome. The outings to local areas are places like Universal, go-kart racing/arcades and others after work hours.

    There are 2-3 weeks of training when you start (depending on scheduling and any holidays) which helps you get covered in many different basic support issues. After that you will have more periodic training over time to help develop you into new areas.

    I can't think of anything else, but overall it is a fantastic company with an excellent culture that promotes teamwork and serving our customers in every way possible. Everyone from the CEOs down to support associates are always doing their best to help.

    Cons

    There really aren't many I can think of and the ones I do think of are really petty and irrelevant things like some bad lunches sometimes.

    One issue specifically for support is the last of support associates. We serve millions of people with a very small team in place. I think we do fantastic work, however I know many customers feel like our support is lacking. Growing this department will help in the long run. I know it is happening slowly to make sure we get the right people in place, but in the short run it can be slightly discouraging to see a lot of people upset with out turnaround times.

    Advice to Management

    Keep focusing on sustainable growth for the company. Keep doing better and better, but make sure to look back and fix as many ongoing issues as possible while continuing to press forward.

See All 60 Reviews

Robinhood Photos

Robinhood photo of: Walking meeting in our beautiful courtyard
Robinhood photo of: Welcome to Robinhood
Robinhood photo of: Our co-founders and co-CEOs Baiju and Vlad
Robinhood photo of: One-on-one meeting
Robinhood photo of: Team huddle
Robinhood photo of: Mentorship, mentorship, mentorship
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Robinhood Interviews

Experience

Experience
45%
12%
43%

Getting an Interview

Getting an Interview
57%
22%
8%
8
5

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (5)  

    Marketing Specialist Interview

    Anonymous Employee in Palo Alto, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Robinhood (Palo Alto, CA) in May 2017.

    Interview

    I applied through a recruiter and had an initial phone interview, covering my previous work experience, skill set, and interest in working at Robinhood. The recruiters also gave me some insight and background information on Robinhood, and the team I would be working with.

    Within about a week, I had a phone interview with the hiring manager for the position. This interview was a bit more in depth about my previous work experience, but remained more of a conversation and open discussion. Soon after, I was contacted by the recruiter that they wanted to bring me to an on-site interview. My on-site interview lasted about 5 hours total. I interviewed with 4 people for around 45min each, and had lunch with the team. These interviews were more in-depth and included questions that challenged my though process for carrying out marketing campaigns, how I'd leverage certain data, and what my approach would be to solve specific problems. These felt like they went by VERY quickly, and I didn't feel that they were too intimidating. I actually really enjoyed interviewing with the team, and expressing my ideas and thought process.

    24h later, I received an offer (I had other deadlines for existing offers). This just shows how fast the recruiters moved, and how respective they were of my other deadlines!

    My offer was presented to me in-person by the recruiter, which I personally really appreciated. Both of the recruiters I worked with were extremely helpful, had excellent communication throughout the entire process, and honestly gave me the best recruiting/interview experience.

    Interview Questions

    • If you were to run a TV ad campaign, how would you test the efficiency of these ads compared to digital ad spend?

      Explain your process of testing and optimizing digital marketing campaigns.

      If our cost of user acquisition is very high on a paid advertising channel, how will you bring it down?   Answer Question
See All 49 Interviews

Robinhood Awards & Accolades

  • Fast Company - Most Innovative Companies #11, Fast Company, 2016
  • LinkedIn Top Companies, LinkedIn, 2018
  • Entrepreneur 100 Brilliant Companies, Entrepreneur, 2018
  • CNBC Disruptor 50, CNBC, 2018
  • Apple Design Award, Apple, 2015
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Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

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