I worked at Rolf C. Hagen full-time (Less than a year)
Great experience in Pet Industry. Great quality product. Some very knowledgeable employees. Some very intelligent higher managers. Customer Service Reps work very hard and are asked to multi task. Good place to work Great employee discounts.
Difficulty training for job as there was no real formal training. Difficult to find "pet experts" and "office Experts" Atmosphere is a bit tense and at times difficult for some new comers. Still great experience and a terrific place to work.
Advice to Management
Try and reach out to those who know the industry but may lack in other areas. Training in a more formal sense might actually save you time. Still great place to work. highly recommended.
I applied online. The process took 3 days. I interviewed at Rolf C. Hagen (Mansfield, MA).
I was called in for an interview for the next day. The morning of interview I was called again the day of interview and told that the "controller" could not make the original scheduled interview time and ask if I could come in in 1 hour. I quickly got ready and made it over there. As I walked into to working area you could of cut the tension with a knife. Nobody looked happy and the silence was deafening. I was told that the woman whose position they are filling gave her two weeks notice and would be leaving the following Monday. I was also told that they are under a new manager who has and is making changes. By the atmosphere you could tell this was not for the better. No one smiled, they all seemed very unhappy and quite frankly, a little pised off. I was asked how I handled "strong personalities" in the work place. That the people in this office have been here a long. long time and are very comfortable and not too good with change. I interviewed with a girl who seemed very friendly but could tell she is overworked and not too happy. She also told me that although she would be my overseer and that I would be working under her that I also would be working under the "controller" who also wanted to meet me and ask me more "technical" questions. My interview was complete with this first girl and she kept telling me that the"controller" would be in shortly to take me into her office. Now this is the same woman who had me come in 4 hours earlier than the day before arrange scheduled interview time. After leaving the office continually to check to see if this other woman was ready to speak with me, a very long awkward 15 minutes went by. Each time after returning to check to see if the "controller" was ready I was told that she was on the phone and this poor girl seemed a bit flustered. I got there at 11:30am for the interview with this first girl and by 11:40, we were done and waiting. Finally at 12:20, 40 minutes of awkward waiting the girls phone rang and she quickly got up to go see the "controller".2 minutes later she cam back into the room closed the door behind her and I was told that the controller was called into a meeting and that we could not complete the rest of the interview.... THE STRANGEST INTERVIEW OF MY LIFE! I walked out so confused and while I was getting ready to pull out of their parking lot, the girl who I just left was walking to her car not looking to happy. Another bad point was the duties explained far past the duties of a
Accounts Payable/Payroll Associate, it had so many to list but way more than the normal Accounts Payable/Payroll Associate positio. Oh and the kicker, $12.00/hr to start..
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